Brink Construction Services

[redacted] [redacted] [redacted] *** QB Order completed 10/13/

Paid to have my father's tombstone engraved and polished in May The service has still not been provided.Desired Resolution: Refund

Please provide us with the name of the person who signed the contract and the order numberThere is, nor has there ever been a sales person named Barbara J [redacted]

Thank you for providing the appropriate information so we could look this order up.There was no contract for "pre-need" year of death scroll for our customer [redacted] That is something that would have been ordered separately, and we have no record of it Please provide us with documentation if you have itAlso, although we have an electronic record of the contract we do not have the hard copy We have a request in to have it pulled from our archives.Kindly provide us with [redacted] date/yr of death.It seems clear that the marker was manufactured with the wrong military emblem, and that I s something we will address Our senior partner will call you about thisWe are unclear on the meaning of your statement that you did not file your complaint with the intention of resolving it Please clarify your meaning for us

From: Patricia B [redacted] Date: Tue, Feb 2, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: Revdex.com < [redacted] >Hello [redacted] Customer is OK w/ delivery when the weather breaks Our senior partner has spoken to her about arrangements, but at last report he had questions about the drawing she signed

*** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] *** THIS MEMORIAL HAS BEEN COMPLETED AND SET IN THE CEMETERY AS OF 10/13/

From: < [redacted] @ [redacted] .net>Date: Wed, Dec 16, at 12:PMSubject: Life Stone MemorialsTo: [email protected]: [redacted] < [redacted] @ [redacted] .net>Dear [redacted] :ID # [redacted] You email on November 24, informed me : there is nothing to do on my complaint right nowAgreed.On November 23, 2015, MrGregory S [redacted] Srhad left me a message : Stone in shop and work will be completed definitely by next week weather permittingSo far in December we have had two days of rain! His assurances have proved meaningless! MrStefan gave me his cell number : [redacted] *** I have made repeated attempts to contact him via this number, but to no availThank you for your dependable assistance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are awaiting delivery of the bronze companion marker from our supplier

From: Patricia B [redacted] < [redacted] @lifestonebystefan.com>Date: Tue, Nov 3, at 4:PMSubject: Please Reopen complaint [redacted] To: [email protected] Response:Contract period is - First week of November is contract outside limit We are working to ship this out to cemetery for setting with weeks

Consumer needs to provide original photo as requested, or we cannot proceed Already made this request, consumer rejected it

Please read your contractLatest date of completion is 5/3/Have no clue why you have filed a complaint while we are still in contract period

We will be responding to our customer, not her sister

Refund was approved 11/ Consumer should receive it soon if she has not already received it

This is a follow up to a complaint lodged earlier ID# [redacted] The business in question responded by saying the inscription on the monument at [redacted] Cemetery would be done before Thanksgiving holidayIt has not been done and I am now filing a complaint with the Montgomery County District Attorney because I have recently learned that at least other people have had problems with this company.Desired Resolution: Refund

Kindly note that this order was fulfilled/completed on 1/22/ Please marked the complaint resolved

We have sent customer a full refund check, and have also cleaned and refurbished the stone at no charge A letter of apology accompanied the refund checkA photo of the finished work may also have been included

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because it does not meet our requirements for restitution.All communication via the Revdex.com will be suspended while the PA Attorney's General's suit, filed 11/10/2015, is in progress Regards, [redacted]

Our Srpartner will call you about this in the next days and hopefully work out a firm date

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I had a deadline in writing for Dec.25th That deadline was not metStill waiting for the gravestone to be delivered as of Feb4th Regards, [redacted]