Brink Construction Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I called multiple times in November to see when the completion of the headstoneI called answering service and left message with Chantel 11/and and on 11/No return callI than again and called 11/and spoke to Bernie from answering serviceI recieved a call back finally from a gentleman who never gave a name on 11/25/from unknown number and message stated that the headstone would be there by Christmasdays later I recieved another call from a woman who again did not leave a name from ###-###-#### number stating that the headstone would be there by January at the latest(I do still have both of these messages saved to my phone)So I guessed where I am confused is that is after October and these people were telling me dates in December and January so I am not happy with the professionalism of costumer serviceNo one knows what the other is doing or telling someoneNo one returns calls when they are placedI have recorded about calls and only were ever returned and only when I said I was going to complain to an outside company were the only times my calls were returnedWe would have been accepting if they would have orginally given us a date of March to May but not when the we giving us the run around.And yes my grandfather is the one purchased this product but as I previously stated he is years old and confused at times with *** as his primary languageI know that it would mean a lot to him to be able to see this headstone before he no longer can make the plus miles to my grandmother grave site
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. please note, refund, picture and an apology was received...Thank you
*** ***

To be fair and accurate, customer did not pay cem fees in full until 12/Without the foundation fee being paid, no stone could be set We are hoping to complete this in early March

From: Patricia B***Date: Fri, Oct 30, at 10:AMSubject: Please reopen this complaintWe are currently in settlement negotiationsTo: [email protected] ID: ***Order *** File ***Date Filed:
9/26/2015First Name: ***Last Name: *** *** *** Warrington Pennsylvania *** Daytime Phone: ###-###-####Email: ***@***.net (email)Complaint DetailLifestone by Stefan is a scam, they take payment in full, they don't deliver their product and they have a call center in Miami answering their phones x and that call center should be investigated because they are just as culpableYou can not speak to a supervisor, so they are part of the scam alsoWe have left calls in the last week at the call center, a supervisor will not call back from the call center and no one will return calls from LifestonebystefanGreg S*** will be receiving a lawsuit from our family, we will pursue his business and the call center business until we get a refund of our moniesThis company's business practices are despicable and outrageous, especially considering what business they are in they are taking advantage of everyone but they are mainly taking advantage of the elderly during bereavement.Desired Settlement Refund our money we will start over with another companyDesired Settlement: RefundAnswer: We offered our customer a settlement (via her son) We await reply:Call the son JOE ###-###-####Interested in the deal you presented1/refund and the stoneTotal sale was $So 1/refund is $2373.Includes Pre need order #***

We have no record of contracting with *** ***, as she statesPlease provide us with at least the order number and the name of the person who actually executed the contract.Thank you

Will forward this to Greg S***, Sr

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I do not believe that statements in the response from the company are true. The company states no work could be done on my order prior to October when the perpetual care and foundation fees were paid. The fees were paid 7/20/15, and the cemetery stated the foundation was poured 8/12/15. Nichole P*** of Lifestone emailed on 10/15/and said the grave marker would be installed by end of November 2015, but that didn't happen. The excuse that they have a backlog in scheduling is the same excuse given back in February 2015. The company doesn't return phone calls or emails, therefore I find it highly unlikely that the senior partner will ever call me to work out an acceptable date of completion. Since my only choices were to accept or reject the response and I had comments to make, I could not accept the response
Regards,
*** ***

We certainly can and will call the consumer within the days he so graciously gave us

to our customer:All refunds requests must be submitted in writing addressed to our company at *** * *** ***, Upper Darby, PA ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received
your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The contract signed by my mother *** *** states the date of purchase (3/11/15), it states the contract and order number (*** and ***), and the amount of $that was paid in full. The sales person's signature is illegible but it looks like Jimmy or Jerry S**. However we have spoken with Barbara J*** and Greg S***, the owner and his assistant, and we were told that the issue was going to be resolved numerous times which it hasn't. It's crazy that they had no problem taking our money but is putting us through the wringer about giving us what we paid for. I don't even know how this company can stay in business as they continue to rip people offPlease let me know if a copy of the contract is needed
Regards,
*** ***

We will attempt to settle this matter amicably with customer

This customer has been advised that the stone is complete and that a setting date will be scheduled with *** *** Cemetery in the coming week or two Customer was never told the stone had already been sent, as we were not in possession of the finished until late Dec

Customer purchased a memorial in September In July 17, we notifed her that perpetual care, and a new foundation check, had to be provided to the cemetery.From our customer service call log:07-08-Message For: *** Taken 8-JUL-at 1:49PM by STA------------------------------------------------------------ *** Mem Current D Caller *** ***- Phone# *** *** *** REPEAT THE PHONE # Would you like to leave an Email Address? NO Name of Deceased *** ***- ~ Do you have an order #? *** Message RE/HEADSTONE AT *** ***CALLED LAST WK AS WELL *** *** [JUL-08- 4:PM] Email sent07-15-Message For: CUSTOMER SERVICE Taken 15-JUL-at 12:14PM------------------------------------------------------------ *** Mem Current Caller *** *** - Phone# *** *** *** REPEAT THE PHONE # Would you like to leave an Email Address? NO Name of Deceased *** *** ~ Do you have an order #? ***3 Message PLEASE CALL FOR STATUS OF HER ORDER WOULD LIKE TO SPEAK TO SOMEONE TODAY TO AVOID COMPL AINT WITH Revdex.com 10-15- TO: Customer Service FOR: Order Status Calls ACCOUNT #: *** EMAIL ADDR: ***@lifestonebystefan.com ***@lifestonebystefan.com FROM: Message@***.com SENT: 10/15/12:00:PM SUBJECT: AUTOMATED MAIL DELIVERY----------------------------------------------------------------------Na...⇄ *** ***Number: ###-###-####Alt Number: noEmail: noOrder Number: ***3Cementery: *** ***Regarding: Calling in regarding a headstone and wants to know order status.[OCT-15-12:PM] Email sent10-15- emailed cust by end of nov- she just paid ftd/care 12-23-Customer sent a letter requesting full refund, said she is filing reports w/ Revdex.com and ATT GeneralPutting folder w/ letter on Jr's chair[DEC-23-11:AM *** ***] Email sent01-29-can you ck if kevin has this done yet s***, jerry[JAN-29-11:PM jerry s***] Email sent02-17-Meantime, we need to contact Revdex.com to resolve this complaint,SR, please call customer and try to get an agreeable date to complete? (Dec'd is *** ***) Revdex.com complainant is his daughter *** ***.Daytime Phone: ###-###-####Evening Phone: ###-###-#### *** *** [FEB-17-12:PM *** ***] Email sent02-17-Forgot to add: customer did not pay care/fdt fees till 10/*** *** [FEB-17-12:PM *** ***] Email sent02-17-Answered Revdex.com complaint stating that we intend to complete the order by early April - and that Srwill call customer to work out an acceptable dateEven though she requested a refund, her main objective for filing was to have the job done Sr please make this a priority callThanks.We would like until the end of March to complete this delivery, primarily because cemetery work is hard to schedule in the dead of winter

Not enough information is given by complainant to enable a reply.We have no contract with *** * *** recorded, and the "invoice" number given is not a valid one.To response, we will need:The name of the person who signed the contract;The name/s of the deceased;The cemetery where the memorial
stone will be placed.A valid order number, if one is available.Thank you

The stone was set on 9/25/ We are researching status of digitized photo to be attached to stone and will update customer asap NOTE: Pictures are always added AFTER the stone has been set, and customer was advised of this at time of sale Our customer is the mother of
complainant

From: <[redacted]>Date: Fri, Jul 31, 2015 at 8:29 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]I was not pleased with the out come

---------- Forwarded message ----------From: Patricia B[redacted]<[redacted]@lifestonebystefan.com>Date: Mon, Oct 26, 2015 at 2:01 PMSubject: Can we have this complaint marked "resolved? we have completed the requested workTo: [email protected] ID: [redacted] Date Filed: 9/15/2015First...

Name: [redacted]Middle Name: *Last Name: [redacted] Ocean City New Jersey [redacted] Daytime Phone: ###-###-####Evening Phone: ###-###-####Email: [redacted].net (email)Complaint Detail My mother passed away on 1/06/2015. I Contacted the company to engrave an existing tombstone on 1/17/15. I was told it would take up to 6 months to complete. We are now into the 9th month with no work done. Repeated phone calls get me nowhere.Desired Settlement complete what was contracted and paid forDesired Settlement: Delivery of OrderORDER COMPLETED 9/26/2015ADVISEd Revdex.com

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[redacted]    QB Order completed 10/13/2015

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have composed a letter to the company but I am having little confidence that this will work. I am cautiously optimistic. Thank You for your time in this matter.  
Regards,
[redacted]

Please provide us with the name of the person who signed the contract and the order number. There is, nor has there ever been a sales person named Barbara J[redacted].