Brink Construction Services

From: Patricia B***Date: Tue, Nov 3, at 4:PMSubject: Complaint *** PLEASE REOPENTo: [email protected] REPLY:The cemetery raised an issue with the design of the stone - dancers depicted have to be removed. Please reopen
the complaint so we can respond adequately and have this resolved to our customer’s satisfactionThank you

Apparently, a color cameo has not yet been affixed to the stone which was set on 1/ We have been in touch with the 3rd party mfr of the ceramic cameo and hope to have it placed within the next few weeksNo later than end of March

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*** ** *** THIS MEMORIAL HAS BEEN COMPLETED AND SECURED TO IT'S BASE AS OF 09/01/

---------- Forwarded message ----------From: *** ***Date: Tue, Jul 7, at 8:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] youMy
issue has been resolvedAfter months my fathersheadstone was received

Contract ***Our records reflect a balance due on this account Also, the customer has made repeated changes to the stone, which extends timeline for delivery

This order was placed on 7/9/ completion time time is - months So, the latest this stone would be finished is 2/9/ We are also still waiting for consumer to send in her cemetery application papers so we can get cemetery approval and permit complete
We are also working on approval drawing for consumer Once we have these things in order, it might be possible to expedite delivery of the stone

Obviously, I would like the stone that I ordered and paid forIf that is not possible, I would like a refund for the differenceI have not heard from the business yet regarding this issue

File given to Srpartner who will call today or tomorrow

Apologies to *** ***The contract is the same under both numbers, and this represents a clerical error in data entry We appreciate your reiterating your request for refund Your request is under considerationBe advised that both parties must consent for the
contract to be rescinded and a refund granted

We have no record of an order in this customer's name Please provide the name of the person who signed the order as well as the order number, if available

It is our intent t resolve this by early April We have a backlog in scheduling b/c little work is being done this winter at the cemetery - and none could be done on this order prior to October when the perpetual care and foundation fees were paid Our senior partner will call
customer to work out an acceptable date of completion

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed
Administratively Resolved]
Complaint: ***
I am rejecting this response because: We had the work done by the cemeteryThey knew nothing of the April 13th dateNow I just want a refundthis company has not made any attempts to contact me and has still not returned any phone calls
Regards,
*** ***

Our apologies, *** Apparently, you have inscriptions with Life Stone Response was in regard to the one you placed in July of this year Your order #*** will be cut within next days, weather permitting, per the voicemail left for on 11/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: *** ***Date: Fri, Sep 11, at 10:AMSubject: Complaint number ***To: "***@myRevdex.com.org" Just a note to inform you of an update. I'm happy to say that After filing the complaint yesterday the company has
finished the work.Thank you*** ***Sent from my ***

Contract #***We have been in touch with our customer regarding this order, and she is coming to see the stone on Oct

The refurbishment/cleaning of this stone was completed on 12/15/ The customer was advised of the completion There will be no refund given to her

I am authorized to relate that we will be able to complete this work in *** *** Cemetery, West Chester, PA within the net weeksWe will notify customer on the day of completion

From: Patricia B***Date: Wed, Nov 4, at 10:AMSubject: Complaint ID: *** Please reopen complaint and post "Business Reply" below in italicsTo: [email protected] Reply:In order to respond please provide:the name of the person who signed the sales contract (our customer)the name of the deceaseWithout this information we have no way to locate the records

Management has determined that we can deliver and set the memorial no later than April 15th, and will call to let customer know the day of