Brink Construction Services

This order was fulfilled on 1/18/Thank you

Consumer signed a contract giving business to months to complete this order, weather permitting (counting forward from June) Said contract is in effect though Feband business intends to complete it on time This is not a request, but a contract

We will get this resolved by end of December

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively int: [redacted] I am rejecting this response because: I called Gregory S [redacted] on November 30, 2015. I got the answering service again. I told them I did not want to leave another message because I do not get a call back. I stated I wanted the address and that I was calling the police. Within 5 minutes Mr. Stephan called me back. I was at the cemetery and they stated he did not drop off the permit yet which I signed in July. He stated he did. I told him I was at the cemetery if he wanted to speak to them and he said no he would drop it off. The permit was dropped off the next day. I would like to keep this complaint till the actual stone is placed on my Father's grave. The only time I get an answer from Mr. Stephan is when he is threaten with legal action. Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Clerical mistake in response: PROMISED CUSTOMER BY MID-NOVEMBER, NOT MID-SEPTEMBER

Customer's rejection does not address the fact that necessary fees (payable BEFORE stone goes into production) were not paid until Oct Estdate of completion in May still stands

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Contract #***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: as of today 11-16-15 10:30pm have not received any call. Have file a complaint with state district attorney's office of Delaware county
Regards,
*** ***

Order #***On October we emailed the customer that we calculate installation will be in mid-November

Unfortunately, Nov is the contractual date of completion We regret that this customer finds the terms of his contract unacceptable

We are in possession of the finished stone and are arranging a setting date with the cemetery We expect completion within weeks

---------- Forwarded message ----------From: Patricia B***Date: Tue, Nov 3, at 5:PMSubject: Complaint ID: *** Order fulfilled 10/30/PLEASE REOPEN AND MARK RESOLVEDTo: [email protected] to Revdex.com:Order delivered and set
10/30/15. Pictures sent

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I am not satisfied with the month wait for the stone to be delivered. All that time you had payment in full of $4900.00. Obviously, you take the money and runtaking your good old time to satisfy your customer in the worst times of their live. I have seen complaints about you on the news and will be sure to voice my opinion to anyone who finds them in need of your type of service. If you are expecting a thank you, don't hold your breathNo one gets thanks for doing their job*** ***

Refund was promised in phone conversation on 10//and posted to our books the following day Refund order is currently with our accounting firm and it generally takes them days to release a checkNet basis

BUSINESS RESPONSE:We will have this marker installed by Christmas, if that will be satisfactory

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However I cannot state strongly enough the disappointment and stress my family was subject to because it took approximately months from the time I signed the check to having the memorial set at *** Cemetary. I'm just glad it's done and I don't have to deal with Stefan Memorials again
Regards,
*** *** **

---------- Forwarded message
----------From: Patricia B***Date: Mon, Nov 2, at 3:PMSubject: PLEASE REOPEN THIS COMPLAINT AND MARK IT RESOLVED.To: ***Complaint ID: ***Order *** Date Filed: 7/8/2015Sal: Ms.First Name: ***Middle Name: Last Name: *** *** *** Philadelphia Pennsylvania Daytime Phone: ###-###-####Evening Phone: Email: [email protected] (email)Complaint Detail On 1/14/Life Stone received and cash my check for $to complete engraving on an existing stone at Fairview cemetery for our motherShe passed December 28, In April I called to inquire and was told within the month it would be completed but not by Mother's DayMy sister called June so see if it was ready as our mother's birthday is June 6, and we planned to go to the grave site but it was not readyWhile at the cemetery we spoke with the supervisor Wayne and he advised us he would have the stone elevated so the graving could be completedJune 7, my sister called to advised them the stone would be raised per our conversation with WayneJuly 8, my sister called in the morning and was told by the answering service she could leave a messageShe requested a return call and she advised Life Stone if they were unable to complete the contact to please give us a full refundWednesday, July 8, late afternoon I received a call from Life Stone saying It would be another 2-weeks before the engraving would be completedThis is unacceptable we have been patient, we have done all the calling and had the due date pushed back and it took requesting our money back to get our first phone callAgain this is not a full stone just an engravingOur family has suffered an additional lost in April and this has added to our grief and emotional distressAt no point has an apology be given for the delay for completing the engravingDeath is a very emotional time and Life Stone showed no compassion by calling and providing explanations for the delayYes we had a ruff winter but is now July and weeks will take us to August, and what will be the explanation then!!!!!!Desired Settlement I feel we should receive a partial refund for the lack of professionalism and untimely completion of the engravingAs well as our emotional distressAgain I can't stress this enough this was just an engraving not a full stone and engraving Desired Settlement: Billing AdjustmentTo Revdex.com: Order was completed on 8/2/

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: please see attached document
Regards,
*** ***