Brink Construction Services

Contract [redacted]Complaint is not signatory to this contract.  Her brother is.  We are reviewing this order and will contact her brother [redacted] who is our customer.

From: Patricia B[redacted]<[redacted]@lifestonebystefan.com>Date: Tue, Nov 3, 2015 at 5:30 PMSubject: Complaint [redacted] Please reopen this complaintTo: [email protected] RESPONSE:   Under contract we have up to 28 weeks to complete the order, weather contingent, and as...

long as the stone is not custom (32 - 40 wks).  We are still within contract and intend the complete the order.  We will upload the contract when complaint is reopened.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I cant believe this company . the payment to [redacted] was sent March 16 and was cashed at that time . The weather permitting is for the cemetery so they can pour the foundation for the stone  not to make the stone. I don't know how Life Stone is counting weeks , but November 6th would be 35 weeks . I have called them twice this week to cancel the order but as of today Thursday November 12 have not heard back from them . By the way it has been a year now that my Mom has passed and no marker on her grave .
R
[redacted]

This order was fulfilled on 1/18/16. Thank you.

From: [redacted]<[redacted]@[redacted].net>Date: Wed, Aug 12, 2015 at 6:38 PMSubject: [redacted] file IDTo: "[email protected]" <[email protected]>I have my file ID number but I can t seem to log onto the complaint.  I have been contacted by another headstone engraver, [redacted]...

MEMORIALS.   When questioned, they said they do work for [redacted] Memorials yet when I checked my caller ID it comes up LIFESTONE.  A man by the name of Colleif W[redacted] called twice on my answering machine and left a ###-###-#### to return his call.  When I did a women answered for [redacted] Memorials saying no one by that name worked there.  (8-4-15)On 8-11-15,, my home number rang and I saw it was LIFESTONE calling, it was Colief W[redacted] calling on behalf of [redacted] Memorials.  I told him no one knew him and he was calling on behalf of a quote. From 2/6/15.  I informed him we paid that on 2/4/15 and services have not been performed. I requested a full refund.  Of course, I will not receive it.Just wanted to update my complaint.Sincerely,[redacted]Sent from my [redacted]

[redacted]
 Complaint: [redacted]
I am...

rejecting this response because: we have been waiting for this since I started calling in September and it was originally ordered in February.  How long are we expected to wait?  It could be another two months or more.  I find it totally unacceptable.  
Regards,
[redacted]

Revdex.com:
I have reviewed the work performed by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Patricia B[redacted]<[redacted]@lifestonebystefan.com>Date: Wed, Nov 4, 2015 at 12:43 PMSubject: Complaint [redacted] Please reopen and mark resolved.To: [email protected]: "Greg S[redacted]." <[redacted]@lifestonebystefan.com>QB: drawing was mailed and emailed 8/12/15- claimed he never...

got it. Resent. Marker arrived 10/30, set 11/4Notified Revdex.com complete as of 11/4

Lifestone said I would receive a refund on 10/20. I have not. Greg S[redacted] told...

Revdex.com it would take 30 days. The 30 days was 11/19  and no refund! My calls and messages to Lifestone go unanswered. Please help me get a refund for my father, a 90 year old WWII Veteran. Thank you,[redacted]

We will get this resolved by end of  December.

Paid 725.00 to have my father's tombstone engraved and polished in May 2015. The service has still not been provided.Desired Resolution: Refund

We will be responding to our customer, not her sister.

From: Patricia B[redacted]<[redacted]@lifestonebystefan.com>Date: Tue, Nov 3, 2015 at 4:18 PMSubject: Complaint #[redacted]To: [email protected] REPONSE:Please reopen complaint so it can be resolved. There is a dispute w/ cem regarding design  of stone. Cem. requires a “religious...

symbol” and does consider the “dove” religious.  We need to resolve.

From: [redacted]<[redacted].v.[redacted]@[redacted]>Date: Tue, May 3, 2016 at 10:09 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[redacted]>Dear Sir,    This matter has been resolved.  The stone is in and I am pleasedwith what it looks like.   It's what we picked out.  Thank you for allyour help.[redacted] v [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively int: [redacted]
I am rejecting this response because: I called Gregory S[redacted] on November 30, 2015. I got the answering service again. I told them I did not want to leave another message because I do not get a call back. I stated I wanted the address and that I was calling the police. Within 5 minutes Mr. Stephan called me back. I was at the cemetery and they stated he did not drop off the permit yet which I signed in July. He stated he did. I told him I was at the cemetery if he wanted to speak to them and he said no he would drop it off. The permit was dropped off the next day. I would like to keep this complaint till the actual stone is placed on my Father's grave. The only time I get an answer from Mr. Stephan is when he is threaten with legal action.
Regards,
[redacted]

Our shop is still endeavoring to match the raised lettering on the stone.   We should have a completion for consumer in the near future.

---------- Forwarded message ----------From: Patricia B[redacted]<[redacted]@lifestonebystefan.com>Date: Mon, Oct 26, 2015 at 2:56 PMSubject: Please mark the complaint below as resolved:To: [email protected] ID: [redacted] 6/17/2015First Name: [redacted]Middle Name: *.Last Name: [redacted]...

[redacted] Chestertown Maryland [redacted] Daytime Phone: ###-###-####Evening Phone: ###-###-####[redacted].[redacted]@qacps.org (email)Complaint Detail I am the POA to my father, [redacted]. My father purchased (paid in full) the bronze plaques that needed to be added to the grave site of my mother, [redacted]. He purchased the screw on plaques that state my mother's name and her dates of birth and death. The purchase was made in late November and LifeStone has NOT completed the plaques which were promised once the weather turned nicer nor have they returned the 7 phone calls asking for an update. My father also pre-purchased his bronze plaque for the grave site.Desired Settlement I would like LifeStone to deliver and install the purchased the bronze plaques on the grave site of my mother.Desired Settlement: Delivery of OrderCompleted 9/3/2015, per QB

Estimated completion date was 4/13/2016. Complaint has been forwarded to senior management for a reason why and new final date.

No order found.  [redacted] [redacted] is not our customer.  Further info needed:   Name of person who signed the contract with LifestoneName of deceasedCemeteryOrder number if available

This business Life Stone By Stefan contracted on 12/10/2014 to deliver a headstone to my fathers grave site, to date nothing but excuses. They lied to the Revdex.com on 10/30/15 stating that they negotiated with us for half refund and the stone just to get you to close the complaint previously filed . They never called anyone from our family, they have never responded to repeated emails and phone calls. They have not delivered the stone or the refund to date. We can't believe this company has been allowed to still market and do business in any capacity. They have clearly breached their contracted obligations, they have used deceptive sales practices, they have preyed on the elderly and taken advantage of the bereaved. The only option we have been left with is filing a lawsuit for the above failure to deliver on their obligations. We are seeking a FULL REFUND of all monies.