Burke Contractors Inc.

I am rejecting this response because: They can pick up the plant it they choose, my mother has it in ***. However, I do not want to do business with Avas Flowers and I demand a full refund. I do not want any store credit and I do not want to do business with Avas Flowers. They have given me the runaround and have stonewalled since the beginning of this problem. I do not trust this company and want nothing else to do with them. Please refund my money to my credit card

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have since reached
out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter We
believe this matter is now resolved and we have reached out to Ms*** to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentionedAs shown, a refund was issued; A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refund
We apologize for any inconvenience

Please accept my sincere condolences for the lossAs mentioned in email to the customer who was in contact with the funeral home for delivery instructions; I have spoken to both the florist and the funeral homeThe florist is delivering the arrangement, for tonight's "public viewing",
9/18/It was not delivered yesterday 9/17/due to the possibility of the flowers not being in perfect condition for the funeral SaturdayThe complaint, with reference to the delay in delivery, was registered with Avas within a hour time frame, as required by the "terms and conditions" shown in the Avas websiteThe issue mentioned of a spray being delivered rather than a wreath was never registered with Avas flowersIt was made in the complaint to the Revdex.com on 10/2/A photo of that arrangement was requested but not providedWe did attempt to contact the customer on 9/to inform of the date of delivery being changed, but the agent was unable to make contactOn 9/24/15, this email was sent to the customer:We are a American based company, as shown on our website"Legally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas FlowersOur official company name is Flower Tech Center, Inc., but we operate under the name Avas FlowersHereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers.We are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery, which we will cover in more detail below.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.Because we also collect information from you with this website, we also have a Privacy Policy that is expressly incorporated into this AgreementYou can see our Privacy Policy here (Privacy Policy), and it may be updated at any time.You agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us"If there is a problem with the quality or design of the flowers , please send us a picture of the arrangement that was received by your recipientOnce we receive your photo we will review it and contact you with a resolution.Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.A $refund was offered to the customer and as shown below, was issued:A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

To whom it may concern:Unable to issue refund due to the fact that he cannot be found in our database

In this complaint, the customer rejected our efforts to resolve this The only issue is that there was a problem in the initial delivery but it was completed While there was some initial confusion with the date, it does seem that the shop delivered the correct itemThe customer ordered a Blooming Garden BasketWe requested "Handled basket with bright blooming and green plants" and the shop sent "WICKER HANDLED BASKET PALMS PEACE LILIES PRAYER PLANT PHILODENDRONS AND PINK KALANCHO BLOOMING PLANT WITH A PINK BOW"This seems perfectly correct. and it was completed in time for the service We called the customer, offered a discount and store credit as well as a free delivery from our Farm Fresh facility We do not want to get into an argument online but we do feel that we not only delivered the requested item, but tried to make up for the confusion as well as a store credit and a the extra delivery item. We feel we have made a gesture of good faith but the customer is still rejecting this

My apologizes for the issues mentionedThis order was placed on line and the specific policies regarding the " substitutions of flowers" due to being unavailable is shown below:Substitution PolicyThe flowers and Products shown online are representative of color scheme, look and feel, overall style,
and value rather than a literal interpretation of the deliverySpecific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal valueOne of the customer service representatives offered a partial refund of $and that offer was rejectedThe arrangement was $and we again are offering the $to resolve the customers issues since our florist does not have sunflowers availableService Fee:Our Standard Service Fee for florist hand delivered flowers is $In the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order

I did receive the refund of $deposited to my account on 12/21/

Complaint: ***
I am rejecting this response because: Until I see the refund, I have no proof it was actually made as they claim
Also, since Revdex.com gives this business an F and actually cites promised refunds that never come through, I cannot accept this as resolved It also does not rectify the fact that they lie about being able to deliver flowers to loved ones on holidays and then don't The customer service rep who called me back said that a week later (as their email stated to me) was unacceptable, but they usually deliver the DAY AFTER the holiday I'm flabbergasted that the company believes the day after a holiday is acceptable Again, in Revdex.com's own F rating on Ava's Flowers, you mention that they often promise to rectify a delivery and never do; that their flowers often arrive dead, wilted or completely different from what was ordered and most often late Revdex.com needs to do more They should do a free delivery for me They should try to make it right My sick mother got no flowers on Mother's Day When I found them on the internet, they claimed to be "Leesburg, Florida's top florist." They are lying about being a local flower shop At least with *** ***, you know you're getting a national go-between How can Ava's be allowed to continue advertising? How can they be allowed to promise day-before holiday delivery only to find out their policy is the day after, or in undisputed cases, the week after a holiday? Revdex.com needs to shut this business down Do you ever get involved with your state attorney general? Are you aware of the change.org petition that has hundreds of angry customers wanting to have this company investigated?
Regards,
*** ***

To whom it may concern,Thank you for taking the time to reach out to us regarding this orderThough Mr *** is upset about the way the arrangement was delivered, he selected a delivery option that requires the arrangement to be delivered in a boxThe customer received a full refund on 2/in
the amount of $84/due to the poor quality of the roses that were deliveredBefore issuing the full refund, we could have redelivered the arrangement, but we cannot assist Mr *** further in this matter

This is not a delivery fee, it is a service fee as shown and is not refundable:Our Standard Service Fee for florist hand delivered flowers is $13.95. All UPS/FedEx delivered items have a service fee of $

My name is *** with Avas Flowers customer service management and I'm sorry there has been such trouble with thisOur records indicate that you have disputed the charge so we can not offer any resolutionWe will work with your bank when they contact us

My apologizes for the issues mentionedThe photo needs to be emailed to:*** and reference order#***Once that is received, we will contact the florist for a resolution and thank you for your understanding, ***

My apologizes for the issues mentioned.A refund of $has been applied to order no:* ***The following email was sent to "***A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

This is in response to the complaint submitted by Ms***,We have reviewed Ms*** rejection of our agreed resolutionUpon review, we see that we did offer a full refund at the time of deliveryAs this would have given the local designer the right to retrieve the order, this was declined by Ms***We have reviewed this call and see that she requested a specific resolution from our customer service at that timeWhen we reached out to her in response to this complaint, that resolution was again offered and we were left with the impression that this was accepted.The following is from out Customer Service Policies as listed on our site:SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.To receive a refund, non-perishable products may be returned unused and in its original state within days of delivery for a full refund of the cost of the item, less any service feesHand-delivered floral product or perishable goods may be returned in its original state within hours of delivery and may be subject to a 50% restocking fee of the cost of the product Though our policy usually does require the order to be returned as described above, we waived this in order to make this right and provided resolution without a pickup of this arrangementWe understand that Ms*** is now not satisfied with this, but we feel we have made a good faith effort to resolve this.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Complaint: ***
I am rejecting this response because:
As I stated in my complaint, I wasted days waiting for the flowers to
arrive Ava's failure to deliver resulted in me not having flowers for my girlfriend for our first Valentine's Day together My original complaint listed the acceptable forms of compensation
Regards,
*** ***

To whom it may concern,According to our records the customer : *** *** order has been cancelled and refunded in full:The order has been refunded - Amount: $vs Transaction ***

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.I accept their response, however, had I not gone to the extent I did to get this resolved I firmly believe they would have ignored my complaint tI appreciate the help the Revdex.com has offered and believe you're the only reason this came to a satisfactory closeThank you! *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***