Burke Contractors Inc.

In this complaint, the customer rejected our efforts to resolve this The only issue is that there was a problem in the initial delivery but it was completed While there was some initial confusion with the date, it does seem that the shop delivered the correct itemThe customer ordered a Blooming Garden BasketWe requested "Handled basket with bright blooming and green plants" and the shop sent "WICKER HANDLED BASKET PALMS PEACE LILIES PRAYER PLANT PHILODENDRONS AND PINK KALANCHO BLOOMING PLANT WITH A PINK BOW"This seems perfectly correct. and it was completed in time for the service We called the customer, offered a discount and store credit as well as a free delivery from our Farm Fresh facility We do not want to get into an argument online but we do feel that we not only delivered the requested item, but tried to make up for the confusion as well as a store credit and a the extra delivery item. We feel we have made a gesture of good faith but the customer is still rejecting this

Complaint: ***
I am rejecting this response because:
Please send a confirmation email to *** with a confirmation of the refundI was told that this would be sent for our accounting records. This states that the issue occurred because the order was placed at 2:pm and had to be moved to the next dayI cannot accept this response because the order was in fact not delivered the next dayI had to request the refund because it was never delivered and they told me every day for days that it would delivered the next day.
Regards,
*** ***

My apologizes for the issues mentionedAs shown, a refund was issued; A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refund
We apologize for any inconvenience

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have since reached
out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

I am rejecting this response because:I have enclosed all of my communication with this business and I hope you can follow the files that I have sent you because they will speak for them selves As you can see out of over complaints, I only sent you a few that were very similar to mine I can also send you the file of the recording of the voice mail left for me that was confirmation of different party's name which their flower arrangement was atlas $less than minea $refund is a disgrace and disrespectful to me

To whom it may concern:Unable to issue refund due to the fact that he cannot be found in our database

My apologizes for the issues mentionedas shown, a refund was issued: The order has been refunded - Amount: $vs Transaction ***

Complaint: ***
I am rejecting this response because:
The order I placed which was paid in full was not delivered according to the description provided to me.I would now like a full refund
Regards,
*** ***

My name is *** with Avas Flowers customer service management and I'm sorry there has been such trouble with thisOur records indicate that you have disputed the charge so we can not offer any resolutionWe will work with your bank when they contact us

To whom it may concern,According to our records the customer : *** *** order has been cancelled and refunded in full:The order has been refunded - Amount: $vs Transaction ***

This is not a delivery fee, it is a service fee as shown and is not refundable:Our Standard Service Fee for florist hand delivered flowers is $13.95. All UPS/FedEx delivered items have a service fee of $

I did receive the refund of $deposited to my account on 12/21/

This is response to the complaint submitted by Ms***,We understand there was a delay but as we stated, we do strive to improve our customer's experience and have confirmed that the refund was since issued.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Let me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again. 06/24/5:11PM REFUNDED ORDER The order has
been refunded - Amount: $vs Transaction ***

Your invoice stated: REQUEST DELIVERY ON; Sat.,01/30/BEFORE 4pm LOCAL TIMEWe will do our best to try and deliver by this time, however, it is not guaranteedSince no shop was available to make the delivery as requested, the delivery date had to be changedThe customers order consisted of: Our soothing Pastel Grace and Wonder Bouquet @$conveys affection and warmthFresh lilies, roses and carnations are neatly arranged around accents of baby's breathArtistically displayed in a clear vase with a raffia bow, it is sure to create a spectacular display of unmatched grace and beautyItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe florist filled it to the value as shownON LINE ORDER PROCESSING: In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderWe are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for deliveryThe florist confirms delivery on 02-02-at 12:PMThe customer approved to substitute the arrangement with a "Colorful Birthday Bouquet of Premium Flowers"

Complaint: ***
I am rejecting this response because:
As I stated in my complaint, I wasted days waiting for the flowers to
arrive Ava's failure to deliver resulted in me not having flowers for my girlfriend for our first Valentine's Day together My original complaint listed the acceptable forms of compensation
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

My apologizes for the issues mentioned.A refund of $has been applied to order no:* ***The following email was sent to "***A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

A refund of $has been applied to transaction id ***The following email was sent to ***A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refund.We apologize for any inconvenience

To whom it may concern,Thank you for taking the time to reach out to us regarding this orderThough Mr *** is upset about the way the arrangement was delivered, he selected a delivery option that requires the arrangement to be delivered in a boxThe customer received a full refund on 2/in
the amount of $84/due to the poor quality of the roses that were deliveredBefore issuing the full refund, we could have redelivered the arrangement, but we cannot assist Mr *** further in this matter