Burke Contractors Inc.

THE FLORIST CONFIRMED DELIVERY AS STATED BELOW: The florist confirmed delivery as stated below:This order was delivered on 5/1/to the front desk receptionistShe said Lisa was not working that day but she went and called her right away to let her know the flowers were thereThe florist was
training a driver so two of us were there at 2:pmI believe the receptionist name was Katie.The delivery details were as shown:Please leave at front desk for *** ***

My name is *** with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI have attached the details below 08/05/2:12PM by cumbs (*** ***)
REFUNDED ORDER The order has been refunded - Amount: $vs Transaction ***

Complaint: ***
I am rejecting this response because:I have NEVER told Ava's flowers that I was dropping this case!! I simply responded to their e-mail, stating that I work hour days, which I do, and am unable to speak with anyone on the phone during their business hoursThe one time that I was able to speak to someone on the phone, that person, was completely and utterly uncooperativeSaid they'd credit me $on my $70-some orderUnacceptableI haggled with him, but he would not budgeI do NOT want to drop this case! If Ava's Flower's is unable to accommodate my schedule and speak with me during the times I am available, or via e-mail, then I do not believe they want to resolve this caseThey state that it is "Not their fault" that UPS did not deliver during the stated time frame, then they should not do business with them or else do not promise their customers that it will be done! In their response, they stated ...once again...that their deliveries should be delivered by 7:p.mI MUST RE-STATE that the delivery was NOT made until 8:p.mBy this time, my recipient had left her residence for work travel for a weekWhen she returned, there the flowers and candy sat on her porch, wilted and melted!
Regards,
*** ***

I apologize for this issue with thisThis order has been refunded in full to the card that was used for the purchaseIf this card has been cancelled by the customer, the card company will be able to transfer this to a new card. 05/12/7:24PM by *** (*** ***) REFUNDED ORDER The order has been refunded - Amount: $vs Transaction ***

Complaint: ***
I am rejecting this response because: I sent two pictures of the flowers that were delivered to the funeral home within ten minutes of arrivalI called and spoke to a representative of the florist who requested the picture be sent to the email address which I did immediatelyI had no recourse as there was NO address on the card that was in the flowers of where it was sent from so I had no place to return it toI had since called back numerous times and never received a call back when I left my phone numberI read the policy and proceedures and it said if flowers were returned in original state full refundI certainly WOULD have gladly returned them but if you have NO return address to an unknown florist there is no where to return them tooEspecially when YOU are unable to get through to a LIVE person when you call your phone number at Avas. My original order was placed with ALICE WHO GUARANTEED ME a BOUQUET OF ALL LAVANDER FLOWERS WITH WHITE AND ORCHIDS > IF YOU LOOKED AT THE PICTURE I SENT YOU OR ONLINE AT "YOUR " SITE YOU WILL SEE THAT IS NOT WHAT WAS SENTI DID NOT GET ANY OF THESE COLORS NONE NONE NONEYOU ARE CRIMINALSYOU TAKE ADVANTAGE OF PEOPLE WHEN THEY ARE THE MOST VULNERABLE AND YOU SHOULD BE ASHAMED OF YOURSELF.
Regards,
*** ***

The on line description of the It's Your Day Bouquet @$A fresh mix of red and lavender roses, alstroemeria and delicate waxflowers are beautifully arranged in a lovely glass vase with no indication of the amount of flowers that are to be used eitherThis was delivered over days ago and cannot be fully refunded- See more at: http://www.avasflowers.net/product/its-your-day-bouquet#sthash.30Eanf9r.dpufWe received your inquiry regarding your deliveryWe apologize if there was a problem with the quality or design of the arrangementWe strive to provide only the freshest flowers and would like to offer you a partial refund in the amount of $17.95! If you would like to have that refund issued, you need to Please contact us at your earliest convenienceWe have Customer Service Experts ready to assist youPlease have your order number ready and the credit card used for this purchase too if so that we can assist you in a timely mannerThis is called a "blind refund" since we do not keep the customer information for that purchaseHours 8:30am to 9:00pm EST

To whom it may concern,According to our records the customer: Mr*** ***, whom placed his order on Feburary 14th at 10:am under our holiday flex delivery, which is attached below:Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's
Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holiday.Mr*** was already refunded on the 16th of Feburary at 3:pm:The order has been refunded - Amount: $vs Transaction ***

My apologizes for the issues mentionedAs requested, (Desired Settlement: I would like a full or partial refund)I have issued a partial refund as shown below; A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in
the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

Complaint: ***
I am rejecting this response because:
It is a poor excuseIf they did not have what ordered they should have called me so I could have picked something that I liked
Regards,
*** ***

My apologizes for the issues mentionedAs shown, a full refund has been issued; A refund of $has been applied to order no:, ***
The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process
this refundWe apologize for any inconvenience

To Whom it may concern,According to our records, we do have a delivery confirmation on this order.The florist did advise us that the order was delivered on the 26th at 9:am, and the arrangement was handed directly to the funeral director

ORDER#***, my apologizes for the issues mentionedAs per the Avas policy shown below and within the website: DissatisfactionSince most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days. If you do not want
a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund. Customer needs to advise if it can be picked up and re deliveredThank you for your understanding, Robert

Hi ***, the incorrect response was just sent in response to this complaintThe correct response is:My apologizes for the issues mentionedThe florist was unable to deliver as requested and due to a computer error, we were unaware of the problem. The order has been refunded - Amount:
$vs Transaction *** on 3/11/2016. -- ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedIn
our commitment to customers satisfaction, we have made several attempts to reach Ms*** in order to resolve the issue but have not been able to reach her As this order was placed over days ago, we would need her to contact us so that we can resolve this issue.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** *n the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentionedAs shown, a full refund was issued on 9/15/15:09/15/9:52PM by REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***

ORDER#2***, as requested, a full refund was issued:A refund of $has been applied to transaction id ***The following email was sent to "a***":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refundWe apologize for any inconvenience

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since
reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher Customer Satisfaction SpecialistAvas Flowers

*** UPS TRACKING#Delivered On: Thursday, 05/28/at 4:P.M*** *** * *** **
*** *** ** ***
***

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI do not see that we had received any pictures from the email we had on file (***)Was this sent from a different email? We can not offer a full refund since
we can no longer retrieve the original arrangement, but I have refunded $directly back to your card as an apology

My apologizes for the issues mentionedAs shown, a refund was issued for order#***;A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to
process this refundWe apologize for any inconvenience The florist confirmed delivery of the floral arrangement as shown;confirms delivery on 05-11-at 01:PM ,Order left with Intended Recipient(Basket w/ Pink & Yellow Blooming Green Plants in white wicker basket)