Burke Contractors Inc.

This is in response to the complaint submitted by Ms***,We have received this rejection and had this case reviewed.Ms*** states in her complaint that we are not the local floristThis is made clear on our website where it states the following:"DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.We are proud affiliates of FTD, 800Flowers, and TelefloraWe will often use another affiliated member of FTD, 800Flowers, and Teleflora to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers."As Ms*** placed this order online, there could be no possibility of confusion from a sales agent.We did reach out to Ms*** to resolve this issue by phone and my emailMs*** did not call us but did write back to us with her refusal to reach a resolution and we can provide this email if needed

My name is *** with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI have attached the details below 08/05/2:12PM by cumbs (*** ***)
REFUNDED ORDER The order has been refunded - Amount: $vs Transaction ***

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI do see that you have spoken with customer service since this came in and were refunded in fullI've attached the details belowWe release our funds immediately, but it
may take a few days for your bank/card to make those funds available to you again.2/The order has been refunded - Amount: $vs Transaction ***

Please accept my sincere condolences for your loss and my apologizes for the issues mentionedThe florist confirmed that delivery was made on Saturday,4/30/@11:00am and signed for by ***The delivery was for a Peace Lily Plant as orderedThank you for your understanding

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI do not see that we had received any pictures from the email we had on file (***)Was this sent from a different email? We can not offer a full refund since
we can no longer retrieve the original arrangement, but I have refunded $directly back to your card as an apology

Complaint: ***
I am rejecting this response because:
It is a poor excuseIf they did not have what ordered they should have called me so I could have picked something that I liked
Regards,
*** ***

To whom it may concern,According to our records the customer: Mr*** ***, whom placed his order on Feburary 14th at 10:am under our holiday flex delivery, which is attached below:Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's
Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holiday.Mr*** was already refunded on the 16th of Feburary at 3:pm:The order has been refunded - Amount: $vs Transaction ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedIn
our commitment to customers satisfaction, we have made several attempts to reach Ms*** in order to resolve the issue but have not been able to reach her As this order was placed over days ago, we would need her to contact us so that we can resolve this issue.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** *n the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentionedAs shown, a refund was issued for order#***;A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to
process this refundWe apologize for any inconvenience The florist confirmed delivery of the floral arrangement as shown;confirms delivery on 05-11-at 01:PM ,Order left with Intended Recipient(Basket w/ Pink & Yellow Blooming Green Plants in white wicker basket)

ORDER#2***, as requested, a full refund was issued:A refund of $has been applied to transaction id ***The following email was sent to "a***":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refundWe apologize for any inconvenience

Hi ***, the incorrect response was just sent in response to this complaintThe correct response is:My apologizes for the issues mentionedThe florist was unable to deliver as requested and due to a computer error, we were unaware of the problem. The order has been refunded - Amount:
$vs Transaction *** on 3/11/2016. -- ***

Complaint: ***
I am rejecting this response because: I sent two pictures of the flowers that were delivered to the funeral home within ten minutes of arrivalI called and spoke to a representative of the florist who requested the picture be sent to the email address which I did immediatelyI had no recourse as there was NO address on the card that was in the flowers of where it was sent from so I had no place to return it toI had since called back numerous times and never received a call back when I left my phone numberI read the policy and proceedures and it said if flowers were returned in original state full refundI certainly WOULD have gladly returned them but if you have NO return address to an unknown florist there is no where to return them tooEspecially when YOU are unable to get through to a LIVE person when you call your phone number at Avas. My original order was placed with ALICE WHO GUARANTEED ME a BOUQUET OF ALL LAVANDER FLOWERS WITH WHITE AND ORCHIDS > IF YOU LOOKED AT THE PICTURE I SENT YOU OR ONLINE AT "YOUR " SITE YOU WILL SEE THAT IS NOT WHAT WAS SENTI DID NOT GET ANY OF THESE COLORS NONE NONE NONEYOU ARE CRIMINALSYOU TAKE ADVANTAGE OF PEOPLE WHEN THEY ARE THE MOST VULNERABLE AND YOU SHOULD BE ASHAMED OF YOURSELF.
Regards,
*** ***

My name is *** with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. I see that this order had been placed for the Blooming Romance Bouquet in the deluxe size which would contain roses and liliesThis is what you told customer service
you had receivedYou also informed us that the sales rep had informed you this would contain more flowers and that is why we issued a partial refund as an apology. We can not offer a further refund as we delivered what is on the invoice

The on line description of the It's Your Day Bouquet @$A fresh mix of red and lavender roses, alstroemeria and delicate waxflowers are beautifully arranged in a lovely glass vase with no indication of the amount of flowers that are to be used eitherThis was delivered over days ago and cannot be fully refunded- See more at: http://www.avasflowers.net/product/its-your-day-bouquet#sthash.30Eanf9r.dpufWe received your inquiry regarding your deliveryWe apologize if there was a problem with the quality or design of the arrangementWe strive to provide only the freshest flowers and would like to offer you a partial refund in the amount of $17.95! If you would like to have that refund issued, you need to Please contact us at your earliest convenienceWe have Customer Service Experts ready to assist youPlease have your order number ready and the credit card used for this purchase too if so that we can assist you in a timely mannerThis is called a "blind refund" since we do not keep the customer information for that purchaseHours 8:30am to 9:00pm EST

My apologizes for the issues mentionedAs shown, a full refund was issued on 9/15/15:09/15/9:52PM by REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***

*** UPS TRACKING#Delivered On: Thursday, 05/28/at 4:P.M*** *** * *** **
*** *** ** ***
***

My apologizes for the issues mentionedAs shown, a full refund has been issued; A refund of $has been applied to order no:, ***
The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process
this refundWe apologize for any inconvenience

To Whom it may concern,According to our records, we do have a delivery confirmation on this order.The florist did advise us that the order was delivered on the 26th at 9:am, and the arrangement was handed directly to the funeral director

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since
reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher Customer Satisfaction SpecialistAvas Flowers