Burke Contractors Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since
reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in full on 11/I've attached the details belowWe release our funds immediately, but it may
take a few days for your bank/card to make those funds available to you again.11/13/5:44PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***

My apologizes for the issues mentionedThe invoice emailed to the customer states:We will do our best to try and deliver by this time however, it is not guaranteedRequest delivery on:Tuesday, 1/19/before 5PM( local time)As shown within the Avas website for all users to view:Welcome to the
Avas Flowers websiteWe are glad you're hereOur website is one of the main ways that we interact with our customers, and as such, there are legal ramifications to your use of the website and our servicesThese Terms of Service (hereinafter, the Agreement) state the terms and conditions that govern your use of this website and our other servicesLegally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas FlowersOur official company name is Flower Tech Center, Inc., but we operate under the name Avas FlowersHereinafter, whenever we use the terms Avas Flowers, We/Us, or Our, please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers.We are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery, which we will cover in more detail below.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.Because we also collect information from you with this website, we also have a Privacy Policy that is expressly incorporated into this AgreementYou can see our Privacy Policy here (Privacy Policy), and it may be updated at any time.You agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderRefunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking fees. Customer was offered a $credit toward the total purchase but it was refusedThan offer is still open as a sign of good faithThank you for your understanding

To Whom It may concern,We do show that the arrangement for Ms*** *** was delivered.In regards to satisfying the customer as per request we only charged the customer $40.00The rest of the money has been refunded back to the card that was used at the time of purchase:The order has been
refunded - Amount: $vs Transaction ***The order has been refunded - Amount: $vs Transaction ***The order has been refunded - Amount: $vs Transaction ***

Complaint: ***
I am rejecting this response because: I received a full refund once my attorney let the company know that we were prepared to file suitTh company's response is an example of the fact that they do not know how to run a businessThe right hand does not know what the left hand is doing. Thanks
Regards,
*** ***

Complaint: ***
I am rejecting this response because: it was more than not being satisfied with the arrangementWe never reached any compromiseSpent well over three hours on the phone with them on Multiple occasions First on March 11th, 13th, and twice on March 14thThey finally said they would refund my money after a call on Monday the 20thIf my money comes through I will be happier but I think someone should look into their business practices
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderIn order to issue a full refund, we would have needed to retrieve the original arrangementSince this order was received and kept, I have issued a $refund to you as an
apology for the change of dates

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderIn order to issue a full refund, we would have needed to retrieve the original arrangement Since you were so disappointed in this, I have had an additional refund of
$processed for you

I am rejecting this response because: Instead of donating to the VNA hospice, per the family's suggestion, I decided to send flowers to her funeral. She loved flowers and this was my last gift to her. And I wanted it to be nice. It's not so much a matter of the money as a matter of principle. That being said, I am willing to compromise. If you agree to send a very nice bouquet of flowers to the *** *** ** *** Valparaiso St, Valparaiso, IN in memory of *** ***, I will accept your monetary refund of $and call it quits

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was received In our
commitment to customers satisfaction, we have made several attempts to reach Ms*** in order to resolve the issue but have not been able to reach herWe will continue to reach out to Ms*** and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

To whom it may concern:Contacting in regards to the order purchased on 1/13/that was delivered for *** *** service on 1/16/Although was presented late, the arrangement came in beautifully(as pictured) and is in no way spare on premium fresh cut flowersThis order was already given a
price change and refund of $

I am rejecting this response because: My bank would not accept my dispute because I missed the bank's reply deadline because I was on vacation when they sent the notice of their non-acceptance.No matter how this is resolved between Avas Flowers, the bank and myself, the "bottom line" is that the arrangement that was sent did not at all look like the arrangement I selected on-line The arrangement had buds (non-blossomed flowers) What good are they for a funeral arrangement when they might blossom when the services are over?I wish I had looked at Revdex.com's record of Avas Flowers before I used them If I had, I never would have used them because of all the complaints that have been filed against Avas Flowers They are theives.
Regards,
John Paresky

Avas resent flowers to my mother after many complaints and pictures to the companyThe flowers that were resent were much better than the first, however I will never purchase anything from this company again

I am rejecting this response because:The company is not being truthful about the arrangementIt did NOT include red roses of any kind and only had pink rosesAs I stated before I paid paid for a premium flower arrangement and received less than standardI want my money refunded in full

My apologizes for the issues mentionedas shown, the refund was issued: A refund of $has been applied to order no:, ***The following email was sent to ***:A refund in the amount of $has been issuedIt may take your bank up to days to process this
refundWe apologize for any inconvenience

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this mannerWe have since
reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterOur customer
service team has reached out to her but we were informed that she did not want further resolution or contact and we have honored thisWe do remain open to resolving this should Ms*** wish to contact us.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers