Burke Contractors Inc.

To whom it may concern,According to our records, the customer has received a full refund:The order has been refunded - Amount: $vs Transaction ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since
reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Ms
*** to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

To Whom It may concern,We do show that the arrangement for Ms*** *** was delivered.In regards to satisfying the customer as per request we only charged the customer $40.00The rest of the money has been refunded back to the card that was used at the time of purchase:The order has been
refunded - Amount: $vs Transaction ***The order has been refunded - Amount: $vs Transaction ***The order has been refunded - Amount: $vs Transaction ***

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderIn order to issue a full refund, we would have needed to retrieve the original arrangementSince this order was received and kept, I have issued a $refund to you as an
apology for the change of dates

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: it was more than not being satisfied with the arrangementWe never reached any compromiseSpent well over three hours on the phone with them on Multiple occasions First on March 11th, 13th, and twice on March 14thThey finally said they would refund my money after a call on Monday the 20thIf my money comes through I will be happier but I think someone should look into their business practices
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I received a full refund once my attorney let the company know that we were prepared to file suitTh company's response is an example of the fact that they do not know how to run a businessThe right hand does not know what the left hand is doing. Thanks
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Avas resent flowers to my mother after many complaints and pictures to the companyThe flowers that were resent were much better than the first, however I will never purchase anything from this company again

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderIn order to issue a full refund, we would have needed to retrieve the original arrangement Since you were so disappointed in this, I have had an additional refund of
$processed for you

To whom it may concern:Contacting in regards to the order purchased on 1/13/that was delivered for *** *** service on 1/16/Although was presented late, the arrangement came in beautifully(as pictured) and is in no way spare on premium fresh cut flowersThis order was already given a
price change and refund of $

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was received In our
commitment to customers satisfaction, we have made several attempts to reach Ms*** in order to resolve the issue but have not been able to reach herWe will continue to reach out to Ms*** and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

I am rejecting this response because: Instead of donating to the VNA hospice, per the family's suggestion, I decided to send flowers to her funeral. She loved flowers and this was my last gift to her. And I wanted it to be nice. It's not so much a matter of the money as a matter of principle. That being said, I am willing to compromise. If you agree to send a very nice bouquet of flowers to the *** *** ** *** Valparaiso St, Valparaiso, IN in memory of *** ***, I will accept your monetary refund of $and call it quits

I am rejecting this response because: My bank would not accept my dispute because I missed the bank's reply deadline because I was on vacation when they sent the notice of their non-acceptance.No matter how this is resolved between Avas Flowers, the bank and myself, the "bottom line" is that the arrangement that was sent did not at all look like the arrangement I selected on-line The arrangement had buds (non-blossomed flowers) What good are they for a funeral arrangement when they might blossom when the services are over?I wish I had looked at Revdex.com's record of Avas Flowers before I used them If I had, I never would have used them because of all the complaints that have been filed against Avas Flowers They are theives.
Regards,
John Paresky

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this mannerWe have since
reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

I am rejecting this response because:The company is not being truthful about the arrangementIt did NOT include red roses of any kind and only had pink rosesAs I stated before I paid paid for a premium flower arrangement and received less than standardI want my money refunded in full

My apologizes for the issues mentionedas shown, the refund was issued: A refund of $has been applied to order no:, ***The following email was sent to ***:A refund in the amount of $has been issuedIt may take your bank up to days to process this
refundWe apologize for any inconvenience

My apologizes for issues mentionedWe will offer a re-delivery, at no additional charge when the customer approves, which is based on the Avas policy for an attempted delivery:We will offer a re-delivery, to the address provided, if requested and provided by the customer since the order will not be
refunded