Burke Contractors Inc.

Complaint: ***
I am rejecting this response because: Until I see the refund, I have no proof it was actually made as they claim
Also, since Revdex.com gives this business an F and actually cites promised refunds that never come through, I cannot accept this as resolved It also does not rectify the fact that they lie about being able to deliver flowers to loved ones on holidays and then don't The customer service rep who called me back said that a week later (as their email stated to me) was unacceptable, but they usually deliver the DAY AFTER the holiday I'm flabbergasted that the company believes the day after a holiday is acceptable Again, in Revdex.com's own F rating on Ava's Flowers, you mention that they often promise to rectify a delivery and never do; that their flowers often arrive dead, wilted or completely different from what was ordered and most often late Revdex.com needs to do more They should do a free delivery for me They should try to make it right My sick mother got no flowers on Mother's Day When I found them on the internet, they claimed to be "Leesburg, Florida's top florist." They are lying about being a local flower shop At least with *** ***, you know you're getting a national go-between How can Ava's be allowed to continue advertising? How can they be allowed to promise day-before holiday delivery only to find out their policy is the day after, or in undisputed cases, the week after a holiday? Revdex.com needs to shut this business down Do you ever get involved with your state attorney general? Are you aware of the change.org petition that has hundreds of angry customers wanting to have this company investigated?
Regards,
*** ***

My apologizes for the issues mentionedThis order was placed on line and the specific policies regarding the " substitutions of flowers" due to being unavailable is shown below:Substitution PolicyThe flowers and Products shown online are representative of color scheme, look and feel, overall style,
and value rather than a literal interpretation of the deliverySpecific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal valueOne of the customer service representatives offered a partial refund of $and that offer was rejectedThe arrangement was $and we again are offering the $to resolve the customers issues since our florist does not have sunflowers availableService Fee:Our Standard Service Fee for florist hand delivered flowers is $In the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order

My apologizes for the issues mentionedThe photo needs to be emailed to:*** and reference order#***Once that is received, we will contact the florist for a resolution and thank you for your understanding, ***

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.I accept their response, however, had I not gone to the extent I did to get this resolved I firmly believe they would have ignored my complaint tI appreciate the help the Revdex.com has offered and believe you're the only reason this came to a satisfactory closeThank you! *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is in response to the complaint submitted by Ms***,We have reviewed Ms*** rejection of our agreed resolutionUpon review, we see that we did offer a full refund at the time of deliveryAs this would have given the local designer the right to retrieve the order, this was declined by Ms***We have reviewed this call and see that she requested a specific resolution from our customer service at that timeWhen we reached out to her in response to this complaint, that resolution was again offered and we were left with the impression that this was accepted.The following is from out Customer Service Policies as listed on our site:SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.To receive a refund, non-perishable products may be returned unused and in its original state within days of delivery for a full refund of the cost of the item, less any service feesHand-delivered floral product or perishable goods may be returned in its original state within hours of delivery and may be subject to a 50% restocking fee of the cost of the product Though our policy usually does require the order to be returned as described above, we waived this in order to make this right and provided resolution without a pickup of this arrangementWe understand that Ms*** is now not satisfied with this, but we feel we have made a good faith effort to resolve this.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have since
reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is in response to the complaint submitted by Ms***,We have received this rejection and had this case reviewed.Ms*** states in her complaint that we are not the local floristThis is made clear on our website where it states the following:"DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.We are proud affiliates of FTD, 800Flowers, and TelefloraWe will often use another affiliated member of FTD, 800Flowers, and Teleflora to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers."As Ms*** placed this order online, there could be no possibility of confusion from a sales agent.We did reach out to Ms*** to resolve this issue by phone and my emailMs*** did not call us but did write back to us with her refusal to reach a resolution and we can provide this email if needed

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have reviewed
this order and see that we have now refunded this in full.02/23/1:06PM CHARGE CREDITCARD $66.9302/24/2:00AM REFUND CREDITCARD $-50.9802/27/10:16AM REFUND CREDITCARD $-15.95Balance: $0.00SincerelyChristopher UCustomer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have since reached
out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Complaint: ***
I am rejecting this response because:
In addition to my initial complaint after receiving an email on the morning of February 14, I received an email from your company that the roses had been delivered I contacted my girlfriend and she had not received the roses Therefore the whole element of surprise had been ruined Your company falsely sent me a delivery confirmation of the flowers being delivered on the 14th The next day on the 15th of February the flowers were delivered to her work She was not at work until the 16th which once again ruined the whole Valentine's Day Holiday flower delivery On your website you advertise delivering flowers on Valentine's Day That is the whole reason I used your company Once I called and spoke with a customer service rep from your company she advised me the company you guys contracted out to deliver the flowers was closed on Valentine's Day Then to add to my complaint I paid for the second best package that was supposed to have rose delivered and only roses were delivered I also paid for a pink vase because it's her favorite color and my girl friend received a red vase Either give me my money back or I'm contacting a law firm You are a horrible business that doesn't keep up with your end of the deal and I will see to it that this is made public on the Revdex.com website for everyone to see and pursue further action I have the receipt saying roses and pink vase That is not the product my girlfriend received well after Valentine's Day!!!!
Regards,
*** ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterI understand that we
were not able to make this express delivery as per Ms*** request and I see that we had that refunded at that time. I also understand that there was a question regarding our service feeI do see that this order was placed on the web with the terms and conditions marked as readThe final total is also shown before final payment confirmation is entered by the customerDespite this, I do see that our customer service issued a 10% refund as an apology for any confusion.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction Specialist

My name is Chris with Avas Flowers customer service management and I’m very sorry that this was delivered so late Since this was delivered and accepted, we can not issue a refund in this caseAs an apology, I have credited you with $store credit that never expires and may be used anywhere in the country

apologize for the inconvenience, but most orders placed during V-Day are placed under our FLEX DELIVERY policyThis policy states that we may deliver the arrangement before or days after the requested delivery dateThis is mentioned in the invoice that is sent to your email address
provided and on our website if you had not provided an email.For example, your invoice MAY show:This order has been placed on FLEX DELIVERY!Delivery On: 02/14/or 02/15/2017!Preferred Delivery Date:Fri, 02/14/before 4PM (local time)We will do our best to try and deliver by this time however it is not guaranteed

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI do see that you have spoken with customer service since this came in and were refunded in fullI've attached the details belowWe release our funds immediately, but it
may take a few days for your bank/card to make those funds available to you again.2/The order has been refunded - Amount: $vs Transaction ***

Avasflowers.net is the website and is shown under;Support heading, Avas Flowers Terms of Service.The transaction has not been "adjusted" or "manipulated" as the customer mentionedWe have many customer service representatives who respond to the many emails that are received and are in different locations tooOur main location is in Mahwah, New Jersey as shown within the websiteIt also states that we use "affiliated florists" to fill ordersAs originally stated by a member of management to the customer; You placed Via our website on the 22nd, I see here that two duplicate arrangements were ordered, with one card and one service feeYou were not charged two services fees as stated, you were charged one service and handling fee that you agreed to when you placed your order via our website of $I have send you a copy of your itemized invoice that was sent to you when you placed your order, that also has a copy of our terms of service

Please accept my sincere condolences for your loss and my apologizes for the issues mentionedThe florist confirmed that delivery was made on Saturday,4/30/@11:00am and signed for by ***The delivery was for a Peace Lily Plant as orderedThank you for your understanding

This is in response to the complaint submitted by *** ***We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, *** *** was not satisfied with our service in this matterWe have since reached out
to *** *** and were able to resolve this to her satisfaction. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving *** *** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

To whom it may concern,We do not send checks for refundsWe have forward this to our financial department in hopes they can work on this order and contact *** *** financial provider directly to provide the refundWe cannot issue a refund back to her old card directly as *** *** indicated she cancelled this card