Burke Contractors Inc.

Let me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again. 06/24/5:11PM REFUNDED ORDER The order has
been refunded - Amount: $vs Transaction ***

Complaint: ***
I am rejecting this response because:
The order I placed which was paid in full was not delivered according to the description provided to me.I would now like a full refund
Regards,
*** ***

This is response to the complaint submitted by Ms***,We understand there was a delay but as we stated, we do strive to improve our customer's experience and have confirmed that the refund was since issued.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Your invoice stated: REQUEST DELIVERY ON; Sat.,01/30/BEFORE 4pm LOCAL TIMEWe will do our best to try and deliver by this time, however, it is not guaranteedSince no shop was available to make the delivery as requested, the delivery date had to be changedThe customers order consisted of: Our soothing Pastel Grace and Wonder Bouquet @$conveys affection and warmthFresh lilies, roses and carnations are neatly arranged around accents of baby's breathArtistically displayed in a clear vase with a raffia bow, it is sure to create a spectacular display of unmatched grace and beautyItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe florist filled it to the value as shownON LINE ORDER PROCESSING: In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderWe are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for deliveryThe florist confirms delivery on 02-02-at 12:PMThe customer approved to substitute the arrangement with a "Colorful Birthday Bouquet of Premium Flowers"

A refund of $has been applied to transaction id ***The following email was sent to ***A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refund.We apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

My name is Chris with Avas Flowers customer service management and I’m very sorry that this was delivered so late Since this was delivered and accepted, we can not issue a refund in this caseAs an apology, I have credited you with $store credit that never expires and may be used anywhere in the country

Avasflowers.net is the website and is shown under;Support heading, Avas Flowers Terms of Service.The transaction has not been "adjusted" or "manipulated" as the customer mentionedWe have many customer service representatives who respond to the many emails that are received and are in different locations tooOur main location is in Mahwah, New Jersey as shown within the websiteIt also states that we use "affiliated florists" to fill ordersAs originally stated by a member of management to the customer; You placed Via our website on the 22nd, I see here that two duplicate arrangements were ordered, with one card and one service feeYou were not charged two services fees as stated, you were charged one service and handling fee that you agreed to when you placed your order via our website of $I have send you a copy of your itemized invoice that was sent to you when you placed your order, that also has a copy of our terms of service

Complaint: ***
I am rejecting this response because:
In addition to my initial complaint after receiving an email on the morning of February 14, I received an email from your company that the roses had been delivered I contacted my girlfriend and she had not received the roses Therefore the whole element of surprise had been ruined Your company falsely sent me a delivery confirmation of the flowers being delivered on the 14th The next day on the 15th of February the flowers were delivered to her work She was not at work until the 16th which once again ruined the whole Valentine's Day Holiday flower delivery On your website you advertise delivering flowers on Valentine's Day That is the whole reason I used your company Once I called and spoke with a customer service rep from your company she advised me the company you guys contracted out to deliver the flowers was closed on Valentine's Day Then to add to my complaint I paid for the second best package that was supposed to have rose delivered and only roses were delivered I also paid for a pink vase because it's her favorite color and my girl friend received a red vase Either give me my money back or I'm contacting a law firm You are a horrible business that doesn't keep up with your end of the deal and I will see to it that this is made public on the Revdex.com website for everyone to see and pursue further action I have the receipt saying roses and pink vase That is not the product my girlfriend received well after Valentine's Day!!!!
Regards,
*** ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have reviewed
this order and see that we have now refunded this in full.02/23/1:06PM CHARGE CREDITCARD $66.9302/24/2:00AM REFUND CREDITCARD $-50.9802/27/10:16AM REFUND CREDITCARD $-15.95Balance: $0.00SincerelyChristopher UCustomer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterI understand that we
were not able to make this express delivery as per Ms*** request and I see that we had that refunded at that time. I also understand that there was a question regarding our service feeI do see that this order was placed on the web with the terms and conditions marked as readThe final total is also shown before final payment confirmation is entered by the customerDespite this, I do see that our customer service issued a 10% refund as an apology for any confusion.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction Specialist

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have since reached
out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

apologize for the inconvenience, but most orders placed during V-Day are placed under our FLEX DELIVERY policyThis policy states that we may deliver the arrangement before or days after the requested delivery dateThis is mentioned in the invoice that is sent to your email address
provided and on our website if you had not provided an email.For example, your invoice MAY show:This order has been placed on FLEX DELIVERY!Delivery On: 02/14/or 02/15/2017!Preferred Delivery Date:Fri, 02/14/before 4PM (local time)We will do our best to try and deliver by this time however it is not guaranteed

To whom it may concern,We do not send checks for refundsWe have forward this to our financial department in hopes they can work on this order and contact *** *** financial provider directly to provide the refundWe cannot issue a refund back to her old card directly as *** *** indicated she cancelled this card

Complaint: ***
I am rejecting this response because:I have NEVER told Ava's flowers that I was dropping this case!! I simply responded to their e-mail, stating that I work hour days, which I do, and am unable to speak with anyone on the phone during their business hoursThe one time that I was able to speak to someone on the phone, that person, was completely and utterly uncooperativeSaid they'd credit me $on my $70-some orderUnacceptableI haggled with him, but he would not budgeI do NOT want to drop this case! If Ava's Flower's is unable to accommodate my schedule and speak with me during the times I am available, or via e-mail, then I do not believe they want to resolve this caseThey state that it is "Not their fault" that UPS did not deliver during the stated time frame, then they should not do business with them or else do not promise their customers that it will be done! In their response, they stated ...once again...that their deliveries should be delivered by 7:p.mI MUST RE-STATE that the delivery was NOT made until 8:p.mBy this time, my recipient had left her residence for work travel for a weekWhen she returned, there the flowers and candy sat on her porch, wilted and melted!
Regards,
*** ***

This is in response to the complaint submitted by *** ***We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, *** *** was not satisfied with our service in this matterWe have since reached out
to *** *** and were able to resolve this to her satisfaction. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving *** *** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

THE FLORIST CONFIRMED DELIVERY AS STATED BELOW: The florist confirmed delivery as stated below:This order was delivered on 5/1/to the front desk receptionistShe said Lisa was not working that day but she went and called her right away to let her know the flowers were thereThe florist was
training a driver so two of us were there at 2:pmI believe the receptionist name was Katie.The delivery details were as shown:Please leave at front desk for *** ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have since
reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I apologize for this issue with thisThis order has been refunded in full to the card that was used for the purchaseIf this card has been cancelled by the customer, the card company will be able to transfer this to a new card. 05/12/7:24PM by *** (*** ***) REFUNDED ORDER The order has been refunded - Amount: $vs Transaction ***