Burke Contractors Inc.

My apologizes for the issues mentionedAs requested, (Desired Settlement: I would like a full or partial refund)I have issued a partial refund as shown below; A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in
the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

ORDER#***, my apologizes for the issues mentionedAs per the Avas policy shown below and within the website: DissatisfactionSince most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days. If you do not want
a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund. Customer needs to advise if it can be picked up and re deliveredThank you for your understanding, Robert

My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent orderWe have reached out to the local designer and they advised The Funeral Director does remember this easel.We had major problems with this arr because it was extremely
heavy and we had to replace the easel twice in the shop because the orig easel shipment was defective and kept coming apartWe had to use two easels wired together to support the weight of the arrWhen I told the FD that the easel was a double easel and very heavy, he remembered it wellHe also remembered that it did go to the *** serviceHe also went to the cemetary this afternoon where he found the double easel with the heart, the pink bow and the dead flowers and sent me a pic on my cell phoneHope this settles the matter

This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with the arrangement that was receivedWe have since
reached out to Mr*** and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

To Whom it may concern,When Mr*** contact us, it was much after out hour cancellation policy:Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you
may return the arrangement for a refund, request an exchange of products, or receive store credit.To receive a refund, non-perishable products may be returned unused and in its original state within days of delivery for a full refund of the cost of the item, less any service feesHand-delivered floral product or perishable goods may be returned in its original state within hours of delivery and may be subject to a 50% restocking fee of the cost of the product To receive an exchange of goods, notify us within hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to youWe will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a redelivery. If you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.Refunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking fees

My apologizes for the issues mentioned ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them
or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderAs indicated within the Avas website:Service FeeOur Standard Service Fee for florist hand delivered flowers is $13.95. All *** delivered items have a service fee of $When the customer placed the order, the invoice was emailed and if the customer has any issues upon viewing it, they are to contact our customer service department at that timeas a courtesy, the $has been refunded as shown:A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisOur records indicate that you have disputed this chargeDue to company policy we are not allowed to offer resolutions once that has been done and will work with your bank once they
contact usIf this has not been disputed, please call our customer service at ###-###-#### so we may resolve this for you.I also understand there is a question about our location and how we deliver This is from our website DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.Our direct delivery zones are: 10901, 10952, 10901, 07446, 07446, 10982, 10931, 10901, 07458, 07401, 10952, 10974, 07456, 07463, 07481, 07456, 10952, 10977, 07417, 07456, 07677, 07456, 07423, 07656, 10977, 10965, 10954, 07432, 07645, 10977, 07465, 10970, 10987, 07450, 10954, 07676, 07642, 07436, 07465, 07452, 07675, 10970, 07675, 07677, 10994, 07420, 10956, 07470, 07675, 07508, 07538, 07442, 07675, 07506We are proud affiliates of FTD, 800Flowers, and TelefloraWe will often use another affiliated member of FTD, 800Flowers, and Teleflora to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers

My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisI see that you spoke with customer service on 10/and were given a full store creditPlease let me know if this is now what you had wanted and I will remove the store credit and
issue the refund instead

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

My apologizes for the issues mentionedAs shown, within the product description in the Avas website: Soft and soothing, the delicate pastel petals of the roses, carnations, and alstroemeria in this bouquet inspire a peaceful calmOur Pastel Dreams Bouquet is suitable for happy birthday
wishes, an anniversary celebration or to welcome in the arrival of Spring.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel with no indication of the amount of flowers since the florist has filled it to value @$49.99.As a courtesy to the customer, a partial refund was issued as shown:A refund of $has been applied to order no:, ***The following email was sent to "***:A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

I do understand but the Avas policy is specific and the customer accepted the policies when he placed the orderA refund is not offered since the return policy was not followed.Based on the customer refusal to return the arrangement and our return policy, no refund will be offered as requestedON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order

My name is *** with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderThis was refunded in full on 5/2705/27/11:01AM CHARGE CREDITCARD SYSTEM $N/A 05/27/1:18PM REFUND CREDITCARD cjavalera $-N/A Balance: $

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with the arrangement that was receivedMr
*** has been in touch with our customer service team and we believe this issue is now resolved.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentionedThe invoice emailed to the customer states:We will do our best to try and deliver by this time however, it is not guaranteedRequest delivery on:Tuesday, 1/19/before 5PM( local time)As shown within the Avas website for all users to view:Welcome to the
Avas Flowers websiteWe are glad you're hereOur website is one of the main ways that we interact with our customers, and as such, there are legal ramifications to your use of the website and our servicesThese Terms of Service (hereinafter, the Agreement) state the terms and conditions that govern your use of this website and our other servicesLegally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas FlowersOur official company name is Flower Tech Center, Inc., but we operate under the name Avas FlowersHereinafter, whenever we use the terms Avas Flowers, We/Us, or Our, please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers.We are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery, which we will cover in more detail below.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.Because we also collect information from you with this website, we also have a Privacy Policy that is expressly incorporated into this AgreementYou can see our Privacy Policy here (Privacy Policy), and it may be updated at any time.You agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderRefunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking fees. Customer was offered a $credit toward the total purchase but it was refusedThan offer is still open as a sign of good faithThank you for your understanding

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in full on 11/I've attached the details belowWe release our funds immediately, but it may
take a few days for your bank/card to make those funds available to you again.11/13/5:44PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***

A refund of $has been applied to transaction id ***The following email was sent to "***":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refund.We apologize for any
inconvenience

This is
in reference to complaint filed by Ms***,We understand that Ms*** has additional concerns about our location and methods of delivery. In order to minimize any confusion we have clarified this on our website in multiple locations.From our Frequently Asked Questions: Where are you located?We are located at *** *** *** *** *** From our Customer Service Policies:DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.Our direct delivery zones are: 10901, 10952, 10901, 07446, 07446, 10982, 10931, 10901, 07458, 07401, 10952, 10974, 07456, 07463, 07481, 07456, 10952, 10977, 07417, 07456, 07677, 07456, 07423, 07656, 10977, 10965, 10954, 07432, 07645, 10977, 07465, 10970, 10987, 07450, 10954, 07676, 07642, 07436, 07465, 07452, 07675, 10970, 07675, 07677, 10994, 07420, 10956, 07470, 07675, 07508, 07538, 07442, 07675, 07506We are proud affiliates of FTD, 800Flowers, and TelefloraWe will often use another affiliated member of FTD, 800Flowers, and Teleflora to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers.We hope this answers these concerns and we look forward to serving Ms*** in the future

To whom it may concern,Thank you for taking the time to reach out to us regarding the order sent to *** *** by her husband, ***The order has been refunded in full and cancelled based on the final conversation Mr or Mrs *** had with an agent regarding the order on 2/when the shop failed
to deliver on 2/We apologize for any inconvenience, but there isn't anything we can do to further assist the *** as their order has been refunded in full.The order has been refunded - Amount $vs Transaction ***