Burke Contractors Inc.

My name is *** with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. I see that this order had been placed for the Blooming Romance Bouquet in the deluxe size which would contain roses and liliesThis is what you told customer service
you had receivedYou also informed us that the sales rep had informed you this would contain more flowers and that is why we issued a partial refund as an apology. We can not offer a further refund as we delivered what is on the invoice

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent orderWe have reached out to the local designer and they advised The Funeral Director does remember this easel.We had major problems with this arr because it was extremely
heavy and we had to replace the easel twice in the shop because the orig easel shipment was defective and kept coming apartWe had to use two easels wired together to support the weight of the arrWhen I told the FD that the easel was a double easel and very heavy, he remembered it wellHe also remembered that it did go to the *** serviceHe also went to the cemetary this afternoon where he found the double easel with the heart, the pink bow and the dead flowers and sent me a pic on my cell phoneHope this settles the matter

My name is *** with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderThis was refunded in full on 5/2705/27/11:01AM CHARGE CREDITCARD SYSTEM $N/A 05/27/1:18PM REFUND CREDITCARD cjavalera $-N/A Balance: $

To Whom it may concern,When Mr*** contact us, it was much after out hour cancellation policy:Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you
may return the arrangement for a refund, request an exchange of products, or receive store credit.To receive a refund, non-perishable products may be returned unused and in its original state within days of delivery for a full refund of the cost of the item, less any service feesHand-delivered floral product or perishable goods may be returned in its original state within hours of delivery and may be subject to a 50% restocking fee of the cost of the product To receive an exchange of goods, notify us within hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to youWe will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a redelivery. If you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.Refunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking fees

My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisI see that you spoke with customer service on 10/and were given a full store creditPlease let me know if this is now what you had wanted and I will remove the store credit and
issue the refund instead

My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisOur records indicate that you have disputed this chargeDue to company policy we are not allowed to offer resolutions once that has been done and will work with your bank once they
contact usIf this has not been disputed, please call our customer service at ###-###-#### so we may resolve this for you.I also understand there is a question about our location and how we deliver This is from our website DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.Our direct delivery zones are: 10901, 10952, 10901, 07446, 07446, 10982, 10931, 10901, 07458, 07401, 10952, 10974, 07456, 07463, 07481, 07456, 10952, 10977, 07417, 07456, 07677, 07456, 07423, 07656, 10977, 10965, 10954, 07432, 07645, 10977, 07465, 10970, 10987, 07450, 10954, 07676, 07642, 07436, 07465, 07452, 07675, 10970, 07675, 07677, 10994, 07420, 10956, 07470, 07675, 07508, 07538, 07442, 07675, 07506We are proud affiliates of FTD, 800Flowers, and TelefloraWe will often use another affiliated member of FTD, 800Flowers, and Teleflora to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers

I do understand but the Avas policy is specific and the customer accepted the policies when he placed the orderA refund is not offered since the return policy was not followed.Based on the customer refusal to return the arrangement and our return policy, no refund will be offered as requestedON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order

My apologizes for the issues mentionedAs shown, within the product description in the Avas website: Soft and soothing, the delicate pastel petals of the roses, carnations, and alstroemeria in this bouquet inspire a peaceful calmOur Pastel Dreams Bouquet is suitable for happy birthday
wishes, an anniversary celebration or to welcome in the arrival of Spring.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel with no indication of the amount of flowers since the florist has filled it to value @$49.99.As a courtesy to the customer, a partial refund was issued as shown:A refund of $has been applied to order no:, ***The following email was sent to "***:A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

My apologizes for the issues mentioned ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them
or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderAs indicated within the Avas website:Service FeeOur Standard Service Fee for florist hand delivered flowers is $13.95. All *** delivered items have a service fee of $When the customer placed the order, the invoice was emailed and if the customer has any issues upon viewing it, they are to contact our customer service department at that timeas a courtesy, the $has been refunded as shown:A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with the arrangement that was receivedWe have since
reached out to Mr*** and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

A refund of $has been applied to transaction id ***The following email was sent to "***":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refund.We apologize for any
inconvenience

This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with the arrangement that was receivedMr
*** has been in touch with our customer service team and we believe this issue is now resolved.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Ms
*** to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

To whom it may concern,According to our records, the customer has received a full refund:The order has been refunded - Amount: $vs Transaction ***

To whom it may concern,Thank you for taking the time to reach out to us regarding the order sent to *** *** by her husband, ***The order has been refunded in full and cancelled based on the final conversation Mr or Mrs *** had with an agent regarding the order on 2/when the shop failed
to deliver on 2/We apologize for any inconvenience, but there isn't anything we can do to further assist the *** as their order has been refunded in full.The order has been refunded - Amount $vs Transaction ***

This is
in reference to complaint filed by Ms***,We understand that Ms*** has additional concerns about our location and methods of delivery. In order to minimize any confusion we have clarified this on our website in multiple locations.From our Frequently Asked Questions: Where are you located?We are located at *** *** *** *** *** From our Customer Service Policies:DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.Our direct delivery zones are: 10901, 10952, 10901, 07446, 07446, 10982, 10931, 10901, 07458, 07401, 10952, 10974, 07456, 07463, 07481, 07456, 10952, 10977, 07417, 07456, 07677, 07456, 07423, 07656, 10977, 10965, 10954, 07432, 07645, 10977, 07465, 10970, 10987, 07450, 10954, 07676, 07642, 07436, 07465, 07452, 07675, 10970, 07675, 07677, 10994, 07420, 10956, 07470, 07675, 07508, 07538, 07442, 07675, 07506We are proud affiliates of FTD, 800Flowers, and TelefloraWe will often use another affiliated member of FTD, 800Flowers, and Teleflora to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers.We hope this answers these concerns and we look forward to serving Ms*** in the future

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***