Burke Contractors Inc.

*** *** my apologizes for the issues mentionedThe florist confirmed delivery as shown: DELIVERY CONFIRMATION DATE DELIVERED: 05/12/2015As shown within the Avas website, for all users to view, before they place their order: Holiday Floral DeliveryWe cannot guarantee delivery on a
specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations or refunds will be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holiday.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company

Complaint: ***
I am rejecting this response because:
I require a full refund
Regards,
*** ***

Complaint: ***
I am rejecting this response because:despite a second promise by this business to provide the requested refund, my credit card has still not been credited, even after another business days having elapsed.
Regards,
*** ***

As shown within the Avas website for all users ti view:You agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for
publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us. This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.AS SHOWN WITHIN THE AVAS WEBSITE:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayPlease be advised that due to the high Valentine's Day volume, all orders placed today are now under Holiday Flex DeliveryWe will exhaust every effort to deliver your order at the date requestedHowever, your delivery may be rescheduled for delivery on the 13th, 14th, of 15th of FebruarySince the customer has decided to dispute the sale with the bank, wec will no longer respond to this complaint and deal with the bank when contacted

The customer was offered a pick up and re delivery but refused that optionA refund in the amount of $was offered/issued and accepted by the customer as shown:refunded - Amount: $vs Transaction *** on 7/16/16SATISFACTION COMMITMENT AND RETURN POLICY:In the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.If you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future useThere are no other offers available to resolve the customers complaint based on the Avas policy.We have resolved the customers complaint with reference to the arrangement and therefore have closed the file as "resolved". A ful refund is not an option based upon the florist not being given the option of picking up the unsatisfactory arrangement as stated within the Avas policyThe customer has also mentioned that she will pursue other means of resolving her issues

This is in response to the complaint submitted by *** ***We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, *** *** was not satisfied with our service in this matterWe have reviewed this
order and have now had *** *** refunded in full.02/12/3:05PM CHARGE CREDITCARD $02/22/12:15PM REFUND CREDITCARD $-Balance: $0.00SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

My apologizes for issues mentionedWe will offer a re-delivery, at no additional charge when the customer approves, which is based on the Avas policy for an attempted delivery:We will offer a re-delivery, to the address provided, if requested and provided by the customer since the order will not be
refunded

My name is *** with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderSince this order was accepted, we can not issue a full refundWe can offer a refund of $as an apologyPlease let me know if this is acceptable and I will have that
processed

Complaint: ***
I am rejecting this response because: I did read that it may not be delivered on the next day but upon checking the status on their website, it was out for delivery I called customer service that night and they informed me the driver was still on his route so I waited the rest of the night and never received it The next morning I received a text stating that it had been delivered the prior night before Since I never actually received it I called customer service again and they called the florist who told them they delivered it So that's when we rescheduled it since they wouldn't refund me the money I asked specifically for it to be delivered in the morning to which the customer service lady said she would let the florist know I waited at home until 3pm and no one arrived, so believing no one was going to show again I went to a local florist and had an arrangement made When I got home the Avas florist had finally arrived with a pathetic looking arrangement that was NOT upgraded and when I told her it was suppose to be, she offered to take flowers out of other people's arrangements! Not wanting to ruin someone else's flowers I declined So I SIGNED for the flowers, which I find disturbing since they claimed to have delivered on the 14th and obviously didn't have a signature since they weren't I'm just appalled that I was lied to, spent dollars on some crappy looking arrangement that arrived a week too late and that an employee of theirs would actually suggest removing flowers from someone else's arrangements The flowers I got from the local place only cost dollars and were a thousand times more beautiful.
Regards,
*** ***

I just spoke to florist and they confirmed the the delivery was day late due to problems at the shopIt was delivered 6/24@6PM and for that I do apologize and the incorrect information toorefunded - Amount: $vs Transaction ***

My apologizes for the issues mentionedAs per the Avas policy shown within the Avas website:If a delivery attempt is made to an incorrect address provided by the customer or the arrangement is refused by the recipient, the order will not be refunded. We will offer a re-delivery to a valid
recipient or address if requested and provided by the customerCustomer has mentioned the the sale will be disputed with the bank and for that reason, we will no longer respond to the complaint and deal with the bank, when contactedthank you for your understanding, Robert

Complaint: ***
I am rejecting this response because:This is the response I got from Ava’s Flower’s today…They are still not delivering what I asked for when I asked for itThey offered aTuesday deliveryThey asked me when would be goodI’m not understanding why again they are not delivering what THEY said they could and would do? Would you please help me get the goods and services I paid for? From: Avas Flowers Customer Support Subject: Avas Flowers Customer Support Request #T10343020Date: June 30, at 4:02:PM EDTTo: *** ***, this is to let you know that the dark red roses are not available and standard red roses can be delivered to your recipient for tomorrowPlease respond to this as soon as you receive this email, thank you. Sincerely,Avas Flowers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe response does not state $refund issued, however I did receive an email saying it was in process from Avas flowers.
Regards,
*** ***

We have now had the customer refunded in full03/24/11:36AMREFUNDCREDITCARD $-46.01 03/15/5:48PMREFUNDCREDITCARD $-68.98 03/22/12:47PMREFUNDCREDITCARD $-

my apologizes for the issues mentionedThe on line Product Description:Gerbera daisies are bright and cheerful flowers that convey warmth and good wishesA pastel container is delicately arranged with orange, yellow and white GerberasGreen poms and white asters incorporated throughout
create a lovely and unique floral piece with no indication of the amount fo flowers that are to be used either- See more at: http://www.avasflowers.net/product/days-of-summer-daisies#sthash.pcDSicpL.dpuf**...⇄ pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueSubstitution of some keepsake items may be necessary due to increased demand, especially during major holidays as availability is often quite limitedIn a single type flower arrangement, such as an all tulip or all rose arrangement we will make every attempt to do the flower type, but we may have to substitute with another color flowerOne of the customer service representatives sent a request to the florist to pick up the arrangement on 5/9/15, without the customer providing a photo of what was delivered as a sign of good faith and replace it when possible

My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisI see customer service has since issued a refund in the amount of $160. 09/13/12:30PM by REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI confirm that the purchase was refunded
Regards,
*** ***

My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisOur records indicate that you have disputed this chargeDue to company policy we are not allowed to offer resolutions once that has been done and will work with your bank once they contact usIf this has not been disputed, please call our customer service at *** so we may resolve this for you

ORDER#***, please accept my sincere condolences for your lossMy apologizes for the fact the the funeral arrangement was not delivered eitherIt was due to a computer error in the receipt of the order to the floristAs shown, the order was cancelled and a refund was issued:A refund of
$has been applied to transaction id ***The following email was sent to "***":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refundWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***