Burke Contractors Inc.

We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have since reached out to Ms*** and were able to resolve this to
her satisfaction. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Delivered On: Thursday, 05/14/at 12:P.MOn 5/28/15, refunded - Amount: $vs Transaction *** as a sign of good faith to the customer who was good with that too

Our substitution policy explains that we will try to make the arrangement as similar as possible, but reserve the right no make substitutions in order to maintain freshness of the arrangement and to ensure it is delivered in a timely mannerDespite this fact, we proceeded with a $refund back
onto Mr.*** credit card. The order has been refunded - Amount: $vs Transaction ***

On 5/the customer was refunded in full 05/18/9:48AM by drios (Dilan Ignacio Rios Gayton) REFUNDED ORDER The order has been refunded - Amount: $vs Transaction ***

Complaint: ***
I am rejecting this response because: the order number goes to my mother *** ***She was driving while I
placed the order for herThey have the order number & complaint with both our names because I called them & told them thisI am in the notes for the complaint I filled with them & my name is also on the card that was delivered with the late, incorrect & left out in the sun flowers.
Regards,
*** ***

To whom it may concern,Thank you for taking the time to reach us regarding *** *** orderAfter carefully reviewing the order history, it appears we were simply waiting for the florist to respond regarding Mr *** refundAs they have just responded, we have issued a full refund back to Mr
*** credit card in the amount of $Thank you and have a great day.This order has been refunded - Amount $vs Transaction ***

To whom it may concern,Thank you for taking the time to reach out to us regarding the order placed by *** ***The refund was verbally agreed upon, but it appears something happened when we tried to process the refundWe were unaware that *** *** refund did not process, and
the financial department has issued a refund back to her credit card ending in Thank you and have a great day

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few
days for your bank/card to make those funds available to you again. 10/27/4:26PM by *** (*** ***)REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few
days for your bank/card to make those funds available to you again.10/10/1:36PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***

My apologizes for the issues mentionedAs shown, a refund was issued; The order has been refunded - Amount: $vs Transaction ***

Our response is still as stated since the customers complaint was that he was not discounted the 15% couponAs shown, it was discounted and the customer elected to proceed with the placement of his orderThere are no additional comments associated with our response since we did respond to all of the customers complaintsWe have now closed this file and appreciate if you would do the sameThank you for your understanding, Robert ON LINE ORDER PROCESSING:Prior to any charges being placed on an Avas order, the customer is able to fully view the order summary, which includes ALL applicable chargesAt that point, the customer is able to either:1) Select, place order & accept our terms of service or2) decide to not proceed with the order In this case, the customer saw, acknowledged, & chose to proceed with the order in question.As shown within the customers invoice, which is emailed to him, when the order has been placed;Fruitful Blessings basket deluxe/medium @$64.99Fullsize greeting card/congratulations @$3.99Subtotal @$68.98Delivery @$9.99Free Delivery -@$9.99Gift Certificate(R***) [email protected] Fee @$13.95TOTAL @$72.58The coupon mentioned was deducted as shownAs shown on the invoice, emailed to the customer at the time of the "on line order" being placed:Request delivery on:Monday, 03/28/2016, before 7PM(local time)We will do our best to try and deliver by this time, however, it is not guaranteed.TO:*** *** *** *** *** *** *** *** ** ***This itemized invoice was just emailed to the customer for his reviewFYI, the original complaint was totally different from the one that was just issuedWe did respond to that complaint on 04/04/as shown below;Your on line order was for the following:Fruitful Blessings Basket @$which was described on line:Our Fruitful Blessings Basket is a delicious gift for any lucky recipient to receiveFresh fruits and gourmet treats are artfully arranged in a lovely wicker basket, with no indication of what type of fruits or what gormet treats are to be usedAssortment may vary depending on availability.*Fruit Baskets may require hour notice for delivery in some areas.*Bow and flowers depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.The florist used this recipe to fill the basket to value:fruit and gourmet handled basket, a Bow and a Fullsize Greeting Card - CongratulationsThis was delivered on 3/28/@1:and since you did not indicate a signature, *** *** was indicated to the recipient, as the sender, with your permission.Upon looking at your order history, we were able to find outthat you placed the order on our website and utilized theself service toolsWhenever a customer orders online, wegive them the option to add personalized messages as well asinclude their signature, which you did not do.As indicated in the on line description, "the photo is a depiction of an arrangement that will be made as similar as possible with the same look and feel"It also states that the assortment may vary depending on availabilityWithin the substitution policy:In the case of fruit or gourmet gift baskets, please keep in mind that many fruits and other products are seasonal in nature and we will only utilize the freshest available produce and gourmet itemsAs a result, the components to create your fruit or gourmet basket may vary based on market availability.Based on the policies mentioned, the customer's request for a full refund is hereby denied.As a courtesy, the cost of the card was refunded: Amount: $vs Transaction ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, *** *** was not satisfied with our service in this matterWe have since reached out to *** *** and were able to resolve this to her
satisfaction. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving *** *** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

At Avas Flowers, we take these matters very seriously and do make every attempt to resolve any issues with our customers In this regards to Ms***, we have attempted to call the number that was provided us but have received a messages that the voice mail is full On 4/14/17, we have also attempted to contact Ms*** via email at the email address provided but have not heard back from her As previously stated, we are looking to resolve this issue but this can only be done if we can reach Ms*** We can be contacted either by email or by phone at *** We look forward to speaking with Ms***

Complaint: ***
I am rejecting this response because:
They have not refunded my money yetOn 3/they said it would take 5-business daysI never received it now they are claiming it may take daysI will not close this case till my money is refunded
Regards,
*** ***

My name is Chris with Avas Flowers customer service management and we can still have that refund issued Since this order was placed over days ago, we need to retake your card number so we can issue this Please call us at ###-###-#### so we may process this for you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since
reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Complaint: ***
I am rejecting this response because:I feel that the amount I paid was to much for the cheap vase & carnations with one piece of greenery that was delivered to my friendAva's photo of the Christmas Carnations was 100% not accurate, what was delivered was a very cheap arrangement of white carnations, did not resemble any holiday arrangement & I feel that I was "TAKEN" by Avas FlowersWhat a scam, they should definitely not be in the flower business!!!
Regards,
*** ***

My apologizes for the issues mentionedAs shown, a refund was issued: 12/29/11:33AM REFUNDED ORDER The order has been refunded - Amount: $vs Transaction ***