Burke Contractors Inc.

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. I see customer service did feel the arrangement was to value with minor substitutionsIn order to issue a full refund we would have had to pick up the original orderAt
this point, in addition to the offered $store credit, we can also refund your service fee of $directly back to your cardPlease let me know if that is acceptable and I will have that processed

A refund of $has been applied to transaction id ***The following email was sent to "s***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refund.We apologize for any inconvenience

Complaint: ***
I am rejecting this response because:It did not give me the order total before entering my card information. Check out the number of similar complaints about this company. There are hundreds of complaints about this same thing. I would suggest the Revdex.com trying to place an order to see what they experience. Also, try to cancel it after ordering and you will see they hang up on you.
Regards,
*** ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter We
believe this matter is now resolved and we have reached out to Ms*** to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

This is response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedI do see that Ms
*** called us on 3/and our customer service team was able to resolve this to her satisfaction.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was received and we have since
had this order refunded in accordance with her wishes.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Complaint: ***
I am rejecting this response because: your customer service agents lied multiple times on the phone Everytime I got a different story I'm not dealing with your company I have it all recordered and what was said I also let the rep know they were being recordered before they provided an answer to my question This company is a scam
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

A refund of $has been applied to order no:, 2745011The following email was sent to "[email protected]":A refund in the amount of $has been issuedIt may take your bank up to days to process this refund.We apologize for any inconvenience

My apologizes for the issues mentionedas shown, a refund was issued; The order has been refunded - Amount: $vs Transaction ***

This is in response to the complaint submitted by *** ***We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, *** *** was not satisfied with our service in this matterWe have reviewed
this order and we see that we did have difficulty at first securing a local designer for this order for same day delivery but we were later able to do soWe did call *** *** at first to offer an upgraded order for the next day*** *** refused this so we continued with this order till we did secure a designer who could deliver on the same day as requested*** *** then called us and requested that the order be canceledAs it states on our website, we can not cancel orders for the same day or next day deliveryDespite this, we did make an offer to have this canceled though we would need to keep our service fee to pay the local designer we had already contracted for thisThis was refused and delivery was made that day as requested.When *** *** called us the next day, we offered a 15% refund*** *** refused this and was informed that we could not offer a full refund for an order that had been delivered.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

To whom it may concern,The flowers used in the arrangement are the exact flowers requested for the arrangementThe designer even added additional flowers to make the arrangement appear fuller as some of the roses are still tightThe lavender for pink substitutions are approved as they fall within our substitutionThe customer already received a $refund due to the color not being to her specificationsThe picture we supplied you is actually from the designer as he is one of our preferred shops and always takes pictures of his arrangements in the event of claims like this, especially as this is a large arrangement at a high price point and it was delivered to a funeral where it may not be accessible for pictures after the serviceThe customer did not feel comfortable taking a picture and providing it to us so we only have the pictures we received from the designer to go offThose photos are approved, and the customer is not eligible for any further refundsThank you and have a great day

My apologizes for the issues mentionedThe cost of the arrangement was $full size greeting card@$3.99, bow@$and a service charge of $13.95, for a total of $When the order was placed, the customer provided an email address and a copy of the invoice was emailed when the order was
processed for the customers reviewWe did offer a partial refund of $13.95, which was the service fee and that offer was refusedSince a bow and a card was delivered along with the arrangement, they cannot be refundedOur $refund is still being offered but the customer mentioned that she will dispute the sale with her bankBases on that info, there will be no further response form Avas Flowers until that issue is resolved with the bankThank you for your understanding, Robert

Complaint: ***
I am rejecting this response because:Anyone can look at Ava's website and clearly see that the flowers that did arrive ARE NOT the upgraded bouquetIThe flowers my mother received were the wilted version of their standard $bouquetMy mother did NOT receive the deluxe version I ordered. Personally, I would feel like a failure as a professional florist and delivered a bouquet of flowers that *** could have sold for $ IMy mother is alive and returns to her home today I have called the local florist that delivers my mom's bouquets monthly They are a small town business, but their bouquets and most importantly their customer service is impeccable At the very least, I expected you reduce the $charge to reflect the wilted $flowers that were delivered This is may have just been a standard flower delivery to you, but, I asked your representative to note (2) things on this order; 1) please make them especially beautiful and2) they must arrive Friday because we are not sure she will live to see them tomorrow(Saturday). You failed on both requests I am not sure how you came up with a $refund...probably could have been better spent for you to apply to some customer service training. Thank you Revdex.com for your assistance and expeditious response. Regards, *** ***

To whom it may concern, A refund in the amount of $has already been issuedIt was issued on 1/28/@ 5:24pmTransaction ***

My apologizes for the issues mentionedThis was an on line order and the policies as shown below as well within the Avas website:Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from
us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.DELIVERY POLICIES;We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for deliveryMethods of Delivery:We deliver flowers and other products in one of the following three ways: Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below; Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; or Delivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.I called Avas again Saturday night and spoke to Rafael who told me I could have a refund, but I would have to pay a penalty.I declined to accept this offer and created a dispute online with my credit card company for the flowers.I've spoken to the florist who attempted this delivery times and was unable to get past the gatehouseA refund is not being offered since, the customer created a dispute with the credit card company

My apologizes for the issues mentionedAs shown, this order was refunded on 5/10;The order has been refunded - Amount: $vs Transaction ***

On 1/4/the customer called to check why the arrangement was never picked upThe customer service representative explained to him that since he stated that he would contact his credit card company we cannot move any further with thisMy apologies for the issues mentionedWe offered to pick up the arrangement since the customer was not satisfied with what was receivedWe explained the holiday policy of not being able to deliver as requested during the Christmas holiday and the delivery date was movedThe arrangement was delivered on 12/28/@2:and acceptedThe customer stated that they were going to contact their bank to dispute the charges and we told the customer we would no longer have the arrangement picked upAs shown within the Avas policy shown below and on the website too:Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds Policy:In the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditTo receive an exchange of goods, notify us within hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to youWe will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a re-delivery.We are unable to respond to this complaint due to the fact that the customer would be contacting their bankWhen we are contacted by the bank, we will respond to themThank you for your understanding ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayFYI: the person filing this complaint is not the customer who placed the order...response still stands

My apologizes for the issues mentionedAs discussed with a customer service representative, the customer was offered a re delivery of rainbow Roses, at no additional charge, which was acceptedThey are scheduled to be shipped via UPS on 4/The # for this order is;***Thank you for
your patience and understanding, Robert

As shown below, our response was as follows:The delivery time indicated was when the driver returned to the shop and not the time of deliveryThe florist delivered it between 9:and 9:30AM, prior to the service as requestedI do apologize for that incorrect time.The on line description of the arrangement was as follows:Extend your sincerest sympathy to someone with gentle hues in this Pastel Sympathy Vase arrangement @$Fresh roses, gerbera daisies and lilies are among some of the beautiful flowers that make this bouquet so specialThe pastel colors offer a sense of calm and comfort during a difficult timeTher is no indication of the amount of flowers that are to be used either.The florist used this recipie to fill the arrangement to value:A tall tall vase of pastel color flowers including; stems of white lilies, pink/orange roses, snaps,stock flowers and pink gerber daisiesIt included;green button poms, lavender monte casino, waxflower and a bow.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.- See more at: http://www.avasflowers.net/product/pastel-sympathy-vase#sthash.f6Kr5xBs.dpufA partial refund of $was offered, accepted and issued:refunded - Amount: $vs Transaction *** on 9/30/reward points were deposited into the customers Avas Flowers account as offered and acceptedShown below is the notification policy:Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.I do understand the customers was dealing with the death and did not call to express their displeasure with the arrangement within the hour required time frame.As per the Avas policy, we were not notified as required within the time frame of hours in order to resolve the customers issuesWe will offer and issue, as a sign of good faith an additional $to the customer as shown below:A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenienceThe customer has now received a partial refund in total of $Ther will be no additional offers to resolve the complaintThank you for your understanding