Burke Contractors Inc.

To whom it may concern,Thank you for taking the time to reach out regarding the order sent to *** *** by her husband, ***We received a delivery confirmation from our designer, and contractually, we are obligated to give our shops hours to respond to our "non-delivery complaints." This
is especially true for Valentines Day, as this is the busiest holiday for our designersThis should have been explained to the *** when the spoke to an agent on 2/At this point, they have failed to meet their obligation and provide proof of delivery so we have issued the Berrys a full refundThank you and have a great day.The order has been refunded - Amount: $vs Transaction ***

We received your inquiry regarding your deliveryWe apologize if there was a problem with the quality or design of the arrangementWe strive to provide only the freshest flowers and would like to help resolve this issueI would like to sa new delivery beautiful arrangement of white roses
from our farm fresh facility to be delivered to the recipients family at NO additional cost to you in addition, I would like to issue a 50% refund back to youPlease let me know what day would be best for you and your recipientFriday is available for this your particular arrangement

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. I see customer service did feel the arrangement was to value with minor substitutionsIn order to issue a full refund we would have had to pick up the original orderAt
this point, in addition to the offered $store credit, we can also refund your service fee of $directly back to your cardPlease let me know if that is acceptable and I will have that processed

My apologizes for the issues mentionedThe customer stated that he is going to dispute this sale with his credit card company and based on that statement, we will no longer respond to this complaint and work with the bank, when contacted, to resolve the customers issues

Complaint: ***
I am rejecting this response because:It did not give me the order total before entering my card information. Check out the number of similar complaints about this company. There are hundreds of complaints about this same thing. I would suggest the Revdex.com trying to place an order to see what they experience. Also, try to cancel it after ordering and you will see they hang up on you.
Regards,
*** ***

First of all, there is no guarantee as to how long the roses will last since we are not aware how they are taken care of or where they are placedThere are specific care instructions included within the package, to be followed to insure their long lastingAs mentioned, we do not ship "old flowers" to any customerThey were shipped fresh on 4/14/and arrived the next day, 4/@2:and were left at the door by UPSIf they arrived in poor condition, the customer has the responsibility to notify Avas within hours of their receipt, as per the policy shown below:As shown within the Avas website:Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.The customer never contacted us to file a complaint within the hour time frame and we are unable to offer a refund at this timeWe are willing to issue a $store credit,as a sign of good faith, which can be used in the future for any order ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderCustomer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company

Complaint: ***
I am rejecting this response because: your customer service agents lied multiple times on the phone Everytime I got a different story I'm not dealing with your company I have it all recordered and what was said I also let the rep know they were being recordered before they provided an answer to my question This company is a scam
Regards,
*** ***

My name is Chris with Avas Flowers customer service management and I am very sorry that this order was delivered a day earlyI see that you spoke with customer service on 10/and were offered your choice of the following resolutions,$dollar refund 15% discount and new arrangement delivered
10/5Pick up orrder for 50% discount As all of these were refused we were unable to offer further resolution. I also understand there is a question about our location and how delivery is madeThis is from our website.DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.Our direct delivery zones are: 10901, 10952, 10901, 07446, 07446, 10982, 10931, 10901, 07458, 07401, 10952, 10974, 07456, 07463, 07481, 07456, 10952, 10977, 07417, 07456, 07677, 07456, 07423, 07656, 10977, 10965, 10954, 07432, 07645, 10977, 07465, 10970, 10987, 07450, 10954, 07676, 07642, 07436, 07465, 07452, 07675, 10970, 07675, 07677, 10994, 07420, 10956, 07470, 07675, 07508, 07538, 07442, 07675, 07506We are proud affiliates of FTD, 800Flowers, and TelefloraWe will often use another affiliated member of FTD, 800Flowers, and Teleflora to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers."

To whom it may concern, A refund in the amount of $has already been issuedIt was issued on 1/28/@ 5:24pmTransaction ***

My apologizes for the issues mentionedAs discussed with a customer service representative, the customer was offered a re delivery of rainbow Roses, at no additional charge, which was acceptedThey are scheduled to be shipped via UPS on 4/The # for this order is;***Thank you for
your patience and understanding, Robert

My apologizes for the issues mentionedAs shown, this order was refunded on 5/10;The order has been refunded - Amount: $vs Transaction ***

On 1/4/the customer called to check why the arrangement was never picked upThe customer service representative explained to him that since he stated that he would contact his credit card company we cannot move any further with thisMy apologies for the issues mentionedWe offered to pick up the arrangement since the customer was not satisfied with what was receivedWe explained the holiday policy of not being able to deliver as requested during the Christmas holiday and the delivery date was movedThe arrangement was delivered on 12/28/@2:and acceptedThe customer stated that they were going to contact their bank to dispute the charges and we told the customer we would no longer have the arrangement picked upAs shown within the Avas policy shown below and on the website too:Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds Policy:In the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditTo receive an exchange of goods, notify us within hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to youWe will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a re-delivery.We are unable to respond to this complaint due to the fact that the customer would be contacting their bankWhen we are contacted by the bank, we will respond to themThank you for your understanding ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayFYI: the person filing this complaint is not the customer who placed the order...response still stands

I am rejecting this response because:
It is NOW days since those flowers were ordered and they still have not been delivered. After numerous time trying with your customer service staff. I have since ordered from another florist on Tuesday of this week and the flowers were delivered that day. Its been days, Holidays are over...There is NO excuse for the flowers not to have already been delivered. You didn't have a problem taking my money from my bank. Why has it been such a hassle to do business with you. I will educate people on AVA's flowers on line and your customer service and they way you do business. This is the end of this conversation with you. You are a TERRIBLE company...Pathetic Customer Service. days...Still know flowers you took my money out of my account immediately...TERRIBLE...I will educate the public
Regards,

A refund of $has been applied to order no:, 2745011The following email was sent to "[email protected]":A refund in the amount of $has been issuedIt may take your bank up to days to process this refund.We apologize for any inconvenience

Complaint: ***
I am rejecting this response because:Anyone can look at Ava's website and clearly see that the flowers that did arrive ARE NOT the upgraded bouquetIThe flowers my mother received were the wilted version of their standard $bouquetMy mother did NOT receive the deluxe version I ordered. Personally, I would feel like a failure as a professional florist and delivered a bouquet of flowers that *** could have sold for $ IMy mother is alive and returns to her home today I have called the local florist that delivers my mom's bouquets monthly They are a small town business, but their bouquets and most importantly their customer service is impeccable At the very least, I expected you reduce the $charge to reflect the wilted $flowers that were delivered This is may have just been a standard flower delivery to you, but, I asked your representative to note (2) things on this order; 1) please make them especially beautiful and2) they must arrive Friday because we are not sure she will live to see them tomorrow(Saturday). You failed on both requests I am not sure how you came up with a $refund...probably could have been better spent for you to apply to some customer service training. Thank you Revdex.com for your assistance and expeditious response. Regards, *** ***

To whom it may concern,According to our records the customer: *** *** did receive a full refund as requested:The order has been refunded - Amount: $vs Transaction ***

My apologizes for the issues mentionedThis was an on line order and the policies as shown below as well within the Avas website:Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from
us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.DELIVERY POLICIES;We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for deliveryMethods of Delivery:We deliver flowers and other products in one of the following three ways: Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below; Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; or Delivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.I called Avas again Saturday night and spoke to Rafael who told me I could have a refund, but I would have to pay a penalty.I declined to accept this offer and created a dispute online with my credit card company for the flowers.I've spoken to the florist who attempted this delivery times and was unable to get past the gatehouseA refund is not being offered since, the customer created a dispute with the credit card company

To whom it may concern,I have reviewed the order and seen that the customer *** *** is eligible for the refund and we have tried to contact the sender to process this order for him but have not been successful.We have tried to contact him on the 01/24/at 8:28pm to no answer, we then
tried again on the same day at 8:pm to no response,we were able to reach the customer at 8:pm but as soon as we call and he picks up he disconnects our calls and did we tried one more time to be disconnected by his end as well.-Nv

My apologizes for the issues mentionedThe cost of the arrangement was $full size greeting card@$3.99, bow@$and a service charge of $13.95, for a total of $When the order was placed, the customer provided an email address and a copy of the invoice was emailed when the order was
processed for the customers reviewWe did offer a partial refund of $13.95, which was the service fee and that offer was refusedSince a bow and a card was delivered along with the arrangement, they cannot be refundedOur $refund is still being offered but the customer mentioned that she will dispute the sale with her bankBases on that info, there will be no further response form Avas Flowers until that issue is resolved with the bankThank you for your understanding, Robert

TO Whom it may concern,We have reviewed the information given by the customer MR*** ***, at this time we have issued a refund in the amount of $back to the card that was used at the time of purchase:The order has been refunded - Amount: $vs Transaction ***