Burke Contractors Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

My name is Chris with Avas Flowers customer service management and I am very sorry that this order was delivered a day earlyI see that you spoke with customer service on 10/and were offered your choice of the following resolutions,$dollar refund 15% discount and new arrangement delivered
10/5Pick up orrder for 50% discount As all of these were refused we were unable to offer further resolution. I also understand there is a question about our location and how delivery is madeThis is from our website.DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.Our direct delivery zones are: 10901, 10952, 10901, 07446, 07446, 10982, 10931, 10901, 07458, 07401, 10952, 10974, 07456, 07463, 07481, 07456, 10952, 10977, 07417, 07456, 07677, 07456, 07423, 07656, 10977, 10965, 10954, 07432, 07645, 10977, 07465, 10970, 10987, 07450, 10954, 07676, 07642, 07436, 07465, 07452, 07675, 10970, 07675, 07677, 10994, 07420, 10956, 07470, 07675, 07508, 07538, 07442, 07675, 07506We are proud affiliates of FTD, 800Flowers, and TelefloraWe will often use another affiliated member of FTD, 800Flowers, and Teleflora to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers."

To whom it may concern,According to our records the customer: *** *** did receive a full refund as requested:The order has been refunded - Amount: $vs Transaction ***

TO Whom it may concern,We have reviewed the information given by the customer MR*** ***, at this time we have issued a refund in the amount of $back to the card that was used at the time of purchase:The order has been refunded - Amount: $vs Transaction ***

I am rejecting this response because:
It is NOW days since those flowers were ordered and they still have not been delivered. After numerous time trying with your customer service staff. I have since ordered from another florist on Tuesday of this week and the flowers were delivered that day. Its been days, Holidays are over...There is NO excuse for the flowers not to have already been delivered. You didn't have a problem taking my money from my bank. Why has it been such a hassle to do business with you. I will educate people on AVA's flowers on line and your customer service and they way you do business. This is the end of this conversation with you. You are a TERRIBLE company...Pathetic Customer Service. days...Still know flowers you took my money out of my account immediately...TERRIBLE...I will educate the public
Regards,

To whom it may concern,I have reviewed the order and seen that the customer *** *** is eligible for the refund and we have tried to contact the sender to process this order for him but have not been successful.We have tried to contact him on the 01/24/at 8:28pm to no answer, we then
tried again on the same day at 8:pm to no response,we were able to reach the customer at 8:pm but as soon as we call and he picks up he disconnects our calls and did we tried one more time to be disconnected by his end as well.-Nv

As requested, the refund was issued as shown:The order has been refunded - Amount: $vs Transaction ***on 3/11/The customer needs to check with the bank using the transaction # shown

Please accept my sincere condolences for your loss and also my apologizes for the issues mentionedAs shown, the two orders placed have been refunded:The order has been refunded - Amount: $vs Transaction *** on 3/14/2016The order has been refunded - Amount: $vs
Transaction *** on 3/14/

Complaint: ***
I am rejecting this response because: Because I followed your instructions and sent the picture of the flowers to your email TWICEI was told by a FLORAL DESIGNER ( I HOPED IT WAS) NOT, that the flowers would be sent exactly the was I requested THEY WERE NOT AT ALL WHAT I REQUESTED SO HOW could I do any of what your guidelines said to do when I never saw them until I arrived in the viewing room at the funeral homeI would like a FULL REFUNDI had no recourse as there was NO way to send the flowers back because there was no florists name on the card which tells me they didnt even want to be knownCheck your records and you will see that I contacted your facility approx or times regarding this problem
Regards,
*** ***

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a
few days for your bank/card to make those funds available to you again. 09/07/9:09PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***

My apologizes for the issues mentionedThe order was cancelled and refund was issued

The customer ordered a Pastel Sympathy Vase@$The on-line description was as follows: Extend your sincerest sympathy to someone with gentle hues in this Pastel Sympathy Vase arrangementFresh roses, gerber daisies and lilies are among some of the beautiful flowers that make this bouquet so specialThe pastel colors offer a sense of calm and comfort during a difficult timeItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe florist filled the arrangement to its value using the on line photo for referenceTe=he customer service representative requested for a photo of the arrangement be emailed but was never provided and a partial refund was issued as shown: Amount: $vs Transaction *** on 1/22/The customer claims that she ordered a large lavender vase of flowers but the description mentions, Pastel Sympathy colors using roses, gerber daisies, and lilies with no indication of the amount of flowers that are to be used but it would be filled to value, which it wasThe Avas website contains: Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company

Complaint: ***
I am rejecting this response because: it offers no resolution.
Regards,
*** ***

My name is Chris with Avas Flowers customer service management and I am sorry we were not able to deliver this in a timely fashionI see that delivery confirmation was sent by the local designer on 10/Please let me know if this is still in question I see that we were provided an
incorrect address when this was first placed on our website and the item that was selected is one that is delivered by UPS instead of by a local designer We were provided a new address but UPS was not able to deliver - their web site stated that the address was missing an apartment number We normally charge an $fee for an incorrect address, but I see we did not do so in this case At our expense, we had a similar order hand delivered

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you are now refunded in fullI've attached the details belowWe release our funds immediately, but it may take a
few days for your bank/card to make those funds available to you again. 09/24/3:26PM by *** *** ***)REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***

My apologizes for the issues mentioned.The on line description of the arrangement ordered was as follows:stems Roses and Carnations@ $99.99. The Blooming Romance Bouquet is a spectacular display of love and affectionRed roses and red carnations come together to create a romantic and
sophisticated arrangement set elegantly in a clear vase with no indication of the amount of Roses or carnationsIt does specify "stems Roses and Carnations for $99.99". Make this occasion that much more special with the perfect flower arrangement that expresses your heart's sentimentsA medium Stuffed Animal was to be included too @$24.99, not specifying a teddy bear.*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. As shown within the Avas website for all users to view:You agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us. This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order

This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with our service in this matterWe have since reached out to
Mr*** and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am skeptical that I will see a refundThey have given me the run around for several days now. I will let you knowThank you

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have
since reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

The order has been refunded - Amount: $vs Transaction ***