Burke Contractors Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I wish the business could have refunded in full I think this would have been the proper thing but I guess I should be happy with getting something back
Regards, ***

Ms***, placed an order on our website on 5/4/at 10:22PM for a delivery on 5/8/ She order flowers and chocolates for a 60th Birthday. In review of the complaint, we have made several attempts to contact Ms*** by phone and email. We did get a reply back to our email stating that she was not interested in speaking with us any further. She is requesting a full refund We believe that we were making an attempt to resolve this complaint. Our policy does allow us to send a re-delivery and or discount the current delivery, which she agreed to, when she placed the order but Ms*** is now refusing. Ms*** chose to have the flowers delivered by UPS. We do see that she designated that the order should be delivered by 7:00PM. However, our website does have a disclaimer that we cannot make any time guarantee on UPS ordersUPS does not allow timed deliveriesThe allowable designation of "Before 7pm: is there for UPS to see that all deliveries to schools and business receive top priority. Again, no time guarantee to residences.We do not believe that Avas Flowers did anything wrong and tried to still stratify the customerWe have already made an offer to redeliver the flowers, provided a partial refund and store credit which is beyond our posted policy. We were attempting to even provide a 50% refund and a re-delivery when the only issue was that she chose UPS to deliver the arrangement. I believe that we have made a good faith effort to resolve this but as stated, Ms*** is refusing any contact from us

The order has been refunded - Amount: $vs Transaction ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am skeptical that I will see a refundThey have given me the run around for several days now. I will let you knowThank you

This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with the arrangement that was received.
Upon review, we have found that this order is over days old and we have reached out to Mr*** advising that we would need him to call us so we could resolve this matter. We will continue to reach out to Ms*** and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI tried to have them pick the arrangement up the moment I saw there was an issuePlease advise when someone will be picking up the arrangement so I can assure someone is there

To whom it may concern,The Customer *** ***, placed this order on February 14th at 9:amThe customer chose the product: the Love in Bloom Bouquet the standard size for $This arrangement only contains the following flowers: small red vase w/ light pink rose, red roses,stems
pink alstroe, w/ greensarranged tight roundy moundy According to our records, Mrs*** called in and demanded a full refund upon her husbandIt is in our policy that we are not to speak to the recipient, but rather the person whom placed the orderMrs***, stated she placed the order and received a full refund upon request:The order has been refunded - Amount: $vs Transaction ***

My name is *** with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. We have reveiwed this case and feel that a $refund is the correct resolution for thisWe could also add $of store credit that never expires and may be used
anywhere in the country

To whom it may concern,I was able to review the order and seen that the order was on a hold since we needed approval to substitute the balloon and were not able to reach the customer letting him know that we will need to change the other balloon for a heart shaped thinking of you balloonThe
customer no longer wanted the arrangement sent and as per his request we have refunded the order $and have provided the refund verification number below.The order has been refunded - Amount $vs transaction ***

My apologizes for the issues mentionedAs shown, a refund was issued; A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refund
We apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Robert E***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I HAVE ASKED THEM TO CREDIT MY *** CREDIT CARDTO DATE THEY HAVE NOT DELIVERED ANY FLOWERS BUT THERE ON LINE ORDER STATUS SAID THEY DIDTHEY HAVE ALSO NOT CREDITED MY ***PROOF IS SEEING THE ACTUAL CREDIT POST TO MY ACCOUNT. AS STATED ONLINE, THIS HAS BEEN A HABITUAL PRACTICE OF THERE'S NOT TO REFUND, DELIVER, OR FOLLOW THRU BUSINESS PRACTICE PROCEDURES FOR THIS TYPE OF BUSINESS COMPLAINTS FOR YOUR TYPE OF BUSINESS IS ABSOLUTELY HORRIFYINGTHE OWNER OF THIS BUSINESS SHOULD BE ASHAMEDALSO, ALL THE LITERAURE ON THIS COMPANY IS BOGOUSYOU SHOULD BE MAKING AMMENSE TO ALL YOUR CUSTOMERS WHO HAVE FILED COMPLAINTS.SINCERELY, *** ***

My apologizes for the issues mentionedAs requested, the florist has been notified to pick up the flowers and the order was cancelledA full refund was issued as shown: A refund of $has been applied to order no:, ***The following email was sent to "***":A refund
in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAvas flowers has issued my credit card a refund for the total purchase amountI thank you for taking this matter seriously as many have been affected negatively by this company
Regards,
*** ***

since the florist did agree to redeliver as originally requested, which was done, a refund is not offeredCustomer accepted the arrangement and the complaint has been addressed by avas

To whom it may concern,I have reviewed the call recordings, and it does appear the number we keep calling is being disconnected on the customer's endOur system indicates when the call is released by the customer or the calling agent for quality assurance purposesPerhaps we have the wrong number, but the recording are listed as the number that was provided on the websiteWe are issuing the customer a refund of the full amount the customerOur financial department will work on this with the customer's financial provider as we cannot contact him directly due to obvious phone issuesThank you and have a great day

Complaint: ***
I am rejecting this response because: per phone conversation 5/12/10:am I was told funds would be returned to my bank
Regards,
*** ***

This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with our service in this matterWe have since reached
out to Mr*** and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

To whom it may concern,We have received the initial picture of the item that was purchased by *** *** on February 19th, The recipient states that the customer ordered a large box of chocolates, looking at the invoice the customer actually ordered a small box of chocolates for $17.99, a
small box of chocolates does contain 8-pieces of chocolates, not the amount that the recipient has claimedThe arrangement that the designer delivered to the recipient is the exact arrangement as requested by the customer for the Fabulous Fall Roses, standard for $The customer did not purchase and arrangement for $as claimed above as well as the customer was refunded for the missing latex balloons, and greeting cardWe have even went above and beyond to satisfy the recipient, whom we are not obligated to speak to since they are not the card holder and have set up for an upgraded arrangement from our farm fresh facility to be delivered on the 23rd, as well as issued a partial refund of $back to the customers card:"The order has been refunded - Amount: $vs Transaction ***"