Burke Contractors Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever I would like to note that this company continues to scheme people out of money by falsely listing prices on its site and hiding fees in the Terms and conditions.
Regards,
*** ***

My apologizes for the issues mentionedas shown, a refund was issued on 4/10/2016;The order has been refunded - Amount: $vs Transaction ***

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI see customer service received your photo and felt this was to value, but did issue a 10% discount since you were not satisfiedI see you also reached out to us through
*** and were refunded an additional $at that point

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a
few days for your bank/card to make those funds available to you again.08/19/2:45PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***

This is in response to the complaint submitted by *** ***
We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, *** *** was not satisfied with our service in this matter. We believe
this matter is now resolved and we have reached out to *** *** to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving *** *** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

To whom it may concern,My name is
Nelson *** and I am with Ava's Flowers Customer Service Management and I am reviewing complaints and replies to our company Avas Flowers prides itself on an extremely high level of customer service, support and most importantly customer satisfaction Our customer's opinion matters to us.Ms*** complaint was in reference to the value of the arrangement she had order Ms*** stated that she believed that the arrangement was not filled to value Unfortunately Ms*** is was not including the additional items in the cost of the arrangement such as the greeting card, bow/ribbon and rush order before 3:Pm and service fee which were outlined when the order was placed We received a call on 02/28/ from Ms.*** *** letting us she was not satisfied with what she received and we regret that she was unhappy with the arrangement We also saw that there was a delay in the delivery and immediately refunded her the charge for "rush" delivery At this point we had refunded Ms *** $and provided store credit. We attempted to contact Ms *** on 03/15/ to which we were not successful but we left her a detailed voicemail and email which she did reply to We are confident that we have worked out a resolution to her approval.As we previously stated, we are committed to quality and serviceOur guarantee is our personal commitment to our customers to create long term relationshipsYour satisfaction is our Number One priority, not just because it's our job, but because we really do care.We want to thank Ms*** for alerting us to this matter and allowing us to bring this to a resolution We have applied a store credit to her account and look forward to fulfilling all of her future orders

There were refunds processed and you were refunded in full 10/06/8:10PMREFUNDCREDITCARD $-72.48 10/07/4:12PMREFUNDCREDITCARD $-13.95 Balance: $

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a
few days for your bank/card to make those funds available to you again. 09/03/2:57PM by *** (*** ***)REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***

As shown, within an email from customer complaining of the arrangement received: I'm disputing this charge with my credit company.Based on that statement, we will resolve those issues with the credit card company and are unable to respond to the Revdex.com complaintWe were never given an opportunity to
resolve any issues thru the submission of photographs, by the customer of the arrangement receivedThank you for your understanding

Avas Flowers prides itself on an extremely high level of customer service, support and most importantly customer satisfaction Our customer's opinion matters to us. Ms*** complaint was in reference to receiving a full refund for the non-delivery of her order, We regret that we were not able to fulfill her order as we would have loved to have provided an excellent customer experience. We received a call from Ms*** Feburary 5th, 2017, letting us know that the order did not arrive We checked with delivery and contacted Ms***, informing her that the order is currently in transit and offered a credit and discount on the order which was refused.On 12th of February 12th, we received a call from Ms*** in reference to our request to process her refund.We requested that Ms*** contact us so that we could provide a refund back to her card *As a policy, we do not retain credit or bank card information for security purposes Unfortunately, she was not able to reach the correct department to process the refund and for that, we do apologize. We have made several attempts to contact Ms*** without success On March 25th we left a detailed voicemail in how to get in touch, directly wth myself so that I could process her refund An email was also sent with the information on how to contact me and the reason for the call.We made an additional attempt to contact with Ms.*** on March 28th The call was routed to voicemail We sent another email and a text message instructing how to get in contact with us so that we may get this resolved for her. At this point, we have a made multiple calls, sent multiple emails and texts in an attempt to resolve this issue We understand that Ms*** time is valuable and will continue to make ourselves available to her

My apologizes for the issues mentioned UPS tracking# *** which is out for delivery today(4/15/2016) and should arrive before the end of the dayNo specific time is mentioned

My apologizes for the issues mentionedas shown, a full refund was issued on 5/as shown;The order has been refunded - Amount: $vs Transaction ***

The order has been refunded - Amount: $vs Transaction *** and my apologizes for the issues mentioned too

My name is [redacted] with Avas Flowers customer service management and I’m very sorry there was such trouble with this order.  I see there were 5 orders with this and 4 were delivered. A refund was issued for the missing order. 06/28/2016 12:23PM REFUNDED ORDER The order has been refunded...

- Amount: $56.99 vs Transaction [redacted]

This was an order that the customer placed via the Avas website,on line and he entered the delivery address without the help of a live agent. The florist delivered that arrangement as ordered, to that address provided and was not authorized to take it from the delivered address to another location, as requested by the customer. The florist delivered to [redacted] as requested by the customer. The arrangement was made and had to be disposed of since it was not accepted by the customer.

This is response to the complaint submitted by Mr. [redacted]We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with the arrangement that was received and provided us with pictures of the order. This was reviewed and felt to be a match to what was ordered. Although Ms. [redacted] has since disputed the charges with her bank, as a measure of goodwill, we had refunded her a total of $24.97 prior to that.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

TO Whom it may concern,According to our records the order has been cancelled and refunded in full:The order has been refunded - Amount: $81.92 vs Transaction [redacted]

To whom it may concern,Thank you for taking the time to reach out to us regarding [redacted] recent order. We were shocked to hear the arrangement arrived in such poor condition. We were working with our designer to get a fresh arrangement delivered, but the notes indicate that was stopped...

when [redacted] said he would be contacting his financial provider and the Revdex.com. At this point, his order has been refunded in the full amount back to the card he used at the time of purchase. We cannot assist him further with this order. Thank you and have a great day.

TO whom it may concern,We have checked our database, and we do not have an order in our system under the person whom filed the complaint.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]