Burke Contractors Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, Very shady business practiceHorrible customer serviceYea shure i'll take the lousy $for "express delivery " of dead flowers

Complaint: ***
I am rejecting this response because: They stole from me and I will file a complaint with the New Jersey AG's office. Thank you for the try, it shows that they are crooks
Regards,
*** ***

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI have had this refunded in full. A refund of $has been applied to order no:, ***

This is in response to the rejection received by Ms***,As it states on our website, we do partner with local designersIn order to have an order replaced or refunded, we do need to provide the local designer with the ability to retrieve the unsatisfactory arrangementThe following is from our Customer Service PoliciesSATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.To receive a refund, non-perishable products may be returned unused and in its original state within days of delivery for a full refund of the cost of the item, less any service feesHand-delivered floral product or perishable goods may be returned in its original state within hours of delivery and may be subject to a 50% restocking fee of the cost of the product. To receive an exchange of goods, notify us within hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to youWe will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a redelivery. If you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.Refunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking fees.Since Ms*** does not want store credit for future use, we have made an exception and issued a 15% refund of the price of the arrangementWe understand that Ms*** remains unsatisfied but we feel that we have made a good faith effort to resolve this.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since
reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Please accept my sincere condolences for the lossOn 6/@5:44PM, a customer service representative spoke to the customer who approved color substitution since the florist was not able to make the arrangement with white flowersThe substitution was to be for an arrangement of pale yellow
carnations and some other light yellow flowers on the side with no indication of the amount of flowers or what other flowers were to be used eitherI do apologize for the other issues with the banner@$The florist used all fresh flowers in a wreath and did match the substitution policy shown within the Avas website and lso shown below:Substitution PolicyThe flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueOn 6/9, the customer was offered as$refund which was issued: refunded - Amount: $vs Transaction ***The customer has mentioned in the complaint; I am also planning on contacting the Indiana general attorneyBases on that information, we will respond to that complaint when we are contactedThere are no other offers available at this time based on the secondary complaint forthcomingThank you for your understanding

To whom it may concern,Thank you for taking the time to reach us regarding *** *** orderI apologize this was not resolved soonerI have issued a full refund back to *** *** credit card in the full amountThe order was on hold in our system waiting for *** *** to make contact with
an executiveThank you and have a great day.The order has been refunded - Amount: $vs Transaction ***

Complaint: ***
I am rejecting this response because: This is a scam. You had
my credit card number when I charged the flowers. You charged it and never delivered after repeated attempts to get what I paid for. I had to change my CARD out for a new one because your actions were fraudulent I am NOT providing you another credit card number because your business is a FRAUD. I won't make the same mistake twice You can send me a CHECK for the amount, let me know if you need my address
Regards,
*** ***

Complaint:
I am rejecting this response because: I
have spoken with the funeral home three times and they have gone over records before, durning and after supposed delivery and there is no record of delivery Avas has claimed *** *** delivered the flowers to adnauseum! Please don't tell me that you accept the response by Avas Flowers! This really makes me doubt any efforts to check with Revdex.com before doing business with any establishment Wells Fargo has taken over disputing this charge and my account has been credited I know for sure that Revdex.com of New jersey has had many complaints about Avas Flowers and I am don't give a fig what they say I think they are trying to point to the funeral home stealing the flowers The funeral home has their own flower shop, which I just learned and will do business with them in the future, not some yankee in New Jersey
Regards,

My name is Chris and I am a customer service manager for Avas FlowersCould you please provide the order number or the last digits of the card that was used? I was unable to find a recent order under your email addressThank you

My apologizes for the issues mentioned ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read
them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.The customer ordered on line, wherein the following Holiday Policy was in effect: Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayThe florist delivered the arrangement on 2/19/with an upgraded arrangement, meaning a larger arrangement, at no additional cost to the customer, for the delay

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meA full refund from Avas was made to me and is acceptable at this time
Regards,
*** ***

We regret that you were unhappy with the receipt of your on line orderAfter reviewing the recipe of this particular arrangement and the on line description, all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our
Substitution PoliciesI have attached a copy of both for your viewing.Product Description:Pink and Red Love Medley Bouquet containing these flowers are the hot pink matsumoto asters, burgundy carnations, purple waxflowers, pink alstroemeria and pink roses with no indication of the amount of flowers that are to be used either- See more at: http://www.avasflowers.net/product/pink-and-red-love-medley-bouquet#sthash.ExDZo...⇄ pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**The florist used this recipe to fill the arrangement to value:ARRANGEMENT CONSISTED OF PURPLE VASE, PINK ROSES, PINK ALSTO, PINK LILY, LAVENDER AND GREENSARRANGEMENT WAS FILLED TO FULL VALUERECIPIENT WAS VERY PLEASED WITH ITEM RECEIVED Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueSubstitution of some keepsake items may be necessary due to increased demand, especially during major holidays as availability is often quite limitedIn a single type flower arrangement, such as an all tulip or all rose arrangement we will make every attempt to do the flower type, but we may have to substitute with another color flowerI apologize for any inconvenienceAs a matter of satisfying you in regards to your recent order, I can issue you a partial refund of $back to the credit card that was used at the time of purchaseWould you like me to take care of that for you today?

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since
reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentionedThe customer was responsible to contact Avas either thru email or a phone call and not to go back to the florist, who filled the orderSince the florist accepted the basket back and resolved the customer issues, we are not responsible to issue any refund as
requested The customer ordered a Blooming Garden Basket ,which is described as follows;Our Blooming Garden Basket is a lovely assortment of our freshest blooming plants arranged in a handwoven basketPerfect for brightening up any home or office environment.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe customer's invoice:Blooming Garden Basket Small @$57.99full size card @$3.99Bow @$4.99service charge @$13.95TOTAL $

ATTEMPTED/REFUSED DELIVERY:If a delivery attempt is made to an incorrect address provided by the customer or the arrangement is refused by the recipient, the order will not be refundedWhether the customer accepts the policies shown within the website or onthe invoice, they are bound by those policies when the order is placed.It is their responsibility to review all of the companies policiesbefore the placement of their order.As shown on the customer emailed invoice for their review at the timeof placement of the orderThe date and time of delivery is "requestedand not guaranteed"We will do our best to try and deliver by this timehowever it is not guaranteed.As per florist: the order was delivered at 5:pm today, 5/11/and the recipient refused to accept the order

ORDER#***, since this order is over days ago, Please contact us at your earliest convenienceWe have Customer Service Experts ready to assist youPlease have your order number and credit card information used to make the purchase available so that we can assist you in a timely manner to issue a "blind refund" as it is called..***Hours 8:30am to 9:00pm EST

My apologizes for the issues mentionedAs shown within the Avas website for all users to view: Some rural locations may require an additional charge for deliveryYou would be contacted by us prior to delivery in the event additional charges need to be applied to a rural deliveryON LINE ORDER
PROCESSING: In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderAs a courtesy, the express delivery charges have been refunded as shown: A refund of $has been applied to order no:, *** The following email was sent to "***": A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

I did respond that I received the shipping charges I ask forThank you

My apologizes for the issues mentionedThe customer has disputed the charges with her bank and we will no longer respond to the complaintWe will respond to the bank when contacted to resolve the customer issuesThank you for your understanding