Burke Contractors Inc.

ORDER#[redacted], please accept my sincere condolences for your loss. Your on line order for the Floral Vibrance Bouquet is described within the Avas website as follows;Radiant colored flowers artfully arranged and perfect for any occasion with no indication of the amount or the type of flowers...

that are to be used either. The florist used:They had to substitute the color of the Gerber daisies to a Hot pink. 5 Gerber daisies, 3 pink matsumotos asters, 3 stems of pink spray roses and purple statcie which were arranged tightly in a clear vase with a hot pink ribbon attached and filled to value. It was delivered around noon on April 8, 2015 in time for the service. As a courtesy and in good faith, a refund in the amount of $9.99 was issued on 4/10/15 vs Transaction [redacted] along with $20.00 in store credits:Current Reward Points @46299 which are worth  $23.15 and do not have an expiration date either. Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.

My apologizes for the issues mentionedA a courtesy, a partial refund of $15.98 will be issued, when the customer calls customer service to provide the credit card information, which is not retained, and more than 30 days has passed.

Complaint: [redacted]
I am rejecting this response because:
I disputed with my credit card company and received a credit back on 2-17-16, however on 3-30-16 I was recharged the money. 
Regards,
[redacted]

IN THE COMPANY RESPONSE IT STATES:Service Fee:Our Standard Service Fee for florist hand delivered flowers is $13.95. In the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.I notified them the day of delivery and 3 times after that.

As shown, the order was refunded:The order has been refunded - Amount: $101.92 vs Transaction [redacted]

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. I do see that the local designer advised that the front desk had signed for the first order, but a free redelivery was also made and your express delivery fee was refunded to...

you. As a further apology, I have refunded your service fee of $13.95 directly back to your card.

Complaint: [redacted]
I am rejecting this response because: I had no choice but to file a dispute. I asked the agent at the end of the evening when the flowers did not arrive for a refund and she said there would be no refund given because they have to contact the florist. No offer for a call back or other resolution was given. My family was grieving and hurt that my uncle had no casket spray for his viewing for family and friends. Why should I keep calling back and begging for a refund after being on the phone several times that evening. If the agents would have been truthful with me instead of twice telling me the flowers were on the way I wouldn't be so upset because I appreciate honesty even though I may not always like it. I could have spent my evening moving on to other things. I apparently have no other choice nor did I ever except to dispute with my credit card.
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My apologizes for the issues mentioned. This order was placed on line within 3 hours before delivery time requested.As per the florist Our designer had exactly 10 minutes to make this arrangement before the school's close. The order called for various pink carnations. No mention of a variety of...

different colors of carnationss. The designer put in hot pink Carnations and hot pink mini carnations, Baby's Breathe Salal for greens and put a hot pink ribbon around the neck of the vase. In checking at the school, the office people said it was absolutely beautiful and the little girl was thrilled with it when they gave it to her in the office. We did our level best to fulfill your order as quickly and nice as was possible.  A a courtesy, a partial refund was issued in the amount of $9.99 vs Transaction [redacted]ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order. We will make our best effort to make these deliveries the same day. Any order placed for Same Day Delivery after 2 PM local time will in most cases be delivered the following business day. On Saturday and Sunday, the cut-off is 12pm local time for Same Day Deliveries.We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries for specific times. Typically during normal circumstances and seasons, deliveries are made from hours ranging from 9am-7pm local time. This delivery window may change during high-volume days or seasons. The arrangement ordered on line was described as follows: Our Pink Berry Blossom Bouquet @$47.99 is a fresh assortment of bright carnations and waxflowers. Make a special moment even more special with an arrangement that is sure to please and easy to appreciate.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. There were no specific colors or the amount of flowers that were to be used either in the description. In the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.

This is in response to the complaint submitted by Ms.[redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  In our...

commitment to customers satisfaction, we have made several attempts to reach Ms. Barnes in order to resolve the issue but have not been able to reach her.  We will continue to reach out to Ms. [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have...

since reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Vase arrangement of roses and carnations and assorted flowers red,white,green, designer choice is what was ordered. This is exactly what was received.

The customer ordered the following arrangements and the florist delivered them as indicated: [redacted]/Garden Pleasures Basket@$69.99 Imagine yourself in a beautiful garden that is blooming and vibrant. That is how your recipient will feel when they receive the Garden Pleasures Basket. Bursting with bright colors and bountiful greenery, they are sure to be charmed. *Plant color may vary depending on availability. Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. [redacted]/ European Dish Garden @$72.99 Our quaint European Dish Garden is a lovely basket filled with the freshest selection of green and blooming plants. The perfect piece for your desk at work or home. Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. [redacted]/Blooming Garden Basket @$67.99 Our Blooming Garden Basket is a lovely assortment of our freshest blooming plants arranged in a handwoven basket. Perfect for brightening up any home or office environment. Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. As a courtesy, the customer service representative issued a partial refund of $9.99 as shown on 2/18/2016 since they were delivered as requested. Amount: $9.99 vs Transaction [redacted] A refund, as requested is not being offered due to the policy shown below: In the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.

Complaint: [redacted]
I am rejecting this response because:This is a different excuse than I was given.  I live in the area and I certainly know about the snow.  I was in the neighborhood and the roads were passable and plowed.  I was also told by the girl who took the order that delivery would not be a problem even with the snow.  She said she spoke directly to the designer.  I cancelled the order and was  credited most of my money back (all except $20), so delivery was not necessary.  I did have to called 4 or 5 times to get this resolved.  But it is resolved, and the case can be closed.  They are still not a reputable company.
Regards,
[redacted]

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. Our...

customer service team has spoken with Ms. [redacted] since the original filing and we now believe this complaint to be resolved.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by [redacted]We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, [redacted] was not satisfied with our service in this matter.  We have...

reached out to the local designer and driver for the status and have not heard back from them so we are taking the position that this was not delivered. This order is now refunded in full.The order has been refunded - Amount: $63.93 vs Transaction [redacted]SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, it should be noted that when same day delivery is purchased, next day delivery does not constitute "successful delivery." If the delivery cannot be completed on same day because receipient is not home, then how can you state that next day delivery when receipient is not home is "successful"?
Regards,
[redacted]

As of 9pm last night I recevied a call stating that my friend received a gift basket. This time there was no rotten fruit in the basket. Please close this case.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, they were not truthful in the response in regards to trying to make contact with me.  They simply issued a refund on 8/30 without any form of apology.  
Regards,
[redacted]