My apologizes for the issues mentionedCustomer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Delivery Information as shown within the product description;Delivered via UPS/FEDEX in an award winning gift boxOther Items on the site are available for same day hand delivery by your local floristPlease call us if you need help, we are here to assist youNext Day Delivery Available.As shown on the invoice, emailed to the customer at the time of the "on line order" being placed:Request delivery on:Wednesday, 04/27/2016, before 7PM(local time)We will do our best to try and deliver by this time, however, it is not guaranteedIt was delivered on 4/28/@10:48AM and left in the mail room as shown within the UPS tracking historyUPS does not provide door to door service in hospitals and will leave packages in the mailroom for their staff to bring it to deliver it to the specific room as requested.The customer spoke to a customer service representative and who explained that this item was not offered as a same day deliveryShe was also told, that as shown on the customers invoice, we do not guarantee delivery timeThe representative offered a $store credit to be applied to any future order and an apology to the intended recipient but that offer was refusedWhen the customer calls for delivery information and told that it is to be delivered via UPS, they need to request the tracking#, which was not doneThe customer is not offered a refund since it was delivered and accepted by recipient
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My aunt has received the flowers but again a full size "Get Well" card that I had also ordered was not enclosed They should not advertise cards if they can not deliver them I also told rep that my aunt was back in hospital to deliver to hospital address which they have on record, she said they would and but flowers were delivered to home address Luckily my cousin was home to accept them.I am considering the matter closed because I have devoted a lot of time to this issue It was not a good experience Regards, [redacted]
ORDER# [redacted] , my apologizes for ther issues mentionedThe customer needs to review the policy regarding attempted delivery and advise as to their resolution based on that specific policy shown below.The florist indicated the following:On 4/27,no one home, will attempt tomorrowOn 4/28, CUSTOMER REFUSED DELIVERYThe Avas policy regarding attempted delivery:Attempted Delivery:In the event a delivery attempt was made but the recipient is unavailable, we will do our best to deliver the product to the customer when availableIn some cases we may need to charge an additional fee to re-deliver the product depending upon the locationIf you choose to cancel the delivery and the order after an attempt has been made to deliver the product ordered, we are only able to issue a refund to you for the cost of the arrangementIf a delivery attempt is made to an incorrect address provided by the customer or the arrangement is refused by the recipient, the order will not be refunded We will offer a redelivery to a valid recipient or address if requested and provided by the customerThis order was called in @2:for same day delivery before 6PMPM local time is our cutoff for Same Day Deliveries We will make our best effort to make these deliveries the same day Any order placed for Same Day Delivery after PM local time will in most cases be delivered the following business dayWe will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific times
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, ***
Complaint: [redacted] I am rejecting this response because: As previously stated, unless you are placing a new order with this company, it is IMPOSSIBLE to contact customer service- I wasted hours trying to do so.I did not receive what was advertised, so the payment must be disputed Regards, [redacted]
This is in response to the complaint submitted by Ms[redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was received In our commitment to customers satisfaction, we have made several attempts to reach Ms [redacted] in order to resolve the issue but have not been able to reach her We will continue to reach out to Ms [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
I do understand the customer comments but we have closed the issued since the refund was issued and is being processed with credit card service and their bankThank you for your understanding, Robert
Please accept my sincere condolences for your loss and apologizes for the issues mentioned tooThe customer ordered a Pastel Sympathy Vase@$The on-line description was as follows: Extend your sincerest sympathy to someone with gentle hues in this Pastel Sympathy Vase arrangementFresh roses, Gerber daisies and lilies are among some of the beautiful flowers that make this bouquet so specialThe pastel colors offer a sense of calm and comfort during a difficult time.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe florist filled the arrangement to its value using the on line photo for referenceThe customer service representative requested for a photo of the arrangement be emailed but was never provided and a partial refund was issued as shown:Amount: $vs Transaction [redacted] on 1/22/The customer claims that she ordered a large lavender vase of flowers but the description mentions, Pastel Sympathy colors using roses, Gerber daisies, and lilies with no indication of the amount of flowers that are to be used but it would be filled to value, which it wasThe Avas website contains:Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company
My apologizes for the issues mentionedAs a sign of good faith; A refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
My apologizes for the issues mentionedAs shown below, the florist made the arrangement as indicated in the recipe and it was delivered on 11/22/and signed for by the nurses station/A.HamettSince the customer has contacted her bank to dispute the charges, we will not respond to this complaint until we are contacted by the customers bankThank you for your understanding.The on line description of the arrangement ordered was as follows: Bouncing Baby Boy Bouquet;Welcome a sweet new baby boy with this gorgeous arrangement fit for the newest addition to the family White lilies, yellow roses, blue delphinium and purple monte casino asters come together beautifully in a lovely glass vase, with no indication of the amount of flowers that are to be usedSuitable for a variety of other occasions as well.*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelFlorists recipe used to fill the arrangement to value:A clear vase with yellow roses, stems of white lilies,accented with purple monte casino & blue delphinium, arranged tight
My apologizes for the issues mentioned As customer discussed with our customer service agent, a partial refund of $was offered, accepted and issued too:- Amount: $vs Transaction [redacted] based on that refund, the customer was not going to dispute the charges with the bank and was issued in good faithAs shown within the Avas website:Arrangement pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelSubstitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards
Complaint: [redacted] I am rejecting this response because: They are not listing or can't readThe bank has already processed the payment and will not be able to take any actions against them or contact themThis is a good example of their lack of service Regards, [redacted]
I am rejecting this response because: There is nothing that Avas is saying which I have not already mentioned except some truth like: I did not refuse the flowers I told the driver that they needed to go to the funeral home which is why I said funeral home when starting the order I said we need to correct this and he called his supervisor and the the driver came back and said, "You need to take this up with Avas, I have a lot of deliveries to make and need to leave," and drove offThey NEVER ATTEMPTED to resolve my issue which is I needed flowers to go to a funeral home!!!! I said to the person how do we correct this, and she said we can't it's too late!! That's IT??? I got off the phone with them and called another flower shop and got flowers delivered NO PROBLEM!!!! Better Flowers and Less Money!!!!If you care about your reputation whatsoever, which obviously by your 1,complaints and an F Rating you don't, then please refund my money otherwise I will make sure anyone and everyone who I know (FaceBook, LinkedIn, Yelp and Twitter) will know what kind of horrible shop you are running!'
To whom it may concern,Thank you for taking the time to reach out to use regarding [redacted] recent orderMr [redacted] arrangement was not delivered on 2/because his order was placed during flex delivery periodAs indicated on the website when he placed his order, as well as the invoice that was sent to his email after placing the order, orders placed on Valentine's Day were not guaranteed for same-day deliveryMr [redacted] order was completely refunded on 2/We cannot assist Mr [redacted] further at this pointThank you and have a great day
Please accept my sincere condolences for the loss of your sonI also apologize for the issues experienced as mentionedThe shop did have computer issues and received the order too late to make the delivery to the serviceThe shop contacted the church for a home address but instead, delivered the plant to the minister, on Sunday, at the church for them to give it to the family, which was doneAs a sign of good faith, a partial refund of $has been issued as shown: A refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.9/24/4:55PM by cumbs (Christopher Umbs)REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because: A picture of what was received was sent and the number of flowers received is NOT what this man is stating My phone calls are recorded and with the last call that I made to Avas, the representative stated that what I ordered is not what was delivered and there was an error Avas website also states that a full refund will given if you are unsatisfied Contact within hrswhich I did and the item will need to be picked up I told them that this was fine, its not what I ordered anyway and they chose to not honor their "satisfaction guarantee." This company is built on deception and advertising and I am not the only person who has ever had a problem There are many, many complaints with this company doing the exact same thing and offering the same pathetic store credit that they know nobody will use I do thank you for admitting error on your part and stating it was incorrect That will greatly aid the chargeback I have filed with my CC company Its unfortunate that you did not simply issue a refund and now the CC company will and you will also be charged with a $chargeback fee Poor financial decision in my opinion to rather pay to issue a refund Regards, [redacted] ***
This is in response to the complaint submitted by Ms***,We have reached out to Ms*** and she has provided us with the information that we needed to research this chargeUnfortunately, our accounting department has advised us that we do not have any charge that matches the information providedIf Ms*** does still feel that this charge is valid, we would ask her to provide us with a statement showing this chargeShe may also ask her bank to contact us directly and ask for myself or Nelson V [redacted] if they feel this was charged to AVAS Flowers.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
As shown within the Avas website;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayA partial refund was issued Amount: $vs Transaction [redacted] As shown on the invoice, emailed to the customer at the time of the "on line order" being placed:This order has been placed on FLEX DELIVERY! Delivery on: 05/06/2016, 05/07/or 05/08/2016Request delivery on:Monday, 5/9, before 7(local time)we will do our best to try and deliver by this time, however, it is not guaranteed
My name is Chris with Avas Flowers management and I’m very sorry that you felt the difference between the delivery fee and the service fee was not fully explainedWe do require customers to check that they have read the terms and conditions and we show the full total before final confirmation of paymentSince you feel this was not made clear, I have credited you with $store credit that never expires and may be used anywhere in the countryThis would be more than enough to cover any future handling chargeI also understand there is a question about our location and how delivery is madeThis is from our website.DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.Our direct delivery zones are: 10901, 10952, 10901, 07446, 07446, 10982, 10931, 10901, 07458, 07401, 10952, 10974, 07456, 07463, 07481, 07456, 10952, 10977, 07417, 07456, 07677, 07456, 07423, 07656, 10977, 10965, 10954, 07432, 07645, 10977, 07465, 10970, 10987, 07450, 10954, 07676, 07642, 07436, 07465, 07452, 07675, 10970, 07675, 07677, 10994, 07420, 10956, 07470, 07675, 07508, 07538, 07442, 07675, 07506We are proud affiliates of ***, [redacted] , and [redacted] We will often use another affiliated member of ***, [redacted] , and [redacted] to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers
My apologizes for the issues mentionedCustomer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Delivery Information as shown within the product description;Delivered via UPS/FEDEX in an award winning gift boxOther Items on the site are available for same day hand delivery by your local floristPlease call us if you need help, we are here to assist youNext Day Delivery Available.As shown on the invoice, emailed to the customer at the time of the "on line order" being placed:Request delivery on:Wednesday, 04/27/2016, before 7PM(local time)We will do our best to try and deliver by this time, however, it is not guaranteedIt was delivered on 4/28/@10:48AM and left in the mail room as shown within the UPS tracking historyUPS does not provide door to door service in hospitals and will leave packages in the mailroom for their staff to bring it to deliver it to the specific room as requested.The customer spoke to a customer service representative and who explained that this item was not offered as a same day deliveryShe was also told, that as shown on the customers invoice, we do not guarantee delivery timeThe representative offered a $store credit to be applied to any future order and an apology to the intended recipient but that offer was refusedWhen the customer calls for delivery information and told that it is to be delivered via UPS, they need to request the tracking#, which was not doneThe customer is not offered a refund since it was delivered and accepted by recipient
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My aunt has received the flowers but again a full size "Get Well" card that I had also ordered was not enclosed They should not advertise cards if they can not deliver them I also told rep that my aunt was back in hospital to deliver to hospital address which they have on record, she said they would and but flowers were delivered to home address Luckily my cousin was home to accept them.I am considering the matter closed because I have devoted a lot of time to this issue It was not a good experience Regards, [redacted]
ORDER# [redacted] , my apologizes for ther issues mentionedThe customer needs to review the policy regarding attempted delivery and advise as to their resolution based on that specific policy shown below.The florist indicated the following:On 4/27,no one home, will attempt tomorrowOn 4/28, CUSTOMER REFUSED DELIVERYThe Avas policy regarding attempted delivery:Attempted Delivery:In the event a delivery attempt was made but the recipient is unavailable, we will do our best to deliver the product to the customer when availableIn some cases we may need to charge an additional fee to re-deliver the product depending upon the locationIf you choose to cancel the delivery and the order after an attempt has been made to deliver the product ordered, we are only able to issue a refund to you for the cost of the arrangementIf a delivery attempt is made to an incorrect address provided by the customer or the arrangement is refused by the recipient, the order will not be refunded We will offer a redelivery to a valid recipient or address if requested and provided by the customerThis order was called in @2:for same day delivery before 6PMPM local time is our cutoff for Same Day Deliveries We will make our best effort to make these deliveries the same day Any order placed for Same Day Delivery after PM local time will in most cases be delivered the following business dayWe will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific times
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, ***
Complaint: [redacted] I am rejecting this response because: As previously stated, unless you are placing a new order with this company, it is IMPOSSIBLE to contact customer service- I wasted hours trying to do so.I did not receive what was advertised, so the payment must be disputed Regards, [redacted]
This is in response to the complaint submitted by Ms[redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was received In our commitment to customers satisfaction, we have made several attempts to reach Ms [redacted] in order to resolve the issue but have not been able to reach her We will continue to reach out to Ms [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
I do understand the customer comments but we have closed the issued since the refund was issued and is being processed with credit card service and their bankThank you for your understanding, Robert
Please accept my sincere condolences for your loss and apologizes for the issues mentioned tooThe customer ordered a Pastel Sympathy Vase@$The on-line description was as follows: Extend your sincerest sympathy to someone with gentle hues in this Pastel Sympathy Vase arrangementFresh roses, Gerber daisies and lilies are among some of the beautiful flowers that make this bouquet so specialThe pastel colors offer a sense of calm and comfort during a difficult time.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe florist filled the arrangement to its value using the on line photo for referenceThe customer service representative requested for a photo of the arrangement be emailed but was never provided and a partial refund was issued as shown:Amount: $vs Transaction [redacted] on 1/22/The customer claims that she ordered a large lavender vase of flowers but the description mentions, Pastel Sympathy colors using roses, Gerber daisies, and lilies with no indication of the amount of flowers that are to be used but it would be filled to value, which it wasThe Avas website contains:Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company
My apologizes for the issues mentionedAs a sign of good faith; A refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
My apologizes for the issues mentionedAs shown below, the florist made the arrangement as indicated in the recipe and it was delivered on 11/22/and signed for by the nurses station/A.HamettSince the customer has contacted her bank to dispute the charges, we will not respond to this complaint until we are contacted by the customers bankThank you for your understanding.The on line description of the arrangement ordered was as follows: Bouncing Baby Boy Bouquet;Welcome a sweet new baby boy with this gorgeous arrangement fit for the newest addition to the family White lilies, yellow roses, blue delphinium and purple monte casino asters come together beautifully in a lovely glass vase, with no indication of the amount of flowers that are to be usedSuitable for a variety of other occasions as well.*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelFlorists recipe used to fill the arrangement to value:A clear vase with yellow roses, stems of white lilies,accented with purple monte casino & blue delphinium, arranged tight
My apologizes for the issues mentioned As customer discussed with our customer service agent, a partial refund of $was offered, accepted and issued too:- Amount: $vs Transaction [redacted] based on that refund, the customer was not going to dispute the charges with the bank and was issued in good faithAs shown within the Avas website:Arrangement pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelSubstitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards
Complaint: [redacted] I am rejecting this response because: They are not listing or can't readThe bank has already processed the payment and will not be able to take any actions against them or contact themThis is a good example of their lack of service Regards, [redacted]
I am rejecting this response because: There is nothing that Avas is saying which I have not already mentioned except some truth like: I did not refuse the flowers I told the driver that they needed to go to the funeral home which is why I said funeral home when starting the order I said we need to correct this and he called his supervisor and the the driver came back and said, "You need to take this up with Avas, I have a lot of deliveries to make and need to leave," and drove offThey NEVER ATTEMPTED to resolve my issue which is I needed flowers to go to a funeral home!!!! I said to the person how do we correct this, and she said we can't it's too late!! That's IT??? I got off the phone with them and called another flower shop and got flowers delivered NO PROBLEM!!!! Better Flowers and Less Money!!!!If you care about your reputation whatsoever, which obviously by your 1,complaints and an F Rating you don't, then please refund my money otherwise I will make sure anyone and everyone who I know (FaceBook, LinkedIn, Yelp and Twitter) will know what kind of horrible shop you are running!'
To whom it may concern,Thank you for taking the time to reach out to use regarding [redacted] recent orderMr [redacted] arrangement was not delivered on 2/because his order was placed during flex delivery periodAs indicated on the website when he placed his order, as well as the invoice that was sent to his email after placing the order, orders placed on Valentine's Day were not guaranteed for same-day deliveryMr [redacted] order was completely refunded on 2/We cannot assist Mr [redacted] further at this pointThank you and have a great day
Please accept my sincere condolences for the loss of your sonI also apologize for the issues experienced as mentionedThe shop did have computer issues and received the order too late to make the delivery to the serviceThe shop contacted the church for a home address but instead, delivered the plant to the minister, on Sunday, at the church for them to give it to the family, which was doneAs a sign of good faith, a partial refund of $has been issued as shown: A refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.9/24/4:55PM by cumbs (Christopher Umbs)REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because: A picture of what was received was sent and the number of flowers received is NOT what this man is stating My phone calls are recorded and with the last call that I made to Avas, the representative stated that what I ordered is not what was delivered and there was an error Avas website also states that a full refund will given if you are unsatisfied Contact within hrswhich I did and the item will need to be picked up I told them that this was fine, its not what I ordered anyway and they chose to not honor their "satisfaction guarantee." This company is built on deception and advertising and I am not the only person who has ever had a problem There are many, many complaints with this company doing the exact same thing and offering the same pathetic store credit that they know nobody will use I do thank you for admitting error on your part and stating it was incorrect That will greatly aid the chargeback I have filed with my CC company Its unfortunate that you did not simply issue a refund and now the CC company will and you will also be charged with a $chargeback fee Poor financial decision in my opinion to rather pay to issue a refund Regards, [redacted] ***
This is in response to the complaint submitted by Ms***,We have reached out to Ms*** and she has provided us with the information that we needed to research this chargeUnfortunately, our accounting department has advised us that we do not have any charge that matches the information providedIf Ms*** does still feel that this charge is valid, we would ask her to provide us with a statement showing this chargeShe may also ask her bank to contact us directly and ask for myself or Nelson V [redacted] if they feel this was charged to AVAS Flowers.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
As shown within the Avas website;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayA partial refund was issued Amount: $vs Transaction [redacted] As shown on the invoice, emailed to the customer at the time of the "on line order" being placed:This order has been placed on FLEX DELIVERY! Delivery on: 05/06/2016, 05/07/or 05/08/2016Request delivery on:Monday, 5/9, before 7(local time)we will do our best to try and deliver by this time, however, it is not guaranteed
My name is Chris with Avas Flowers management and I’m very sorry that you felt the difference between the delivery fee and the service fee was not fully explainedWe do require customers to check that they have read the terms and conditions and we show the full total before final confirmation of paymentSince you feel this was not made clear, I have credited you with $store credit that never expires and may be used anywhere in the countryThis would be more than enough to cover any future handling chargeI also understand there is a question about our location and how delivery is madeThis is from our website.DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.Our direct delivery zones are: 10901, 10952, 10901, 07446, 07446, 10982, 10931, 10901, 07458, 07401, 10952, 10974, 07456, 07463, 07481, 07456, 10952, 10977, 07417, 07456, 07677, 07456, 07423, 07656, 10977, 10965, 10954, 07432, 07645, 10977, 07465, 10970, 10987, 07450, 10954, 07676, 07642, 07436, 07465, 07452, 07675, 10970, 07675, 07677, 10994, 07420, 10956, 07470, 07675, 07508, 07538, 07442, 07675, 07506We are proud affiliates of ***, [redacted] , and [redacted] We will often use another affiliated member of ***, [redacted] , and [redacted] to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers