---------------------------------------------------------------This is response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI know that doesn’t make up for not being able to fill this in the first placeIf you will give us a chance to show that this is not how our orders are usually processed, I have also credited you with $store credit that never expires and may be used anywhere in the country
Complaint: [redacted] I am rejecting this response because:Your website gave me an exact price for what I ordered to the penny This was after I entered the exact delivery address If you cannot provide what you are selling for what you advertise you should not be selling it What I went through amounts to fraud and extortion That may be your way of conducting business, but it's not ethical Regards, [redacted]
My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisI see that you have spoken with customer service since this and were issued a refund of $ 08/18/4:07PM REFUNDED ORDERThe order has been refunded - Amount: $ vs Transaction [redacted]
My apologizes for the issues mentionedThe customer submitted a photo of the orchid plant which had white blooming flowers and large green leaves in a potThe customer mentioned that she was going to file a dispute with the bank and based on statement, we are unable to respond to the complaint we will respond to the bank when contacted to resolve the issuesThank you for your understanding, Robertrefunded - Amount: $vs Transaction [redacted]
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.Sincerely
We have responded to the customers complaint as shown below:On 6/@5:44PM, a customer service representative spoke to the customer who approved color substitution since the florist was not able to make the arrangement with white flowersThe substitution was to be for an arrangement of pale yellow carnations and some other light yellow flowers on the side with no indication of the amount of flowers or what other flowers were to be used eitherI do apologize for the other issues with the banner@$The florist used all fresh flowers in a wreath and did match the substitution policy shown within the Avas website and lso shown below:Substitution PolicyThe flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueOn 6/9, the customer was offered as$refund which was issued: refunded - Amount: $vs Transaction [redacted] The customer has mentioned in the complaint; I am also planning on contacting the Indiana general attorneyBased on that information, we will respond to that complaint when we are contactedThere are no other offers available at this time based on the secondary complaint forthcomingThank you for your understanding.Since the customer has refused to accept the $refund issued in good faith and the fact that they will file a complaint with the Indiana Attorney general, we have no other offers available at this timeYou agree to this Agreement/Terms of Services by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us
This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter On July 23rd, one of our customer service agents reached out to Ms*** as part of our resolution process and were informed that she did not wish further contactWe do remain open to resolving this should Ms*** wish to contact usOtherwise, we will honor her request for no contact.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
Complaint: [redacted] I am rejecting this response because: There was NEVER a cr or order number givenAfter much argument with this business they agreed to credit my account and it remains to be seen if the credit goes throughHOWEVER this business is misrepresenting itself to the public in MANY waysFirst: They say they are a locally owned company but they are not located in the S [redacted] , NC areaas a matter of fact, THEY AREN'T EVEN LOCATED IN THE STATESecond: The person who answered the phone gave me the "local" area code (which I didn't know) so that my friend could get a call when her flowers were delivered- he made up that numberit was NOT the area codeIt is obvious that they never had any intention of delivering the flowers (and they NEVER made any attemptthey simply charged my credit card)Third: Their entire website is a scam (see my first pointthey are NOT in any way locally operatedthey are a call center!) If you look on consumer complaint websites all over the computer you will find their name: Ava's FloristThey should not be allowed to misrepresent themselves to the public nor to steal money and not fulfill contractsI absolutely reject this ridiculous response
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedUpon review, we have discovered that we were not informed of any issues with this order till days after deliveryAs our Customer Service terms state below, we must be informed of any quality issue within hours.SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.To receive a refund, non-perishable products may be returned unused and in its original state within days of delivery for a full refund of the cost of the item, less any service feesHand-delivered floral product or perishable goods may be returned in its original state within hours of delivery and may be subject to a 50% restocking fee of the cost of the product To receive an exchange of goods, notify us within hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to youWe will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a redeliveryIf you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.Refunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking feesDespite the delay in notification, we did reach out to Ms [redacted] and made a Good Faith effort to resolve it Ms [redacted] has informed us that she does not wish to work with us and had no interest in resolving this Ms [redacted] also requested that we do not contact her again which we will respect Our offer continues to stand and we will remain open to resolving this should she wish.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
This is in response to the complaint submitted by Ms***We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter and we have had her refunded as we would for any customer in these circumstances.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.Christopher U***Customer Satisfaction SpecialistAvas Flowers
To Whom it May Concern,The customer Mrs [redacted] placed her order via our website on February 14th,The customer agreed to our holiday flex policy that states: Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayMrs [redacted] placed the delivery time for any time before pm, as stated on her invoice delivery times are not guaranteed:This order has been placed on FLEX DELIVERY! Delivery On: 02/14/or 02/15/2017! Preferred Delivery Date: Tue, 02/14/before 4PM (local time) We will do our best to try and deliver by this time however it is not guaranteed The customer is not eligible for a refund at this time, as per the floral arrangement not being up to standards, we have not received any product quality complaints since the receipt of the product
To whom it may concern,Thank you for taking the time to speak to us regarding [redacted] orderThe order has been refunded in the amount of $99.92, so there is nothing else we can do to further assist [redacted] It can sometimes take 3-business days for refunds to appear on billing statements though we release the funds right awayThank you and have a great day
My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent order The following is from our website stating how deliveries are madeDELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.Our direct delivery zones are: 10901, 10952, 10901, 07446, 07446, 10982, 10931, 10901, 07458, 07401, 10952, 10974, 07456, 07463, 07481, 07456, 10952, 10977, 07417, 07456, 07677, 07456, 07423, 07656, 10977, 10965, 10954, 07432, 07645, 10977, 07465, 10970, 10987, 07450, 10954, 07676, 07642, 07436, 07465, 07452, 07675, 10970, 07675, 07677, 10994, 07420, 10956, 07470, 07675, 07508, 07538, 07442, 07675, 07506We are proud affiliates of FTD, 800Flowers, and TelefloraWe will often use another affiliated member of FTD, 800Flowers, and Teleflora to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers
To whom is may concern,Thank you for reaching out to us regarding [redacted] order [redacted] order was delivered the same day it was deliveredThe arrangement was delivered at 3:pm, and we had arranged a pick up and re-delivery of the new arrangement by pm the same dayThe agent *** [redacted] spoke to did not say it would be delivered in the morning but that the designer would deliver it as early as possible as this was a time sensitive situation [redacted] was given 15% off her order as well as an additional $in store creditThe new arrangement was delivered to the recipient's daughter at 1:pm on 2/We cannot provide [redacted] with a further refund unless we pick up the arrangement that was redelivered up, and she would only be eligible for a partial refund (minus the cost of goods as the designer has delivered two arrangements.) Have a great day
ORDER# [redacted] , please accept my sincere belated condolences for your lossI have spoken to the florist who did deliver the arrangement as requested but someone in the funeral home placed it at the wrong serviceOur customer service representative contacted the customer to let her know what had happened and offered a fruit basket, at the same value, to be delivered to the home of the family, when the address would be providedThe address that was given was for an apartment in EdisonWhen the florist arrived there, no one was home and a call tag was left to contact the floristAn alternate address was provided in Perth Amboy and the delivery was successfulIt was delivered on 4/@11:15am and accepted by the residentThe florist made the funeral arrangement and was paid for it and delivered the fruit basket at their expense, as a courtesy to the customerThe customer mentioned that she expected to have both the flowers delivered and the fruit basket tooAs explained, the fruit basket was done at the florists expense since it was not the fault of Avas flowers.As a sign of good faith, a partial refund in the amount of $has been issued as shown:A refund of $has been applied to transaction id [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
In regards to the complaint # [redacted] , it has not be resolved Avas Flowers never did resend my flower order, nor did they respond to my subsequent emailsPlease re-open this case and ask them to refund my moneyI will no longer accept their offer of replacing the order
---------------------------------------------------------------This is response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
The complaint has been resolvedThankyou
My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI know that doesn’t make up for not being able to fill this in the first placeIf you will give us a chance to show that this is not how our orders are usually processed, I have also credited you with $store credit that never expires and may be used anywhere in the country
My apologizes for the issues mentionedas shown, a refund was issued on 5/8/2016;The order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because:Your website gave me an exact price for what I ordered to the penny This was after I entered the exact delivery address If you cannot provide what you are selling for what you advertise you should not be selling it What I went through amounts to fraud and extortion That may be your way of conducting business, but it's not ethical Regards, [redacted]
My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisI see that you have spoken with customer service since this and were issued a refund of $ 08/18/4:07PM REFUNDED ORDERThe order has been refunded - Amount: $ vs Transaction [redacted]
My apologizes for the issues mentionedThe customer submitted a photo of the orchid plant which had white blooming flowers and large green leaves in a potThe customer mentioned that she was going to file a dispute with the bank and based on statement, we are unable to respond to the complaint we will respond to the bank when contacted to resolve the issuesThank you for your understanding, Robertrefunded - Amount: $vs Transaction [redacted]
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.Sincerely
We have responded to the customers complaint as shown below:On 6/@5:44PM, a customer service representative spoke to the customer who approved color substitution since the florist was not able to make the arrangement with white flowersThe substitution was to be for an arrangement of pale yellow carnations and some other light yellow flowers on the side with no indication of the amount of flowers or what other flowers were to be used eitherI do apologize for the other issues with the banner@$The florist used all fresh flowers in a wreath and did match the substitution policy shown within the Avas website and lso shown below:Substitution PolicyThe flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueOn 6/9, the customer was offered as$refund which was issued: refunded - Amount: $vs Transaction [redacted] The customer has mentioned in the complaint; I am also planning on contacting the Indiana general attorneyBased on that information, we will respond to that complaint when we are contactedThere are no other offers available at this time based on the secondary complaint forthcomingThank you for your understanding.Since the customer has refused to accept the $refund issued in good faith and the fact that they will file a complaint with the Indiana Attorney general, we have no other offers available at this timeYou agree to this Agreement/Terms of Services by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us
This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter On July 23rd, one of our customer service agents reached out to Ms*** as part of our resolution process and were informed that she did not wish further contactWe do remain open to resolving this should Ms*** wish to contact usOtherwise, we will honor her request for no contact.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
I filed a complaint on Avas FlowersI just wanted to let you know that I got the refund Thank you,
Complaint: [redacted] I am rejecting this response because: There was NEVER a c
r or order number givenAfter much argument with this business they agreed to credit my account and it remains to be seen if the credit goes throughHOWEVER this business is misrepresenting itself to the public in MANY waysFirst: They say they are a locally owned company but they are not located in the S [redacted] , NC areaas a matter of fact, THEY AREN'T EVEN LOCATED IN THE STATESecond: The person who answered the phone gave me the "local" area code (which I didn't know) so that my friend could get a call when her flowers were delivered- he made up that numberit was NOT the area codeIt is obvious that they never had any intention of delivering the flowers (and they NEVER made any attemptthey simply charged my credit card)Third: Their entire website is a scam (see my first pointthey are NOT in any way locally operatedthey are a call center!) If you look on consumer complaint websites all over the computer you will find their name: Ava's FloristThey should not be allowed to misrepresent themselves to the public nor to steal money and not fulfill contractsI absolutely reject this ridiculous response
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedUpon review, we have discovered that we were not informed of any issues with this order till days after deliveryAs our Customer Service terms state below, we must be informed of any quality issue within hours.SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.To receive a refund, non-perishable products may be returned unused and in its original state within days of delivery for a full refund of the cost of the item, less any service feesHand-delivered floral product or perishable goods may be returned in its original state within hours of delivery and may be subject to a 50% restocking fee of the cost of the product To receive an exchange of goods, notify us within hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to youWe will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a redeliveryIf you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.Refunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking feesDespite the delay in notification, we did reach out to Ms [redacted] and made a Good Faith effort to resolve it Ms [redacted] has informed us that she does not wish to work with us and had no interest in resolving this Ms [redacted] also requested that we do not contact her again which we will respect Our offer continues to stand and we will remain open to resolving this should she wish.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
This is in response to the complaint submitted by Ms***We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter and we have had her refunded as we would for any customer in these circumstances.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.Christopher U***Customer Satisfaction SpecialistAvas Flowers
To Whom it May Concern,The customer Mrs [redacted] placed her order via our website on February 14th,The customer agreed to our holiday flex policy that states: Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayMrs [redacted] placed the delivery time for any time before pm, as stated on her invoice delivery times are not guaranteed:This order has been placed on FLEX DELIVERY! Delivery On: 02/14/or 02/15/2017! Preferred Delivery Date: Tue, 02/14/before 4PM (local time) We will do our best to try and deliver by this time however it is not guaranteed The customer is not eligible for a refund at this time, as per the floral arrangement not being up to standards, we have not received any product quality complaints since the receipt of the product
To whom it may concern,Thank you for taking the time to speak to us regarding [redacted] orderThe order has been refunded in the amount of $99.92, so there is nothing else we can do to further assist [redacted] It can sometimes take 3-business days for refunds to appear on billing statements though we release the funds right awayThank you and have a great day
My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent order The following is from our website stating how deliveries are madeDELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.Our direct delivery zones are: 10901, 10952, 10901, 07446, 07446, 10982, 10931, 10901, 07458, 07401, 10952, 10974, 07456, 07463, 07481, 07456, 10952, 10977, 07417, 07456, 07677, 07456, 07423, 07656, 10977, 10965, 10954, 07432, 07645, 10977, 07465, 10970, 10987, 07450, 10954, 07676, 07642, 07436, 07465, 07452, 07675, 10970, 07675, 07677, 10994, 07420, 10956, 07470, 07675, 07508, 07538, 07442, 07675, 07506We are proud affiliates of FTD, 800Flowers, and TelefloraWe will often use another affiliated member of FTD, 800Flowers, and Teleflora to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers
To whom is may concern,Thank you for reaching out to us regarding [redacted] order [redacted] order was delivered the same day it was deliveredThe arrangement was delivered at 3:pm, and we had arranged a pick up and re-delivery of the new arrangement by pm the same dayThe agent *** [redacted] spoke to did not say it would be delivered in the morning but that the designer would deliver it as early as possible as this was a time sensitive situation [redacted] was given 15% off her order as well as an additional $in store creditThe new arrangement was delivered to the recipient's daughter at 1:pm on 2/We cannot provide [redacted] with a further refund unless we pick up the arrangement that was redelivered up, and she would only be eligible for a partial refund (minus the cost of goods as the designer has delivered two arrangements.) Have a great day
ORDER# [redacted] , please accept my sincere belated condolences for your lossI have spoken to the florist who did deliver the arrangement as requested but someone in the funeral home placed it at the wrong serviceOur customer service representative contacted the customer to let her know what had happened and offered a fruit basket, at the same value, to be delivered to the home of the family, when the address would be providedThe address that was given was for an apartment in EdisonWhen the florist arrived there, no one was home and a call tag was left to contact the floristAn alternate address was provided in Perth Amboy and the delivery was successfulIt was delivered on 4/@11:15am and accepted by the residentThe florist made the funeral arrangement and was paid for it and delivered the fruit basket at their expense, as a courtesy to the customerThe customer mentioned that she expected to have both the flowers delivered and the fruit basket tooAs explained, the fruit basket was done at the florists expense since it was not the fault of Avas flowers.As a sign of good faith, a partial refund in the amount of $has been issued as shown:A refund of $has been applied to transaction id [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
In regards to the complaint # [redacted] , it has not be resolved Avas Flowers never did resend my flower order, nor did they respond to my subsequent emailsPlease re-open this case and ask them to refund my moneyI will no longer accept their offer of replacing the order