To whom it may concern,Thank you for taking the time to reach out to us regarding [redacted] orderI have also emailed [redacted] directly to the email he provided when he placed his order to keep him in the loop about his pending refunds.The order for [redacted] came to the amount of $This includes one arrangement at $59.99, a large stuffed animal at $34.99, two mylar balloons at $each, and the service fee of $It appears the website duplicated everything and charged you $The service fee was only charged once, and it split the service fee between the two ordersThe customer is not eligible for half of that back as the fee covers the complete order.In total, [redacted] is due a refund in the amount of $back to his credit cardThe duplicate bouquet was already refunded, but the additional add-ons were not, resulting in a remaining balance of $that we owe [redacted] ***I have applied this back to [redacted] credit card.I apologize for any frustration we have causedThank you and have a great day
This is in response to the complaint submitted by [redacted] We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, [redacted] was not satisfied with our service in this matterWe have reviewed this order and see that this was delivered on 2/but we did not receive any notice of issue until 2/Though this is outside of our 24-hour window, we did request [redacted] to send us a picture of the order so we could review this with the local designerTo date, we have not received this.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe believe this matter is now resolved and we have reached out to Ms*** to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
This is response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the service that was received and was refunded in full by our customer service team at that timeWe do thank Ms [redacted] for bringing this to our attention and will use this to help train our staff to prevent this from impacting future customers The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent orderWe have reached out to the local designer and they advised that this was delivered at 2:pm According to the online obituary notice, the service began at 2:on that daySince you did pay for an express delivery for before pm, I have had your express fee refunded back to you, but we would not be able to issue a full refund since the order was accepted and used at the service
My apologizes for the issues mentionedYour on line order was for the following:Fruitful Blessings Basket @$which was described on line: Our Fruitful Blessings Basket is a delicious gift for any lucky recipient to receiveFresh fruits and gourmet treats are artfully arranged in a lovely wicker basket, with no indication of what type of fruits or what gormet treats are to be usedAssortment may vary depending on availability.*Fruit Baskets may require hour notice for delivery in some areas.*Bow and flowers depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe florist used this recipe to fill the basket to value: fruit and gourmet handled basket, a Bow and a Fullsize Greeting Card - CongratulationsThis was delivered on 3/28/@1:and since you did not indicate a signature, [redacted] was indicated to the recipient, as the sender, with your permission.Upon looking at your order history, we were able to find outthat you placed the order on our website and utilized theself service toolsWhenever a customer orders online, wegive them the option to add personalized messages as well asinclude their signature, which you did not do.As indicated in the on line description, "the photo is a depiction of an arrangement that will be made as similar as possible with the same look and feel"It also states that the assortment may vary depending on availabilityWithin the substitution policy:In the case of fruit or gourmet gift baskets, please keep in mind that many fruits and other products are seasonal in nature and we will only utilize the freshest available produce and gourmet itemsAs a result, the components to create your fruit or gourmet basket may vary based on market availabilityBased on the policies mentioned, the customer's request for a full refund is hereby denied.As a courtesy, the cost of the card was refunded: Amount: $vs Transaction [redacted]
This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matter In our commitment to customers satisfaction, we have made several attempts to reach Ms*** in order to resolve the issue but have not been able to reach her We will continue to reach out to Ms*** and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with our service in this matterWe have since reached out to Mr [redacted] and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
My apologizes for the issues mentionedWe have set up a re-delivery of fresh roses for tomorrow at no additional chargeSince they are being re-sent, a refund will not be issued
My apologizes for the issues mentionedOn 3/15/2016:Amount: $vs Transaction [redacted] was refunded to customer, as a courtesy and the refusal fee was charged of $as per Avas policies;Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.If a delivery attempt is made and the arrangement is refused by the recipient, the order will not be refunded We will offer a redelivery to a valid recipient or address if requested and provided by the customer.When the customer placed the on line, no specific size was indicated for the Ficus TreeThe on line description was as follows: A ficus tree makes a wonderful housewarming gift or a lovely addition to any officeEasy to care for, our Green Potted Ficus Tree will bring the outdoors in and create a warm and inviting environment
To whom it may concern,I have reviewed the order number provided and was able to find that this order was sent from [redacted] to [redacted] for a delivery on the 6th.Our designers have informed us that they have attempted delivery on the 6th but the recipient Ms [redacted] was not home, They were able to leave a tag on the door so she may contact them when she is home and available to receive the arrangement.In these cases where the delivery was attempt we wait for the person receiving the arrangement to contact us for a schedule delivery date and time which will best suit them.With the door tagged and calls made left we were still not able to locate the recipient and then it came to a point where we were not able to leave messages on her phone as her voicemail will not accept messages.To assure the delivery on this order the designers then delivered the arrangement in front door and let us know that they also tagged the garage door.We have also received a confirmation of delivery which states they confirmed delivery on 02-09-at 02:Pm.-Nv
To whom it may concern,We have reviewed the complaint in full detail, and we do see that the customer did order the flowers on the 7th of February, as well as they did pay for an express delivery before pmAlthough it is stated on our website that we do not guarantee delivery times, we have still went ahead an honored Mr [redacted] request for a full refund:The order has been refunded - Amount: $vs Transaction [redacted]
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again03/04/4:15PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
Revdex.com COMPLAINT RESOLUTION:Current Reward Points @ WHICH ARE WORTH $AND DO NOT HAVE AN EXPIRATION The order has been refunded - Amount: $vs Transaction [redacted] The order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because: It is not addressed to me, it is addressed to another person and cannot be relative to my complaint Regards, [redacted]
We recieved approval for a designer's choice arrangementThe arrangement was filled to valueWe would love to provide the customer with a refund for the remaining balance, but we cannot do so without Ms [redacted] credit card information of the exact same card that she used to place to order Otherwise we can only provide store credit
Complaint: [redacted] I am rejecting this response because:Thanks for your reply but I know 100% that these flowers were not delivered We confirmed this with immediate family of the deceased that was present the entire day at the church Your own website shows the delivery was made on 05/01/ Regards, [redacted] ***
[redacted] my apologizes for the issues mentioned As shown within the Avas website, for all users to view, before they place their order: Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations or refunds will be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holiday.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.The florist confirmed delivery as shown:confirms delivery on 05-09-at 03:PM ,Order left with Porch/Front Door,front doorWe have expressed the customers concern with reference to the quality of the product deliveredIf the customer approved a pick up and redelivery, please advise and we will let the florist knowDissatisfaction:Since most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund A partial refund has been issued as a sign of good faith as shown: refunded - Amount: $vs Transaction on 5/12/
To whom it may concern,Thank you for taking the time to reach out to us regarding [redacted] orderI have also emailed [redacted] directly to the email he provided when he placed his order to keep him in the loop about his pending refunds.The order for [redacted] came to the amount of $This includes one arrangement at $59.99, a large stuffed animal at $34.99, two mylar balloons at $each, and the service fee of $It appears the website duplicated everything and charged you $The service fee was only charged once, and it split the service fee between the two ordersThe customer is not eligible for half of that back as the fee covers the complete order.In total, [redacted] is due a refund in the amount of $back to his credit cardThe duplicate bouquet was already refunded, but the additional add-ons were not, resulting in a remaining balance of $that we owe [redacted] ***I have applied this back to [redacted] credit card.I apologize for any frustration we have causedThank you and have a great day
This is in response to the complaint submitted by [redacted] We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, [redacted] was not satisfied with our service in this matterWe have reviewed this order and see that this was delivered on 2/but we did not receive any notice of issue until 2/Though this is outside of our 24-hour window, we did request [redacted] to send us a picture of the order so we could review this with the local designerTo date, we have not received this.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe believe this matter is now resolved and we have reached out to Ms*** to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
This is response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the service that was received and was refunded in full by our customer service team at that timeWe do thank Ms [redacted] for bringing this to our attention and will use this to help train our staff to prevent this from impacting future customers The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent orderWe have reached out to the local designer and they advised that this was delivered at 2:pm According to the online obituary notice, the service began at 2:on that daySince you did pay for an express delivery for before pm, I have had your express fee refunded back to you, but we would not be able to issue a full refund since the order was accepted and used at the service
My apologizes for the issues mentionedYour on line order was for the following:Fruitful Blessings Basket @$which was described on line: Our Fruitful Blessings Basket is a delicious gift for any lucky recipient to receiveFresh fruits and gourmet treats are artfully arranged in a lovely wicker basket, with no indication of what type of fruits or what gormet treats are to be usedAssortment may vary depending on availability.*Fruit Baskets may require hour notice for delivery in some areas.*Bow and flowers depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe florist used this recipe to fill the basket to value: fruit and gourmet handled basket, a Bow and a Fullsize Greeting Card - CongratulationsThis was delivered on 3/28/@1:and since you did not indicate a signature, [redacted] was indicated to the recipient, as the sender, with your permission.Upon looking at your order history, we were able to find outthat you placed the order on our website and utilized theself service toolsWhenever a customer orders online, wegive them the option to add personalized messages as well asinclude their signature, which you did not do.As indicated in the on line description, "the photo is a depiction of an arrangement that will be made as similar as possible with the same look and feel"It also states that the assortment may vary depending on availabilityWithin the substitution policy:In the case of fruit or gourmet gift baskets, please keep in mind that many fruits and other products are seasonal in nature and we will only utilize the freshest available produce and gourmet itemsAs a result, the components to create your fruit or gourmet basket may vary based on market availabilityBased on the policies mentioned, the customer's request for a full refund is hereby denied.As a courtesy, the cost of the card was refunded: Amount: $vs Transaction [redacted]
This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matter In our commitment to customers satisfaction, we have made several attempts to reach Ms*** in order to resolve the issue but have not been able to reach her We will continue to reach out to Ms*** and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with our service in this matterWe have since reached out to Mr [redacted] and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
My apologizes for the issues mentionedWe have set up a re-delivery of fresh roses for tomorrow at no additional chargeSince they are being re-sent, a refund will not be issued
My apologizes for the issues mentionedOn 3/15/2016:Amount: $vs Transaction [redacted] was refunded to customer, as a courtesy and the refusal fee was charged of $as per Avas policies;Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.If a delivery attempt is made and the arrangement is refused by the recipient, the order will not be refunded We will offer a redelivery to a valid recipient or address if requested and provided by the customer.When the customer placed the on line, no specific size was indicated for the Ficus TreeThe on line description was as follows: A ficus tree makes a wonderful housewarming gift or a lovely addition to any officeEasy to care for, our Green Potted Ficus Tree will bring the outdoors in and create a warm and inviting environment
On 6/27/15, The order has been refunded - Amount: $vs Transaction [redacted]
To whom it may concern,I have reviewed the order number provided and was able to find that this order was sent from [redacted] to [redacted] for a delivery on the 6th.Our designers have informed us that they have attempted delivery on the 6th but the recipient Ms [redacted] was not home, They were able to leave a tag on the door so she may contact them when she is home and available to receive the arrangement.In these cases where the delivery was attempt we wait for the person receiving the arrangement to contact us for a schedule delivery date and time which will best suit them.With the door tagged and calls made left we were still not able to locate the recipient and then it came to a point where we were not able to leave messages on her phone as her voicemail will not accept messages.To assure the delivery on this order the designers then delivered the arrangement in front door and let us know that they also tagged the garage door.We have also received a confirmation of delivery which states they confirmed delivery on 02-09-at 02:Pm.-Nv
To whom it may concern,We have reviewed the complaint in full detail, and we do see that the customer did order the flowers on the 7th of February, as well as they did pay for an express delivery before pmAlthough it is stated on our website that we do not guarantee delivery times, we have still went ahead an honored Mr [redacted] request for a full refund:The order has been refunded - Amount: $vs Transaction [redacted]
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again03/04/4:15PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
Revdex.com COMPLAINT RESOLUTION:Current Reward Points @ WHICH ARE WORTH $AND DO NOT HAVE AN EXPIRATION The order has been refunded - Amount: $vs Transaction [redacted] The order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because: It is not addressed to me, it is addressed to another person and cannot be relative to my complaint Regards, [redacted]
We recieved approval for a designer's choice arrangementThe arrangement was filled to valueWe would love to provide the customer with a refund for the remaining balance, but we cannot do so without Ms [redacted] credit card information of the exact same card that she used to place to order Otherwise we can only provide store credit
Complaint: [redacted] I am rejecting this response because:Thanks for your reply but I know 100% that these flowers were not delivered We confirmed this with immediate family of the deceased that was present the entire day at the church Your own website shows the delivery was made on 05/01/ Regards, [redacted] ***
[redacted] my apologizes for the issues mentioned As shown within the Avas website, for all users to view, before they place their order: Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations or refunds will be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holiday.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.The florist confirmed delivery as shown:confirms delivery on 05-09-at 03:PM ,Order left with Porch/Front Door,front doorWe have expressed the customers concern with reference to the quality of the product deliveredIf the customer approved a pick up and redelivery, please advise and we will let the florist knowDissatisfaction:Since most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund A partial refund has been issued as a sign of good faith as shown: refunded - Amount: $vs Transaction on 5/12/