My name is [redacted] with Avas Flowers customer service management and I am sorry there was such trouble with thisI see that you have spoken with customer service since this was reported and a new delivery was made on 6/
This is response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] not satisfied with the arrangement that was receivedWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is [redacted] with Avas Flowers customer service management and I understand there was a question about your recent orderWhile most of our items are hand delivered from a local shop, anything marked as “Next Day Only” or “Farm Fresh” are delivered directly from the farm via UPS/FedExWe received a call on the quality of this order and a redelivery was set up at the timeThe order is currently out for delivery today - 3/under UPS tracking number [redacted]
To whom it may concern, We have already been in contact with the customer on the 11th at 5:pm where one of our managers was able to resolve this matter with a 50% refund and a $dollar creditThe customer then submitted another complaint with a another emailing stating that she wanted to be partially refunded but now this has changed to wanting a full refund in the orderIn regards to pleasing our customer have have added a refund of the remaining amount owe to her credit cardThe order has been refunded -Amount $vs transaction [redacted]
, my apologizes for the issues mentionedWith regards to your request for a full refund, please review the Avas policy shown below and within the website too for all users to view before the placement of their order:DissatisfactionSince most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund We have contacted the florist to pick up the arrangement and once that is done, we will be able to respond to your request
Our soothing Pastel Grace and Wonder Bouquet @$conveys affection and warmthFresh lilies, roses and carnations are neatly arranged around accents of baby's breath with no indication of the amount of flowers that are to be used either- See more at: http://www.avasflowers.net/product/pastel-grace-and-wonder-bouquet#sthash.SVnqrT...⇄ pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel The florist used this recipe to fill the arrangement to value:A vase withstem pink lily, peach rose, stems lavender carnations, baby's breath, salal lemon leafI do understand the customers comments but the designer uses the on line description and the recipe provided to fill the arrangement to its valueThe customer was offered a pick up and re delivery but refused that optionA refund in the amount of $was offered and accepted by the customer as shown:refunded - Amount: $vs Transaction [redacted] on 7/16/Additional store credits were also offered and issued:reward points were deposited into the customers Avas Flowers account worth $
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterMs [redacted] has since sent us an email directly as she was unavailable when our customer service agent called and we have resolved this as per her request.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
To whom it may concern:Customer was on website when he purchased said arrangements, and agreed to full price when order was put throughA full refund cannot be issued when an arrangement has already been delivered
My apologizes for the issues mentionedWith reference to order# [redacted] which was placed on line, by the customer and order# [redacted] was also placed on line, by the same customer tooOne order had a greeting card and the other did not have a cardThe florist received both orders and delivered both of them on 12/24/@12:As shown within the Avas website, for all users to view:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas FlowersOur official company name is Flower Tech Center, Inc., but we operate under the name Avas FlowersHereinafter, whenever we use the terms Avas Flowers, We/Us, or Our, please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers.We are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery, which we will cover in more detail belowYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order
Complaint: [redacted] I am rejecting this response because: The incorrect item being ordered and received is only part of the issue, falsely advertising on the internet that Ava's is a florist when it is not...still on the website today...and charging an undisclosed surcharge is a bigger issue.This matter has also been referred to [redacted] as a disputed transaction for the above reasons, who are also addressing the problem Regards, [redacted] ***
This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was received In our commitment to customers satisfaction, we have made several attempts to reach Ms [redacted] in order to resolve the issue but have not been able to reach her We will continue to reach out to Ms*** and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
Complaint: [redacted] I am rejecting this response because:I spoke to a total of customer service repsThe first hung up after trying to charge me for more than the agreed on price, the second advised me that he would cancel the order after I called them backAt that point I did not receive any further contact and I was simply waiting for confirmationIf their policy was no cancellation then the second rep should have informed me at that timeWhen the flowers showed up for delivery the delivery person had no details or further information so I refused delivery thinking that the order had been cancelled At that point I called the company back and spoke to a 3rd rep who told me that they refused to cancel the order and had told the local florist to deliverAgain IF I had known what was happening prior to delivery I would have accepted the flowersAs it stands now I have nothing and they still want my moneyThey attempted to increase the price on me after presenting a set price on the website and accepting paymentThat's why I cancelled the orderThe 3rd representative tried to claim they called back a 3rd time to tell me they were not going to charge more when they did no such thingI only have a total of calls to their numberOne for each time I called them and spoke to a representativeI did contact [redacted] to place a dispute on the charge and the customer service representative advised me to file the complaint with the Revdex.com Regards, [redacted]
To whom it may concern,Thank you for taking the time to reach out to us regarding [redacted] order [redacted] order was placed around the cut off time for the local designers to the funeral home and the specific basket shape that was requested was unavailable with those designersThe shape that was delivered is approved as it was still a basket and as still to value in terms of how it was constructedThey were also doing several arrangements for services, and they did not have enough white flowers to fill [redacted] arrangement to valueThey substituted flowers of equal value in a different color but a color that still matched other arrangements being delivered to the servicesThis is an approved substitutionThe shop used roses, hydrangeas, lilies, snap drags and genestra - all premium flowersThe arrangement was over-filled in terms of valueWe cannot provide [redacted] any discounts or refunds on this arrangementWe have issued her $of store credit to use on a future purchase if she choosesThank you and have a great dayThe picture provided by the recipient: [redacted]
My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisI see that I had spoken with you on 08/and provided you with a $refund at that point08/18/4:23PM by [redacted] ***REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because:This company did not satisfy I requested a refund, order was not delivered as promisedThey were unable to deliver on time for MOTHERS DAY days later it arrived was not what I ordered people on the phone are rude and don't listen I believe they have no intention to satisfy any customerIts a FRAUDMy poor mother got flowers from her son days after mothers day OUTSTANDING!! Regards, [redacted] ***
This is in response to the complaint submitted by Mr [redacted] ***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, we have not been able to locate any order in our system with the information provided In our commitment to customers satisfaction, we have made several attempts to reach Mr [redacted] *** in order to resolve the issue but have not been able to reach him We will continue to reach out to Mr [redacted] *** and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] *** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentionedOn Saturday, the New York metropolitan area received 30" of snow and the shop was unable to make the delivery as requested The adverse conditions were beyond our control and the shop will be making the delivery today, Monday, 1/25/before the end of the day
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI know that doesn’t make up for not being able to fill this in the first placeIf you will give us a chance to show that this is not how our orders are usually processed, I have also credited you with $store credit that never expires and may be used anywhere in the country
My name is [redacted] with Avas Flowers customer service management and I am sorry there was such trouble with thisI see that you have spoken with customer service since this was reported and a new delivery was made on 6/
This is response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] not satisfied with the arrangement that was receivedWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is [redacted] with Avas Flowers customer service management and I understand there was a question about your recent orderWhile most of our items are hand delivered from a local shop, anything marked as “Next Day Only” or “Farm Fresh” are delivered directly from the farm via UPS/FedExWe received a call on the quality of this order and a redelivery was set up at the timeThe order is currently out for delivery today - 3/under UPS tracking number [redacted]
To whom it may concern, We have already been in contact with the customer on the 11th at 5:pm where one of our managers was able to resolve this matter with a 50% refund and a $dollar creditThe customer then submitted another complaint with a another emailing stating that she wanted to be partially refunded but now this has changed to wanting a full refund in the orderIn regards to pleasing our customer have have added a refund of the remaining amount owe to her credit cardThe order has been refunded -Amount $vs transaction [redacted]
, my apologizes for the issues mentionedWith regards to your request for a full refund, please review the Avas policy shown below and within the website too for all users to view before the placement of their order:DissatisfactionSince most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund We have contacted the florist to pick up the arrangement and once that is done, we will be able to respond to your request
Our soothing Pastel Grace and Wonder Bouquet @$conveys affection and warmthFresh lilies, roses and carnations are neatly arranged around accents of baby's breath with no indication of the amount of flowers that are to be used either- See more at: http://www.avasflowers.net/product/pastel-grace-and-wonder-bouquet#sthash.SVnqrT...⇄ pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel The florist used this recipe to fill the arrangement to value:A vase withstem pink lily, peach rose, stems lavender carnations, baby's breath, salal lemon leafI do understand the customers comments but the designer uses the on line description and the recipe provided to fill the arrangement to its valueThe customer was offered a pick up and re delivery but refused that optionA refund in the amount of $was offered and accepted by the customer as shown:refunded - Amount: $vs Transaction [redacted] on 7/16/Additional store credits were also offered and issued:reward points were deposited into the customers Avas Flowers account worth $
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterMs [redacted] has since sent us an email directly as she was unavailable when our customer service agent called and we have resolved this as per her request.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
To whom it may concern:Customer was on website when he purchased said arrangements, and agreed to full price when order was put throughA full refund cannot be issued when an arrangement has already been delivered
My apologizes for the issues mentionedWith reference to order# [redacted] which was placed on line, by the customer and order# [redacted] was also placed on line, by the same customer tooOne order had a greeting card and the other did not have a cardThe florist received both orders and delivered both of them on 12/24/@12:As shown within the Avas website, for all users to view:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas FlowersOur official company name is Flower Tech Center, Inc., but we operate under the name Avas FlowersHereinafter, whenever we use the terms Avas Flowers, We/Us, or Our, please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers.We are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery, which we will cover in more detail belowYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order
Complaint: [redacted] I am rejecting this response because: The incorrect item being ordered and received is only part of the issue, falsely advertising on the internet that Ava's is a florist when it is not...still on the website today...and charging an undisclosed surcharge is a bigger issue.This matter has also been referred to [redacted] as a disputed transaction for the above reasons, who are also addressing the problem Regards, [redacted] ***
This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was received In our commitment to customers satisfaction, we have made several attempts to reach Ms [redacted] in order to resolve the issue but have not been able to reach her We will continue to reach out to Ms*** and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
Complaint: [redacted] I am rejecting this response because:I spoke to a total of customer service repsThe first hung up after trying to charge me for more than the agreed on price, the second advised me that he would cancel the order after I called them backAt that point I did not receive any further contact and I was simply waiting for confirmationIf their policy was no cancellation then the second rep should have informed me at that timeWhen the flowers showed up for delivery the delivery person had no details or further information so I refused delivery thinking that the order had been cancelled At that point I called the company back and spoke to a 3rd rep who told me that they refused to cancel the order and had told the local florist to deliverAgain IF I had known what was happening prior to delivery I would have accepted the flowersAs it stands now I have nothing and they still want my moneyThey attempted to increase the price on me after presenting a set price on the website and accepting paymentThat's why I cancelled the orderThe 3rd representative tried to claim they called back a 3rd time to tell me they were not going to charge more when they did no such thingI only have a total of calls to their numberOne for each time I called them and spoke to a representativeI did contact [redacted] to place a dispute on the charge and the customer service representative advised me to file the complaint with the Revdex.com Regards, [redacted]
To whom it may concern,Thank you for taking the time to reach out to us regarding [redacted] order [redacted] order was placed around the cut off time for the local designers to the funeral home and the specific basket shape that was requested was unavailable with those designersThe shape that was delivered is approved as it was still a basket and as still to value in terms of how it was constructedThey were also doing several arrangements for services, and they did not have enough white flowers to fill [redacted] arrangement to valueThey substituted flowers of equal value in a different color but a color that still matched other arrangements being delivered to the servicesThis is an approved substitutionThe shop used roses, hydrangeas, lilies, snap drags and genestra - all premium flowersThe arrangement was over-filled in terms of valueWe cannot provide [redacted] any discounts or refunds on this arrangementWe have issued her $of store credit to use on a future purchase if she choosesThank you and have a great dayThe picture provided by the recipient: [redacted]
To whom it may concern,Mr [redacted] has stated that our informaiton is not on our website in regards to our location, under our terms of service it clearly states as to our location as well as to how our business is run: Legally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists We also often use FedEx and UPS for delivery, which we will cover in more detail below.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsBecause we also collect information from you with this website, we also have a Privacy Policy that is expressly incorporated into this Agreement You can see our Privacy Policy here (Privacy Policy), and it may be updated at any time.You agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us As well as our location is also featured on our website at the bottom of the We use cookies to enhance your experience on our sitesCookies on our website are not used to store any personal information.© 2006-Avas Flowers® FloristsAll rights Reserved - - Floral Arrangements & Delivery ServicesWe do show that MR [redacted] did receive a full refund for his order:The order has been refunded - Amount: $vs Transaction [redacted]
My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisI see that I had spoken with you on 08/and provided you with a $refund at that point08/18/4:23PM by [redacted] ***REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because:This company did not satisfy I requested a refund, order was not delivered as promisedThey were unable to deliver on time for MOTHERS DAY days later it arrived was not what I ordered people on the phone are rude and don't listen I believe they have no intention to satisfy any customerIts a FRAUDMy poor mother got flowers from her son days after mothers day OUTSTANDING!! Regards, [redacted] ***
This is in response to the complaint submitted by Mr [redacted] ***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, we have not been able to locate any order in our system with the information provided In our commitment to customers satisfaction, we have made several attempts to reach Mr [redacted] *** in order to resolve the issue but have not been able to reach him We will continue to reach out to Mr [redacted] *** and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] *** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
I am rejecting this response because:I have not disputed the charge I even stated as such to their so called Stupidvisor Hector AG
My apologizes for the issues mentionedOn Saturday, the New York metropolitan area received 30" of snow and the shop was unable to make the delivery as requested The adverse conditions were beyond our control and the shop will be making the delivery today, Monday, 1/25/before the end of the day
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI know that doesn’t make up for not being able to fill this in the first placeIf you will give us a chance to show that this is not how our orders are usually processed, I have also credited you with $store credit that never expires and may be used anywhere in the country