The customer ordered a Pastel Sympathy Vase@$The on-line description was as follows:Extend your sincerest sympathy to someone with gentle hues in this Pastel Sympathy Vase arrangementFresh roses, Gerber daisies and lilies are among some of the beautiful flowers that make this bouquet so specialThe pastel colors offer a sense of calm and comfort during a difficult time.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe florist filled the arrangement to its value using the on line photo for referenceThe customer service representative requested for a photo of the arrangement be emailed but was never provided and a partial refund was issued as shown:Amount: $vs Transaction [redacted] on 1/22/The customer claims that she ordered a large lavender vase of flowers but the description mentions, Pastel Sympathy colors using roses, Gerber daisies, and lilies with no indication of the amount of flowers that are to be used but it would be filled to value, which it was.The Avas website contains:Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company
Please mark this as "resolved" as I don't want to have anything more to do with this companyI had to order a new arrangement (from a different florist) to be sent to my friend to mark her special event properly as I intendedAvas Flowers refunded me the "service charge" and I don't want to send any more time with them and thisissue despite not having a fair resolutionI will make sure to contact your site for reviews before dealing with any future businesses of any kind!
Complaint: [redacted] I am rejecting this response because: They did not deliver the flowers at 6:pm as stated I was at the care facility on the phone talking to them until after 7:because I received the text stating they were delivered but they were not and they even admitted to me they was still on the truck when the driver got back to work Regards, [redacted]
My apologizes for the issues mentioned.4/28/2016: In response to the customers email,we responded regarding delivery by a customer service representative:I apologize if your arrangement was not delivered yesterday as per your original requestAccording to our records, you were recently on the phone with our agents in regards to your arrangementIt appears that your arrangement is currently on route and will be arriving in a little whileA delivery confirmation will be sent to your email upon completionWe make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific timesACTUAL DELIVERY DATE: 4/ACTUAL DELIVERY TIME: 4:PM INVOICE:As shown on the invoice, emailed to the customer at the time of the "on line order" being placed:Request delivery on:Thursday 4/28/2016, before 4PM(local time)we will do our best to try and deliver by this time, however, it is not guaranteedAgain we do apologize that you are unsatisfied, but the supervisor is correct, unfortunately if an arrangement is made, and an attempt is made to deliver the flowers we are not able to process full refundsPlease note under our terms of service Section 12: Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds Policy --" If you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.Refunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking fees."This is the reason as to why you only received a partial refund back on your order as shown; A partial refund of $was issued on 4/29/ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company
My apologizes for the issues mentionedA refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
I am rejecting this response because: I paid $for a wreath, and got a totally different flower arrangement, and I stipulated that the wreath had to be at the funeral home before the viewing, giving a specific day and time, it was notSo - I didn't get what I ordered, and what was delivered was not there in time for the viewingI want a full refund, not $I paid over $and didn't receive what I ordered
To whom it may concern,According to our records, this order was successfully delivered: confirms delivery on 01-19-at 03:PM ,Order left with Intended Recipient
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, I was issued a full refund for my purchase of a flower arrangement from Ava's flowersI am satisfied with this actionThank you, [redacted]
his is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was received and was reimbursed in full before this complaint was madeDespite the fact that this order was kept, we have since reached out to offer a further resolution to Ms [redacted] She has since called us and informed us that she does not want further contact so we will honor this, but are open to resolving this should she wish to contact usThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
his is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedOur customer service team has worked with Ms [redacted] since this was filed and we believe this issue is now resolvedThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however I don't think it is right on the business side but it's ok I guess in today's business world there is no more honor but $$$ in their eyes Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I contacted every florist within reasonable delivery mileage of the place of service and no florist shows this order Your website also indicates the following regarding delivery in the FAQ section "Visit our check status page to get the most up to date status Check Status You can call A delivery confirmation is often sent via email, once the delivery has been made and it has been entered it into our systemIn addition, you will likely receive a phone call from a thankful recipient"There is no reference in the FAQ section of your reply to my response about the dates being incorrect I'm holding you accountable for the information that is disclosed on your website along with the due diligence of contacting every florist in the entire city of Norman, OK (since Ava's won't disclose what florist was used) As mentioned in my prior complaint, I contacted the deceased parties family and confirmed the flowers were not delivered I intend to keep this complaint open until resolved to my satisfaction Regards, [redacted] ***
ORDER# [redacted] , my apologizes for the issues mentionedAs shown, on 4/26/15, $has been refunded and this issue has been resolved, The order has been refunded - Amount: $vs Transaction [redacted]
order# [redacted] , my apologizes for the delivery issues mentionedAs shown within the Avas website:We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific timesThe florist did confirm that the arrangement was hand delivered to recipient @2:and the express delivery fee has been refunded as shown:refunded - Amount: $vs Transaction [redacted] on 4/14/ Since most of our products are perishable goods, we do not offer refunds for them once they have been delivered
Complaint: [redacted] I am rejecting this response because:As Per [redacted] they are NOT responsible for any stands [redacted] stated to me that the way the flowers are received is the way it is displayedIn addition to that I want full payment not only for the flowers but for the sympathy cards and taxes paidThe flowers were an embarrassment, the flowers looked as though they were a week old upon arrivalThe order I placed with Avas according to my invoice states "Lavender Sympathy Standing Basket"no where on my statement does it say nor was I informed by their representative that the stand responsibility will be that of the funeral home [redacted] #(**##-###-#### Regards, [redacted] ***
As a sign of good faith, we are willing to ship, from our warehouse, fresh Sunflowers, in a vase, at no additional cost to the customer for next weekPlease advise if this is acceptable and if so, please confirm the recipients name, address for the shippingIf accepted, this in place of any partial refundThank you for your understanding,
We have requested for the customer to email a photo of the arrangement received to; [redacted] @avasflowers and reference order# [redacted] in order for us to discuss this with the floristThe photo has not been received from our customerUntil that is done, we are unable to respond to the complaintThank you for your understanding, Robert
I am rejecting this response because: I am still unsatisfiedI was never told that the fruit basket would be in replacement of my flowersI was told that it was for the inconvenienceWhen it was said that the flowers were in the wrong room, they should have been placed in the correct roomWhen your delivery driver went to the funeral home, he never said anything to the funeral directorThe funeral director told me when I went back for the evening viewing that no one had said anything to him and that if it was placed in the wrong room, as I said to him based upon what I was told, it was due in error to the fact that the flowers were not labeled properlyI can not even confirm that the flowers were actually there and that I would have been in fact satisfied with my purchaseI have seen numerous complaints on Revdex.com.org and numerous other websites that sometimes what was ordered and what was delivered have ended up being two different things, and that in some cases they were not filled to what they should have been for the price that was chargedI also can not confirm that the fruit basket was in fact the value of flowersAccording to your website, the most expensive gift basket is $I was supposed to receive a phone call or email confirmation that they had been delivered, which I have notI am just assuming that they were based upon what was written hereI would hate to make assumptions with this company, since last time I was told I was wrongThe bottom line is, I did not get what I orderedI was never told that I would not be given a refund or that the fruit basket would be in place of my flowersIf that was the case, I should have been told thatI would not have agreed to the fruit basketHad the flowers been moved into the correct room or new flowers, for the evening viewing and a fruit basket sent for the "inconvenience" as I was told, we would not even be having this discussion
The customer ordered a Pastel Sympathy Vase@$The on-line description was as follows:Extend your sincerest sympathy to someone with gentle hues in this Pastel Sympathy Vase arrangementFresh roses, Gerber daisies and lilies are among some of the beautiful flowers that make this bouquet so specialThe pastel colors offer a sense of calm and comfort during a difficult time.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe florist filled the arrangement to its value using the on line photo for referenceThe customer service representative requested for a photo of the arrangement be emailed but was never provided and a partial refund was issued as shown:Amount: $vs Transaction [redacted] on 1/22/The customer claims that she ordered a large lavender vase of flowers but the description mentions, Pastel Sympathy colors using roses, Gerber daisies, and lilies with no indication of the amount of flowers that are to be used but it would be filled to value, which it was.The Avas website contains:Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company
Please mark this as "resolved" as I don't want to have anything more to do with this companyI had to order a new arrangement (from a different florist) to be sent to my friend to mark her special event properly as I intendedAvas Flowers refunded me the "service charge" and I don't want to send any more time with them and thisissue despite not having a fair resolutionI will make sure to contact your site for reviews before dealing with any future businesses of any kind!
Complaint: [redacted] I am rejecting this response because: They did not deliver the flowers at 6:pm as stated I was at the care facility on the phone talking to them until after 7:because I received the text stating they were delivered but they were not and they even admitted to me they was still on the truck when the driver got back to work Regards, [redacted]
My apologizes for the issues mentioned.4/28/2016: In response to the customers email,we responded regarding delivery by a customer service representative:I apologize if your arrangement was not delivered yesterday as per your original requestAccording to our records, you were recently on the phone with our agents in regards to your arrangementIt appears that your arrangement is currently on route and will be arriving in a little whileA delivery confirmation will be sent to your email upon completionWe make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific timesACTUAL DELIVERY DATE: 4/ACTUAL DELIVERY TIME: 4:PM INVOICE:As shown on the invoice, emailed to the customer at the time of the "on line order" being placed:Request delivery on:Thursday 4/28/2016, before 4PM(local time)we will do our best to try and deliver by this time, however, it is not guaranteedAgain we do apologize that you are unsatisfied, but the supervisor is correct, unfortunately if an arrangement is made, and an attempt is made to deliver the flowers we are not able to process full refundsPlease note under our terms of service Section 12: Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds Policy --" If you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.Refunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking fees."This is the reason as to why you only received a partial refund back on your order as shown; A partial refund of $was issued on 4/29/ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company
My apologizes for the issues mentionedA refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
I am rejecting this response because: I paid $for a wreath, and got a totally different flower arrangement, and I stipulated that the wreath had to be at the funeral home before the viewing, giving a specific day and time, it was notSo - I didn't get what I ordered, and what was delivered was not there in time for the viewingI want a full refund, not $I paid over $and didn't receive what I ordered
To whom it may concern,According to our records, this order was successfully delivered: confirms delivery on 01-19-at 03:PM ,Order left with Intended Recipient
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, I was issued a full refund for my purchase of a flower arrangement from Ava's flowersI am satisfied with this actionThank you, [redacted]
we have notified the florist to pick what they deliveredOnce they confirm the pick a refund for the plant will be issued since is was not acceptable
his is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was received and was reimbursed in full before this complaint was madeDespite the fact that this order was kept, we have since reached out to offer a further resolution to Ms [redacted] She has since called us and informed us that she does not want further contact so we will honor this, but are open to resolving this should she wish to contact usThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
his is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedOur customer service team has worked with Ms [redacted] since this was filed and we believe this issue is now resolvedThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however I don't think it is right on the business side but it's ok I guess in today's business world there is no more honor but $$$ in their eyes Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I contacted every florist within reasonable delivery mileage of the place of service and no florist shows this order Your website also indicates the following regarding delivery in the FAQ section "Visit our check status page to get the most up to date status Check Status You can call A delivery confirmation is often sent via email, once the delivery has been made and it has been entered it into our systemIn addition, you will likely receive a phone call from a thankful recipient"There is no reference in the FAQ section of your reply to my response about the dates being incorrect I'm holding you accountable for the information that is disclosed on your website along with the due diligence of contacting every florist in the entire city of Norman, OK (since Ava's won't disclose what florist was used) As mentioned in my prior complaint, I contacted the deceased parties family and confirmed the flowers were not delivered I intend to keep this complaint open until resolved to my satisfaction Regards, [redacted] ***
ORDER# [redacted] , my apologizes for the issues mentionedAs shown, on 4/26/15, $has been refunded and this issue has been resolved, The order has been refunded - Amount: $vs Transaction [redacted]
order# [redacted] , my apologizes for the delivery issues mentionedAs shown within the Avas website:We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific timesThe florist did confirm that the arrangement was hand delivered to recipient @2:and the express delivery fee has been refunded as shown:refunded - Amount: $vs Transaction [redacted] on 4/14/ Since most of our products are perishable goods, we do not offer refunds for them once they have been delivered
Complaint: [redacted] I am rejecting this response because:As Per [redacted] they are NOT responsible for any stands [redacted] stated to me that the way the flowers are received is the way it is displayedIn addition to that I want full payment not only for the flowers but for the sympathy cards and taxes paidThe flowers were an embarrassment, the flowers looked as though they were a week old upon arrivalThe order I placed with Avas according to my invoice states "Lavender Sympathy Standing Basket"no where on my statement does it say nor was I informed by their representative that the stand responsibility will be that of the funeral home [redacted] #(**##-###-#### Regards, [redacted] ***
As a sign of good faith, we are willing to ship, from our warehouse, fresh Sunflowers, in a vase, at no additional cost to the customer for next weekPlease advise if this is acceptable and if so, please confirm the recipients name, address for the shippingIf accepted, this in place of any partial refundThank you for your understanding,
We have requested for the customer to email a photo of the arrangement received to; [redacted] @avasflowers and reference order# [redacted] in order for us to discuss this with the floristThe photo has not been received from our customerUntil that is done, we are unable to respond to the complaintThank you for your understanding, Robert
The customer notified us; However, since you have contacted your bank, we are obligated to deal directly with them from here on out
I am rejecting this response because: I am still unsatisfiedI was never told that the fruit basket would be in replacement of my flowersI was told that it was for the inconvenienceWhen it was said that the flowers were in the wrong room, they should have been placed in the correct roomWhen your delivery driver went to the funeral home, he never said anything to the funeral directorThe funeral director told me when I went back for the evening viewing that no one had said anything to him and that if it was placed in the wrong room, as I said to him based upon what I was told, it was due in error to the fact that the flowers were not labeled properlyI can not even confirm that the flowers were actually there and that I would have been in fact satisfied with my purchaseI have seen numerous complaints on Revdex.com.org and numerous other websites that sometimes what was ordered and what was delivered have ended up being two different things, and that in some cases they were not filled to what they should have been for the price that was chargedI also can not confirm that the fruit basket was in fact the value of flowersAccording to your website, the most expensive gift basket is $I was supposed to receive a phone call or email confirmation that they had been delivered, which I have notI am just assuming that they were based upon what was written hereI would hate to make assumptions with this company, since last time I was told I was wrongThe bottom line is, I did not get what I orderedI was never told that I would not be given a refund or that the fruit basket would be in place of my flowersIf that was the case, I should have been told thatI would not have agreed to the fruit basketHad the flowers been moved into the correct room or new flowers, for the evening viewing and a fruit basket sent for the "inconvenience" as I was told, we would not even be having this discussion