My apologizes for the issues mentioned.The customer gave delivery location as 'the conursing home' that they would know of location, being localThey provided an incorrect address which I couldn't verify but assumed they knew of itAt the time of the order being placed, the invoice is emailed for a customer review and at that time, Avas needs to be notified of any errorsA correct address was provided by ther customer after missing the original requested delivery dateThe florist confirmed delivery on Monday 5/before noon after trying to deliver to the incorrect address numerous timesAs shown within the Avas website for all users to view before placing their order; We are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for deliveryCustomer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyThis order was delivered and it is non refundable;If a delivery attempt is made to an incorrect address provided by the customer or the arrangement is refused by the recipient, the order will not be refunded We will offer a redelivery to a valid recipient or address if requested and provided by the customer
My name is [redacted] with Avas Flowers customer service management and I’m very sorry there was such trouble with this order I see that we had called you on 6/at 1:PM EST and received approval to change from the heart arrangement to the wreathThis order was then delivered on 6/and we did not receive a question about the quality of the order til 6/nor did we receive any pictures of the arrangementAt this point it is too late to question the designer on thisI have refunded $which is the difference between the heart and the oval wreaths
I would like to take this time to apologizeWe are committed to quality and serviceOur guarantee is our personal commitment to our customers to create long term relationshipsYour satisfaction is our Number One priority, not just because it's our job, but because we really do care.Upon reviewing your order, I noticed that it has been canceled and refunded in full
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again03/08/10:14AMThe order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because: I was not informed that the recipient did not like the arrangement Avas Flowers is confused over the person who ordered the arrangement and the recipient I am not the recipient, yet I am being addressed as such I cancelled the order two hours after I made the order Incredibly, not only did they ignore my cancellation, they delivered the flowers five days late, charged me a fee that they charge to insure on time delivery, and when the recipient questioned who they were from, that is when I learned they had been delivered five days late without a card, when I had cancelled them five days prior Then Avas flowers started changing the documents to say I asked for a delivery date of 12/28/ My initial order receipt proves that the original request for delivery was for 12/24/15, not 12/28/that they are trying to reflect So, now they are telling me that the recipient did not like her flowers, and I find this new information to be very upsettingSomehow this continues to worsen as we progress Regards, [redacted]
To whom it may concern,We have reviewed the order for [redacted] and after reviewing the photo we have seen that the arrangement was not filled to value and had offered the customer a refund for a total of $60.92, Since we were not able to retrieve the arrangement no further discount will be processed as the cost of goods was sent to our designers
I am very sorry but, since there was no order placed, there is no documentation for this orderAs it shows on our website, the 45% discount is already listed on the items and there is a 10% discount for first time orders
As mentioned by the customer to a customer service representative:Since the customer has contacted her bank to dispute the charges, we will not respond to this complaint until we are contacted by the customers bankThank you for your understanding
On 2/11/2016, $vs Transaction [redacted] was refunded and additional $was refunded on 2/17/for a total of $toward the total of the arrangement of $89.99.The custometr needs to check with the bank for those transactions since they were issued as shown
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Mr [redacted] and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this mannerWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
Let me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again06/05/10:53AM CHARGE CREDITCARD SYSTEM $N/A 06/13/5:52PM REFUND CREDITCARD [redacted] $-N/A 06/11/11:06AM REFUND CREDITCARD [redacted] $-N/A 06/09/12:54PM REFUND CREDITCARD [redacted] $-N/A Balance: $
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter many attempts to resolve, it's a shame it took this for them to do somethingNot what I wanted, but they did something Regards, [redacted] ***
My apologizes for the issues mentionedYour invoice stated:REQUEST DELIVERY ON;Sat.,01/30/2016BEFORE 4pm LOCAL TIMEWe will do our best to try and deliver by this time, however, it is not guaranteedSince no shop was available to make the delivery as requested, the delivery date had to be changed.The customers order consisted of: Our soothing Pastel Grace and Wonder Bouquet @$conveys affection and warmthFresh lilies, roses and carnations are neatly arranged around accents of baby's breathArtistically displayed in a clear vase with a raffia bow, it is sure to create a spectacular display of unmatched grace and beauty.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe florist filled it to the value as shownON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderWe are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery.The florist confirms delivery on 02-02-at 12:PMThe customer approved to substitute the arrangement with a "Colorful Birthday Bouquet of Premium Flowers"
My name is Chris with Avas Flowers customer service managementI'm very sorry that the arrangement did not meet your expectationsHad we known about this sooner, we might have been able to resolve this for you.In addition to the $refund that has already been issued, we can also issue $of store credit that never expires and may be used anywhere in the country.SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit
I apologize for any inconvenienceAs a matter of satisfying you in regards to your recent order, I can issue you a partial refund of $back to the credit card that was used at the time of purchaseWould you like me to take care of that for you today? ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsWe are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for deliveryMinor substitutions may be made without prior consent or approval from the Customer
My apologizes for the issues mentionedThis order was placed on line 5/6/and falls within the holiday policies shown below:In an effort to provide you a better service this coming Mother's Day, we would like to replace your original arrangement into a designers choiceWe understand how important the occasion is and it's not our intention to deliver different arrangementDue to a high volume of orders, we decided to deliver our best designers choice that the recipient would surely loveWe wanted to make sure that your effort will be recognize in this special dayWe are looking forward to do business with you in the future.Thank you for your understandingThis email was sent to the customer on Sunday, 5/8/2016;Thank you for your recent orderTo ensure that your loved one receives their special arrangement, there may be a few alterationsOur designers have crafted the most beautiful arrangements in honor of Mother´s Day and your loved one will surely enjoy it! Due to the volume of the orders for Mother's day, we ran out of mug which is hard good for your chosen arrangement, we will substitute it with a vasePlease be assured that it will be just as beautiful if not more than the one orderedAll attempts will be exhausted to ensure that your arrangement is delivered during the holiday period, however this is going to a school address so we will proceed with the delivery on May 9, We appreciate your business and look forward to serving youThe customer was notified on 5/of the revised delivery date and it was acceptedAvas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holiday ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.As a sign of good faith, I have issued a partial refund in the amount of $as shown below.A refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
My apologizes for the issues mentioned.The customer gave delivery location as 'the conursing home' that they would know of location, being localThey provided an incorrect address which I couldn't verify but assumed they knew of itAt the time of the order being placed, the invoice is emailed for a customer review and at that time, Avas needs to be notified of any errorsA correct address was provided by ther customer after missing the original requested delivery dateThe florist confirmed delivery on Monday 5/before noon after trying to deliver to the incorrect address numerous timesAs shown within the Avas website for all users to view before placing their order; We are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for deliveryCustomer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyThis order was delivered and it is non refundable;If a delivery attempt is made to an incorrect address provided by the customer or the arrangement is refused by the recipient, the order will not be refunded We will offer a redelivery to a valid recipient or address if requested and provided by the customer
My name is [redacted] with Avas Flowers customer service management and I’m very sorry there was such trouble with this order I see that we had called you on 6/at 1:PM EST and received approval to change from the heart arrangement to the wreathThis order was then delivered on 6/and we did not receive a question about the quality of the order til 6/nor did we receive any pictures of the arrangementAt this point it is too late to question the designer on thisI have refunded $which is the difference between the heart and the oval wreaths
I would like to take this time to apologizeWe are committed to quality and serviceOur guarantee is our personal commitment to our customers to create long term relationshipsYour satisfaction is our Number One priority, not just because it's our job, but because we really do care.Upon reviewing your order, I noticed that it has been canceled and refunded in full
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again03/08/10:14AMThe order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because: I was not informed that the recipient did not like the arrangement Avas Flowers is confused over the person who ordered the arrangement and the recipient I am not the recipient, yet I am being addressed as such I cancelled the order two hours after I made the order Incredibly, not only did they ignore my cancellation, they delivered the flowers five days late, charged me a fee that they charge to insure on time delivery, and when the recipient questioned who they were from, that is when I learned they had been delivered five days late without a card, when I had cancelled them five days prior Then Avas flowers started changing the documents to say I asked for a delivery date of 12/28/ My initial order receipt proves that the original request for delivery was for 12/24/15, not 12/28/that they are trying to reflect So, now they are telling me that the recipient did not like her flowers, and I find this new information to be very upsettingSomehow this continues to worsen as we progress Regards, [redacted]
We have requested for a re delivery of the arrangement delivered with another florist for Wednesday
To whom it may concern,We have reviewed the order for [redacted] and after reviewing the photo we have seen that the arrangement was not filled to value and had offered the customer a refund for a total of $60.92, Since we were not able to retrieve the arrangement no further discount will be processed as the cost of goods was sent to our designers
I am very sorry but, since there was no order placed, there is no documentation for this orderAs it shows on our website, the 45% discount is already listed on the items and there is a 10% discount for first time orders
As mentioned by the customer to a customer service representative:Since the customer has contacted her bank to dispute the charges, we will not respond to this complaint until we are contacted by the customers bankThank you for your understanding
On 2/11/2016, $vs Transaction [redacted] was refunded and additional $was refunded on 2/17/for a total of $toward the total of the arrangement of $89.99.The custometr needs to check with the bank for those transactions since they were issued as shown
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Mr [redacted] and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this mannerWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
my apologizes for the issues mentionedThe order has been refunded - Amount: $vs Transaction [redacted]
Let me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again06/05/10:53AM CHARGE CREDITCARD SYSTEM $N/A 06/13/5:52PM REFUND CREDITCARD [redacted] $-N/A 06/11/11:06AM REFUND CREDITCARD [redacted] $-N/A 06/09/12:54PM REFUND CREDITCARD [redacted] $-N/A Balance: $
To whom it may concern:Regarding order [redacted] for [redacted] , she was already issued a partial refund and that is as far as our power can go
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter many attempts to resolve, it's a shame it took this for them to do somethingNot what I wanted, but they did something Regards, [redacted] ***
My apologizes for the issues mentionedYour invoice stated:REQUEST DELIVERY ON;Sat.,01/30/2016BEFORE 4pm LOCAL TIMEWe will do our best to try and deliver by this time, however, it is not guaranteedSince no shop was available to make the delivery as requested, the delivery date had to be changed.The customers order consisted of: Our soothing Pastel Grace and Wonder Bouquet @$conveys affection and warmthFresh lilies, roses and carnations are neatly arranged around accents of baby's breathArtistically displayed in a clear vase with a raffia bow, it is sure to create a spectacular display of unmatched grace and beauty.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe florist filled it to the value as shownON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderWe are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery.The florist confirms delivery on 02-02-at 12:PMThe customer approved to substitute the arrangement with a "Colorful Birthday Bouquet of Premium Flowers"
My name is Chris with Avas Flowers customer service managementI'm very sorry that the arrangement did not meet your expectationsHad we known about this sooner, we might have been able to resolve this for you.In addition to the $refund that has already been issued, we can also issue $of store credit that never expires and may be used anywhere in the country.SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit
I apologize for any inconvenienceAs a matter of satisfying you in regards to your recent order, I can issue you a partial refund of $back to the credit card that was used at the time of purchaseWould you like me to take care of that for you today? ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsWe are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for deliveryMinor substitutions may be made without prior consent or approval from the Customer
My apologizes for the issues mentionedThis order was placed on line 5/6/and falls within the holiday policies shown below:In an effort to provide you a better service this coming Mother's Day, we would like to replace your original arrangement into a designers choiceWe understand how important the occasion is and it's not our intention to deliver different arrangementDue to a high volume of orders, we decided to deliver our best designers choice that the recipient would surely loveWe wanted to make sure that your effort will be recognize in this special dayWe are looking forward to do business with you in the future.Thank you for your understandingThis email was sent to the customer on Sunday, 5/8/2016;Thank you for your recent orderTo ensure that your loved one receives their special arrangement, there may be a few alterationsOur designers have crafted the most beautiful arrangements in honor of Mother´s Day and your loved one will surely enjoy it! Due to the volume of the orders for Mother's day, we ran out of mug which is hard good for your chosen arrangement, we will substitute it with a vasePlease be assured that it will be just as beautiful if not more than the one orderedAll attempts will be exhausted to ensure that your arrangement is delivered during the holiday period, however this is going to a school address so we will proceed with the delivery on May 9, We appreciate your business and look forward to serving youThe customer was notified on 5/of the revised delivery date and it was acceptedAvas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holiday ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.As a sign of good faith, I have issued a partial refund in the amount of $as shown below.A refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience