I do understand the "recipients" issuesWe are unable to respond to the complaint since she is not the customer and we need to have the customer who placed the order file the complaint since no account information was provided...order# and email used to place the orderThank you for your understanding, Robert
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI do see that refunds were done to adjust the total.02/28/2:34PM REFUND CREDITCARD $-02/28/4:06PM REFUND CREDITCARD $-
I am rejecting this response because: It is completely evident that Ava's has a pattern of deceitful business practices given they have an [F] rating with the Revdex.com, they have entire Facebook page devoted to exposing what a scam they are, and the negative online reviews are countless This only affirms the fact that when you are online you had better do your research to avoid being scammed I only wish I had researched Ava's before calling them Ava's will defer to their Terms of Service, and they can write whatever they like in their terms This, however, does not give Ava's license to act fraudulently First, I thought I was dealing with a local shop because of the way the misrepresent themselves in their advertising Then, I was lied to on multiple occasions about the delivery date of the flowers, once over the phone when I originally ordered the flowers, and once via email later in the process When I found out the flowers had still not been delivered when I was told they would be, I began to investigate and called Ava's After being on hold forever and being disconnected multiple times I was finally prompted to leave a call back number and was not called back until the next day I was then informed they would be arriving late and was given zero chance to cancel and/or get a refund Finally, when the flowers arrived (days after I ordered them) they were not in satisfactory condition and were refused at the door When you look into Ava's (and you do not have to look very far) you will find that this scenario repeats itself over and over This is definitively fraud and it's criminal The only resolution to this situation is a full refund in the amount of $
This is response to the complaint submitted by Ms [redacted] We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the service that was providedIn order to handle this in an expeditious manner, we reached out to Ms [redacted] and were able to resolve this to her satisfaction I would also like to address the concern that we misrepresent ourselves as a local floristThere are numerous places on our website where our methods of operation are fully explained including our terms of service.We are proud affiliates of FTD, 800Flowers, and TelefloraWe will often use another affiliated member of FTD, 800Flowers, and Teleflora to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers.I would also like to address the concern over our ratingGoogle is presently resetting our reviews, but other sites do list us highly and with multi-star ratingsResellerraitings.com with over 15,reviews lists us as out of stars and Trustpilot lists us as out of The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher Customer Satisfaction SpecialistAvas Flowers
To Whom It May Concern,As advertised on our website, We at Avas flowers do not promote that we are nor have even been a local florist, as shown on our website under out terms of service it states that we operate nationwide with local florists:Legally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists We also often use FedEx and UPS for delivery, which we will cover in more detail below.The information that was given to Mrs***, from the local affiliate was information, due to the fact that all orders are sent over with a specific recipe for the product purchased by the consumerAt this time to resolve the complaint, we have went ahead and refunded Mrs***, the amount of $back to the card that she has used a the time of purchase: The order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because: same generic responseThe order was placed before the deadline for guaranteed delivery, and it was not even set to be delivered on the holidayThey came lateThey have times stated on their site they did not meet, which is pm They are falsely advertising the size of the order online and should show their actual arrangement sizesI received a standard arrangementsizes too smallSame snarky "beautiful photo" from the rep The arrangement is probably the most disappointing one I've received from any vendor Days late Regards, [redacted]
To whom it may concern,Thank you for taking the time to reach out to us regarding this orderWe have taken several steps in attempt to resolve this for Ms ***While we apologize for causing any frustration or embarrassment, we cannot offer any additional refundsWe offered to send a plant arrangement to Ms [redacted] and issue a partial refund back to her credit card, which she acceptedThat plant arrangement was already deliveredThis order was requested by a different shop than the one who delivered the inappropriate basketAt this point, she has received the arrangement she is unhappy with and two additional plantsAs we have delivered a fresh, appropriate basket and issued a partial refund, we cannot issue any further refunds on her orderThank you for your patience and understandingHave a great day
To whom it may concern,Thank you for taking the time to reach out to us regarding [redacted] recent order for [redacted] Our system shows there were two orders placed for [redacted] The first arrangement, an orange and yellow arrangement, was delivered on 1/23, was delivered directly to [redacted] The second arrangement, the arrangement requested for 2/23, was not delivered to the recipient directlyAs a result [redacted] were refunded in fullWe cannot assist the customer further at this pointThank you and have a great day
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was received In our commitment to customers satisfaction, we have made several attempts to reach Ms [redacted] in order to resolve the issue but have not been able to reach her We will continue to reach out to Ms [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
As of today, 1/26/16, I have not yet received a response from Avas Flowers as to a resolution!Sincerely, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: It was not until after the company had made no attempt to resolve my situation that I said I would have to ask my credit card company to dispute the charges - I had not done this at the time I spoke with the customer service agent and I told her so Regards, [redacted]
Tthe person filing the complaint is not our customerThe person who placed the order and paid for them needs to file the complaint in order for us to respondThank you for your understanding
We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of Our Substitution Policy for your viewing.Product Recipe: small red vase w/ light pink rose, red roses, stems pink alstroe, w/ greens**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**SUBSTITUTIONSThe flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the deliverySpecific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value.Minor substitutions may be made without prior consent or approval from the CustomerSome examples of minor substitutions include:In a single-type flower arrangement, such as an all tulip or all rose arrangement, we will make every attempt to include only the same flower color(s), but we may have to substitute with another color of the same flower.In mixed arrangements, we will do our best to adhere to the color scheme and may substitute individual flowers with a similar one of equal or greater value.In dish-gardens, blooming plants may be substituted with another type of a blooming plant, while green plants may be substituted with another type of a green plant.In the case of fruit or gourmet gift baskets, please keep in mind that many fruits and other products are seasonal in nature and we will only utilize the freshest available produce and gourmet itemsAs a result, the components to create your fruit or gourmet basket may vary based on market availability.Substitution of some keepsake items will be made only with another novelty keepsake item of the same nature, theme, or occasion
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and would like Chris to contact me instead of me calling customer service and having the same experienceIs this an option?Also, I have not yet disputed the charge with my bank Regards, [redacted] ###-###-#### cell
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterUpon review, we have determined that this order was placed through our website for an item that has a delivery method listed as either UPS or FedExIn such cases, we do not have as much control over the timing of the delivery as we would with a hand delivered item.The following is from our Customer Service policies:We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries for specific timesTypically during circumstances and seasons, deliveries are made from hours ranging from 9am-7pm local timeThis delivery window may change during high-volume days or seasons.Products that are marked as “Wholesale,” “Farm Fresh,” ”Farm-Direct”, or “delivered in a Gift Box” are offered as part of our Direct From the Farm and Warehouse Direct programsThese items are only available through delivery via UPS and FedEx - therefore they cannot be delivered the same day.Despite this, we did reach out to Ms [redacted] to resolve this by phone and by emailMs [redacted] responded to our email and advised us that she did not wish to pursue this matter further with usWe do remain open to resolving this but will respect her desire for no further contact.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentioned Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holiday ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order
Please refrain from personal attacks when we are trying to resolve this for you Your emails to the company have been very abusiveSince you state this has not been disputed and since the order was received and kept, I have refunded $directly back to your card for the late delivery
This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with our service in this matterWe have since reached out to Mr*** and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
I do understand the "recipients" issuesWe are unable to respond to the complaint since she is not the customer and we need to have the customer who placed the order file the complaint since no account information was provided...order# and email used to place the orderThank you for your understanding, Robert
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI do see that refunds were done to adjust the total.02/28/2:34PM REFUND CREDITCARD $-02/28/4:06PM REFUND CREDITCARD $-
I am rejecting this response because: It is completely evident that Ava's has a pattern of deceitful business practices given they have an [F] rating with the Revdex.com, they have entire Facebook page devoted to exposing what a scam they are, and the negative online reviews are countless This only affirms the fact that when you are online you had better do your research to avoid being scammed I only wish I had researched Ava's before calling them Ava's will defer to their Terms of Service, and they can write whatever they like in their terms This, however, does not give Ava's license to act fraudulently First, I thought I was dealing with a local shop because of the way the misrepresent themselves in their advertising Then, I was lied to on multiple occasions about the delivery date of the flowers, once over the phone when I originally ordered the flowers, and once via email later in the process When I found out the flowers had still not been delivered when I was told they would be, I began to investigate and called Ava's After being on hold forever and being disconnected multiple times I was finally prompted to leave a call back number and was not called back until the next day I was then informed they would be arriving late and was given zero chance to cancel and/or get a refund Finally, when the flowers arrived (days after I ordered them) they were not in satisfactory condition and were refused at the door When you look into Ava's (and you do not have to look very far) you will find that this scenario repeats itself over and over This is definitively fraud and it's criminal The only resolution to this situation is a full refund in the amount of $
This is response to the complaint submitted by Ms [redacted] We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the service that was providedIn order to handle this in an expeditious manner, we reached out to Ms [redacted] and were able to resolve this to her satisfaction I would also like to address the concern that we misrepresent ourselves as a local floristThere are numerous places on our website where our methods of operation are fully explained including our terms of service.We are proud affiliates of FTD, 800Flowers, and TelefloraWe will often use another affiliated member of FTD, 800Flowers, and Teleflora to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers.I would also like to address the concern over our ratingGoogle is presently resetting our reviews, but other sites do list us highly and with multi-star ratingsResellerraitings.com with over 15,reviews lists us as out of stars and Trustpilot lists us as out of The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher Customer Satisfaction SpecialistAvas Flowers
To Whom It May Concern,As advertised on our website, We at Avas flowers do not promote that we are nor have even been a local florist, as shown on our website under out terms of service it states that we operate nationwide with local florists:Legally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists We also often use FedEx and UPS for delivery, which we will cover in more detail below.The information that was given to Mrs***, from the local affiliate was information, due to the fact that all orders are sent over with a specific recipe for the product purchased by the consumerAt this time to resolve the complaint, we have went ahead and refunded Mrs***, the amount of $back to the card that she has used a the time of purchase: The order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because: same generic responseThe order was placed before the deadline for guaranteed delivery, and it was not even set to be delivered on the holidayThey came lateThey have times stated on their site they did not meet, which is pm They are falsely advertising the size of the order online and should show their actual arrangement sizesI received a standard arrangementsizes too smallSame snarky "beautiful photo" from the rep The arrangement is probably the most disappointing one I've received from any vendor Days late Regards, [redacted]
To whom it may concern,Thank you for taking the time to reach out to us regarding this orderWe have taken several steps in attempt to resolve this for Ms ***While we apologize for causing any frustration or embarrassment, we cannot offer any additional refundsWe offered to send a plant arrangement to Ms [redacted] and issue a partial refund back to her credit card, which she acceptedThat plant arrangement was already deliveredThis order was requested by a different shop than the one who delivered the inappropriate basketAt this point, she has received the arrangement she is unhappy with and two additional plantsAs we have delivered a fresh, appropriate basket and issued a partial refund, we cannot issue any further refunds on her orderThank you for your patience and understandingHave a great day
To whom it may concern,Thank you for taking the time to reach out to us regarding [redacted] recent order for [redacted] Our system shows there were two orders placed for [redacted] The first arrangement, an orange and yellow arrangement, was delivered on 1/23, was delivered directly to [redacted] The second arrangement, the arrangement requested for 2/23, was not delivered to the recipient directlyAs a result [redacted] were refunded in fullWe cannot assist the customer further at this pointThank you and have a great day
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was received In our commitment to customers satisfaction, we have made several attempts to reach Ms [redacted] in order to resolve the issue but have not been able to reach her We will continue to reach out to Ms [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
As of today, 1/26/16, I have not yet received a response from Avas Flowers as to a resolution!Sincerely, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: It was not until after the company had made no attempt to resolve my situation that I said I would have to ask my credit card company to dispute the charges - I had not done this at the time I spoke with the customer service agent and I told her so Regards, [redacted]
Tthe person filing the complaint is not our customerThe person who placed the order and paid for them needs to file the complaint in order for us to respondThank you for your understanding
We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of Our Substitution Policy for your viewing.Product Recipe: small red vase w/ light pink rose, red roses, stems pink alstroe, w/ greens**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**SUBSTITUTIONSThe flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the deliverySpecific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value.Minor substitutions may be made without prior consent or approval from the CustomerSome examples of minor substitutions include:In a single-type flower arrangement, such as an all tulip or all rose arrangement, we will make every attempt to include only the same flower color(s), but we may have to substitute with another color of the same flower.In mixed arrangements, we will do our best to adhere to the color scheme and may substitute individual flowers with a similar one of equal or greater value.In dish-gardens, blooming plants may be substituted with another type of a blooming plant, while green plants may be substituted with another type of a green plant.In the case of fruit or gourmet gift baskets, please keep in mind that many fruits and other products are seasonal in nature and we will only utilize the freshest available produce and gourmet itemsAs a result, the components to create your fruit or gourmet basket may vary based on market availability.Substitution of some keepsake items will be made only with another novelty keepsake item of the same nature, theme, or occasion
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and would like Chris to contact me instead of me calling customer service and having the same experienceIs this an option?Also, I have not yet disputed the charge with my bank Regards, [redacted] ###-###-#### cell
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterUpon review, we have determined that this order was placed through our website for an item that has a delivery method listed as either UPS or FedExIn such cases, we do not have as much control over the timing of the delivery as we would with a hand delivered item.The following is from our Customer Service policies:We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries for specific timesTypically during circumstances and seasons, deliveries are made from hours ranging from 9am-7pm local timeThis delivery window may change during high-volume days or seasons.Products that are marked as “Wholesale,” “Farm Fresh,” ”Farm-Direct”, or “delivered in a Gift Box” are offered as part of our Direct From the Farm and Warehouse Direct programsThese items are only available through delivery via UPS and FedEx - therefore they cannot be delivered the same day.Despite this, we did reach out to Ms [redacted] to resolve this by phone and by emailMs [redacted] responded to our email and advised us that she did not wish to pursue this matter further with usWe do remain open to resolving this but will respect her desire for no further contact.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentioned Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holiday ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order
Please refrain from personal attacks when we are trying to resolve this for you Your emails to the company have been very abusiveSince you state this has not been disputed and since the order was received and kept, I have refunded $directly back to your card for the late delivery
I have had IT remove this customer from all listsWe do not keep credit card information for security reasons
This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with our service in this matterWe have since reached out to Mr*** and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers