My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.08/31/12:09PM by [redacted] ***REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
Clearly these scam artists that have thousands of bad reviews and Revdex.com complaints have no intention of settling this problem I have reached out to them on several occasions and even discussed paying some money for the flowers However I will not be paying the amount charged and again how can you return an item that you don't know where it came from They can continue to send the same response over and over and I will never accept it I have provided proof that we sent pictures and proof that no response was made to us, only to my credit card company after they returned the funds Then they charged my card again Something needs to be done to businesses like this that continue to get away with ripping off customers Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
My apologizes for the issuedThe order has been refunded - Amount: $vs Transaction [redacted] on 3/21/Since the recipient filed this complaint and the refund was issued, the complaint should be closedThank you for your understanding
Complaint: [redacted] I am rejecting this response because:In speaking with my Credit Card company, they indicate no action has been made to refund the fundsAlso, the above message indicates they refunded me in full, however, earlier today I got an email from the owner of the company ( [redacted] ) who says he believes he can clear it up, that no charge was made and so I will not see a refund(His email dated 9/1243pm (PST) - There are so many conflicting messages about why they cannot refund, why they must deduct a service fee (even though no service was ever provided) and also that there would be a refund, and then Mr [redacted] message saying no refund, due to my never being charged...and now, this response to Revdex.com stating a refund has been processedI will give time to have the pending charge still showing with my credit card to either drop off, be refunded, or cancelledUntil then, I don't have any faith that an actual refund is coming to meAlso, I have much documentation (times, names, contact duration, status of calls, emails to/from this company) that I can provide to show that not only should it never take a customer this long and this much effort to try to resolve an erroneous charge by this company (they do not provide service to the city they took the order for, but were determined to keep my money for it), and that it appears that if a customer isn't as persistent to fight this, they are just left with the charge and no service....multiply that by the thousands of complaints listed against this company and that adds to a lot of money! I believe this company is practicing fraudulent business practices and is getting away with it, just because they can....it takes too much to try to get the situation resolvedAdditionally, the city I was ordering to have flowers delivered to, but that even though they took the order, they do not service, is not the only city that is listed in their online store for services which they do not serve, but do charge forThis needs to be correctedLastly, the [redacted] logo displayed on the Avas Flowers website is in violation to licensing terms by ***, since the company is not an affiliated florist of ***, and leads customers to incorrectly believe they are dealing with an authorized [redacted] storeI believe that needs to be reviewed and corrected, as well Regards,
This is response to the complaint submitted by Ms [redacted] ,Avas Flowers prides itself in providing a superior product at discounted prices Every order is important to us, and we use many strategies to ensure that each is delivered accurately and on timeAvas Flowers offers local delivery in all states Unfortunately, mistakes happen and this delivery was not successfully completed and we will be reviewing this with our local partners I see that our customer service has already been in contact with Ms [redacted] on 3/and has now resolved this issue.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
The customer orderd; Red, White & Blue Sympathy WreathSTANDARD - Small @$179.9refund issued -$100.00- $20.00The balance for the cost of the arrangement was refunded as shown: $refund issuedA refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenienceWe do understand the customers concerns but an arrangement was delivered and that was what was refunded
I am rejecting this response because: no attempt was made to notify me or the recipient of any delay with delivery I believe in good faith, you would at least advise the paying customer that the delivery would be later than requested I continue to request a full refund
This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Ms*** to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
As of 9pm last night I recevied a call stating that my friend received a gift basketThis time there was no rotten fruit in the basketPlease close this case
My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order We are prepared to issue a full refundSince this order was placed over days ago, we need to retake your card number so we can issue thisPlease call us at (*** [redacted] so we may process this for you
ORDER# [redacted] , my apologizes for the issues mentioned.The on line description:Mint and Lime Bouquet is an arrangement in a lovely green vase with white tulips and green button poms with no indication of the amount of flowers that are to be usedItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelAs per the Avas policy shown below, we offered to pick up the arrangement and have it redelivered but the customer refused that optionThe customer requested a full refund but as per the policy is not offeredIn good faith, $is being offered in store credits as shown:Current Reward Points @which are worth $and do not have an expiration date either.Dissatisfaction:Since most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund
To whom it may concern,Thank you for taking the time to reach out to us regarding [redacted] ***s orderThe order was actually placed on 2/during our Valentine's Day flex period which is why it was not delivered on the date [redacted] was hopingHis order was refunded in full on 2/15/in the amount of $We cannot assist [redacted] further with his order at this timeThank you and have a great day
Complaint: [redacted] I am rejecting this response because: as I said; at this point, the only thing I will accept is a full refund It is way past Valentine's day, which is when I either requested a refund or for you to deliver the correct item Again, I want a full refund $ Regards, [redacted] ***
The customer has notified Avas that she has contacted her bank to dispute the charges and based on that statement, we will not respond to this complaint until it is resolved with the bankThank you for your understanding,
ORDER [redacted] , my apologizes foer the issues mentionedas shown, a refund was issued:The order has been refunded - Amount: $vs Transaction [redacted] on 4/22/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that while this resolution does not satisfy my request to be refunded in full, it is at least an attempt to improve their Customer Service Please note, I have not received said credit to date
My apologizes for the issues mentioned.Blooming Romance Bouquet;stems Roses and Carnations @$The on line description of the arrangement ordered was as follows: The Blooming Romance Bouquet is a spectacular display of love and affectionRed roses and red carnations come together to create a romantic and sophisticated arrangement set elegantly in a clear vase Make this occasion that much more special with the perfect flower arrangement that expresses your heart's sentiments*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThere is no indication of the amount of Roses or carnations used to fill the arrangement to valuestems Roses and carnations total with no breakdown The recipe that the florist used to fill the arrangement to value: A vase of red roses, red carnations, arranged with pitosporum, green berries, anda red satin bow.As shown within the Avas website:We are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery
My apologizes for the issues mentioned As shown, the refund of $was issued and the $was also issued too:refunded - Amount: $vs Transaction [redacted] A refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, thank you very much for the appropriate taking of action [redacted]
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.08/31/12:09PM by [redacted] ***REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
Clearly these scam artists that have thousands of bad reviews and Revdex.com complaints have no intention of settling this problem I have reached out to them on several occasions and even discussed paying some money for the flowers However I will not be paying the amount charged and again how can you return an item that you don't know where it came from They can continue to send the same response over and over and I will never accept it I have provided proof that we sent pictures and proof that no response was made to us, only to my credit card company after they returned the funds Then they charged my card again Something needs to be done to businesses like this that continue to get away with ripping off customers Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
My apologizes for the issuedThe order has been refunded - Amount: $vs Transaction [redacted] on 3/21/Since the recipient filed this complaint and the refund was issued, the complaint should be closedThank you for your understanding
Complaint: [redacted] I am rejecting this response because:In speaking with my Credit Card company, they indicate no action has been made to refund the fundsAlso, the above message indicates they refunded me in full, however, earlier today I got an email from the owner of the company ( [redacted] ) who says he believes he can clear it up, that no charge was made and so I will not see a refund(His email dated 9/1243pm (PST) - There are so many conflicting messages about why they cannot refund, why they must deduct a service fee (even though no service was ever provided) and also that there would be a refund, and then Mr [redacted] message saying no refund, due to my never being charged...and now, this response to Revdex.com stating a refund has been processedI will give time to have the pending charge still showing with my credit card to either drop off, be refunded, or cancelledUntil then, I don't have any faith that an actual refund is coming to meAlso, I have much documentation (times, names, contact duration, status of calls, emails to/from this company) that I can provide to show that not only should it never take a customer this long and this much effort to try to resolve an erroneous charge by this company (they do not provide service to the city they took the order for, but were determined to keep my money for it), and that it appears that if a customer isn't as persistent to fight this, they are just left with the charge and no service....multiply that by the thousands of complaints listed against this company and that adds to a lot of money! I believe this company is practicing fraudulent business practices and is getting away with it, just because they can....it takes too much to try to get the situation resolvedAdditionally, the city I was ordering to have flowers delivered to, but that even though they took the order, they do not service, is not the only city that is listed in their online store for services which they do not serve, but do charge forThis needs to be correctedLastly, the [redacted] logo displayed on the Avas Flowers website is in violation to licensing terms by ***, since the company is not an affiliated florist of ***, and leads customers to incorrectly believe they are dealing with an authorized [redacted] storeI believe that needs to be reviewed and corrected, as well Regards,
This is response to the complaint submitted by Ms [redacted] ,Avas Flowers prides itself in providing a superior product at discounted prices Every order is important to us, and we use many strategies to ensure that each is delivered accurately and on timeAvas Flowers offers local delivery in all states Unfortunately, mistakes happen and this delivery was not successfully completed and we will be reviewing this with our local partners I see that our customer service has already been in contact with Ms [redacted] on 3/and has now resolved this issue.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
The customer orderd; Red, White & Blue Sympathy WreathSTANDARD - Small @$179.9refund issued -$100.00- $20.00The balance for the cost of the arrangement was refunded as shown: $refund issuedA refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenienceWe do understand the customers concerns but an arrangement was delivered and that was what was refunded
I am rejecting this response because: no attempt was made to notify me or the recipient of any delay with delivery I believe in good faith, you would at least advise the paying customer that the delivery would be later than requested I continue to request a full refund
This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Ms*** to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
As of 9pm last night I recevied a call stating that my friend received a gift basketThis time there was no rotten fruit in the basketPlease close this case
My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order We are prepared to issue a full refundSince this order was placed over days ago, we need to retake your card number so we can issue thisPlease call us at (*** [redacted] so we may process this for you
ORDER# [redacted] , my apologizes for the issues mentioned.The on line description:Mint and Lime Bouquet is an arrangement in a lovely green vase with white tulips and green button poms with no indication of the amount of flowers that are to be usedItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelAs per the Avas policy shown below, we offered to pick up the arrangement and have it redelivered but the customer refused that optionThe customer requested a full refund but as per the policy is not offeredIn good faith, $is being offered in store credits as shown:Current Reward Points @which are worth $and do not have an expiration date either.Dissatisfaction:Since most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund
To whom it may concern,Thank you for taking the time to reach out to us regarding [redacted] ***s orderThe order was actually placed on 2/during our Valentine's Day flex period which is why it was not delivered on the date [redacted] was hopingHis order was refunded in full on 2/15/in the amount of $We cannot assist [redacted] further with his order at this timeThank you and have a great day
Complaint: [redacted] I am rejecting this response because: as I said; at this point, the only thing I will accept is a full refund It is way past Valentine's day, which is when I either requested a refund or for you to deliver the correct item Again, I want a full refund $ Regards, [redacted] ***
The customer has notified Avas that she has contacted her bank to dispute the charges and based on that statement, we will not respond to this complaint until it is resolved with the bankThank you for your understanding,
Complaint: [redacted] I am rejecting this response because: the flowers were never delivered Regards, [redacted]
ORDER [redacted] , my apologizes foer the issues mentionedas shown, a refund was issued:The order has been refunded - Amount: $vs Transaction [redacted] on 4/22/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that while this resolution does not satisfy my request to be refunded in full, it is at least an attempt to improve their Customer Service Please note, I have not received said credit to date
My apologizes for the issues mentioned.Blooming Romance Bouquet;stems Roses and Carnations @$The on line description of the arrangement ordered was as follows: The Blooming Romance Bouquet is a spectacular display of love and affectionRed roses and red carnations come together to create a romantic and sophisticated arrangement set elegantly in a clear vase Make this occasion that much more special with the perfect flower arrangement that expresses your heart's sentiments*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThere is no indication of the amount of Roses or carnations used to fill the arrangement to valuestems Roses and carnations total with no breakdown The recipe that the florist used to fill the arrangement to value: A vase of red roses, red carnations, arranged with pitosporum, green berries, anda red satin bow.As shown within the Avas website:We are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery
My apologizes for the issues mentioned As shown, the refund of $was issued and the $was also issued too:refunded - Amount: $vs Transaction [redacted] A refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, thank you very much for the appropriate taking of action [redacted]