My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded for the missing balloons on 9/- The order has been refunded - Amount: $vs Transaction [redacted] .If you will give us a chance to show that this is not how our orders are usually processed, I have also credited you with $in store credit that never expires and may be used anywhere in the countryThis is tied to your email addressWhen you enter it online or give it to a sales rep, the credit will appear
My apologizes for the issues mentionedAs shown on the invoice, emailed to the customer at the time of the "on line order" being placed:Request delivery on:Monday, 04/04/2016, before 4PM(local time)we will do our best to try and deliver by this time, however, it is not guaranteed.Avas policies shown within the Avas website for all users to view:Typically during circumstances and seasons, deliveries are made from hours ranging from 9am-7pm local timeON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.With reference to the customers request for a $refund, it is not offered based on the policies shown above regarding "delivery time not guaranteed"The website also states;We are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery
My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent orderWe have reached out to the local designer and they advised that this was received and that the recipient called them to find out who had sent the order as there was no signature on the cardPlease let us know if this is still in questionThank you
My apologizes for the issues mentionedas shown, a refund was issued on 5/8/2016; The order has been refunded - Amount: $vs Transaction [redacted] and customer needs to check with their bank
my apologizes for the issues mentionedThis was an on line/website order in which the customer provided the delivery address, which was incorrectOn 5/14, the customer provided the correct address and it was given to the floristWithin the Revdex.com complaint, the customer stated: "I found out that the same hospital had three separate facilities, in the same locality and then we corrected the address".Message to the florist;"Hi, here's the correct address for the hospital it is going to " [redacted] " the address is " [redacted] ***" as per the customer the recipient has been transferred to a different roomThe new room number is #***" and here's the hospital phone number too ####-###-####"At that point, it was too late for delivery and was delivered to the corrected address on 5/ As shown within the Avas website:ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchaseproducts or services from usIf a delivery attempt is made to an incorrect address provided by the customer or the arrangement is refused by the recipient, the order will not be refunded We will offer a redelivery to a valid recipient or address if requested and provided by the customer
Complaint: [redacted] I am rejecting this response because:I do not agree that it was clearly stated; if it was; I wouldn't have ordered the flowers from themAdditionally; my wife reported they weren't all roses; carnations were used in lieu of rosesI remain very dissatisfied with the product and service Regards, [redacted]
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.02/21/5:55PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted] I also see that you have disputed this with your bank since the refund was issued.02/23/3:44PM REPORTED CHARGEBACK
My apologizes for the issued mentionedThe customers order consisted of a vase arrangement of roses, waxflowers, astroemeria and asters with greenery, with no specific instruction to color, flowers or what vase to useIf the customer will allow a pick up what was delivered, we will have the florist do soOnce that is done, the refund for the cost of the arrangement will be issuedPlease advise, thank you for your understanding, Robert
Complaint: [redacted] I am rejecting this response because:Avas Flowers basically told me They will do nothing to correct there mistake Chris said this has already been disputed and when the credit card company gets ahold of him they will work with them The credit card company already has and they would do nothing more I am still forced to pay for something I did not order! Regards, [redacted]
Our policies do state that we need to speak with the local designer first, but that does not mean a refund can not be givenPlease contact your bank to end the dispute then call us for a refund as we can not process one while this is being contested
To whom it may concern,We have reviewed the order that Mr [redacted] purchased for his wife Mrs [redacted] , Mr [redacted] purchased a farm fresh arrangement that has no guaranteed delivery timeAs featured on our website it clearly states: This product is delivered via ups/fedex in our award winning gift boxAs well as there is no guaranteed delivery times
My apologizes for the issues mentionedI've spoken to the florist who picked up the arrangement in question and replaced them on 5/between 1PM - 5PmWe have closed this complaint and appreciate if you would do the sameThank you
Complaint: [redacted] I am rejecting this response because: There was absolutely no attempt to deliver on February 6th as I had requested, these flowers were for my moms birthday and I went through several phone calls back and forth with this company for several days regarding getting my money refunded and I was tossed around and even hung up on! The flowers were not delivered until AFTER I filed a complaint with my bank and the Revdex.comAnd, an order that was supposed to be delivered ON FEBRUARY 6TH was not delivered until FEBRUARY 9THThe only recourse I was offered after them NOT delivering my order was 15% off my next order, no refunds of any kind, so I paid them for no service! I have numerous emails back and forth where I tried to resolve the issue because I kept getting hung up on when I called Regards, [redacted] ***
A refund of $has been applied to transaction id [redacted] The following email was sent to [redacted] A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refund.We apologize for any inconvenienceThe order has been refunded - Amount: $vs Transaction [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find although this business did not do their part, this resolution is satisfactory to me Please note that AVAS did not resolve this issue for me - the local florist took it upon themselves to correct the miscommunication from AVAS and came through with a premium floral arrangement Regards, [redacted]
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matter I do see that Ms [redacted] spoke with our Customer Service and that this delivery was since receivedWe have made several attempts to reach Ms [redacted] in order to confirm that this issue has been resolved but have not been able to reach her We would like to hear from her to make sure there are no further concerns.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
We have responded based on the Avas policies and description as mentioned:The on line description of the arrangement ordered was as follows: Blooming Garden Basket @$57.99;Our Blooming Garden Basket is a lovely assortment of our freshest blooming plants arranged in a handwoven basket with no indication of the type or the amount of plants that are to be usedPerfect for brightening up any home or office environment.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.- See more at: http://www.avasflowers.net/product/blooming-garden-basket#sthash.iuKJlK9G.dpuf.T...⇄ florist used a basket of kalanchoes, violets and ivy which was to filled to value.Substitution PolicyThe flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the deliverySpecific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal valueThis partial refund was offered and issued:A refund of $has been applied to order no:, [redacted]
Complaint: [redacted] I am rejecting this response because: Why should I pay for any fee The flowers were dead and the greeting card had the wrong name on itNothing they delivered was right Regards, [redacted] ***
I am rejecting this response because:They are only refunding $when I paid $I did not get what I paid for and I don't think they should get away with advertising and lack of customer serviceWhen I tried to call business number it was disconnected
My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order As an apology, I have refunded $directly back to your cardI have also left the $store credit in place if you will give us another chance
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded for the missing balloons on 9/- The order has been refunded - Amount: $vs Transaction [redacted] .If you will give us a chance to show that this is not how our orders are usually processed, I have also credited you with $in store credit that never expires and may be used anywhere in the countryThis is tied to your email addressWhen you enter it online or give it to a sales rep, the credit will appear
My apologizes for the issues mentionedAs shown on the invoice, emailed to the customer at the time of the "on line order" being placed:Request delivery on:Monday, 04/04/2016, before 4PM(local time)we will do our best to try and deliver by this time, however, it is not guaranteed.Avas policies shown within the Avas website for all users to view:Typically during circumstances and seasons, deliveries are made from hours ranging from 9am-7pm local timeON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.With reference to the customers request for a $refund, it is not offered based on the policies shown above regarding "delivery time not guaranteed"The website also states;We are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery
My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent orderWe have reached out to the local designer and they advised that this was received and that the recipient called them to find out who had sent the order as there was no signature on the cardPlease let us know if this is still in questionThank you
My apologizes for the issues mentionedas shown, a refund was issued on 5/8/2016; The order has been refunded - Amount: $vs Transaction [redacted] and customer needs to check with their bank
my apologizes for the issues mentionedThis was an on line/website order in which the customer provided the delivery address, which was incorrectOn 5/14, the customer provided the correct address and it was given to the floristWithin the Revdex.com complaint, the customer stated: "I found out that the same hospital had three separate facilities, in the same locality and then we corrected the address".Message to the florist;"Hi, here's the correct address for the hospital it is going to " [redacted] " the address is " [redacted] ***" as per the customer the recipient has been transferred to a different roomThe new room number is #***" and here's the hospital phone number too ####-###-####"At that point, it was too late for delivery and was delivered to the corrected address on 5/ As shown within the Avas website:ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchaseproducts or services from usIf a delivery attempt is made to an incorrect address provided by the customer or the arrangement is refused by the recipient, the order will not be refunded We will offer a redelivery to a valid recipient or address if requested and provided by the customer
Complaint: [redacted] I am rejecting this response because:I do not agree that it was clearly stated; if it was; I wouldn't have ordered the flowers from themAdditionally; my wife reported they weren't all roses; carnations were used in lieu of rosesI remain very dissatisfied with the product and service Regards, [redacted]
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.02/21/5:55PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted] I also see that you have disputed this with your bank since the refund was issued.02/23/3:44PM REPORTED CHARGEBACK
My apologizes for the issued mentionedThe customers order consisted of a vase arrangement of roses, waxflowers, astroemeria and asters with greenery, with no specific instruction to color, flowers or what vase to useIf the customer will allow a pick up what was delivered, we will have the florist do soOnce that is done, the refund for the cost of the arrangement will be issuedPlease advise, thank you for your understanding, Robert
Complaint: [redacted] I am rejecting this response because:Avas Flowers basically told me They will do nothing to correct there mistake Chris said this has already been disputed and when the credit card company gets ahold of him they will work with them The credit card company already has and they would do nothing more I am still forced to pay for something I did not order! Regards, [redacted]
Our policies do state that we need to speak with the local designer first, but that does not mean a refund can not be givenPlease contact your bank to end the dispute then call us for a refund as we can not process one while this is being contested
To whom it may concern,We have reviewed the order that Mr [redacted] purchased for his wife Mrs [redacted] , Mr [redacted] purchased a farm fresh arrangement that has no guaranteed delivery timeAs featured on our website it clearly states: This product is delivered via ups/fedex in our award winning gift boxAs well as there is no guaranteed delivery times
My apologizes for the issues mentionedI've spoken to the florist who picked up the arrangement in question and replaced them on 5/between 1PM - 5PmWe have closed this complaint and appreciate if you would do the sameThank you
Complaint: [redacted] I am rejecting this response because: There was absolutely no attempt to deliver on February 6th as I had requested, these flowers were for my moms birthday and I went through several phone calls back and forth with this company for several days regarding getting my money refunded and I was tossed around and even hung up on! The flowers were not delivered until AFTER I filed a complaint with my bank and the Revdex.comAnd, an order that was supposed to be delivered ON FEBRUARY 6TH was not delivered until FEBRUARY 9THThe only recourse I was offered after them NOT delivering my order was 15% off my next order, no refunds of any kind, so I paid them for no service! I have numerous emails back and forth where I tried to resolve the issue because I kept getting hung up on when I called Regards, [redacted] ***
A refund of $has been applied to transaction id [redacted] The following email was sent to [redacted] A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refund.We apologize for any inconvenienceThe order has been refunded - Amount: $vs Transaction [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find although this business did not do their part, this resolution is satisfactory to me Please note that AVAS did not resolve this issue for me - the local florist took it upon themselves to correct the miscommunication from AVAS and came through with a premium floral arrangement Regards, [redacted]
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matter I do see that Ms [redacted] spoke with our Customer Service and that this delivery was since receivedWe have made several attempts to reach Ms [redacted] in order to confirm that this issue has been resolved but have not been able to reach her We would like to hear from her to make sure there are no further concerns.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
We have responded based on the Avas policies and description as mentioned:The on line description of the arrangement ordered was as follows: Blooming Garden Basket @$57.99;Our Blooming Garden Basket is a lovely assortment of our freshest blooming plants arranged in a handwoven basket with no indication of the type or the amount of plants that are to be usedPerfect for brightening up any home or office environment.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.- See more at: http://www.avasflowers.net/product/blooming-garden-basket#sthash.iuKJlK9G.dpuf.T...⇄ florist used a basket of kalanchoes, violets and ivy which was to filled to value.Substitution PolicyThe flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the deliverySpecific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal valueThis partial refund was offered and issued:A refund of $has been applied to order no:, [redacted]
Complaint: [redacted] I am rejecting this response because: Why should I pay for any fee The flowers were dead and the greeting card had the wrong name on itNothing they delivered was right Regards, [redacted] ***
I am rejecting this response because:They are only refunding $when I paid $I did not get what I paid for and I don't think they should get away with advertising and lack of customer serviceWhen I tried to call business number it was disconnected
My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order As an apology, I have refunded $directly back to your cardI have also left the $store credit in place if you will give us another chance