As per our previous response, which still stands and conveyed to the customers bank too; Mr [redacted] placed the order on 2/12, after visiting our websiteThe customer received an order confirmation via email that also provides a link to our delivery and substitution Policies as published on our websiteThe customer contacted us on February 12th to express his dissatisfaction on the arrangement that was delivered, claiming for incorrect product, wilted and not filled to valueWe apologized immediately and conducted an investigation to resolve this matterWe have requested a picture of the arrangement delivered to corroborate his claim of incorrect and wilted arrangemenrWe never received that photoOur substitution policy states that the flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the deliverySpecific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal valueProduct description: Our Blooming Love Bouquet is a classic arrangement of stunning red roses in a beautiful red vaseThe florist used this recipe to fill the order to value; long stem red roses in a red vase w/greensNo baby's breath Substitution Policy: The flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the deliverySpecific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal valueMinor substitutions may be made without prior consent or approval from the CustomerSome examples of minor substitutions include: In a single-type flower arrangement, such as an all tulip or all rose arrangement, we will make every attempt to include only the same flower color(s), but we may have to substitute with another color of the same flowerIn mixed arrangements, we will do our best to adhere to the color scheme and may substitute individual flowers with a similar one of equal or greater valueIn dish-gardens, blooming plants may be substituted with another type of a blooming plant, while green plants may be substituted with another type of a green plantIn the case of fruit or gourmet gift baskets, please keep in mind that many fruits and other products are seasonal in nature and we will only utilize the freshest available produce and gourmet itemsAs a result, the components to create your fruit or gourmet basket may vary based on market availabilitySubstitution of some keepsake items will be made only with another novelty keepsake item of the same nature, theme, or occasionAvas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds Policy: In the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditTo receive a refund, non-perishable products may be returned unused and in its original state within days of delivery for a full refund of the cost of the item, less any service feesHand-delivered floral product or perishable goods may be returned in its original state within hours of delivery and may be subject to a 50% restocking fee of the cost of the productTo receive an exchange of goods, notify us within hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to youWe will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a re-deliveryIf you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future useRefunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking feesWe are willing to go above and beyond our obligation to provide additional options in order to satisfy the customer, such as partial store credit or a partial refund, however, a charge-back or full refund is unacceptable and very much outside of our terms of servicesA full refund could not be issued since the arrangement that was delivered was never returnedAccordingly, we disagree with the customer claim
Complaint: [redacted] I am rejecting this response because:This seller is an absolutely liar, they are doing bad business & scam their customers; please take a look at ANY online review for them; see how they are doing with others than myself. they should be FORCED to refund me for this horrible business & heartache!Disgusting & shameful people who STEAL from others. Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: at no time did Avas reach out me, I reached out to them several times the vendor that was used admits to failing to deliver because she could not find the home This was unacceptable My concern is Avas needs to be placed on notice for bad business Regards, [redacted]
ORDER# [redacted] ,THE CUSTOMER ORDERED A DISH GARDEN @$and was issued a refund in the amount of $32.00, which is more than 50% of its costRefunded - Amount: $vs Transaction [redacted] Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueSubstitution of some keepsake items may be necessary due to increased demand, especially during major holidays as availability is often quite limitedIn a single type flower arrangement, such as an all tulip or all rose arrangement we will make every attempt to do the flower type, but we may have to substitute with another color flower The on line description of the item ordered is as follows:What could be better? This lovely dish garden assorted with fresh cut flowers makes for a brilliant piece to send to a friend, loved one, or just someone that you want to make feel special and has no indication of the amount of plants or cut flowers that are to be used either**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**As per the customers statement:I did agree to the mere $refund however for a very small container of ivy I feel I was grossly overchargedThe customer was offered a re delivery but that offer was refusedas per the Avas policy regarding a re delivery:Avas Flowers Satisfaction CommitmentIn the unlikely event you are unhappy with your product(s) we will offer to pick up and re-deliver another product(s) if you notify us within days of receiving the flowers that you are not satisfied If you do not want a re-delivery of a new product(s) and you notified us within days that you are not satisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redeliver instead of a refundRefunds or store credit given for orders that have already been delivered or have had an attempted delivery will only be for the cost of the arrangement(s), excluding service and handling fees
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with our service in this matter We believe this matter is now resolved and we have had this order refunded in full.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.Sincerely Christopher U***Customer Satisfaction SpecialistAvas Flowers
Complaint: [redacted] I am rejecting this response because:I have not been reinbursed at allI even had [redacted] *** do a three way call with me on the line and the representive told us there was no reinbursement madeThis company is unbelievableThey lie about everything Regards, [redacted]
My apologizes for the issues mentioned.This order was placed on line 4/10/and delivered on 4/11/On 4/13, the customer emailed with his comments about the arrangement delivered(more than hours later)Our agent responded on 4/with a request for a photo, if possibleOn 4/16, another agent responded; Would you like me to set up a pickup and re-delivery or would you prefer to leave this in place and receive a partial refund for this order?We did not receive a response to that email until the Revdex.com complaint was issued on 4/25/2016.The statement shown below was included in the customers complaint and for that, we will no longer respond to this complaint and will work with the customers bank to resolve the issues mentioned I wanted a "full" refund on my credit card and if they didn't do that they I would have no choice but to ask my bank and [redacted] to initiate chargebackFor the record I did dispute the credit card charge of $today with [redacted] ***The Avas policies shown within the website for all users to view: ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyAvas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterAs Ms [redacted] has indicated, our local designer was not able to make this delivery in a timely fashionWhen Ms [redacted] called on on 10/she asked that we continue to find a designer to have this delivered that day and we were able to have this done.We have since reached out to Ms [redacted] and she has responded that she had disputed this charge with her bankAs this order was delivered and kept, we would not be able to provide a full refund in this matterAs Ms [redacted] has disputed this, we can not offer any further resolutionSincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent orderWhile substitutions are sometimes necessary, a great effort is always made to keep the same look and feel of the arrangement, using items of greater or equal valueIf you will give us a chance to show that this is not how our orders are usually processed, I have refunded $directly back to your card
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Ms [redacted] to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentioned.We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewingThe Roses were not dead and arrived in good conditionA partial refund in the amount of $was issued on 2/14/Transaction [redacted]
This is in response to the rejection received from Mr***,We have reviewed the initial complaint filed by Mr [redacted] and we do not see any mention of an issue with a previous orderBased on Mr [redacted] email, we do see that there was an order that was delivered on 9/We have reviewed this order history as well, but do not see any notice of complaint at the timeWe understand that Mr*** remains unsatisfied, but we can not offer a resolution on an order this old when we were not notified of an issue at the time
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterAs it has been over days since this order was placed, we would need to re-take the payment information as this is purged from our system for security purposesWe have reached out to Ms [redacted] to advise her of this and hope to hear back from her soon so we may have this resolved.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the delivery issues mentionedAs shown, the order was cancelled and a refund was issued:A refund of $has been applied to transaction id [redacted] refunded - Amount: $vs Transaction [redacted] The following email was sent to " [redacted] ":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refund.We apologize for any inconvenience
Complaint: [redacted] I am rejecting this response because: There was not option to have the flowers delivered in a box from UPS or I would not have ordered them Also, though they stated they would provide a full refund, the bank has not received any refund at this writing The flowers were not only delivered dry from UPS, there was no vase or candy that was in the original order The flowers were for Valentine's Day and there would have been no sense in having a second order delivered after that date Regards, [redacted]
As shown within the Avas website: my apologizes for the issues you have mentionedThis order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery serviceWe’ve been growing our floral business for more than years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usConsumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company
The terms are not cleary stated when placing the order Also when I called to inquire about the delay, the flowers had NOT been delivered I was told by the manager that I could NOT cancel the order even though it was days after my requested delivery date And then he proceeded to tell me that he was ending the call and hung up on me Given there are over other similar complaints maybe you should consider changing your website to make your terms more clear to the consumer.I still feel that because I tried and wasn't allowed to cancel this order before the flowers were delivered that I am requesting a full refund
My name is [redacted] with Avas Flowers customer service managementI see you are due a refund in the amount of Since this order was placed over days ago, we need to retake your card number so we can issue thisPlease call us at [redacted] so we may process this for you
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangements that were receivedIn our commitment to customers satisfaction, we have made several attempts to reach Ms [redacted] in order to resolve the issue but have not been able to reach her As this order was placed over days ago, we would need her to contact us so that we can resolve this issue.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
As per our previous response, which still stands and conveyed to the customers bank too; Mr [redacted] placed the order on 2/12, after visiting our websiteThe customer received an order confirmation via email that also provides a link to our delivery and substitution Policies as published on our websiteThe customer contacted us on February 12th to express his dissatisfaction on the arrangement that was delivered, claiming for incorrect product, wilted and not filled to valueWe apologized immediately and conducted an investigation to resolve this matterWe have requested a picture of the arrangement delivered to corroborate his claim of incorrect and wilted arrangemenrWe never received that photoOur substitution policy states that the flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the deliverySpecific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal valueProduct description: Our Blooming Love Bouquet is a classic arrangement of stunning red roses in a beautiful red vaseThe florist used this recipe to fill the order to value; long stem red roses in a red vase w/greensNo baby's breath Substitution Policy: The flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the deliverySpecific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal valueMinor substitutions may be made without prior consent or approval from the CustomerSome examples of minor substitutions include: In a single-type flower arrangement, such as an all tulip or all rose arrangement, we will make every attempt to include only the same flower color(s), but we may have to substitute with another color of the same flowerIn mixed arrangements, we will do our best to adhere to the color scheme and may substitute individual flowers with a similar one of equal or greater valueIn dish-gardens, blooming plants may be substituted with another type of a blooming plant, while green plants may be substituted with another type of a green plantIn the case of fruit or gourmet gift baskets, please keep in mind that many fruits and other products are seasonal in nature and we will only utilize the freshest available produce and gourmet itemsAs a result, the components to create your fruit or gourmet basket may vary based on market availabilitySubstitution of some keepsake items will be made only with another novelty keepsake item of the same nature, theme, or occasionAvas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds Policy: In the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditTo receive a refund, non-perishable products may be returned unused and in its original state within days of delivery for a full refund of the cost of the item, less any service feesHand-delivered floral product or perishable goods may be returned in its original state within hours of delivery and may be subject to a 50% restocking fee of the cost of the productTo receive an exchange of goods, notify us within hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to youWe will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a re-deliveryIf you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future useRefunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking feesWe are willing to go above and beyond our obligation to provide additional options in order to satisfy the customer, such as partial store credit or a partial refund, however, a charge-back or full refund is unacceptable and very much outside of our terms of servicesA full refund could not be issued since the arrangement that was delivered was never returnedAccordingly, we disagree with the customer claim
Complaint: [redacted] I am rejecting this response because:This seller is an absolutely liar, they are doing bad business & scam their customers; please take a look at ANY online review for them; see how they are doing with others than myself. they should be FORCED to refund me for this horrible business & heartache!Disgusting & shameful people who STEAL from others. Regards, [redacted] ***
My apologizes for the issues mentionedas shown, a refund was issued;The order has been refunded - Amount: $vs Transaction [redacted] on 5/
Complaint: [redacted] I am rejecting this response because: at no time did Avas reach out me, I reached out to them several times the vendor that was used admits to failing to deliver because she could not find the home This was unacceptable My concern is Avas needs to be placed on notice for bad business Regards, [redacted]
ORDER# [redacted] ,THE CUSTOMER ORDERED A DISH GARDEN @$and was issued a refund in the amount of $32.00, which is more than 50% of its costRefunded - Amount: $vs Transaction [redacted] Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueSubstitution of some keepsake items may be necessary due to increased demand, especially during major holidays as availability is often quite limitedIn a single type flower arrangement, such as an all tulip or all rose arrangement we will make every attempt to do the flower type, but we may have to substitute with another color flower The on line description of the item ordered is as follows:What could be better? This lovely dish garden assorted with fresh cut flowers makes for a brilliant piece to send to a friend, loved one, or just someone that you want to make feel special and has no indication of the amount of plants or cut flowers that are to be used either**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**As per the customers statement:I did agree to the mere $refund however for a very small container of ivy I feel I was grossly overchargedThe customer was offered a re delivery but that offer was refusedas per the Avas policy regarding a re delivery:Avas Flowers Satisfaction CommitmentIn the unlikely event you are unhappy with your product(s) we will offer to pick up and re-deliver another product(s) if you notify us within days of receiving the flowers that you are not satisfied If you do not want a re-delivery of a new product(s) and you notified us within days that you are not satisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redeliver instead of a refundRefunds or store credit given for orders that have already been delivered or have had an attempted delivery will only be for the cost of the arrangement(s), excluding service and handling fees
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with our service in this matter We believe this matter is now resolved and we have had this order refunded in full.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.Sincerely Christopher U***Customer Satisfaction SpecialistAvas Flowers
Complaint: [redacted] I am rejecting this response because:I have not been reinbursed at allI even had [redacted] *** do a three way call with me on the line and the representive told us there was no reinbursement madeThis company is unbelievableThey lie about everything Regards, [redacted]
My apologizes for the issues mentioned.This order was placed on line 4/10/and delivered on 4/11/On 4/13, the customer emailed with his comments about the arrangement delivered(more than hours later)Our agent responded on 4/with a request for a photo, if possibleOn 4/16, another agent responded; Would you like me to set up a pickup and re-delivery or would you prefer to leave this in place and receive a partial refund for this order?We did not receive a response to that email until the Revdex.com complaint was issued on 4/25/2016.The statement shown below was included in the customers complaint and for that, we will no longer respond to this complaint and will work with the customers bank to resolve the issues mentioned I wanted a "full" refund on my credit card and if they didn't do that they I would have no choice but to ask my bank and [redacted] to initiate chargebackFor the record I did dispute the credit card charge of $today with [redacted] ***The Avas policies shown within the website for all users to view: ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyAvas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterAs Ms [redacted] has indicated, our local designer was not able to make this delivery in a timely fashionWhen Ms [redacted] called on on 10/she asked that we continue to find a designer to have this delivered that day and we were able to have this done.We have since reached out to Ms [redacted] and she has responded that she had disputed this charge with her bankAs this order was delivered and kept, we would not be able to provide a full refund in this matterAs Ms [redacted] has disputed this, we can not offer any further resolutionSincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent orderWhile substitutions are sometimes necessary, a great effort is always made to keep the same look and feel of the arrangement, using items of greater or equal valueIf you will give us a chance to show that this is not how our orders are usually processed, I have refunded $directly back to your card
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Ms [redacted] to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentioned.We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewingThe Roses were not dead and arrived in good conditionA partial refund in the amount of $was issued on 2/14/Transaction [redacted]
This is in response to the rejection received from Mr***,We have reviewed the initial complaint filed by Mr [redacted] and we do not see any mention of an issue with a previous orderBased on Mr [redacted] email, we do see that there was an order that was delivered on 9/We have reviewed this order history as well, but do not see any notice of complaint at the timeWe understand that Mr*** remains unsatisfied, but we can not offer a resolution on an order this old when we were not notified of an issue at the time
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterAs it has been over days since this order was placed, we would need to re-take the payment information as this is purged from our system for security purposesWe have reached out to Ms [redacted] to advise her of this and hope to hear back from her soon so we may have this resolved.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the delivery issues mentionedAs shown, the order was cancelled and a refund was issued:A refund of $has been applied to transaction id [redacted] refunded - Amount: $vs Transaction [redacted] The following email was sent to " [redacted] ":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refund.We apologize for any inconvenience
Complaint: [redacted] I am rejecting this response because: There was not option to have the flowers delivered in a box from UPS or I would not have ordered them Also, though they stated they would provide a full refund, the bank has not received any refund at this writing The flowers were not only delivered dry from UPS, there was no vase or candy that was in the original order The flowers were for Valentine's Day and there would have been no sense in having a second order delivered after that date Regards, [redacted]
As shown within the Avas website: my apologizes for the issues you have mentionedThis order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery serviceWe’ve been growing our floral business for more than years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usConsumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company
The terms are not cleary stated when placing the order Also when I called to inquire about the delay, the flowers had NOT been delivered I was told by the manager that I could NOT cancel the order even though it was days after my requested delivery date And then he proceeded to tell me that he was ending the call and hung up on me Given there are over other similar complaints maybe you should consider changing your website to make your terms more clear to the consumer.I still feel that because I tried and wasn't allowed to cancel this order before the flowers were delivered that I am requesting a full refund
My name is [redacted] with Avas Flowers customer service managementI see you are due a refund in the amount of Since this order was placed over days ago, we need to retake your card number so we can issue thisPlease call us at [redacted] so we may process this for you
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangements that were receivedIn our commitment to customers satisfaction, we have made several attempts to reach Ms [redacted] in order to resolve the issue but have not been able to reach her As this order was placed over days ago, we would need her to contact us so that we can resolve this issue.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers