[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Mr [redacted] and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is [redacted] with Avas Flowers customer service management and I’m very sorry there was such trouble with this order I would like to address your two order separately [redacted] - This order was entered with a delivery date of 'Before 12' and an invoice was sent for reviewYou did review this and made a correction to the card message but did not let us know that the time was incorrect so delivery was made after but before This was delivered on 6/and we did not receive a notice of quality complaint till 7/ [redacted] - We normally do not issue any refund for a refused delivery An exception was made to refund $of the $that was chargedWe did need to keep the remainder to cover delivery cost and cost of goods for the designer$of store credit was also issued
I reached the customer this morning and had the order refundedThis was a quality only complaint - no other issuesProposed letterThis is response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentioned As a courtesy to the customer, since she has refused a replacement, the handling & service charges of $have been refunded.We will not be issuing $in store credits or any additional offers to resolve this complaintOur policy states that we will offer to pick up and replace the arrangement delivered and that was refused by the customer.Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds Policy:In the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditA refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order The first refund was on 8/and I have refunded the rest todayI have included the details below08/03/12:47PM CHARGE CREDITCARD SYSTEM $N/A 08/06/4:47PM REFUND CREDITCARD [redacted] $-N/A 08/04/2:00AM REFUND CREDITCARD [redacted] $-N/A Balance: $-
This customer has already been refunded in fullThe only further resolution we can do is to provide $of store credit that never expires and may be used anywhere in the country I have issued thisThe following is from out terms of service on our websiteSome rural locations may require an additional charge for delivery You would be contacted by us prior to delivery in the event additional charges need to be applied to a rural delivery03/23/2:10PMREFUNDCREDITCARD $-
Thank you for the correct informationAs shown, the order was cancelled and a refund was issued:A refund of $has been applied to transaction id [redacted] The following email was sent to " [redacted] ":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refundWe apologize for any inconvenience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.11/22/5:58PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because: $is not a satisfactory amount based on the trouble they have causedI feel as though at least half of the purchase price should be refunded since half of the order was wrongThey keep stating substitutions are necessary which is fine as long as it is the same feel and look and it was notAdding an I Love You heart to a bear pictured without one doesn't seem like the same look and feel to me and is not a valid substitution argument Regards, [redacted] ***
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with the arrangement that was received We believe this matter is now resolved and we have reached out to Mr [redacted] to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentionedAs shown, the refund was issued: 12/19/5:25PM REFUNDED ORDER The order has been refunded - Amount: $vs Transaction [redacted]
As shown within the Avas website for all users to view before placing their order;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holiday ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.We are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded for the undisclosed $I've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you againA refund of $has been applied to order no:, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Mr [redacted] and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is [redacted] with Avas Flowers customer service management and I’m very sorry there was such trouble with this order I would like to address your two order separately [redacted] - This order was entered with a delivery date of 'Before 12' and an invoice was sent for reviewYou did review this and made a correction to the card message but did not let us know that the time was incorrect so delivery was made after but before This was delivered on 6/and we did not receive a notice of quality complaint till 7/ [redacted] - We normally do not issue any refund for a refused delivery An exception was made to refund $of the $that was chargedWe did need to keep the remainder to cover delivery cost and cost of goods for the designer$of store credit was also issued
I reached the customer this morning and had the order refundedThis was a quality only complaint - no other issuesProposed letterThis is response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentioned As a courtesy to the customer, since she has refused a replacement, the handling & service charges of $have been refunded.We will not be issuing $in store credits or any additional offers to resolve this complaintOur policy states that we will offer to pick up and replace the arrangement delivered and that was refused by the customer.Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds Policy:In the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditA refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order The first refund was on 8/and I have refunded the rest todayI have included the details below08/03/12:47PM CHARGE CREDITCARD SYSTEM $N/A 08/06/4:47PM REFUND CREDITCARD [redacted] $-N/A 08/04/2:00AM REFUND CREDITCARD [redacted] $-N/A Balance: $-
To whom it may concern:This customer has already been given a partial refund
This customer has already been refunded in fullThe only further resolution we can do is to provide $of store credit that never expires and may be used anywhere in the country I have issued thisThe following is from out terms of service on our websiteSome rural locations may require an additional charge for delivery You would be contacted by us prior to delivery in the event additional charges need to be applied to a rural delivery03/23/2:10PMREFUNDCREDITCARD $-
The florist has agreed to re deliver the arrangement at no additional cost to the customer.
Thank you for the correct informationAs shown, the order was cancelled and a refund was issued:A refund of $has been applied to transaction id [redacted] The following email was sent to " [redacted] ":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refundWe apologize for any inconvenience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
After phone calls and a total of hours on the phone I have been issued a refund and the order canceled
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.11/22/5:58PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because: $is not a satisfactory amount based on the trouble they have causedI feel as though at least half of the purchase price should be refunded since half of the order was wrongThey keep stating substitutions are necessary which is fine as long as it is the same feel and look and it was notAdding an I Love You heart to a bear pictured without one doesn't seem like the same look and feel to me and is not a valid substitution argument Regards, [redacted] ***
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with the arrangement that was received We believe this matter is now resolved and we have reached out to Mr [redacted] to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentionedAs shown, the refund was issued: 12/19/5:25PM REFUNDED ORDER The order has been refunded - Amount: $vs Transaction [redacted]
As shown within the Avas website for all users to view before placing their order;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holiday ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.We are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded for the undisclosed $I've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you againA refund of $has been applied to order no:, [redacted]
My apologizes for the issues mentionedas shown, a refund was issued;The order has been refunded - Amount: $vs Transaction [redacted]