A refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
This order has been refunded in full - there are no further charges that have been kept for this order11/04/11:58AMCHARGECREDITCARD $66.12N/A11/10/1:16PMREFUNDCREDITCARD $-8.15N/A11/08/12:24PMREFUNDCREDITCARD $-57.97N/ABalance: $
My apologizes for the delivery issues mentionedAs shown, a refund was issued $76.93A refund of $has been applied to order no:, [redacted] The following email was sent to "k [redacted] om":A refund in the amount of $has been issuedIt may take your bank up to days to process this refund.We apologize for any inconvenience
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI see that the order had been delivered on 9/Based on your call to customer service, we had this order cancelled and re-delivered by a different designerThat delivery was made on 9/
I have already filed a dispute with my credit card company who has credited the amount back onto my card, based on the customers information show within their complaint, there is no need for us to respond since the customer was refundedThank you for your understanding,
To Whom it May Concern,The Customer Mrs [redacted] , placed her order on Feburary 14th, via our websiteOur website clearly states in our terms of service as well as on the customer invoice that the order is placed under holiday flex:Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayAlthough the customer did place an order under flex, we have went ahead and honored the request to cancel and refund the order in full:The order has been refunded - Amount: $vs Transaction [redacted]
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.03/03/10:39AM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because: I don't accept this as a response because they don't tell you about their holiday order policy until after you submit your order They also claim to be a local florist which is untrue considering their based out of New Jersey and you get connected to a call center through a SE Asian country Regards, [redacted]
Complaint: [redacted] The email used to place the order was [redacted] The total charge was in the amount of $I have attached the email confirmation for the order Regards, [redacted]
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matter In our commitment to customers satisfaction, we have made several attempts to reach Ms [redacted] in order to resolve the issue but have not been able to reach her We will continue to reach out to Ms [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order As an apology,we can offer a $refund with $store credit for any future orderPlease let me know if this is acceptably and I will have that issued
I am rejecting this response because: I insist on a full refund Thank you for the apology, but mine is not a general case of believing the arrangement was undervalued or unlike a formula in a photograph This is a case of a highly inappropriate balloon being sent to a child A romantic balloon was sent even though the card was signed "Grandma" and the occasion was "Get Well Soon." No amount of swapping out the arrangement and one balloon (I ordered and was charged for three) makes up for that Neither of your replies addressed two of my other original, important complaints that the flowers were old and blown open, and the design was not professional looking (see photo).Had I received excellent customer service, I would have used your services again I would have shown people the photo of my granddaughter with the bouquet and balloons It would have been good marketing for you However, under the circumstances, I never want to chance another experience like this It is very embarrassing to send flowers that are old and ugly and inappropriate It is for that reason that the store credit does not resolve my issue I will not be using Avas Flowers again.I will pursue other means of resolution
This is in reference to complaint filed by Ms [redacted] ,We understand that Ms [redacted] has concerns about our location and methods of delivery In order to minimize any confusion, we have clarified this on our website in multiple locations.From our Frequently Asked Questions: Where are you located?We are located at Corporate Drive, Mahwah NJ From our Customer Service Policies:DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.Our direct delivery zones are: 10901, 10952, 10901, 07446, 07446, 10982, 10931, 10901, 07458, 07401, 10952, 10974, 07456, 07463, 07481, 07456, 10952, 10977, 07417, 07456, 07677, 07456, 07423, 07656, 10977, 10965, 10954, 07432, 07645, 10977, 07465, 10970, 10987, 07450, 10954, 07676, 07642, 07436, 07465, 07452, 07675, 10970, 07675, 07677, 10994, 07420, 10956, 07470, 07675, 07508, 07538, 07442, 07675, 07506We are proud affiliates of [redacted] We will often use another affiliated member of [redacted] to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers.We hope this answers these concerns and we look forward to serving Ms [redacted] in the future
My apologizes for the issues mentionedThis order was placed on line and the specific policies are shown below: ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.The on line description of the item ordered and how it is to be delivered: [redacted] is an orchid that is bursting with positive energyAvailable in a variety of colors, it is perfect for an open living space or officeThe orchid will arrive with a glass cylinder vase measuring 16" tall x 4" wide, in a custom designed floral boxThis sophisticated and beautiful arrangement will make a lasting impression- See more at: [redacted] Delivered via [redacted] in an award winning gift box - See more at: [redacted] The customer has stated that she will file a complaint with [redacted] and based on that statement, we will not respond to this compalintIt will be resolved with [redacted] and thank you for your understanding, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I reviewed MY phone records and I don't show any calls from this florist I have been waiting for some type of response I didn't think the florist would contact me directly since my last correspondence with them stated that they would deal directly with my credit card company to process any refund since I disputed the charge with my credit card I have never received calls, I certainly have never answered and disconnected a call from this company As far as I know, this matter is still under investigation with my credit card company I still believe AVA Flowers is operating a fraudulent floral delivery service IF a refund has been deemed appropriate, all this company has to do is contact my credit card company and process the credit Since I am now aware that AVA Flowers is trying to contact me I will be HAPPY to answer their call and cooperate with them fully so that they may credit my card for the FULL amount of the original charge Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was not able to respond in a timely matter because I did not see the flowers until much later, after hoursI live in a different stateI trusted Ava’s Flowers to produce what was advertised, so I didn’t even think that it would be so different in a negative wayOnly after I received the survey did I realize I could complain about the orderPlease view the photos above and see the differenceI don’t even want the money back anymoreI just want what was purchased and promised to be delivered Regards, [redacted]
We require additional informationThe order number provided does not match the customerMay we have the last digits of the card that was used for purchase?
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
The customer ordered the small arrangement @$and received an arrangement filled to value as shown below: Arrangement Recipe:The recipe that the florist used to fill the arrangement to value was as follows:A vase with pink roses, red rose, stems pink alstro, stems of pink lilies, purple waxflower.Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.As a sign of good faith, we have deposited store credit in the amount of $This store credit can be used at any time, for any occasion, anywhere in the US and they never expire!The website photo provided was for the deluxe arrangement and the customer ordered the small arrangement which contains less flowers than the photo.After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement, all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewing.Product Description As Shown Within The Website For All Users To View:A feminine and sophisticated aura radiates from our Blissfully Pink Bouquet @$Soft pink hues come from lilies, roses and alstroemeria that bloom right before your eyes! Perfect for a birthday, anniversary or new baby girl!*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe lilies provided were in "bud form" and will open and be as beautiful as shown on lineWhen bud form lilies are used, they will last longer as they open.As a sign of good faith, we have deposited store credit in the amount of $This store credit can be used at any time, for any occasion, anywhere in the US and they never expire!The customers invoice was for;Blissfully Pink BouquetSTANDARD - Small @$bow-xPink Bow/Ribbon @$ Service Fee:Our Standard Service Fee for florist hand delivered flowers is $13.95TOTAL@$
A refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
This order has been refunded in full - there are no further charges that have been kept for this order11/04/11:58AMCHARGECREDITCARD $66.12N/A11/10/1:16PMREFUNDCREDITCARD $-8.15N/A11/08/12:24PMREFUNDCREDITCARD $-57.97N/ABalance: $
My apologizes for the delivery issues mentionedAs shown, a refund was issued $76.93A refund of $has been applied to order no:, [redacted] The following email was sent to "k [redacted] om":A refund in the amount of $has been issuedIt may take your bank up to days to process this refund.We apologize for any inconvenience
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI see that the order had been delivered on 9/Based on your call to customer service, we had this order cancelled and re-delivered by a different designerThat delivery was made on 9/
I have already filed a dispute with my credit card company who has credited the amount back onto my card, based on the customers information show within their complaint, there is no need for us to respond since the customer was refundedThank you for your understanding,
To Whom it May Concern,The Customer Mrs [redacted] , placed her order on Feburary 14th, via our websiteOur website clearly states in our terms of service as well as on the customer invoice that the order is placed under holiday flex:Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayAlthough the customer did place an order under flex, we have went ahead and honored the request to cancel and refund the order in full:The order has been refunded - Amount: $vs Transaction [redacted]
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.03/03/10:39AM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
Complaint: [redacted] I am rejecting this response because: I don't accept this as a response because they don't tell you about their holiday order policy until after you submit your order They also claim to be a local florist which is untrue considering their based out of New Jersey and you get connected to a call center through a SE Asian country Regards, [redacted]
Complaint: [redacted] The email used to place the order was [redacted] The total charge was in the amount of $I have attached the email confirmation for the order Regards, [redacted]
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matter In our commitment to customers satisfaction, we have made several attempts to reach Ms [redacted] in order to resolve the issue but have not been able to reach her We will continue to reach out to Ms [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order As an apology,we can offer a $refund with $store credit for any future orderPlease let me know if this is acceptably and I will have that issued
I am rejecting this response because: I insist on a full refund Thank you for the apology, but mine is not a general case of believing the arrangement was undervalued or unlike a formula in a photograph This is a case of a highly inappropriate balloon being sent to a child A romantic balloon was sent even though the card was signed "Grandma" and the occasion was "Get Well Soon." No amount of swapping out the arrangement and one balloon (I ordered and was charged for three) makes up for that Neither of your replies addressed two of my other original, important complaints that the flowers were old and blown open, and the design was not professional looking (see photo).Had I received excellent customer service, I would have used your services again I would have shown people the photo of my granddaughter with the bouquet and balloons It would have been good marketing for you However, under the circumstances, I never want to chance another experience like this It is very embarrassing to send flowers that are old and ugly and inappropriate It is for that reason that the store credit does not resolve my issue I will not be using Avas Flowers again.I will pursue other means of resolution
This is in reference to complaint filed by Ms [redacted] ,We understand that Ms [redacted] has concerns about our location and methods of delivery In order to minimize any confusion, we have clarified this on our website in multiple locations.From our Frequently Asked Questions: Where are you located?We are located at Corporate Drive, Mahwah NJ From our Customer Service Policies:DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones described below;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us.Our direct delivery zones are: 10901, 10952, 10901, 07446, 07446, 10982, 10931, 10901, 07458, 07401, 10952, 10974, 07456, 07463, 07481, 07456, 10952, 10977, 07417, 07456, 07677, 07456, 07423, 07656, 10977, 10965, 10954, 07432, 07645, 10977, 07465, 10970, 10987, 07450, 10954, 07676, 07642, 07436, 07465, 07452, 07675, 10970, 07675, 07677, 10994, 07420, 10956, 07470, 07675, 07508, 07538, 07442, 07675, 07506We are proud affiliates of [redacted] We will often use another affiliated member of [redacted] to fulfill and deliver your order.We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to youFlower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers.We hope this answers these concerns and we look forward to serving Ms [redacted] in the future
My apologizes for the issues mentionedThis order was placed on line and the specific policies are shown below: ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.The on line description of the item ordered and how it is to be delivered: [redacted] is an orchid that is bursting with positive energyAvailable in a variety of colors, it is perfect for an open living space or officeThe orchid will arrive with a glass cylinder vase measuring 16" tall x 4" wide, in a custom designed floral boxThis sophisticated and beautiful arrangement will make a lasting impression- See more at: [redacted] Delivered via [redacted] in an award winning gift box - See more at: [redacted] The customer has stated that she will file a complaint with [redacted] and based on that statement, we will not respond to this compalintIt will be resolved with [redacted] and thank you for your understanding, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I reviewed MY phone records and I don't show any calls from this florist I have been waiting for some type of response I didn't think the florist would contact me directly since my last correspondence with them stated that they would deal directly with my credit card company to process any refund since I disputed the charge with my credit card I have never received calls, I certainly have never answered and disconnected a call from this company As far as I know, this matter is still under investigation with my credit card company I still believe AVA Flowers is operating a fraudulent floral delivery service IF a refund has been deemed appropriate, all this company has to do is contact my credit card company and process the credit Since I am now aware that AVA Flowers is trying to contact me I will be HAPPY to answer their call and cooperate with them fully so that they may credit my card for the FULL amount of the original charge Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was not able to respond in a timely matter because I did not see the flowers until much later, after hoursI live in a different stateI trusted Ava’s Flowers to produce what was advertised, so I didn’t even think that it would be so different in a negative wayOnly after I received the survey did I realize I could complain about the orderPlease view the photos above and see the differenceI don’t even want the money back anymoreI just want what was purchased and promised to be delivered Regards, [redacted]
We require additional informationThe order number provided does not match the customerMay we have the last digits of the card that was used for purchase?
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
The customer ordered the small arrangement @$and received an arrangement filled to value as shown below: Arrangement Recipe:The recipe that the florist used to fill the arrangement to value was as follows:A vase with pink roses, red rose, stems pink alstro, stems of pink lilies, purple waxflower.Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.As a sign of good faith, we have deposited store credit in the amount of $This store credit can be used at any time, for any occasion, anywhere in the US and they never expire!The website photo provided was for the deluxe arrangement and the customer ordered the small arrangement which contains less flowers than the photo.After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement, all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewing.Product Description As Shown Within The Website For All Users To View:A feminine and sophisticated aura radiates from our Blissfully Pink Bouquet @$Soft pink hues come from lilies, roses and alstroemeria that bloom right before your eyes! Perfect for a birthday, anniversary or new baby girl!*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe lilies provided were in "bud form" and will open and be as beautiful as shown on lineWhen bud form lilies are used, they will last longer as they open.As a sign of good faith, we have deposited store credit in the amount of $This store credit can be used at any time, for any occasion, anywhere in the US and they never expire!The customers invoice was for;Blissfully Pink BouquetSTANDARD - Small @$bow-xPink Bow/Ribbon @$ Service Fee:Our Standard Service Fee for florist hand delivered flowers is $13.95TOTAL@$