Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you for your proposed resolutionSince the sunflower is my mother's favorite flower, the resolution is ideal, I never wanted a refund
My name is Chris with Avas Flowers customer service management and I’m very sorry that this arrangement did not meet your expectationsI see this was put in as a $arrangement to be filled to value by the designer and not the $basketSine you were not satisfied with this order and it is too late to have this replaced, I've refunded $directly back to your card
ORDER# [redacted] , please accept my sincere condolences for your lossSince this was delivered on time for the service using fresh flowers, we have refunded $as shown and an additional $has also been refunded as shown too, for a total refund of $This will bring the cost of the arrangement to $34.03;A refund of $has been applied to transaction id [redacted] refunded - Amount: $vs Transaction [redacted] The following email was sent to " [redacted] ":
ORDER# [redacted] , my apologizes for the issues of non deliveryAs shown, the order was cancelled and a refund was issued:.A refund of $has been applied to transaction id [redacted] The following email was sent to " [redacted] ":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refund.We apologize for any inconvenience
Hello, I received a response from Avas Flowers today, and they've written me and told me they'll refund my moneyThank you very much for your help in this matter
Complaint: [redacted] I am rejecting this response because:The business responded that they are deeply sorry about the situation; however, they have never once reached out to apologize directly to me I understand that mistakes do happen but when they occur I feel that a good business will reach out to the customer and at minimum give an apology and in some cases offer something for their mistakeAdditionally, this was not just a mistake but there was dishonesty with text messages to me stating that the flowers were delivered when they were not I would hope that this information (the company's total lack of contrition) would be added to the complaint for consumers to see and consider before doing business with this company Thank you Regards, [redacted]
My apologizes for the issues mentionedThe customer mentioned within an email to customer service:Hello, I wanted to let you know that I am not happy with the flowers that Iordered and were delivered todayI do not want to return them, as theperson they were delivered to likes themI just want to let you know thatthey are very different than picturedI understand some substitutingmight be necessary, but in this case there is too much: 1) Roses appear tobe white instead of peach; 2) Greens are ferns instead of as pictured; 3)White flowers are baby's breath instead of as pictured; 4) Vase iscompletely different, and without decorative wrapI have attached apicture of the flowers.We did respond, as shown, in the customers complaint but the customer also stated that recipient loves the arrangement and "I do not what to return them"Our policy states:In the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditTo receive an exchange of goods, notify us within hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to youWe will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a redeliveryIf you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.Based on the customer refusal to return the arrangement and our return policy, no refund will be offered as requestedON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThough I had to speak to several supervisors to get anything done, they eventually delivered the flowers at no cost Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: it is incorrectWhat was delivered to me was not the correct Ficus THEIR customer service representative told me over the telephone that I would be recieving a 7foot tall tree...what was delivered was hardly feet tall What I ordered and recieved were two very different things I also online ordered and paid for a LARGE ficus tree which was more expensive and which I DID indicate online No only did I order an LARGE ficus tree online, I also SPOKE TO THEIR CUSTOMER SERVICE and was assured the tree would be at least feet tall but the shop owner told them it was feet After looking online I see this company has a history or defrauding customers and sending products that are incorrect They need to be stopped Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBy the way, after waiting on hold LITERALLY for an hourI was hung up on and never called back....TERRIBLE customer service Regards, [redacted]
Our records indicate that the customer has already disputed this charge with their credit card companyDue to this, we can not offer any resolutions until that is settled
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I called Avas to give my credit card information and they told me they did not need it and would give me a full refundThey also said they would send me a confirmation email which I have not yet receivedI would like to keep this case open until I see the refund post to my account and have received the confirmation email Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The entire process with this business was full of deceptions, statements, and frustration It was unfathomable some of the statements, suggestions, and remedies offer by the staff of AVA's I will not allow this situation to consume anymore of my time or energy I wanted others to be aware of the situation to possibly avoid the frustration I experienced A refund of any sort is acceptable to never have to deal with this again I take some consolation in the process that hopefully the flowers brightened someone's day just not my designated recepient Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I follow policy I contacted you before hours I contact that you did do you deliver the plantsThis is not right because you could offer me store credit why can you offer me store credit You guys are just making it to where I get just a little tiny tiny tiny bit of moneyWhich is not right I'm going to keep rejecting the complaints that you sent back because I do not agree with them and I'm not going to settle for it if I have to I will contact a lawyer And I will get this situated no matter what I have to do to make sure that the people I bought these plans or don't suffer anymore than what they had to when you guys delivered him they felt embarrassed you guys should be ashamedYou are off of me A partial payment you offered me maybe a little slither of money which equaled out to $that's sad that's with shipping cost you gave me back my shippingI am no longer going to do business with you and I am going to keep rejecting these complaints and I will find a lawyer that will deal with this case for meTo make sure this gets settled because what was done was wrong and you guys should have to pay for your actions Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: My ordered was to be delivered 11-21-! If the arrangement was not able to be delivered by close of business on 11-21-the order was to be cancelled ! After several calls this was made VERY clearThe customer service experts lied to me from the beginning stating that my order was out on the truck for delivery ! It makes no difference that the nurses signed for a delivery on 11-22-I had already arrived at the hospital and taken care of the flowers from another sourceOn 11-22-afternoon when a pitiful arrangement arrived I called the designer and told them the order was cancelled on 11-21-due to non-delivery!They (Blossoms and Stems ) Refused to pick the flowers back upIt makes NO difference the nurses signed for them as they were not part of this transaction Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you for your proposed resolutionSince the sunflower is my mother's favorite flower, the resolution is ideal, I never wanted a refund
My name is Chris with Avas Flowers customer service management and I’m very sorry that this arrangement did not meet your expectationsI see this was put in as a $arrangement to be filled to value by the designer and not the $basketSine you were not satisfied with this order and it is too late to have this replaced, I've refunded $directly back to your card
ORDER# [redacted] , please accept my sincere condolences for your lossSince this was delivered on time for the service using fresh flowers, we have refunded $as shown and an additional $has also been refunded as shown too, for a total refund of $This will bring the cost of the arrangement to $34.03;A refund of $has been applied to transaction id [redacted] refunded - Amount: $vs Transaction [redacted] The following email was sent to " [redacted] ":
ORDER# [redacted] , my apologizes for the issues of non deliveryAs shown, the order was cancelled and a refund was issued:.A refund of $has been applied to transaction id [redacted] The following email was sent to " [redacted] ":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refund.We apologize for any inconvenience
Hello, I received a response from Avas Flowers today, and they've written me and told me they'll refund my moneyThank you very much for your help in this matter
Complaint: [redacted] I am rejecting this response because:The business responded that they are deeply sorry about the situation; however, they have never once reached out to apologize directly to me I understand that mistakes do happen but when they occur I feel that a good business will reach out to the customer and at minimum give an apology and in some cases offer something for their mistakeAdditionally, this was not just a mistake but there was dishonesty with text messages to me stating that the flowers were delivered when they were not I would hope that this information (the company's total lack of contrition) would be added to the complaint for consumers to see and consider before doing business with this company Thank you Regards, [redacted]
My apologizes for the issues mentionedThe customer mentioned within an email to customer service:Hello, I wanted to let you know that I am not happy with the flowers that Iordered and were delivered todayI do not want to return them, as theperson they were delivered to likes themI just want to let you know thatthey are very different than picturedI understand some substitutingmight be necessary, but in this case there is too much: 1) Roses appear tobe white instead of peach; 2) Greens are ferns instead of as pictured; 3)White flowers are baby's breath instead of as pictured; 4) Vase iscompletely different, and without decorative wrapI have attached apicture of the flowers.We did respond, as shown, in the customers complaint but the customer also stated that recipient loves the arrangement and "I do not what to return them"Our policy states:In the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditTo receive an exchange of goods, notify us within hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to youWe will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a redeliveryIf you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.Based on the customer refusal to return the arrangement and our return policy, no refund will be offered as requestedON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThough I had to speak to several supervisors to get anything done, they eventually delivered the flowers at no cost Regards, [redacted] ***
This is more of the same Did you not read what I wrote? Talk to Abel! [redacted] ***
Complaint: [redacted] I am rejecting this response because: it is incorrectWhat was delivered to me was not the correct Ficus THEIR customer service representative told me over the telephone that I would be recieving a 7foot tall tree...what was delivered was hardly feet tall What I ordered and recieved were two very different things I also online ordered and paid for a LARGE ficus tree which was more expensive and which I DID indicate online No only did I order an LARGE ficus tree online, I also SPOKE TO THEIR CUSTOMER SERVICE and was assured the tree would be at least feet tall but the shop owner told them it was feet After looking online I see this company has a history or defrauding customers and sending products that are incorrect They need to be stopped Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBy the way, after waiting on hold LITERALLY for an hourI was hung up on and never called back....TERRIBLE customer service Regards, [redacted]
Our records indicate that the customer has already disputed this charge with their credit card companyDue to this, we can not offer any resolutions until that is settled
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I called Avas to give my credit card information and they told me they did not need it and would give me a full refundThey also said they would send me a confirmation email which I have not yet receivedI would like to keep this case open until I see the refund post to my account and have received the confirmation email Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The entire process with this business was full of deceptions, statements, and frustration It was unfathomable some of the statements, suggestions, and remedies offer by the staff of AVA's I will not allow this situation to consume anymore of my time or energy I wanted others to be aware of the situation to possibly avoid the frustration I experienced A refund of any sort is acceptable to never have to deal with this again I take some consolation in the process that hopefully the flowers brightened someone's day just not my designated recepient Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I follow policy I contacted you before hours I contact that you did do you deliver the plantsThis is not right because you could offer me store credit why can you offer me store credit You guys are just making it to where I get just a little tiny tiny tiny bit of moneyWhich is not right I'm going to keep rejecting the complaints that you sent back because I do not agree with them and I'm not going to settle for it if I have to I will contact a lawyer And I will get this situated no matter what I have to do to make sure that the people I bought these plans or don't suffer anymore than what they had to when you guys delivered him they felt embarrassed you guys should be ashamedYou are off of me A partial payment you offered me maybe a little slither of money which equaled out to $that's sad that's with shipping cost you gave me back my shippingI am no longer going to do business with you and I am going to keep rejecting these complaints and I will find a lawyer that will deal with this case for meTo make sure this gets settled because what was done was wrong and you guys should have to pay for your actions Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
My apologizes for the issues mentionedas shown:The order has been refunded - Amount: $vs Transaction [redacted] on 8/25/
Complaint: [redacted] I am rejecting this response because: My ordered was to be delivered 11-21-! If the arrangement was not able to be delivered by close of business on 11-21-the order was to be cancelled ! After several calls this was made VERY clearThe customer service experts lied to me from the beginning stating that my order was out on the truck for delivery ! It makes no difference that the nurses signed for a delivery on 11-22-I had already arrived at the hospital and taken care of the flowers from another sourceOn 11-22-afternoon when a pitiful arrangement arrived I called the designer and told them the order was cancelled on 11-21-due to non-delivery!They (Blossoms and Stems ) Refused to pick the flowers back upIt makes NO difference the nurses signed for them as they were not part of this transaction Regards, [redacted] ***