If the customer finds ANY errors, they are to call Avas customer service [redacted] or send an email to contact [redacted] as soon as possible in order to correct the problemThe order was placed on 12/03/and that was when the invoice was sentThe arrangement was delivered for the funeral on 12/4/and that was when we were notified, which would have been to late to correct the arrangementThe customer has also stated that their bank was notified and until that is done, we are unable to respond to this complaintThank you for your understanding On 12/04/the customer stated to the customer service representative:she did not want to pay the funds necessary for the casket spray and accepted a standing spray insteadWe sent that request to the florist to be filled as requested and it was delivered on 12/04/The customer was issued a partial refund which the customer was aware of :12/04/6:34PM by sobispo ( [redacted] ) Amount: $vs Transaction The customer has indicated that she would not pay for the arrangement and contact her bank If the customer finds ANY errors, they are to call Avas customer service [redacted] or send an email to contact [redacted] as soon as possible in order to correct the problemThe order was placed on 12/03/and that was when the invoice was sentThe arrangement was delivered for the funeral on 12/4/and that was when we were notified, which would have been to late to correct the arrangementThe customer has also stated that their bank was notified and until that is done, we are unable to respond to this complaintThank you for your understanding
Complaint: [redacted] I am rejecting this response because: It is 100% incorrect information. I submitted two photos (for TWO separate bouquets) on behalf of the flowers that were delivered via AvasFlowers.net. I sent this complaint with BOTH photos to Avas Flowers on February 3rd, 2017 at 9:52PM after receiving the photographs from the recipients. It is NO surprise to me that Ava's flowers is a florist aggregator. With that being said, BOTH florists that worked on BEHALF of Avas Flowers did NOT supply what I had purchased. Firstly, I did NOT purchase "Titanic Roses". I DID purchase "Pink Bouquet" which is evident in BOTH receipts that were sent to my email address on February 3rd 2017 at 11:00AM. That explains the claim "they do not carry the roses" because I ordered a COMPLETELY different bouquet. I continuously tried to contact Avas Flowers and CONTINUOUSLY had issues with the service. NEVER ONCE during the MANY conversations with Avas FLowers employees, did they ask for me to send ANOTHER photograph of "the complete bouquet." The latest issue I have was after I sent the last complaint I sent to BBB. If whatever issues I experienced prior to this last response was not unfathomable enough, the florist (ON BEHALF OF AVAS FLOWERS) showed up at one of the recipients houses AGAIN and demanded to take the horrific flowers away without replacing or trying to compensate the issue. 100% unacceptable service on SO many levels. I stand by my original claim wondering "how in the WORLD can Avas Flowers still be in business" if this is how they handle their customers? You can CLEARLY see just by the incorrect response Avas Flowers submitted, that there are no other words to describe the service I have experienced with Avas Flowers other than ABSOLUTELY HORRIFIC. Regards, [redacted]
My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent order. While most of our items are hand delivered from a local shop, anything marked as “Next Day Only” or “Farm Fresh” are delivered directly from the farm via UPS/FedEx. This was... under UPS tracking number [redacted] and their website showsDelivered On:Friday, 11/18/2016 at 12:57 P.M.According to UPS this was delayed due to an incorrect address. I see this order was placed on the website by you and was not modified by us in any way. UPSSaddle Brook, NJ, United States 11/17/2016 8:52 P.M. The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address. / The address was corrected.
I want to cancel my complaint my wife finally received the flowers on Wednesday and she liked themIt just tookdays I thought it was scam after waiting so long and poor customer serviceSorry for the inconvenience
My apologizes for the issues mentionedA a sign of good faith, a partial refund of $was issued as shown;refunded - Amount: $vs Transaction [redacted] on 5/
We are unable to provide a refund because the arrangement actually was deliveredWe attempted to cancel and refund with the shop that the arrangement was active with to provide you with your refund and to our surprise, We recieved a message from the filling affiliated shop stating the following "NOT GONNA HAPPENI HAVE TALKED TO THE CUSTOMER AND THE ISSUE IS WITH YOU OVERCHARGING THEMWE GOT THE ORDER AND DELIVEREDWE EXPECT FULL PAYMENT." Therefore we can no longer provide a refund
To whom it may Concern,According to our records MR [redacted] , did receive a full refund for his order:The order has been refunded - Amount: $vs Transaction [redacted]
My name is [redacted] with Avas Flowers customer service managementI'm very sorry that the arrangement did not meet your expectationsHad we known about this sooner, we might have been able to resolve this for youAt this point, it is too late for us to question the designer on thisThis is from our Website: SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditTell us why hereThis was delivered on 5/and we did not receive a call till 5/
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
I do understand the customer statements but we do have a confirmation of delivery from the florist who claimed that on 4/@11AM [redacted] @ the church signed for the plantThe date provided on the website does not indicate the correct time or date since it is not always updated when the delivery was done and may reflect the next day entry
To whom it may concern,Thank you for reaching out to us regarding [redacted] orderThough it appears out shop did have a few issues with their system and finding the recipient, this order was delivered directly to [redacted] on 2/The designer has a signed confirmation of delivery thank you and have a great day
I am rejecting this response because: They are showing pictures of what the item will look like, show and have descriptions of what the item will be like and then in small print somewhere on the page or in their company terms of agreement they say the complete opposite of what the pictures and description states! They are with total disregard taking advantage of customers by mid representing their products and using fancy words and legal wording to get away with it! Not to mention the horrible customer service they are blatantly providing to keep from having to pick up the arrangement from the customers home and either re sending a new arrangement or providing any type of refund! They know they have days to have to do this and even though I called and did everything they asked of me they instructed me to email pictures of the arrangement and when they received the photos they would contact me immediately! No one ever called me, I had to keep calling them over and over again! One agent told me they could re send the flowers ( the correct flowers) again and I asked if they could send them on the 8th of May for Mother's Day and she told me yes, that it would be no problem! She told me that she wAs going to call the florists who actually made the arrangement and have them add the arrangement to their delivery schedule and after waiting minutes, she came back to tell me that wasn't going to be an option! That's when I was transferred to a manager named Spencer who was very rude and disrespectful! From the time he got on the call he was basically giving me one option and repeatedly asking me if I would accept it no matter what I said! I don't accept what this company has to say, even though they obviously left clicked, copied, and pasted a beautiful legal buttocks covering response!
Yes, I accepted their resolution of the token amount of $13.95 but they have not credited my account as of this date. As far as "minor" substitutions, that was not the case Regards,
I am rejecting this response because: I phoned customer service and voiced my dissatisfaction with the product and was not offered redelivery if a new product or a refund after retrieval of the item. I would like this business to either pick up the dead flowers and issue a full refund or re-deliver a new, fresh product. I called customer service within hours of delivery and it is still less than 7 days of product possession.
My apologizes for the issues experienced with your Avas on line orderWe regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewingSubstitution PolicyThe flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the deliverySpecific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value.Online description: Spread love and cheer with the Birthday Flowers Bouquet! Send the special celebrant this sweet and festive arrangement made with bright yellow daisies, red carnations, fresh green poms, and purple astersTop it off with a fun "Happy Birthday" pick or Mylar birthday balloon.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelCustomer was offered a partial refund in the amount of $and that offer is still pending approvalA full refund is not possible, as requested based on the Avas policies shown ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order
Complaint: [redacted] I am rejecting this response because: Before I placed my order I was assured on the screen that my order would be delivered by Mother's Day I received an emailed receipt after I placed my order saying my order would be delivered by Mother's Day Ava's Flowers called me AFTER I received the email confirmation of my order and asked if it was okay if my order was delivered after Mother's Day I said NO - cancel my order Ava's delivered my order after Mother's Day without my authority and charged me anyway This is unacceptable and unlawful and I will keep fighting Ava's through whatever means available until I get a full refund of every cent they charged me It is not right They are a horrible business and they should not be allowed to get away with this Ava's needs to do the right thing and refund my money Regards, [redacted]
The order# provided is incorrect and customer needs to make a correction in order for me to respond to their complaintThank you for your understanding,
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again08/19/3:55PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
I am rejecting this response because: I was not satisfied with getting the "reward points" as I don't want to order flowers from your company again! We spent around $and the arrangement (picture attached) was maybe a $bouquet of flowers!!!!!! We wanted a really nice arrangement for our friend that past away, spent the money to do so and it was maybe a $arrangement! Take your points, I don't want them! I would like some of my money back! You are a family owned business and I would expect for you to treat this issue as tho it mattered! I lost my friend in a terrible car accident and the flower arrangement had close to the color scheme but was very badly put together I would like some of my money back - keep your "reward points"!
If the customer finds ANY errors, they are to call Avas customer service [redacted] or send an email to contact [redacted] as soon as possible in order to correct the problemThe order was placed on 12/03/and that was when the invoice was sentThe arrangement was delivered for the funeral on 12/4/and that was when we were notified, which would have been to late to correct the arrangementThe customer has also stated that their bank was notified and until that is done, we are unable to respond to this complaintThank you for your understanding On 12/04/the customer stated to the customer service representative:she did not want to pay the funds necessary for the casket spray and accepted a standing spray insteadWe sent that request to the florist to be filled as requested and it was delivered on 12/04/The customer was issued a partial refund which the customer was aware of :12/04/6:34PM by sobispo ( [redacted] ) Amount: $vs Transaction The customer has indicated that she would not pay for the arrangement and contact her bank If the customer finds ANY errors, they are to call Avas customer service [redacted] or send an email to contact [redacted] as soon as possible in order to correct the problemThe order was placed on 12/03/and that was when the invoice was sentThe arrangement was delivered for the funeral on 12/4/and that was when we were notified, which would have been to late to correct the arrangementThe customer has also stated that their bank was notified and until that is done, we are unable to respond to this complaintThank you for your understanding
Complaint: [redacted] I am rejecting this response because: It is 100% incorrect information. I submitted two photos (for TWO separate bouquets) on behalf of the flowers that were delivered via AvasFlowers.net. I sent this complaint with BOTH photos to Avas Flowers on February 3rd, 2017 at 9:52PM after receiving the photographs from the recipients. It is NO surprise to me that Ava's flowers is a florist aggregator. With that being said, BOTH florists that worked on BEHALF of Avas Flowers did NOT supply what I had purchased. Firstly, I did NOT purchase "Titanic Roses". I DID purchase "Pink Bouquet" which is evident in BOTH receipts that were sent to my email address on February 3rd 2017 at 11:00AM. That explains the claim "they do not carry the roses" because I ordered a COMPLETELY different bouquet. I continuously tried to contact Avas Flowers and CONTINUOUSLY had issues with the service. NEVER ONCE during the MANY conversations with Avas FLowers employees, did they ask for me to send ANOTHER photograph of "the complete bouquet." The latest issue I have was after I sent the last complaint I sent to BBB. If whatever issues I experienced prior to this last response was not unfathomable enough, the florist (ON BEHALF OF AVAS FLOWERS) showed up at one of the recipients houses AGAIN and demanded to take the horrific flowers away without replacing or trying to compensate the issue. 100% unacceptable service on SO many levels. I stand by my original claim wondering "how in the WORLD can Avas Flowers still be in business" if this is how they handle their customers? You can CLEARLY see just by the incorrect response Avas Flowers submitted, that there are no other words to describe the service I have experienced with Avas Flowers other than ABSOLUTELY HORRIFIC. Regards, [redacted]
My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent order. While most of our items are hand delivered from a local shop, anything marked as “Next Day Only” or “Farm Fresh” are delivered directly from the farm via UPS/FedEx. This was... under UPS tracking number [redacted] and their website showsDelivered On:Friday, 11/18/2016 at 12:57 P.M.According to UPS this was delayed due to an incorrect address. I see this order was placed on the website by you and was not modified by us in any way. UPSSaddle Brook, NJ, United States 11/17/2016 8:52 P.M. The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address. / The address was corrected.
I want to cancel my complaint my wife finally received the flowers on Wednesday and she liked themIt just tookdays I thought it was scam after waiting so long and poor customer serviceSorry for the inconvenience
My apologizes for the issues mentionedA a sign of good faith, a partial refund of $was issued as shown;refunded - Amount: $vs Transaction [redacted] on 5/
We are unable to provide a refund because the arrangement actually was deliveredWe attempted to cancel and refund with the shop that the arrangement was active with to provide you with your refund and to our surprise, We recieved a message from the filling affiliated shop stating the following "NOT GONNA HAPPENI HAVE TALKED TO THE CUSTOMER AND THE ISSUE IS WITH YOU OVERCHARGING THEMWE GOT THE ORDER AND DELIVEREDWE EXPECT FULL PAYMENT." Therefore we can no longer provide a refund
To whom it may Concern,According to our records MR [redacted] , did receive a full refund for his order:The order has been refunded - Amount: $vs Transaction [redacted]
My name is [redacted] with Avas Flowers customer service managementI'm very sorry that the arrangement did not meet your expectationsHad we known about this sooner, we might have been able to resolve this for youAt this point, it is too late for us to question the designer on thisThis is from our Website: SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditTell us why hereThis was delivered on 5/and we did not receive a call till 5/
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
I do understand the customer statements but we do have a confirmation of delivery from the florist who claimed that on 4/@11AM [redacted] @ the church signed for the plantThe date provided on the website does not indicate the correct time or date since it is not always updated when the delivery was done and may reflect the next day entry
To whom it may concern,Thank you for reaching out to us regarding [redacted] orderThough it appears out shop did have a few issues with their system and finding the recipient, this order was delivered directly to [redacted] on 2/The designer has a signed confirmation of delivery thank you and have a great day
I am rejecting this response because: They are showing pictures of what the item will look like, show and have descriptions of what the item will be like and then in small print somewhere on the page or in their company terms of agreement they say the complete opposite of what the pictures and description states! They are with total disregard taking advantage of customers by mid representing their products and using fancy words and legal wording to get away with it! Not to mention the horrible customer service they are blatantly providing to keep from having to pick up the arrangement from the customers home and either re sending a new arrangement or providing any type of refund! They know they have days to have to do this and even though I called and did everything they asked of me they instructed me to email pictures of the arrangement and when they received the photos they would contact me immediately! No one ever called me, I had to keep calling them over and over again! One agent told me they could re send the flowers ( the correct flowers) again and I asked if they could send them on the 8th of May for Mother's Day and she told me yes, that it would be no problem! She told me that she wAs going to call the florists who actually made the arrangement and have them add the arrangement to their delivery schedule and after waiting minutes, she came back to tell me that wasn't going to be an option! That's when I was transferred to a manager named Spencer who was very rude and disrespectful! From the time he got on the call he was basically giving me one option and repeatedly asking me if I would accept it no matter what I said! I don't accept what this company has to say, even though they obviously left clicked, copied, and pasted a beautiful legal buttocks covering response!
Yes, I accepted their resolution of the token amount of $13.95 but they have not credited my account as of this date. As far as "minor" substitutions, that was not the case Regards,
I am rejecting this response because: I phoned customer service and voiced my dissatisfaction with the product and was not offered redelivery if a new product or a refund after retrieval of the item. I would like this business to either pick up the dead flowers and issue a full refund or re-deliver a new, fresh product. I called customer service within hours of delivery and it is still less than 7 days of product possession.
To whom it may concern, A refund in the amount of $has already been issuedTransaction [redacted]
My apologizes for the issues experienced with your Avas on line orderWe regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewingSubstitution PolicyThe flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the deliverySpecific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value.Online description: Spread love and cheer with the Birthday Flowers Bouquet! Send the special celebrant this sweet and festive arrangement made with bright yellow daisies, red carnations, fresh green poms, and purple astersTop it off with a fun "Happy Birthday" pick or Mylar birthday balloon.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelCustomer was offered a partial refund in the amount of $and that offer is still pending approvalA full refund is not possible, as requested based on the Avas policies shown ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order
Complaint: [redacted] I am rejecting this response because: Before I placed my order I was assured on the screen that my order would be delivered by Mother's Day I received an emailed receipt after I placed my order saying my order would be delivered by Mother's Day Ava's Flowers called me AFTER I received the email confirmation of my order and asked if it was okay if my order was delivered after Mother's Day I said NO - cancel my order Ava's delivered my order after Mother's Day without my authority and charged me anyway This is unacceptable and unlawful and I will keep fighting Ava's through whatever means available until I get a full refund of every cent they charged me It is not right They are a horrible business and they should not be allowed to get away with this Ava's needs to do the right thing and refund my money Regards, [redacted]
The order# provided is incorrect and customer needs to make a correction in order for me to respond to their complaintThank you for your understanding,
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again08/19/3:55PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction [redacted]
I am rejecting this response because: I was not satisfied with getting the "reward points" as I don't want to order flowers from your company again! We spent around $and the arrangement (picture attached) was maybe a $bouquet of flowers!!!!!! We wanted a really nice arrangement for our friend that past away, spent the money to do so and it was maybe a $arrangement! Take your points, I don't want them! I would like some of my money back! You are a family owned business and I would expect for you to treat this issue as tho it mattered! I lost my friend in a terrible car accident and the flower arrangement had close to the color scheme but was very badly put together I would like some of my money back - keep your "reward points"!