[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
As a sign of good faith, a partial refund of $22.00, as requested has been issuedA refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] A refund in the amount of $has been issuedIt may take your bank up to days to process this refund.We apologize for any inconvenience
My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI see you have spoken with our customer service team since this came inI also see we do need a more complete addressPlease call us at [redacted] with this
My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent orderWhile most of our items are hand delivered from a local shop, anything marked as “Next Day Only” or “Farm Fresh” are delivered directly from the farm via UPS/FedEx and in those cases we do not have as much control over timing or how deliveries are left as we would with a local driverI see this order was on the web and our site will not allow a sale to process unless the customer has indicated that they have read and agreed to our delivery conditionsWDR-2-D Delivered via UPS/FEDEX in an award winning gift boxOther Items on the site are available for same day hand delivery by your local floristPlease call us if you need help, we are here to assist you- See more at: [redacted]
My name is Chris with Avas Flowers customer service management and I'm very sorry that this arrived in such poor conditionWhile most of our items are hand delivered from a local shop, anything marked as “Next Day Only” or “Farm Fresh” are delivered directly from the farm via UPS/FedExWe can certainly have a fresh arrangement sent for freeIf you let us know what date is best before 4:pm EST, we can have a delivery made the next day from Tuesday-FridayIf you would prefer, I could also change this to a full store credit if you wished to order a hand delivered item
My apologizes for the issues mentioned We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement, all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewingProduct Description As Shown Within The Website For All Users To View: A feminine and sophisticated aura radiates from our Blissfully Pink Bouquet @$Soft pink hues come from lilies, roses and alstroemeria that bloom right before your eyes! Perfect for a birthday, anniversary or new baby girl!*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe lilies provided were in "bud form" and will open and be as beautiful as shown on lineWhen bud form lilies are used, they will last longer as they open Arrangement Recipe:The recipe that the florist used to fill the arrangement to value was as follows: A vase with pink roses, red rose, stems pink alstro, stems of pink lilies, purple waxflower.Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsAs a sign of good faith, we have deposited store credit in the amount of $This store credit can be used at any time, for any occasion, anywhere in the US and they never expire!The website photo provided was for the deluxe arrangement and the customer ordered the small arrangement which contains less flowers than the photo
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received a refund on 6/24/17, the second time Avas flowers called me to get my credit card numberI answered my phone for every unknown call and answered every time Ava's Flowers called meThere was never a time I did not respond so I do not agree with their claim that they "made several attempts to contact Ms [redacted] ." Regards, [redacted]
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentionedAs shown, the order was cancelled and a full refund was issued: A refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
This is response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with the arrangement that was receivedWe have since spoken with Mr [redacted] and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI have set up a free redelivery for 3/Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Let me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again06/09/3:49PM by [redacted] ( [redacted] ) REFUNDED ORDER The order has been refunded - Amount: $vs Transaction [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order I see you spoke with customer service on 5/and were offered a redeliver and $of store credit and that this was refused At this point, we could offer a direct refund of $
This is in response to the complaint submitted by Ms***We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Ms*** and offered to refund 50% of this orderMs*** has refused this and advised us that this charge has been disputed with her bankI have informed Ms [redacted] that we will let the dispute reach it's resolution though the 50% refund offer does remain open.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentionedAs stated by the customer;Refund of charges on my credit card which are currently being disputedA charge back has been noted by the customers bank to which we did respondSince we did respond to the bank, we will not respond to this Revdex.com complaintIt will be resolved with the bankThank you for your understanding, Robert
My name is [redacted] with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderAs it states on our website - we use local designers for hand delivery outside our area."Avas Flowers has affiliated local brick and mortar flower shops with experienced floral designersWe are a nationwide florist offering premium flowers at discount pricesWe deliver flowers in our own vans, through FedEx, UPS and through our affiliated floral shops nationwide." The designer gave this to the front desk and was told this would be given to the recipientSince she may have received it a day late, I have refunded the service fee of $directly back to your card
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
As a sign of good faith, a partial refund of $22.00, as requested has been issuedA refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] A refund in the amount of $has been issuedIt may take your bank up to days to process this refund.We apologize for any inconvenience
My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI see you have spoken with our customer service team since this came inI also see we do need a more complete addressPlease call us at [redacted] with this
My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent orderWhile most of our items are hand delivered from a local shop, anything marked as “Next Day Only” or “Farm Fresh” are delivered directly from the farm via UPS/FedEx and in those cases we do not have as much control over timing or how deliveries are left as we would with a local driverI see this order was on the web and our site will not allow a sale to process unless the customer has indicated that they have read and agreed to our delivery conditionsWDR-2-D Delivered via UPS/FEDEX in an award winning gift boxOther Items on the site are available for same day hand delivery by your local floristPlease call us if you need help, we are here to assist you- See more at: [redacted]
My name is Chris with Avas Flowers customer service management and I'm very sorry that this arrived in such poor conditionWhile most of our items are hand delivered from a local shop, anything marked as “Next Day Only” or “Farm Fresh” are delivered directly from the farm via UPS/FedExWe can certainly have a fresh arrangement sent for freeIf you let us know what date is best before 4:pm EST, we can have a delivery made the next day from Tuesday-FridayIf you would prefer, I could also change this to a full store credit if you wished to order a hand delivered item
My apologizes for the issues mentioned We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement, all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewingProduct Description As Shown Within The Website For All Users To View: A feminine and sophisticated aura radiates from our Blissfully Pink Bouquet @$Soft pink hues come from lilies, roses and alstroemeria that bloom right before your eyes! Perfect for a birthday, anniversary or new baby girl!*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe lilies provided were in "bud form" and will open and be as beautiful as shown on lineWhen bud form lilies are used, they will last longer as they open Arrangement Recipe:The recipe that the florist used to fill the arrangement to value was as follows: A vase with pink roses, red rose, stems pink alstro, stems of pink lilies, purple waxflower.Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsAs a sign of good faith, we have deposited store credit in the amount of $This store credit can be used at any time, for any occasion, anywhere in the US and they never expire!The website photo provided was for the deluxe arrangement and the customer ordered the small arrangement which contains less flowers than the photo
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received a refund on 6/24/17, the second time Avas flowers called me to get my credit card numberI answered my phone for every unknown call and answered every time Ava's Flowers called meThere was never a time I did not respond so I do not agree with their claim that they "made several attempts to contact Ms [redacted] ." Regards, [redacted]
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matterWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentionedAs shown, the order was cancelled and a full refund was issued: A refund of $has been applied to order no:, [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience
This is response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with the arrangement that was receivedWe have since spoken with Mr [redacted] and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI have set up a free redelivery for 3/Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Let me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again06/09/3:49PM by [redacted] ( [redacted] ) REFUNDED ORDER The order has been refunded - Amount: $vs Transaction [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order I see you spoke with customer service on 5/and were offered a redeliver and $of store credit and that this was refused At this point, we could offer a direct refund of $
This is in response to the complaint submitted by Ms***We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Ms*** and offered to refund 50% of this orderMs*** has refused this and advised us that this charge has been disputed with her bankI have informed Ms [redacted] that we will let the dispute reach it's resolution though the 50% refund offer does remain open.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
The order has already been refunded - Amount: $vs Transaction [redacted]
My apologizes for the issues mentionedAs stated by the customer;Refund of charges on my credit card which are currently being disputedA charge back has been noted by the customers bank to which we did respondSince we did respond to the bank, we will not respond to this Revdex.com complaintIt will be resolved with the bankThank you for your understanding, Robert
My name is [redacted] with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderAs it states on our website - we use local designers for hand delivery outside our area."Avas Flowers has affiliated local brick and mortar flower shops with experienced floral designersWe are a nationwide florist offering premium flowers at discount pricesWe deliver flowers in our own vans, through FedEx, UPS and through our affiliated floral shops nationwide." The designer gave this to the front desk and was told this would be given to the recipientSince she may have received it a day late, I have refunded the service fee of $directly back to your card