Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDelivering the flowers today (Tuesday June 30th 2015) after 5pm would be finePlease send me a photo by email prior to delivery so I may approve at [redacted] Thank you for correcting this issueSadly it wasn't rectified initially and I had to get the Revdex.com involved but at lease in the end, not without a forceful hand Ava's Flowers is doing the right thing
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We are offering a re delivery, to the recipient, at no additional cost to the customerThe customer needs to accept that offer and provide a day(TUESDAY to FRIDAY) and the date of the deliveryThank you for your understanding,
TO Whom it may concern,We have reviewed the complaint made by the recipient: [redacted] .According to our records Mrs [redacted] arrangement is filled to value.Mr [redacted] , placed an order via our website and selected the Love in Bloom Bouquete,This arrangement follows the recipe given below:small red vase w/ light pink rose, red roses, stems pink alstroe, w/ greens arranged tight roundy moundy We did not receive a phone call nor a product quality complaint from Mrs [redacted] All product quality complaints must be given within hours, as well as the customer , or the person whom placed the order must reach out to us in regards to a resolution
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order As an apology, I have refunded $directly back to your card
I would like to cancel my complaint about Avasflowers.comI finally received a response from them and a resolution to the problemAgain, please cancel # [redacted] Thank you,
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
To whom it may concern,Upon reviewing the order that Mr. [redacted] placed on February 8th, 2016 at 3:54 pm. We see here that he placed his order via our website, the item that Mr. [redacted] purchased: Love in Bloom Bouquet, Deluxe $49.99 does not contain chocolates. As advertised during the... Valentines day holiday, our Love in Bloom Bouquet, Premium size with a box of chocolates was featured for $89.99. No where on Mr. [redacted] invoice did it state that a box of chocolates were included in the arrangement, as well as MR. [redacted] did purchase a rush order for this order, but as his invoice does clearly state:" Tue, 02/14/2017 before 1PM (local time) We will do our best to try and deliver by this time however it is not guaranteed". MR. [redacted] order shows it was delivered on the 14th, but we did not receive a phone call, nor a complaint until the 16th of February. Our Cancellation Policy that Mr. [redacted] agreed to when he placed his order does state that all complaints must be was given within 24 hours of delivery:"12. Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit."I do see here that Mr. [redacted] was given a refund for the express delivery:The order has been refunded - Amount: $9.99 vs Transaction [redacted] As well as a $10 store credit:40000 reward points were deposited into the customers Avas Flowers account
In brief, it was funeral order and of course we expect the local florist we work with to do the best job possible In this case the customer was not satisfied but did not tell us for days If they alerted us right away we could have had the local florist make a redelivery and discount the order But a week out, we can not ask the local florist to pick up the arrangement, especially since it was for a funeral.We reached out multiple times to apologize and try and resolve this We offered them a choice of flowers or a potted plant or a fruit basket to the family and offered a 50% discount Unfortunately, as you can see, they are not willing to work with us or even speak with us I understand her complaint but we really are trying to resolve this and we do not want to keep this going back and forth
We do understand the customers comments but once a "full refund" has been issued , the order is cancelled and we no longer have a responsibility to make a "free delivery"We have closed this issue and would appreciate it you to do the same, thank you
In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyWe are located in Mahwah, New Jersey, but we operatenationwide by working with local floristsWe also often use FedEx and UPS for delivery, which we will cover inmore detail below All of the above mentioned policies are shown within the Avas website
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Ms [redacted] to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
To whom it may concern,I have reviewed and located the order for [redacted] , we have been trying to get in contact with her to apologize for any inconvenience that may have occurred on the order and wanted to refund her for the cost of the processing fee for the difficulties that took place.... It seems that the number we try to contact her at ###-###-#### comes up for another person who has no knowledge of this order. I have processed a refund of the $13.95 to the customer and have posted the refund verification code below. The order has been refunded -Amount: $13.95 vs Transaction [redacted] .
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It should not have been this difficult to get refunded by Avas FlowersThank you for your assistance Regards, [redacted]
This is in response to the complaint submitted by Ms. ***We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. *** was not satisfied with the arrangement that was received. We have since... reached out to Ms. *** and were able to resolve this to her satisfaction. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Ms. *** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matter In our commitment to customers satisfaction, we have made several attempts to reach Ms [redacted] in order to resolve the issue but have not been able to reach her We will continue to reach out to Ms [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDelivering the flowers today (Tuesday June 30th 2015) after 5pm would be finePlease send me a photo by email prior to delivery so I may approve at [redacted] Thank you for correcting this issueSadly it wasn't rectified initially and I had to get the Revdex.com involved but at lease in the end, not without a forceful hand Ava's Flowers is doing the right thing
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We are offering a re delivery, to the recipient, at no additional cost to the customerThe customer needs to accept that offer and provide a day(TUESDAY to FRIDAY) and the date of the deliveryThank you for your understanding,
TO Whom it may concern,We have reviewed the complaint made by the recipient: [redacted] .According to our records Mrs [redacted] arrangement is filled to value.Mr [redacted] , placed an order via our website and selected the Love in Bloom Bouquete,This arrangement follows the recipe given below:small red vase w/ light pink rose, red roses, stems pink alstroe, w/ greens arranged tight roundy moundy We did not receive a phone call nor a product quality complaint from Mrs [redacted] All product quality complaints must be given within hours, as well as the customer , or the person whom placed the order must reach out to us in regards to a resolution
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order As an apology, I have refunded $directly back to your card
I would like to cancel my complaint about Avasflowers.comI finally received a response from them and a resolution to the problemAgain, please cancel # [redacted] Thank you,
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
The order has been refunded - Amount: $vs Transaction [redacted] on 2/15/
To whom it may concern,Upon reviewing the order that Mr. [redacted] placed on February 8th, 2016 at 3:54 pm. We see here that he placed his order via our website, the item that Mr. [redacted] purchased: Love in Bloom Bouquet, Deluxe $49.99 does not contain chocolates. As advertised during the... Valentines day holiday, our Love in Bloom Bouquet, Premium size with a box of chocolates was featured for $89.99. No where on Mr. [redacted] invoice did it state that a box of chocolates were included in the arrangement, as well as MR. [redacted] did purchase a rush order for this order, but as his invoice does clearly state:" Tue, 02/14/2017 before 1PM (local time) We will do our best to try and deliver by this time however it is not guaranteed". MR. [redacted] order shows it was delivered on the 14th, but we did not receive a phone call, nor a complaint until the 16th of February. Our Cancellation Policy that Mr. [redacted] agreed to when he placed his order does state that all complaints must be was given within 24 hours of delivery:"12. Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit."I do see here that Mr. [redacted] was given a refund for the express delivery:The order has been refunded - Amount: $9.99 vs Transaction [redacted] As well as a $10 store credit:40000 reward points were deposited into the customers Avas Flowers account
In brief, it was funeral order and of course we expect the local florist we work with to do the best job possible In this case the customer was not satisfied but did not tell us for days If they alerted us right away we could have had the local florist make a redelivery and discount the order But a week out, we can not ask the local florist to pick up the arrangement, especially since it was for a funeral.We reached out multiple times to apologize and try and resolve this We offered them a choice of flowers or a potted plant or a fruit basket to the family and offered a 50% discount Unfortunately, as you can see, they are not willing to work with us or even speak with us I understand her complaint but we really are trying to resolve this and we do not want to keep this going back and forth
We do understand the customers comments but once a "full refund" has been issued , the order is cancelled and we no longer have a responsibility to make a "free delivery"We have closed this issue and would appreciate it you to do the same, thank you
In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyWe are located in Mahwah, New Jersey, but we operatenationwide by working with local floristsWe also often use FedEx and UPS for delivery, which we will cover inmore detail below All of the above mentioned policies are shown within the Avas website
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Ms [redacted] to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
Complaint: [redacted] I am rejecting this response because: the correct order number is [redacted] Regards, [redacted]
To whom it may concern,I have reviewed and located the order for [redacted] , we have been trying to get in contact with her to apologize for any inconvenience that may have occurred on the order and wanted to refund her for the cost of the processing fee for the difficulties that took place.... It seems that the number we try to contact her at ###-###-#### comes up for another person who has no knowledge of this order. I have processed a refund of the $13.95 to the customer and have posted the refund verification code below. The order has been refunded -Amount: $13.95 vs Transaction [redacted] .
The order has been refunded - Amount: $vs Transaction [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It should not have been this difficult to get refunded by Avas FlowersThank you for your assistance Regards, [redacted]
This is in response to the complaint submitted by Ms. ***We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. *** was not satisfied with the arrangement that was received. We have since... reached out to Ms. *** and were able to resolve this to her satisfaction. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Ms. *** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My apologizes for the issues mentionedAs shown, a refund was issued:The order has been refunded - Amount: $vs Transaction [redacted] on 10/14/
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with our service in this matter In our commitment to customers satisfaction, we have made several attempts to reach Ms [redacted] in order to resolve the issue but have not been able to reach her We will continue to reach out to Ms [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers