[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have refunded me in fullThank You vey much! Please close my complaintI hope this will help others who have experienced this, themselves~ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The order I placed had a ZIP CODE of the destination, along with the exact street address Your site gave me a total cost, which I paid A follcall to your call center minutes after I placed my order resulted in your representative telling me that there were no issues with my order.Problems with your web site that are responsible for calculating an accurate delivery cost when given a ZIP CODE is not my problem What is a problem is placing a rush order, paying for it, confirming it with you, then being contacted three hours later (after it was scheduled to be delivered) and being told that the amount I paid was not enough, is UNACCEPTABLE.Let me be clear about this I was called and coerced to pay an ADDITIONAL $to have the ITEM I ORDERED delivered instead of an "equivalent replacement" This has NOTHING to do with delivery location or ZIP CODE This is purely a MISREPRESENTATION of the merchandise that you are selling It's NOT ETHICAL.I would like to be reimbursed the additional $that I had to pay to have the item I ordered delivered Additionally, I already turned down a $credit for a future order; I will not be using your service in the future and will have no use for a credit.Regards, [redacted]
This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisOur records indicate that this order was delivered on 8/and we did not receive any notice that there was an issue with this till 8/At this point, it was too late to question the designer on thisThe following is from our website:SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.I see this order was on the web and our site will not allow a sale to process unless the customer has indicated that they have read and agreed to our delivery conditionsSince your banner was not included, that was refunded directly back to you
A partial refund - Amount: $vs Transaction [redacted] was issued on 1/28/and on 1/26/an additional partial refund was issued in the amount of $for a total of $
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you are refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.09/25/1:59PM REFUND CREDITCARD $-09/22/2:00AM REFUND CREDITCARD $-
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderIn order to issue a full refund, we would have needed to retrieve the original arrangementSince you were so disappointed in this, I have refunded $directly back to your card
This is response to the complaint submitted by Mr [redacted] ,Avas Flowers prides itself in providing a superior product at discounted prices Every order is important to us, and we use many strategies to ensure that each is delivered accurately and on timeAvas Flowers offers local delivery in all states Unfortunately, Mr [redacted] was not satisfied with the arrangement that was receivedIn order to handle this in an expeditious manner, we reached out to Mr [redacted] and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
Complaint: [redacted] I am rejecting this response because:I don't think the refund is fairthis business confirmed on Friday that the arrangement would be there that day FRIDAY (fast and cheap is avas motto) welltry slow and expensive and lateI would accept a dollar refundno lessthe embarrassment alone in MISSING a holiday arrangement when THEY SAID IT WOULD GET THERE THE DAY OF THE ORDER (days early for mothers day)it should be a complete refundI received a email a few hours later on friday saying that they dropped the ball and could not deliver the arrangementtried calling over times to cancel but not response after that all you get is the run around and double speakso yes I'm not satisfied with is refund Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I just spoke with [redacted] at Ava's and he refunded my order in full Thank you for your help!
To whom it may concern:I would like to start by apologizing for your lossAccording to our records, you received an arrangement for the service of [redacted] on 02/There was a request for a rose only wreath and was given an assorted arrangementThe pricing would have been quite a stretch from $230; a copy of her invoice has been resent to her email addressTo confirm, here is her flower order verbatim: Heart wreath of pink and white premium flowers filled up to value(NO EASEL OR STAND)
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Mr [redacted] to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving MrEckroth in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI see that you were charged $for the express delivery and $for the vase and that customer service had issued $of store credit as an apology I have left the credit in place, but have also refunded you for those two items Thank you 11/25/12:09PMREFUNDCREDITCARDcumbs$-
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future
My apologies for the issues mentionedWe offered to pick up the arrangement since the customer was not satisfied with what was receivedWe explained the holiday policy of not being able to deliver as requested during the Christmas holiday and the delivery date was movedThe arrangement was delivered on 12/28/@2:and acceptedThe customer stated that they were going to contact their bank to dispute the charges and we told the customer we would no longer have the arrangement picked upAs shown within the Avas policy shown below and on the website too: Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds Policy:In the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditTo receive an exchange of goods, notify us within hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to youWe will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a re-deliveryWe are unable to respond to this complaint due to the fact that the customer would be contacting their bankWhen we are contacted by the bank, we will respond to themThank you for your understanding
My apologizes for the issues mentioned.As shown within the Avas website;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the... likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.
The company still does not address the fact that I was not informed of the total price or order details until after the flowers were delivered because they took down the wrong email Therefore, I was not able to dispute the total charges and or cancel the orderThey also do not address the fact that the wrong order was placed and that it was delivered at all I was told by a salesperson on Friday morning that my order was supposed to be on hold until the patient was moved from ICU I was told the order would be put on hold until that time In addition, since the order was delivered at pm on a Friday night to ICU, the patient was not able to inform me of the wrong order until Saturday afternoon at which time I called and was told by a recording that the office hours were am By he time I reached someone the hour window was closed Furthermore, I didn't even know I had a hour window until I called customer service and gave them my correct email at which time they sent me a receipt, a two days old receipt
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Mr [redacted] to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have refunded me in fullThank You vey much! Please close my complaintI hope this will help others who have experienced this, themselves~ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The order I placed had a ZIP CODE of the destination, along with the exact street address Your site gave me a total cost, which I paid A follcall to your call center minutes after I placed my order resulted in your representative telling me that there were no issues with my order.Problems with your web site that are responsible for calculating an accurate delivery cost when given a ZIP CODE is not my problem What is a problem is placing a rush order, paying for it, confirming it with you, then being contacted three hours later (after it was scheduled to be delivered) and being told that the amount I paid was not enough, is UNACCEPTABLE.Let me be clear about this I was called and coerced to pay an ADDITIONAL $to have the ITEM I ORDERED delivered instead of an "equivalent replacement" This has NOTHING to do with delivery location or ZIP CODE This is purely a MISREPRESENTATION of the merchandise that you are selling It's NOT ETHICAL.I would like to be reimbursed the additional $that I had to pay to have the item I ordered delivered Additionally, I already turned down a $credit for a future order; I will not be using your service in the future and will have no use for a credit.Regards, [redacted]
The order has been refunded - Amount: $vs Transaction [redacted] since 2/15/
This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisOur records indicate that this order was delivered on 8/and we did not receive any notice that there was an issue with this till 8/At this point, it was too late to question the designer on thisThe following is from our website:SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.I see this order was on the web and our site will not allow a sale to process unless the customer has indicated that they have read and agreed to our delivery conditionsSince your banner was not included, that was refunded directly back to you
A partial refund - Amount: $vs Transaction [redacted] was issued on 1/28/and on 1/26/an additional partial refund was issued in the amount of $for a total of $
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you are refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.09/25/1:59PM REFUND CREDITCARD $-09/22/2:00AM REFUND CREDITCARD $-
My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderIn order to issue a full refund, we would have needed to retrieve the original arrangementSince you were so disappointed in this, I have refunded $directly back to your card
This is response to the complaint submitted by Mr [redacted] ,Avas Flowers prides itself in providing a superior product at discounted prices Every order is important to us, and we use many strategies to ensure that each is delivered accurately and on timeAvas Flowers offers local delivery in all states Unfortunately, Mr [redacted] was not satisfied with the arrangement that was receivedIn order to handle this in an expeditious manner, we reached out to Mr [redacted] and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
Complaint: [redacted] I am rejecting this response because:I don't think the refund is fairthis business confirmed on Friday that the arrangement would be there that day FRIDAY (fast and cheap is avas motto) welltry slow and expensive and lateI would accept a dollar refundno lessthe embarrassment alone in MISSING a holiday arrangement when THEY SAID IT WOULD GET THERE THE DAY OF THE ORDER (days early for mothers day)it should be a complete refundI received a email a few hours later on friday saying that they dropped the ball and could not deliver the arrangementtried calling over times to cancel but not response after that all you get is the run around and double speakso yes I'm not satisfied with is refund Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I just spoke with [redacted] at Ava's and he refunded my order in full Thank you for your help!
To whom it may concern:I would like to start by apologizing for your lossAccording to our records, you received an arrangement for the service of [redacted] on 02/There was a request for a rose only wreath and was given an assorted arrangementThe pricing would have been quite a stretch from $230; a copy of her invoice has been resent to her email addressTo confirm, here is her flower order verbatim: Heart wreath of pink and white premium flowers filled up to value(NO EASEL OR STAND)
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Mr [redacted] to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving MrEckroth in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers
My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderI see that you were charged $for the express delivery and $for the vase and that customer service had issued $of store credit as an apology I have left the credit in place, but have also refunded you for those two items Thank you 11/25/12:09PMREFUNDCREDITCARDcumbs$-
My apologizes for the issues mentionedas shown, a full refund was issued; The order has been refunded - Amount: $vs Transaction [redacted] on 5/9/
This is in response to the complaint submitted by Ms [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms [redacted] was not satisfied with the arrangement that was receivedWe have since reached out to Ms [redacted] and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms [redacted] in the future
My apologies for the issues mentionedWe offered to pick up the arrangement since the customer was not satisfied with what was receivedWe explained the holiday policy of not being able to deliver as requested during the Christmas holiday and the delivery date was movedThe arrangement was delivered on 12/28/@2:and acceptedThe customer stated that they were going to contact their bank to dispute the charges and we told the customer we would no longer have the arrangement picked upAs shown within the Avas policy shown below and on the website too: Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds Policy:In the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditTo receive an exchange of goods, notify us within hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to youWe will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a re-deliveryWe are unable to respond to this complaint due to the fact that the customer would be contacting their bankWhen we are contacted by the bank, we will respond to themThank you for your understanding
My apologizes for the issues mentioned.As shown within the Avas website;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the... likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.
The company still does not address the fact that I was not informed of the total price or order details until after the flowers were delivered because they took down the wrong email Therefore, I was not able to dispute the total charges and or cancel the orderThey also do not address the fact that the wrong order was placed and that it was delivered at all I was told by a salesperson on Friday morning that my order was supposed to be on hold until the patient was moved from ICU I was told the order would be put on hold until that time In addition, since the order was delivered at pm on a Friday night to ICU, the patient was not able to inform me of the wrong order until Saturday afternoon at which time I called and was told by a recording that the office hours were am By he time I reached someone the hour window was closed Furthermore, I didn't even know I had a hour window until I called customer service and gave them my correct email at which time they sent me a receipt, a two days old receipt
This is in response to the complaint submitted by Mr [redacted] ,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr [redacted] was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Mr [redacted] to make sure there were no further concerns but have not received a response to thisThe satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr [redacted] in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers