Burton Plumbing, Heating & Cooling

[redacted] was very helpful and very thorough in explaining what he worked on. I appreciate all his help and the knowledge he has.

On 2/6/17 a technician ([redacted]) came to my home to resolve an issue involving my home's heat pump system. The technician was very professional, and provided a detailed explanation of the issue and how to prevent a future re-occurrence. The technician completed the work in a very timely manner, and all work areas were cleaned prior to his departure. Prior to leaving he also provided responses to all of my remaining question on the heat pump system. In my opinion this individual is an excellent representative of his employer's values.

[redacted] did a thorough job investigating our main pipeline. He was very considerate to our financial situation. He provided outstanding customer service by smiling, being friendly, and just all around a good honest person. He was dressed nicely, and looked professional.

He offered us several price points with similar solutions to the problem. They differed in cost per month, warranty mostly. The problem did not offer many options in terms of solution but there was a lot to consider on warranty.

After he left, I felt much better about everything considering how bad the problem was. All around fantastic job. Will always call this company with any problem I encounter in the future.

Thank you.

I had a delay by a few hours getting my tech out due to mix up in dispatch. But when my tech [redacted] showed up. He was professional and very friendly. He took care of my plumbing needs.

I would like to thank [redacted] and [redacted] for the awesome job they did installing my hot water tank. We called them out and a few hours later we had hot water again. I will definite use them again.
[redacted]

Right from making the appt. to finish was a very positive experience. I received update calls to let me know when to expect the tech and this was very helpful. The girls were very friendly. [redacted] was very polite and did a great job. I could tell he knew what he was talking about and explained it all to me. I was very comfortable with the whole process. My furnace is running great and I would highly recommend this team to anyone needing great and very fairly priced service.......[redacted]

The experience was good.

I was trying to locate an odor that may have fumes from sewer pipes. They did several things in an effort to locate why there was a problem. It was a process of elimination which was a bit pricey but necessary. They finally arrived at a possible solution which we are trying.

Mostly I appreciated they were professional, tenacious, friendly and did not make or leave a mess in my home.

I would use them again if I had a difficult problem I had to solve.

They were excellent!

EXCELLENT SERVICE

[redacted] was very prompt, and thorough for our free sewer/plumbing inspection as part of our annual service contract. he gave us several choices of repair costs, and spent quite a bit of time explaining everything. I felt he was very trustworthy. A good rep of his company.

Very knowledgeable and helpful. He was very polite, friendly and upbeat. I felt confident in his conclusions.

I have no complaint with Burton or [redacted] who spent 6 hours performing a clean out of my lines on a Sunday morning. Yes it may have been a little high on the expense but it was a Sunday with family in town and sewage had backed up from the Mainline into the basement. He was very courteous and explained all that he was going to do. Not only did he do the Mainline but also the Kitchen and branch line from the shower and toilet in the basement. Insured my vent stacks were also clear by auguring the kitchen line from the roof. Camera-ed the mainline and showed me that the line was clear of all obstructions and gave me a peace of mind that all was good and no issues. A++ in my book.

[redacted] was extremely courteous and helpful. He explained everything so it was very clear. I recommend him as a tech to anyone!

[redacted] was great. He was able to give me a straight assessment of the problem and understood that I'm ignorant when it comes to plumbing issues. He gave me several options to choose from and was quick with the fix.

They do a great job, very professional, knowledgeable, and efficient.

[redacted] was very knowledgeable and professional and did a great job to get our AC working during one of the hottest days in July. Would highly recommend [redacted] to anyone looking for HVAC help.

The only negative comment would be that Burton is a bit on the pricey side. The quality of work is high, though.

[redacted] did an excellent job of telling me what he was doing, concerns about my hvac system, explaining options that I had with the system, truly an competent and knopwledgeable technician in the hvac systems

Don't usually write reviews but, [redacted] went above and beyond what was required, took more time out of his day than was expected, and fixed a pretty serious problem with my pipes for price that was Very affordable. Truly appreciated!

Fast Friendly and Efficient. Great experience overall!

Once again excellent knowlegable service on the plumbing in my historic home which was constructed in1905. coudnt ask for more!

We had a good experience. Technician was knowledgeable and office staff were professional.