Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ,and find that arbitration is necessary Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from BAP is the same as they sent the last time; I have already responded to that in my previous letterI am attaching an authorised workshop's diagnosis clearly stating that the compressor I received was defectedIt also states the cost of searching the fault with the compressor: Nok = $In addition to that, I am attaching the receipt and customs declaration from BAP followed by the customs duty I had to pay (Nok = $121)With these facts, I would once again request BAP to: 1) Refund the compressor cost 2) Revise their policy, explicitly stating that the company takes no responsibility for the return shipment if it internationally ships a defected part Regards, [redacted]
The customer has refused to provide a consistent and definitive diagnostic for said car partWe do not issue refunds on installed parts, but stand behind our warranty 100%Customer has a complete part warrant from original purchase dateOnce the diagnostic has been completed, we can warranty the part Regards, [redacted] Customer Service Supervisor
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The parts was not installed when I called about the issueI stated to the representative that the parts did not match and it would cost me in labor to because that was the cost for the Mechanic to pull the part to compare or match up the parts, and the mechanic evening call the Shock manufacture for install instruction is how they found out that the parts was not OEM, but after markevening if I return the parts, I will be out of dollars and it would cost me additional plus in labor to install OEM partsMy old shocks was no good to put back on the truck This matter is not resolvedWhat is my legal right and what legal action can I use to get this resolved, because I am not going to pay combine total of to get the OEM parts put onThe company need to take ownership of this issue and resolve it.Regards, [redacted]
As stated in your response, "We cover replacement shipping." The part in question would fall under our RETURN policyThe return policy states,"BuyAutoParts.com parts are returnable provided they have not been installed, used or damaged and are returned within days of purchaseYou will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 15% ($minimum) on ALL returned partsThe customer is responsible for shipping the part(s) back on returned items, including shipping chargesParts returned as used or incomplete, or parts returned to a different address will receive no refund Parts that are returned as wrong parts or defective are subject to a full restocking fee." On 9/11/14, we came to an agreementIf you returned said part to us on your own (customer covers shipping), we would issue a full refundOn 9/23/14, we issued $back to the card used at time of purchaseWe have refunded all fees charged to you at time of saleThere is nothing more we can do Regards, *** [redacted] Customer Service Supervisor
Hello, If you'd like to send your part back, please call us at 800-241-Once your part has been received and checked in, we will issue a refund Regards, [redacted] Customer Service Supervisor
Hello [redacted] ,It looks like you had spoken to one of our CS representatives on October 6th and resolved your issueYour part has been received in our warehouse and we will issue the refund todayWe have agreed to waive the percent restocking feePlease allow 3- business days for the funds to reflect in your account.Regards, [redacted] **Customer Service Supervisor
[redacted] ,Your part comes with a year unlimited mileage warrantyOnce the part is installed, we can't take it back for a refundAlthough there was an issue with your part, we would be more than happy to replace the part under the warranty guidelines (please see below)If you have an questions, please call me at 800-241-***.Return Policy:Your satisfaction is our priorityOur goal is for you to be happy with your purchase, even if it means returning itSend it back within days and you get your money backAll we ask is you send it back in the same condition it was received - new and uninstalledIt’s that easy.Warranty Policy:BuyAutoParts.com offers a one year, unlimited mileage warranty on all parts sold unless otherwise notedIn some cases, an even longer warranty is included for freeIf you would like to purchase an extended warranty please contact usWe only offer the highest quality parts available, but in some rare cases there are manufacturer's defectsIf you have a defective item under warranty we offer options to make warranty service easier for you and we will send you a new replacement auto part However, our warranty does not cover any labor that may be involved with your repair In most cases you have the following options for warranty service: 1) You may return the warranty item to us for a replacement2) You may pay a deposit and have a replacement item sent in advanceIf you elect to return a warranty item first, once the return is received and inspected (usually within hours of receipt) your replacement part will be shipped within business daysIf you elect to pay a deposit before shipping back the warranty item, once the return is received and inspected (usually within hours of receipt) your refund will be automatically processed and issued to your credit card within business daysKeep in mind, depending on your credit card company, it may take an additional 2-business days for the refund to post to your accountIn either case we pay for shipping within the continental USAOur warranty is superior to any other auto parts vendor because we offer the highest level of service.Legal Version:We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoiceIt begins from the date purchasedThis warranty does not apply to parts unless the installation instructions are followed in their entiretyIf instructions are not available the work should be performed by a licensed mechanic.This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto partSpecifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABORThis warranty covers fixing or replacing the part onlyThis warranty is offered only to the original purchaser of the partThis warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than usYour warranty will be null and void if the part fails due to improper installationIf the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoiceYour dated invoice will establish your eligibility for the warrantyWe will, at our option, replace or repair the part free of charge and return it to you postage prepaid.If the terms of a warranty which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard warranties available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are bindingRegards, [redacted] **Customer Service Supervisor
Hello Mr [redacted] ,The description states the part is for vehicles with the autoride systemThey are replacement parts witch fit just like the OEMWith this being said, we are more than happy to take back the parts for a FULL REFUNDPlease give us a call at 800-241-and we will send you a prepaid return shipping label.There is nothing we can do in regard to time or laborPlease see our warranty policy belowYou can also find it on our website via the link http://www.buyautoparts.com/warranty.htm Legal Version We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoiceIt begins from the date purchasedThis warranty does not apply to parts unless the installation instructions are followed in their entiretyIf instructions are not available the work should be performed by a licensed mechanic This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto partSpecifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABORThis warranty covers fixing or replacing the part onlyThis warranty is offered only to the original purchaser of the partThis warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than usYour warranty will be null and void if the part fails due to improper installationIf the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoiceYour dated invoice will establish your eligibility for the warrantyWe will, at our option, replace or repair the part free of charge and return it to you postage prepaid If the terms of a warranty which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard warranties available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLYTHERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOFTHE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREINWE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD
[redacted] ***, In order to proceed with any type of refund, we need the compressor backIt is common practice to get an item back before issuing a refundIf you return the compressor back to us, we would be more than happy to issue a refundRegards, [redacted] Customer Service Supervisor
Very knowledgeable every one I spoke to was top notchI would not hesitate to shop here or refer some one hereDefinitely the first place to look and the best place to go to for parts or knowledge Speaking with [redacted] on the phone about a concerning purchase left me feeling like I was not on the loosing endHe is the kind of employee good businesses are made and thrive with
Hello [redacted] ***,I would like to apologize for the problem you've encountered with our companyWe do our very best to ensure each customer is completely satisfiedOn 10/1/15, you spoke to a representative via our online chat serviceYou agreed to send the parts back on your own for a WAIVE RESTOCKING FEE REFUNDThis would include loss of original shippingInstead of applying this shipping loss, we have issued a full refund of $This was completed on 10/15/Please allow 3-business days for the funds to reflect in your account.Regards, [redacted] **Customer Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.yes as I called and they would not transfer me to the person that was provided to me in the Revdex.com file and that person and the person answering the phone appeared to just be a salesperson Since they only provided a first name it is possible that they just use the same name and they have many people that use the name ***....Thus a [redacted] will all use the name "***" for any issues Regards, [redacted] ***
Hello Mr [redacted] ,I would like to apologize for you recent experience with our companyWe take great pride in providing complete customer satisfactionIt looks like there was an issue with a part you purchasedAfter speaking to one of our customer service representatives, you agreed to send the part back for a FULL REFUND ($89.10)My accounting department has received your request and will be issuing the refund in the next 1-business days.Regards, [redacted] **Customer Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They say that they're willing to help me and they say I have not called them but that is simply just not trueI called them twice and left messagesMagna flow will not give me my parts because buy auto parts.com is on the magna flow do not sell listSo they were never allowed to sell me my parts in the first placeI am willing to accept a front exhaust exact as I bought that is not damaged and a rear muffler set that I purchased brand New that was damaged because of the defective partOnly I can not get a hold of themBut I already know they won't do this as they have told me numerous times in the past they won't help me which is what brought me here in the 1st placeI need to know what you need as far as documentation so I can pursue this further Regards, [redacted] ***
Hello Mr [redacted] , It looks like you have resolved this issue with our customer service departmentYour refund was issued on 7/19/If you have any further questions, please let us know Regards, [redacted] Customer Service Supervisor
[redacted] You have yet to contact usWe are willing to help resolve your problemPlease give us a call at 888-907-7225.Regards, [redacted] **Customer Service Supervisor
Mr [redacted] , All refunds have, per policy, have been refunded to you at this timeIf there is anything else you would like to discuss, feel free to call me at 800-241- Regards, [redacted] Customer Service Supervisor
On 12/9/I ordered a replacement car stereo for a Honda Accord according to the company's specs, was shipped a unit different from the one pictured, called customer service and was assured that the shipped unit would workAfter attempted installation, not only did the stereo fail to work but the car's heat/air conditioning stopped functioning as wellI returned the unit, it was received there on 12/28/No refund was issued and I called customer service on 2/9/I was told that because the unit had been installed, they will not refund the money but will return the $extra core charge that was added to the stereo's $price (I paid $total)I believe this company deliberately advises installation of wrong parts so that they do not have to issue a refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ,and find that arbitration is necessary Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from BAP is the same as they sent the last time; I have already responded to that in my previous letterI am attaching an authorised workshop's diagnosis clearly stating that the compressor I received was defectedIt also states the cost of searching the fault with the compressor: Nok = $In addition to that, I am attaching the receipt and customs declaration from BAP followed by the customs duty I had to pay (Nok = $121)With these facts, I would once again request BAP to: 1) Refund the compressor cost 2) Revise their policy, explicitly stating that the company takes no responsibility for the return shipment if it internationally ships a defected part Regards, [redacted]
The customer has refused to provide a consistent and definitive diagnostic for said car partWe do not issue refunds on installed parts, but stand behind our warranty 100%Customer has a complete part warrant from original purchase dateOnce the diagnostic has been completed, we can warranty the part Regards, [redacted] Customer Service Supervisor
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The parts was not installed when I called about the issueI stated to the representative that the parts did not match and it would cost me in labor to because that was the cost for the Mechanic to pull the part to compare or match up the parts, and the mechanic evening call the Shock manufacture for install instruction is how they found out that the parts was not OEM, but after markevening if I return the parts, I will be out of dollars and it would cost me additional plus in labor to install OEM partsMy old shocks was no good to put back on the truck This matter is not resolvedWhat is my legal right and what legal action can I use to get this resolved, because I am not going to pay combine total of to get the OEM parts put onThe company need to take ownership of this issue and resolve it.Regards, [redacted]
As stated in your response, "We cover replacement shipping." The part in question would fall under our RETURN policyThe return policy states,"BuyAutoParts.com parts are returnable provided they have not been installed, used or damaged and are returned within days of purchaseYou will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 15% ($minimum) on ALL returned partsThe customer is responsible for shipping the part(s) back on returned items, including shipping chargesParts returned as used or incomplete, or parts returned to a different address will receive no refund Parts that are returned as wrong parts or defective are subject to a full restocking fee." On 9/11/14, we came to an agreementIf you returned said part to us on your own (customer covers shipping), we would issue a full refundOn 9/23/14, we issued $back to the card used at time of purchaseWe have refunded all fees charged to you at time of saleThere is nothing more we can do Regards, *** [redacted] Customer Service Supervisor
Hello, If you'd like to send your part back, please call us at 800-241-Once your part has been received and checked in, we will issue a refund Regards, [redacted] Customer Service Supervisor
Hello [redacted] ,It looks like you had spoken to one of our CS representatives on October 6th and resolved your issueYour part has been received in our warehouse and we will issue the refund todayWe have agreed to waive the percent restocking feePlease allow 3- business days for the funds to reflect in your account.Regards, [redacted] **Customer Service Supervisor
Don't buy anything from this bunch, they lie about everything
[redacted] ,Your part comes with a year unlimited mileage warrantyOnce the part is installed, we can't take it back for a refundAlthough there was an issue with your part, we would be more than happy to replace the part under the warranty guidelines (please see below)If you have an questions, please call me at 800-241-***.Return Policy:Your satisfaction is our priorityOur goal is for you to be happy with your purchase, even if it means returning itSend it back within days and you get your money backAll we ask is you send it back in the same condition it was received - new and uninstalledIt’s that easy.Warranty Policy:BuyAutoParts.com offers a one year, unlimited mileage warranty on all parts sold unless otherwise notedIn some cases, an even longer warranty is included for freeIf you would like to purchase an extended warranty please contact usWe only offer the highest quality parts available, but in some rare cases there are manufacturer's defectsIf you have a defective item under warranty we offer options to make warranty service easier for you and we will send you a new replacement auto part However, our warranty does not cover any labor that may be involved with your repair In most cases you have the following options for warranty service: 1) You may return the warranty item to us for a replacement2) You may pay a deposit and have a replacement item sent in advanceIf you elect to return a warranty item first, once the return is received and inspected (usually within hours of receipt) your replacement part will be shipped within business daysIf you elect to pay a deposit before shipping back the warranty item, once the return is received and inspected (usually within hours of receipt) your refund will be automatically processed and issued to your credit card within business daysKeep in mind, depending on your credit card company, it may take an additional 2-business days for the refund to post to your accountIn either case we pay for shipping within the continental USAOur warranty is superior to any other auto parts vendor because we offer the highest level of service.Legal Version:We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoiceIt begins from the date purchasedThis warranty does not apply to parts unless the installation instructions are followed in their entiretyIf instructions are not available the work should be performed by a licensed mechanic.This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto partSpecifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABORThis warranty covers fixing or replacing the part onlyThis warranty is offered only to the original purchaser of the partThis warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than usYour warranty will be null and void if the part fails due to improper installationIf the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoiceYour dated invoice will establish your eligibility for the warrantyWe will, at our option, replace or repair the part free of charge and return it to you postage prepaid.If the terms of a warranty which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard warranties available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are bindingRegards, [redacted] **Customer Service Supervisor
Hello Mr [redacted] ,The description states the part is for vehicles with the autoride systemThey are replacement parts witch fit just like the OEMWith this being said, we are more than happy to take back the parts for a FULL REFUNDPlease give us a call at 800-241-and we will send you a prepaid return shipping label.There is nothing we can do in regard to time or laborPlease see our warranty policy belowYou can also find it on our website via the link http://www.buyautoparts.com/warranty.htm Legal Version We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoiceIt begins from the date purchasedThis warranty does not apply to parts unless the installation instructions are followed in their entiretyIf instructions are not available the work should be performed by a licensed mechanic This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto partSpecifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABORThis warranty covers fixing or replacing the part onlyThis warranty is offered only to the original purchaser of the partThis warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than usYour warranty will be null and void if the part fails due to improper installationIf the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoiceYour dated invoice will establish your eligibility for the warrantyWe will, at our option, replace or repair the part free of charge and return it to you postage prepaid If the terms of a warranty which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard warranties available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLYTHERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOFTHE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREINWE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD
[redacted] ***, In order to proceed with any type of refund, we need the compressor backIt is common practice to get an item back before issuing a refundIf you return the compressor back to us, we would be more than happy to issue a refundRegards, [redacted] Customer Service Supervisor
Very knowledgeable every one I spoke to was top notchI would not hesitate to shop here or refer some one hereDefinitely the first place to look and the best place to go to for parts or knowledge Speaking with [redacted] on the phone about a concerning purchase left me feeling like I was not on the loosing endHe is the kind of employee good businesses are made and thrive with
Hello [redacted] ***,I would like to apologize for the problem you've encountered with our companyWe do our very best to ensure each customer is completely satisfiedOn 10/1/15, you spoke to a representative via our online chat serviceYou agreed to send the parts back on your own for a WAIVE RESTOCKING FEE REFUNDThis would include loss of original shippingInstead of applying this shipping loss, we have issued a full refund of $This was completed on 10/15/Please allow 3-business days for the funds to reflect in your account.Regards, [redacted] **Customer Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.yes as I called and they would not transfer me to the person that was provided to me in the Revdex.com file and that person and the person answering the phone appeared to just be a salesperson Since they only provided a first name it is possible that they just use the same name and they have many people that use the name ***....Thus a [redacted] will all use the name "***" for any issues Regards, [redacted] ***
Hello Mr [redacted] ,I would like to apologize for you recent experience with our companyWe take great pride in providing complete customer satisfactionIt looks like there was an issue with a part you purchasedAfter speaking to one of our customer service representatives, you agreed to send the part back for a FULL REFUND ($89.10)My accounting department has received your request and will be issuing the refund in the next 1-business days.Regards, [redacted] **Customer Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They say that they're willing to help me and they say I have not called them but that is simply just not trueI called them twice and left messagesMagna flow will not give me my parts because buy auto parts.com is on the magna flow do not sell listSo they were never allowed to sell me my parts in the first placeI am willing to accept a front exhaust exact as I bought that is not damaged and a rear muffler set that I purchased brand New that was damaged because of the defective partOnly I can not get a hold of themBut I already know they won't do this as they have told me numerous times in the past they won't help me which is what brought me here in the 1st placeI need to know what you need as far as documentation so I can pursue this further Regards, [redacted] ***
Hello Mr [redacted] , It looks like you have resolved this issue with our customer service departmentYour refund was issued on 7/19/If you have any further questions, please let us know Regards, [redacted] Customer Service Supervisor
[redacted] You have yet to contact usWe are willing to help resolve your problemPlease give us a call at 888-907-7225.Regards, [redacted] **Customer Service Supervisor
Mr [redacted] , All refunds have, per policy, have been refunded to you at this timeIf there is anything else you would like to discuss, feel free to call me at 800-241- Regards, [redacted] Customer Service Supervisor
On 12/9/I ordered a replacement car stereo for a Honda Accord according to the company's specs, was shipped a unit different from the one pictured, called customer service and was assured that the shipped unit would workAfter attempted installation, not only did the stereo fail to work but the car's heat/air conditioning stopped functioning as wellI returned the unit, it was received there on 12/28/No refund was issued and I called customer service on 2/9/I was told that because the unit had been installed, they will not refund the money but will return the $extra core charge that was added to the stereo's $price (I paid $total)I believe this company deliberately advises installation of wrong parts so that they do not have to issue a refund