Revdex.com:
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I am indeed a customer of theirs, *** and *** ? The "Auto Parts Direct" was an error, I bought my auto parts directly through them, online at www.buyautoparts.com/?gclid=CMeY0YOW474CFQKhOgod1H*** Phone # Please resubmit the complaint for an appropriate response from the company
Thank you,
*** ***
Mrs***,I would like to apologize for the problem encountered with our companyWe take pride in trying to satisfy every customerAfter reviewing your order, it looks like you were never charged for a next day air serviceFurther, if a part is ordered at 5pm on Friday via next day
service, this is past our shipping cutoff time and will not go out until the following MondayWith this being said, we would still like to help you outPlease give me a call at the number below and I would be more than happy to try and come to a resolution with you.Regards,*** **Customer Service Supervisor###-###-####
Mr***,
I'd like to apologize for the problem you have encounteredI have notified my accounting department and they will be refund you the additional $todayPlease let me know if there is anything else we can do for youRegards,
*** **Customer Service
Supervisor
These people are swindlersIf you buy a kit and one of the parts is incorrect, they then separate the kit in order to process your returnI purchased a kit and will only be refunded what I was unable to use on the weekend that I had to fix my carI had to hurry and find another solution because I could not wait for another shipment to come in, now I have to pay to return half a kit and pay a restocking fee on half the kitLegally, we could take this out and I would come on top, but it wouldn't be worth itadvertisement and manipulation of logic, don't shop here!
Don't buy from themBought steering rack for BMW Bought the highest quality more expensive one they sell
First one leaked after a week installedDefective
Second one leaked again after week
So had to pay for extra alignmentGood thing my son is a mechanicCompany said to put a oring on rackProblem is internally and the way it was assembled
Can't return for refund as only get store credit and have to pay $restocking fee
Company has very bad customer service and workers there including managers are very rude and uneducated about cars
This customer refused to provide a VIN number for his vehicle and also denied starting a UPS shipping claimWe will not be refunding this customer due to fraud
***Complaint Closed ***
Regards,
*** **
Sales Manager
Mr***,You purchased said parts from us on 11/2/via our websiteYou received the parts and realized they were incorrectPer the description on the site, you ordered headlights for a vehicle WITH HID HEADLIGHTSYour vehicle does not have HID headlightsAt no point in time did you
speak to a rep to confirm you were ordering the correct partSince this was a mistake on your end, you would normally have to pay a 15% restocking fee and original shipping costOn 12/7/you spoke a manager who agreed to meet you in the middle and waive the 15% restocking feeUnder the above circumstances, the refund already issued on 12/16/is the best we can do.Return Policy:BuyAutoParts.com parts are returnable provided they have not been installed, used or damaged and are returned within days of purchaseYou will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 15% ($minimum) on ALL returned partsPlease print out the return form for return specifics and include in the boxParts returned as used or incomplete, or parts returned to a different address will receive no refundParts returned after days will not be refunded Regards,*** **Customer Service Supervisor
The customer purchased said parts from us on 8/4/We shipped the parts out the same day per our agreementCustomer then called on 8/5/wanting to cancel the order and issue a refundHe told the rep the parts were no longer neededThe parts had already shipped out, and it was too late to
cancel (see UPS Tracking #:***)We are willing to accept the parts back for a refundThis will include a 15% restocking fee and loss of original shippingPlease see my complete refund policy below
Legal Version
BuyAutoParts.com parts are returnable provided they have not been installed, used or damaged and are returned within days of purchaseYou will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 15% ($minimum) on ALL returned partsParts returned as used or incomplete, or parts returned to a different address will receive no refund
Thank you for your time
Regards, *** *** Customer Service Supervisor
*** ***Your warranty ended on 8/19/We do not refund parts after days of purchase. Further, store credits are good for year from date of issuanceIf you have any questions, please give us a call at 800-241-3197.Regards,*** **Customer Service
Supervisor
I purchased a fuel pump for my Cadillac sedan.I couldn't beat the price and my mechanic thinks the part is oem I don't have the heart to tell him that its not.I think i'll continue to use these guys
Hello *** ***,I would like to appologize for problems
you've encountered with our companyAfter reviewing your circumstances,
I have agreed to issue you a $refund for the next day service
Please allow 3-business days for it to post to your
account.Regards,
*** **Customer Service Supervisor
I would like to apologize for the problems encountered with the part purchased from usAlthough policy states we do not take back installed parts, we are willing to make an exception in your casePlease give us a call at the number below to set up a return and refund,
Regards,*** **Customer Service Supervisor###-###-####
Bought a turbo from these crooks and installedEngine blew up in less than hrsThe only reason they have A+ rating is because they respond to each complaintThe nature of response is not important, as long as they respond is all Revdex.com cares about
Mr***,I would like to apologize for your recent experience with our companyAfter reviewing your file, we have agreed to issue a FULL REFUND. The part has been received by our warehouse and we will be processing the refund in the next 2-business daysIf you have any questions,
please give me a call at the number below.Regards,*** **Customer Service Supervisor###-###-####
*** ***,I would like to apologize for the problems encountered with our companyIt looks like you have already been issued a FULL REFUND in the amount of $on 9/28/We normally do not take back installed parts, but made an exception in your casePer our policy, we do not cover
labor or time in relation to the partPlease see below. Legal VersionWe warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoiceIt begins from the date purchasedThis warranty does not apply to parts unless the installation instructions are followed in their entiretyIf instructions are not available the work should be performed by a licensed mechanic.This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto partSpecifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABORThis warranty covers fixing or replacing the part onlyThis warranty is offered only to the original purchaser of the partThis warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than usYour warranty will be null and void if the part fails due to improper installationIf the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoiceYour dated invoice will establish your eligibility for the warrantyWe will, at our option, replace or repair the part free of charge and return it to you postage prepaid.If the terms of a warranty which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard warranties available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding.THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLYTHERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOFTHE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREINWE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD.Please feel free to call me if you have any questions800-241-3197Regards,
*** **Customer Service Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
No there deal is $dollars off maybe $but wasn't for sure that they would do that the turbocharge was -days out of warranty it took several day to get her then a few day for shop to put it on the truck so if you figure those days the warranty balances out and any other company I have ever deal with replace because the warranty being so close
Thanks *** ***
Mr***,
At this point in time, we have issued all necessary refunds per policyYou spoke to a manager on 4/18/who refunded the additional $owed to you
Regards,
*** *Customer Service Supervisor
CONSUMER COMPLAINT RESPONSE
34); margin: 0px">Mr***,
I would like to apologize for your recent experience with our companyWe take great pride in providing complete customer satisfactionOn 8/19/15, it looks like you placed an order for a K&N filterWhen we went to fulfill your order, the part was no longer available at said priceWe contacted you to inform you of thisAt that point, you decided not to pay the additional funds and cancelled the order. We then refunded the complete charge of $back to your credit cardI do apologize for the confusion this may have causedIf you have any questions or concerns, please call me at the number below
Regards,
*** **
Customer Service Supervisor
###-###-####
This guys are good, they couldn't find a refurbished turbo for me, so they send me an email to contact them, the guy at the phone explain the situation and offer me a brand new part for the same price, I think that is costume service,I'm glad that I didn't have to deal with endless argues, they see a problem, they talk to you, they fix it, that's what I'm talking about
Revdex.com:
/>
I am indeed a customer of theirs, *** and *** ? The "Auto Parts Direct" was an error, I bought my auto parts directly through them, online at www.buyautoparts.com/?gclid=CMeY0YOW474CFQKhOgod1H*** Phone # Please resubmit the complaint for an appropriate response from the company
Thank you,
*** ***
Mrs***,I would like to apologize for the problem encountered with our companyWe take pride in trying to satisfy every customerAfter reviewing your order, it looks like you were never charged for a next day air serviceFurther, if a part is ordered at 5pm on Friday via next day
service, this is past our shipping cutoff time and will not go out until the following MondayWith this being said, we would still like to help you outPlease give me a call at the number below and I would be more than happy to try and come to a resolution with you.Regards,*** **Customer Service Supervisor###-###-####
Mr***,
I'd like to apologize for the problem you have encounteredI have notified my accounting department and they will be refund you the additional $todayPlease let me know if there is anything else we can do for youRegards,
*** **Customer Service
Supervisor
These people are swindlersIf you buy a kit and one of the parts is incorrect, they then separate the kit in order to process your returnI purchased a kit and will only be refunded what I was unable to use on the weekend that I had to fix my carI had to hurry and find another solution because I could not wait for another shipment to come in, now I have to pay to return half a kit and pay a restocking fee on half the kitLegally, we could take this out and I would come on top, but it wouldn't be worth itadvertisement and manipulation of logic, don't shop here!
Don't buy from themBought steering rack for BMW Bought the highest quality more expensive one they sell
First one leaked after a week installedDefective
Second one leaked again after week
So had to pay for extra alignmentGood thing my son is a mechanicCompany said to put a oring on rackProblem is internally and the way it was assembled
Can't return for refund as only get store credit and have to pay $restocking fee
Company has very bad customer service and workers there including managers are very rude and uneducated about cars
This customer refused to provide a VIN number for his vehicle and also denied starting a UPS shipping claimWe will not be refunding this customer due to fraud
***Complaint Closed ***
Regards,
*** **
Sales Manager
Mr***,You purchased said parts from us on 11/2/via our websiteYou received the parts and realized they were incorrectPer the description on the site, you ordered headlights for a vehicle WITH HID HEADLIGHTSYour vehicle does not have HID headlightsAt no point in time did you
speak to a rep to confirm you were ordering the correct partSince this was a mistake on your end, you would normally have to pay a 15% restocking fee and original shipping costOn 12/7/you spoke a manager who agreed to meet you in the middle and waive the 15% restocking feeUnder the above circumstances, the refund already issued on 12/16/is the best we can do.Return Policy:BuyAutoParts.com parts are returnable provided they have not been installed, used or damaged and are returned within days of purchaseYou will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 15% ($minimum) on ALL returned partsPlease print out the return form for return specifics and include in the boxParts returned as used or incomplete, or parts returned to a different address will receive no refundParts returned after days will not be refunded Regards,*** **Customer Service Supervisor
A+ Fast, easy, haven't had any issues at all! To date, most reliable source for my parts!
The customer purchased said parts from us on 8/4/We shipped the parts out the same day per our agreementCustomer then called on 8/5/wanting to cancel the order and issue a refundHe told the rep the parts were no longer neededThe parts had already shipped out, and it was too late to
cancel (see UPS Tracking #:***)We are willing to accept the parts back for a refundThis will include a 15% restocking fee and loss of original shippingPlease see my complete refund policy below
Legal Version
BuyAutoParts.com parts are returnable provided they have not been installed, used or damaged and are returned within days of purchaseYou will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 15% ($minimum) on ALL returned partsParts returned as used or incomplete, or parts returned to a different address will receive no refund
Thank you for your time
Regards, *** *** Customer Service Supervisor
*** ***Your warranty ended on 8/19/We do not refund parts after days of purchase. Further, store credits are good for year from date of issuanceIf you have any questions, please give us a call at 800-241-3197.Regards,*** **Customer Service
Supervisor
I purchased a fuel pump for my Cadillac sedan.I couldn't beat the price and my mechanic thinks the part is oem I don't have the heart to tell him that its not.I think i'll continue to use these guys
Hello *** ***,I would like to appologize for problems
you've encountered with our companyAfter reviewing your circumstances,
I have agreed to issue you a $refund for the next day service
Please allow 3-business days for it to post to your
account.Regards,
*** **Customer Service Supervisor
I would like to apologize for the problems encountered with the part purchased from usAlthough policy states we do not take back installed parts, we are willing to make an exception in your casePlease give us a call at the number below to set up a return and refund,
Regards,*** **Customer Service Supervisor###-###-####
Bought a turbo from these crooks and installedEngine blew up in less than hrsThe only reason they have A+ rating is because they respond to each complaintThe nature of response is not important, as long as they respond is all Revdex.com cares about
Mr***,I would like to apologize for your recent experience with our companyAfter reviewing your file, we have agreed to issue a FULL REFUND. The part has been received by our warehouse and we will be processing the refund in the next 2-business daysIf you have any questions,
please give me a call at the number below.Regards,*** **Customer Service Supervisor###-###-####
*** ***,I would like to apologize for the problems encountered with our companyIt looks like you have already been issued a FULL REFUND in the amount of $on 9/28/We normally do not take back installed parts, but made an exception in your casePer our policy, we do not cover
labor or time in relation to the partPlease see below. Legal VersionWe warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoiceIt begins from the date purchasedThis warranty does not apply to parts unless the installation instructions are followed in their entiretyIf instructions are not available the work should be performed by a licensed mechanic.This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto partSpecifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABORThis warranty covers fixing or replacing the part onlyThis warranty is offered only to the original purchaser of the partThis warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than usYour warranty will be null and void if the part fails due to improper installationIf the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoiceYour dated invoice will establish your eligibility for the warrantyWe will, at our option, replace or repair the part free of charge and return it to you postage prepaid.If the terms of a warranty which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard warranties available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding.THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLYTHERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOFTHE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREINWE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD.Please feel free to call me if you have any questions800-241-3197Regards,
*** **Customer Service Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
No there deal is $dollars off maybe $but wasn't for sure that they would do that the turbocharge was -days out of warranty it took several day to get her then a few day for shop to put it on the truck so if you figure those days the warranty balances out and any other company I have ever deal with replace because the warranty being so close
Thanks *** ***
Mr***,
At this point in time, we have issued all necessary refunds per policyYou spoke to a manager on 4/18/who refunded the additional $owed to you
Regards,
*** *Customer Service Supervisor
CONSUMER COMPLAINT RESPONSE
34); margin: 0px">Mr***,
I would like to apologize for your recent experience with our companyWe take great pride in providing complete customer satisfactionOn 8/19/15, it looks like you placed an order for a K&N filterWhen we went to fulfill your order, the part was no longer available at said priceWe contacted you to inform you of thisAt that point, you decided not to pay the additional funds and cancelled the order. We then refunded the complete charge of $back to your credit cardI do apologize for the confusion this may have causedIf you have any questions or concerns, please call me at the number below
Regards,
*** **
Customer Service Supervisor
###-###-####
This guys are good, they couldn't find a refurbished turbo for me, so they send me an email to contact them, the guy at the phone explain the situation and offer me a brand new part for the same price, I think that is costume service,I'm glad that I didn't have to deal with endless argues, they see a problem, they talk to you, they fix it, that's what I'm talking about