Before you buy, call customer service! Very easy to get ahold of the sales department, but if they send you the wrong part (like they did for me), you are in for a very frustrating experience in dealing with the customer service departmentMost of the time you end up leaving a voicemail that goes unanswered
I bought a very expensive part from this company and used over nite shipping and it was here the next day ! The part was half the price of what I would have paid at the GM dealer Unfortunately, my mechanic messed the part up and it had to be re-ordered again The CSR arranged for me to have free next-day air, instead of having to wait or more days snail mail from Cali to Louisiana The part was genuine and I will definitely use this company again for any future parts !!! Thanks guys !!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below in BLACK My response in BLUE The business replied - Your warranty ended on 8/19/ - I was sold a defective part I didn't have a 'warranty period' it never worked I want my money back We do not refund parts after days of purchase The part was sent back immediately after it was determined it did not work, the business has not disputed the return date for yearsWhy are they 'throwing in' this sentence? To 'blur' the real issueFurther, store credits are good for year from date of issuance This was not stated at time of purchaseThe documents I received did not have an expiration dateCopies were mailed to the Revdex.com and the store to verify thisOne party to a transaction can not set a random limitation - binding on the other party - years after the attempted transactionThis is theft I will not give my money to thieves, this company is run by crooksI did not get what I paid for - I want my money returned Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
The worst customer ever! I ordered my part,paid extra for it to be sent early, did not receive itI had to go to a parts shop and purchase the itemWhen I called to voice my concerns I was met with a very rude and obnoxious representativeHe would talk over me and interrupt me while I was speaking, he maliciously kept me on hold for an extremely long time when I asked to speak to his supervisorThe supervisor answered the phone and stated that I could return the item but I will NOT get reimbursed for the shipping AND I would have to pay a "RESTOCK FEE"I will never deal with this company again
When I placed order for my fuel pump I provided them with my VIN numberI paid extra $to have it overnightedWhen I received the part it was the wrong partI have called C.Sand spoken to them trying to get an exchange and refund of the $they refuse stating it was my error yet they sent the wrong fuel pump So not only do I have to pay for shipping back, I'm out the $ When you prove a point they get rude and go back to there notes and not the original sales persons notes
I want to warn you about my experience of this companyI purchased a product on February 25th around p.mI believe that the time that I was getting a good deal but I was able to find the same product on the different site at a cheaper price so I purchase that product alsoThe next day I called to cancel the item that I have purchased from buyautoparts.com early in the morning as soon as they openI spoke to the gentleman and gave him all my information needed to cancel the order keep in mind this is information that he requested I was assured that the order would be cancelledCouple days later I notice that I didn't receive a refund so I called them up to see if I could get an explanation to this issueI was told that no order was ever cancelled and if I wanted to return the product that I would just tell the UPS driver to send the box backAs you know you never know when the UPS driver is going to be there to drop off your package and just to my luck he dropped it off at my front door and I was unable to tell him anythingI call them back to let them know that I have the package and I I want to return it and I was told to ship it back to them which is not a problem until they told me that I would have to pay for shippingNow I find this being an issue which they could have help me out by informing ups to return their package since they are the senders of the package and I can't do that onlineOr have the courtesy to pay for return shipping knowing that I've called them before about this issueI just wanted to share this experience due to the fact that I don't want this happening to nobody else
I feel violated and robbed by this company I bought an AC compressor from their Ebay store that was delivered and did not fit my carI called and requested to replace for the correct part and was told that it would be a $more which I refused and decided to return the part, they issued a return email and I shipped and paid $for shipping The part was delivered on 8/24/and today 9/7/and after poking them with a couple of email they started a refund MINUS %restocking fee !!! $on top of the $shipping charges !!! Someone needs to call this company's dealings out as a broad day light thievery, a restocking fee for the wrong part shipped? if I paid another $then they would not have charged me restocking feethis is robbery
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
We are more than willing to warranty the AC compressorAs stated, we have received proper documentation and can proceed with the warrantyPer our policy, all international customers are responsible for shippingFurther, we can't exchange a part (AC Compressor) for another part (Condenser) under the warranty policyThe warranty consists of taking said defective part back, and replacing it with a new oneWe have two ways we can go about replacing the part1) The customer ships the part back to usOnce the part is received and checked in, we would collect freight costs and ship the new part out2) We can take a temporary deposit + shipping cost and send the part out same dayOnce the defective part has been shipped back and received in our warehouse, we will refund the temporary deposit Regards, [redacted] Customer Service Supervisor
Mrs [redacted] ,I would like to apologize for your recent experience with our companyWe take great pride in providing complete satisfaction to each customerIn your situation, there was an inventory mistake made due to a technical errorWe were under the impression the parts were available and ready to sellWe DO NOT charge customers cards without confirming parts are in stockIf a part is not available, we either call or email the customer to inform them of the situationWe wait to hear from the customer before taking any further actionIn your case, we were under the impression the parts were in stock and ready to shipThe inventory discrepancy was not realized until your phone callI can assure you, this is not how things normally workI am sorry for your recent experience and hope you give us another opportunity to earn your business back.Regards,***Customer Service Supervisor###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowDear ***, I read your return policy at the time of purchaseIt states in your response that you will not refund any installed partsHow is a customer supposed to know a part is defective if you do not install the part and realize it is an inferior productYour own representative stated that the parts may be inferior in the cold weather monthsReview your tape if your messages are recordedMy mechanic worked for a dealership for years and owned his own business for many years as wellHe clearly states when I bring the vehicle to him that the struts are defectiveI will not cease on this complaint until I receive due justiceI have never filed a complaint with the Revdex.com in my entire adult lifeThese struts are very poor and anyone who rides in my Toyota Camry states how terrible the clanking noises are in the front endI will await your response Regards, [redacted]
[redacted] ***, I can assure you that nobody here is just using the name “***” for any problemI am the only [redacted] here, and would be more than happy to discuss your issue with youPlease call 800-241-so I may assist you with the matterRegards, [redacted] Customer Service Supervisor 800-241-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meWhich includes the credit of $385.00, not which was in [redacted] message [redacted] with Buy Auto Parts verified thisI have attached this message from [redacted] with the correct amount of $on it I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mr [redacted] ,Although we normally do not issue refunds on installed parts, we are willing to help you out under present circumstancesPer your conversation with our customer service representative on 1/23/15, we will be issuing a full refund for the part in questionThe part arrived this past Monday (2/2/15)Please allow 5-business days for the refund to take placeIf you have any questions, please give us a call at ###-###-####.Regards, [redacted] **Customer Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowthis is absolutely incorrect and unacceptableI telephoned your company to be assured that I was ordering the proper parts, and I spoke to [redacted] via live chat who also assured me that I was ordering the correct parts for my vehicleOn top of that, somehow, someway the initial order was placed for two sets of headlights and one of your representatives telephoned me before shipping them out to verify the quantity of the order, and again, at that time, he and I confirmed my order being correct for my vehicle with me providing the VIN numberI'm happy to provide the VIN number again today, as well as the live chat print out with [redacted] who assured me that the return shipping cost and everything would be refunded since the parts did not fit my vehicle correctlyI've been accused of installing the parts to my vehicle, which I did notI spoke to a supervisor named ***, who I was later told there is no [redacted] working thereI left countless voicemails for your company because I could not get a hold of a live human being on multiple calls and was never phoned backI'm asking for nothing more than what is promised on the website, return the items if they do not fit correctly and you would be paying for shipping in both directionsI will not be satisfied until that is done, as I have done everything in my power to follow the guidelines of your advertisement.as per the last response through the Revdex.com you accused me of ordering HID headlights, which I did notNow you're accusing me of ordering the wrong parts, which I did notI'm permitting my VIN number to be disclosed for you and your company to match with the parts that you sent me and received in return to confirm that they would be the correct parts for my vehiclethat should put a closed any question of any wrongdoing on my part Regards, [redacted]
The customer contacted our business on October 22nd, 2014. At that point, we came to a resolution and took care of the customer. [redacted] Customer Service Supervisor
[redacted] What you received is the same part you would get from a dealerMany auto makers do not make their own parts, but simply stick their name on a the partIf you've had any type of problem, please give us a call at [redacted] We would be happy to assist you in warrantying the part.Regards, ***Customer Service Supervisor
This customer agreed to our warranty prior to purchasing any parts from us We sell BRAND NEW parts, which makes it extremely hard to believe two brand new parts failed one after the other Our warranty policy is stated below, which the customer agreed to prior to purchase http://www.buyautoparts.com/warranty.htm We stand by our warranty 100% and will warranty this part again, but we do not refund on installed parts, nor do we cover labor charges or any other charges incurred with said parts Legal Version We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoiceIt begins from the date purchasedThis warranty does not apply to parts unless the installation instructions are followed in their entiretyIf instructions are not available the work should be performed by a licensed mechanic This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto partSpecifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABORThis warranty covers fixing or replacing the part onlyThis warranty is offered only to the original purchaser of the partThis warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than usYour warranty will be null and void if the part fails due to improper installationIf the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoiceYour dated invoice will establish your eligibility for the warrantyWe will, at our option, replace or repair the part free of charge and return it to you postage prepaid If the terms of a warranty which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard warranties available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLYTHERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOFTHE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREINWE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD [redacted] AGREED to this We can warranty her parts or issue a store creditThis is our only offer Regards, [redacted] Sales Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was never told about their return policyI spoke to their Rep on the phone when I was interested in that partThe Rep clearly stated that it would be an exact fit and that if there was a problem that they would take care of itif I knew that I would have been responsible for shipping charges that FOR THEIR DEFECTIVE PRODUCT NOT FITTING MY CAR I WOULD HAVE NEVER ORDERED IT The representative is misleading and never told me that I would have to PAY FOR SHIPPING FOR THEIR DEFECTIVE PRODUCTS nor did he state anything about restocking fees at all!!! Attached is the picture of the product and you can clearly see that the connectors are differentThe one on the left is my original part and the one to the right is their part that DOES NOT FIT I should not be held responsible for shipping back their product that is defectiveThey should be responsible for shipping since they sent me the DEFECTIVE PRODUCT Regards, [redacted]
Before you buy, call customer service! Very easy to get ahold of the sales department, but if they send you the wrong part (like they did for me), you are in for a very frustrating experience in dealing with the customer service departmentMost of the time you end up leaving a voicemail that goes unanswered
I bought a very expensive part from this company and used over nite shipping and it was here the next day ! The part was half the price of what I would have paid at the GM dealer Unfortunately, my mechanic messed the part up and it had to be re-ordered again The CSR arranged for me to have free next-day air, instead of having to wait or more days snail mail from Cali to Louisiana The part was genuine and I will definitely use this company again for any future parts !!! Thanks guys !!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below in BLACK My response in BLUE The business replied - Your warranty ended on 8/19/ - I was sold a defective part I didn't have a 'warranty period' it never worked I want my money back We do not refund parts after days of purchase The part was sent back immediately after it was determined it did not work, the business has not disputed the return date for yearsWhy are they 'throwing in' this sentence? To 'blur' the real issueFurther, store credits are good for year from date of issuance This was not stated at time of purchaseThe documents I received did not have an expiration dateCopies were mailed to the Revdex.com and the store to verify thisOne party to a transaction can not set a random limitation - binding on the other party - years after the attempted transactionThis is theft I will not give my money to thieves, this company is run by crooksI did not get what I paid for - I want my money returned Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
The worst customer ever! I ordered my part,paid extra for it to be sent early, did not receive itI had to go to a parts shop and purchase the itemWhen I called to voice my concerns I was met with a very rude and obnoxious representativeHe would talk over me and interrupt me while I was speaking, he maliciously kept me on hold for an extremely long time when I asked to speak to his supervisorThe supervisor answered the phone and stated that I could return the item but I will NOT get reimbursed for the shipping AND I would have to pay a "RESTOCK FEE"I will never deal with this company again
When I placed order for my fuel pump I provided them with my VIN numberI paid extra $to have it overnightedWhen I received the part it was the wrong partI have called C.Sand spoken to them trying to get an exchange and refund of the $they refuse stating it was my error yet they sent the wrong fuel pump So not only do I have to pay for shipping back, I'm out the $ When you prove a point they get rude and go back to there notes and not the original sales persons notes
I want to warn you about my experience of this companyI purchased a product on February 25th around p.mI believe that the time that I was getting a good deal but I was able to find the same product on the different site at a cheaper price so I purchase that product alsoThe next day I called to cancel the item that I have purchased from buyautoparts.com early in the morning as soon as they openI spoke to the gentleman and gave him all my information needed to cancel the order keep in mind this is information that he requested I was assured that the order would be cancelledCouple days later I notice that I didn't receive a refund so I called them up to see if I could get an explanation to this issueI was told that no order was ever cancelled and if I wanted to return the product that I would just tell the UPS driver to send the box backAs you know you never know when the UPS driver is going to be there to drop off your package and just to my luck he dropped it off at my front door and I was unable to tell him anythingI call them back to let them know that I have the package and I I want to return it and I was told to ship it back to them which is not a problem until they told me that I would have to pay for shippingNow I find this being an issue which they could have help me out by informing ups to return their package since they are the senders of the package and I can't do that onlineOr have the courtesy to pay for return shipping knowing that I've called them before about this issueI just wanted to share this experience due to the fact that I don't want this happening to nobody else
I feel violated and robbed by this company I bought an AC compressor from their Ebay store that was delivered and did not fit my carI called and requested to replace for the correct part and was told that it would be a $more which I refused and decided to return the part, they issued a return email and I shipped and paid $for shipping The part was delivered on 8/24/and today 9/7/and after poking them with a couple of email they started a refund MINUS %restocking fee !!! $on top of the $shipping charges !!! Someone needs to call this company's dealings out as a broad day light thievery, a restocking fee for the wrong part shipped? if I paid another $then they would not have charged me restocking feethis is robbery
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
We are more than willing to warranty the AC compressorAs stated, we have received proper documentation and can proceed with the warrantyPer our policy, all international customers are responsible for shippingFurther, we can't exchange a part (AC Compressor) for another part (Condenser) under the warranty policyThe warranty consists of taking said defective part back, and replacing it with a new oneWe have two ways we can go about replacing the part1) The customer ships the part back to usOnce the part is received and checked in, we would collect freight costs and ship the new part out2) We can take a temporary deposit + shipping cost and send the part out same dayOnce the defective part has been shipped back and received in our warehouse, we will refund the temporary deposit Regards, [redacted] Customer Service Supervisor
Mrs [redacted] ,I would like to apologize for your recent experience with our companyWe take great pride in providing complete satisfaction to each customerIn your situation, there was an inventory mistake made due to a technical errorWe were under the impression the parts were available and ready to sellWe DO NOT charge customers cards without confirming parts are in stockIf a part is not available, we either call or email the customer to inform them of the situationWe wait to hear from the customer before taking any further actionIn your case, we were under the impression the parts were in stock and ready to shipThe inventory discrepancy was not realized until your phone callI can assure you, this is not how things normally workI am sorry for your recent experience and hope you give us another opportunity to earn your business back.Regards,***Customer Service Supervisor###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowDear ***, I read your return policy at the time of purchaseIt states in your response that you will not refund any installed partsHow is a customer supposed to know a part is defective if you do not install the part and realize it is an inferior productYour own representative stated that the parts may be inferior in the cold weather monthsReview your tape if your messages are recordedMy mechanic worked for a dealership for years and owned his own business for many years as wellHe clearly states when I bring the vehicle to him that the struts are defectiveI will not cease on this complaint until I receive due justiceI have never filed a complaint with the Revdex.com in my entire adult lifeThese struts are very poor and anyone who rides in my Toyota Camry states how terrible the clanking noises are in the front endI will await your response Regards, [redacted]
[redacted] ***, I can assure you that nobody here is just using the name “***” for any problemI am the only [redacted] here, and would be more than happy to discuss your issue with youPlease call 800-241-so I may assist you with the matterRegards, [redacted] Customer Service Supervisor 800-241-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meWhich includes the credit of $385.00, not which was in [redacted] message [redacted] with Buy Auto Parts verified thisI have attached this message from [redacted] with the correct amount of $on it I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mr [redacted] ,Although we normally do not issue refunds on installed parts, we are willing to help you out under present circumstancesPer your conversation with our customer service representative on 1/23/15, we will be issuing a full refund for the part in questionThe part arrived this past Monday (2/2/15)Please allow 5-business days for the refund to take placeIf you have any questions, please give us a call at ###-###-####.Regards, [redacted] **Customer Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowthis is absolutely incorrect and unacceptableI telephoned your company to be assured that I was ordering the proper parts, and I spoke to [redacted] via live chat who also assured me that I was ordering the correct parts for my vehicleOn top of that, somehow, someway the initial order was placed for two sets of headlights and one of your representatives telephoned me before shipping them out to verify the quantity of the order, and again, at that time, he and I confirmed my order being correct for my vehicle with me providing the VIN numberI'm happy to provide the VIN number again today, as well as the live chat print out with [redacted] who assured me that the return shipping cost and everything would be refunded since the parts did not fit my vehicle correctlyI've been accused of installing the parts to my vehicle, which I did notI spoke to a supervisor named ***, who I was later told there is no [redacted] working thereI left countless voicemails for your company because I could not get a hold of a live human being on multiple calls and was never phoned backI'm asking for nothing more than what is promised on the website, return the items if they do not fit correctly and you would be paying for shipping in both directionsI will not be satisfied until that is done, as I have done everything in my power to follow the guidelines of your advertisement.as per the last response through the Revdex.com you accused me of ordering HID headlights, which I did notNow you're accusing me of ordering the wrong parts, which I did notI'm permitting my VIN number to be disclosed for you and your company to match with the parts that you sent me and received in return to confirm that they would be the correct parts for my vehiclethat should put a closed any question of any wrongdoing on my part Regards, [redacted]
The customer contacted our business on October 22nd, 2014. At that point, we came to a resolution and took care of the customer. [redacted] Customer Service Supervisor
[redacted] What you received is the same part you would get from a dealerMany auto makers do not make their own parts, but simply stick their name on a the partIf you've had any type of problem, please give us a call at [redacted] We would be happy to assist you in warrantying the part.Regards, ***Customer Service Supervisor
This customer agreed to our warranty prior to purchasing any parts from us We sell BRAND NEW parts, which makes it extremely hard to believe two brand new parts failed one after the other Our warranty policy is stated below, which the customer agreed to prior to purchase http://www.buyautoparts.com/warranty.htm We stand by our warranty 100% and will warranty this part again, but we do not refund on installed parts, nor do we cover labor charges or any other charges incurred with said parts Legal Version We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoiceIt begins from the date purchasedThis warranty does not apply to parts unless the installation instructions are followed in their entiretyIf instructions are not available the work should be performed by a licensed mechanic This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto partSpecifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABORThis warranty covers fixing or replacing the part onlyThis warranty is offered only to the original purchaser of the partThis warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than usYour warranty will be null and void if the part fails due to improper installationIf the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoiceYour dated invoice will establish your eligibility for the warrantyWe will, at our option, replace or repair the part free of charge and return it to you postage prepaid If the terms of a warranty which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard warranties available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLYTHERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOFTHE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREINWE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD [redacted] AGREED to this We can warranty her parts or issue a store creditThis is our only offer Regards, [redacted] Sales Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was never told about their return policyI spoke to their Rep on the phone when I was interested in that partThe Rep clearly stated that it would be an exact fit and that if there was a problem that they would take care of itif I knew that I would have been responsible for shipping charges that FOR THEIR DEFECTIVE PRODUCT NOT FITTING MY CAR I WOULD HAVE NEVER ORDERED IT The representative is misleading and never told me that I would have to PAY FOR SHIPPING FOR THEIR DEFECTIVE PRODUCTS nor did he state anything about restocking fees at all!!! Attached is the picture of the product and you can clearly see that the connectors are differentThe one on the left is my original part and the one to the right is their part that DOES NOT FIT I should not be held responsible for shipping back their product that is defectiveThey should be responsible for shipping since they sent me the DEFECTIVE PRODUCT Regards, [redacted]