I want to warn you about my experience of this company. I purchased a product on February 25th around 8 p.m. I believe that the time that I was getting a good deal but I was able to find the same product on the different site at a cheaper price so I purchase that product also. The next day I called to cancel the item that I have purchased from buyautoparts.com early in the morning as soon as they open. I spoke to the gentleman and gave him all my information needed to cancel the order keep in mind this is information that he requested I was assured that the order would be cancelled. Couple days later I notice that I didn't receive a refund so I called them up to see if I could get an explanation to this issue. I was told that no order was ever cancelled and if I wanted to return the product that I would just tell the UPS driver to send the box back. As you know you never know when the UPS driver is going to be there to drop off your package and just to my luck he dropped it off at my front door and I was unable to tell him anything. I call them back to let them know that I have the package and I I want to return it and I was told to ship it back to them which is not a problem until they told me that I would have to pay for shipping. Now I find this being an issue which they could have help me out by informing ups to return their package since they are the senders of the package and I can't do that online. Or have the courtesy to pay for return shipping knowing that I've called them before about this issue. I just wanted to share this experience due to the fact that I don't want this happening to nobody else
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mr. [redacted],
We realize there was a mistake made and made every attempt to obtain the requested part. Unfortunately, we can't get the part at this time. We have refunded the complete total of $465.95.
Regards,
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below.
The shop indicated that there was a failure in the part AND the company
accepted responsibility for this failure. I was offered another replacement
part by the company. However, I cannot take the risk of installing another part
from this company as I do not have any faith in that their parts will function
properly. Since there is no way to test the part prior to installing it, I
would take another $400 loss on the company's faulty product. For the record,
the first part lasted 8 months and failed due to faulty bearings. The second
part the company sent lasted LESS
THAN ONE WEEK and failed due to an internal electrical malfunction
(within the part).
I think it is bad faith on the company's part to send a faulty product and they
should be responsible for covering the charges I accrued as a result of
installing their faulty part. At
no time did the company express concern about these
"new parts" failing and they clearly have enough similar complaints
on file to indicate that their "new parts" have been known to fail
on occasion.
I however, had the same
part on my car for over 200k miles, which is a more than
reasonable life span for this part, until installing two parts from this
company, both of which failed. I understood, after 8 months, why the company
would not be responsible for installation charges to replace the 1st part even
though it was still under warranty. However, the second part failed almost
immediately (a lemon!) and, since there is NO WAY for the consumer to check that
the part the company has sent actually works prior to installing it, I feel the
company should be responsible for the charges accrued by the customer.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], , and find that arbitration is necessary.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] BOTH COMPRESSORS HAVE FAILED THAT IS NO COINCEDENCE,SUMMER IS OVER .BY THE TIME I RECEIVE THESE COMPRESSORS FROM THIS HAGGLING COMPANY WINTER WILL BE IN SEASON.I DO NOT TRUST ANY OF YOUR PRODUCTS.WE HAVE TRIED THE RETURN SOLUTION AND THAT DID NOT RESOLVE THE PROBLEM.NOW I HAVE TWO COMPRESSORS THAT ARE NOT FUNCTIONING.I WOULD RATHER DISPLAY THIS COMPLAINT TO HARD WORKING PEOPLE TO SEE,BEFORE THEY SPEND THEIR MONEY WITH OUR COMPANY.I THINK A RETURN OF YOUR COMPRESSORS AND A REFUND IS A FAIR SOLUTION .I HAVE GIVEN THIS COMPANY A FAIR CHANCE TO EARN MY BUSINESS!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated in the Warranty Disclaimer, " This warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. Your warranty will be null and void if the part fails due to improper installation."
This warranty should be VOIDED due to their abuse, misuse, accident, neglect, or alteration of the turbocharger! The part was delivered to me and was NO GOOD! This not just occurred once but several times! Obviously something is wrong with it before they purchase it from another company or it is their carelessness. Clearly, this warranty makes reference to a part that is in NEW condition. The part was installed by MAZDA themselves! There is no such thing as IMPROPER installation. My mechanic has spoken with them as well about this issue. I would assume that MAZDA would know the sounds of a good turbocharger verses a bad turbocharger better than the company that only sales them and has no idea of the products they are selling.
I am not asking buyautoparts to reimburse me for ALL the charges/fees that I have had to pay during this process. I only need closure to the bad turbochargers that have been sent to me.
Stating that a store credit can be gained poses the question of, "What else, from a company that does not deliver what you pay, could I possibly use from the store?' That doesn't make any sense at all. The part I need, they can not produce. If you can not produce the part, then how and why would there be a warranty on something that does not work?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello Mr. [redacted],I would like to apologize for the problems you have encountered with our company. I see there was an issue pertaining to a refund. It looks like there was a restocking fee charged to your return. Although we don't normally do this, I will have this fee waived a...
courtesy. The file has been forwarded to my accounting department and the refund should be completed in 2-5 business days. Please let me know if you have any questions.Regards,[redacted]###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], , and find that arbitration is necessary. As I am out of state, arbitration via phone is preferred.
Regards,
[redacted]
[redacted]We are an authorized Magnaflow dealer and have been for quite sometime. I am not sure where you are getting information stating otherwise. We have been trying to work with you for the past few months to obtain enough information to warranty the part out. It looks like there have...
been some issues in terms of communication between us. You contacted us on 8/22 and we have yet to hear back from you. We are more then happy to try and resolve this issue. Please give us a call at the number below so we can take care of the problem.We do not cover labor in anyway. Please see the policy below regarding warranty. This is all outlined directly on our site. We warranty all automotive parts to be free from defects in material and
workmanship for the period specified on your invoice. It begins from the date
purchased. This warranty does not apply to parts unless the installation
instructions are followed in their entirety. If instructions are not available
the work should be performed by a licensed mechanic.
This warranty does not cover any expenses incurred in the
removal and / or reinstallation of the auto part. Specifically, this warranty
does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not
purchased from us, or ANY LABOR. This warranty covers fixing or replacing
the part only. This warranty is offered only to the original purchaser of the
part. This warranty does not apply, and will be voided, if the auto part sold
has been damaged by abuse, misuse, accident, neglect, or alteration, or if it
has been repaired by anyone other than us. Your warranty will be null and
void if the part fails due to improper installation. If the auto part sold
should prove defective in material or workmanship within the warranty period,
return the auto part to us, postage prepaid, along with your sales invoice. Your
dated invoice will establish your eligibility for the warranty. We will, at our
option, replace or repair the part free of charge and return it to you postage
prepaid.
If the terms of a warranty
which are agreed upon between a customer and a representative of
BuyAutoParts.com for an order placed over the phone differ from the
standard warranties available for a part for purchase on
BuyAutoParts.com, then the terms agreed upon during that phone
conversation,
documented in the internal
customer file, and included in the original order invoice are binding.
THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY
KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL
APPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE
HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY
OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE
THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND
CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD.
We look forward to resolving your issue.[redacted]Customer Service Supervisor 888-907-7225
[redacted]You have yet to contact us. We are willing to help resolve your problem. Please give us a call at 888-907-7225.Regards,[redacted]Customer Service Supervisor
Mrs. [redacted],I would like to apologize for your recent experience with our company. We take great pride in providing complete satisfaction to each customer. In your...
situation, there was an inventory mistake made due to a technical error. We were under the impression the parts were available and ready to sell. We DO NOT charge customers cards without confirming parts are in stock. If a part is not available, we either call or email the customer to inform them of the situation. We wait to hear from the customer before taking any further action. In your case, we were under the impression the parts were in stock and ready to ship. The inventory discrepancy was not realized until your phone call. I can assure you, this is not how things normally work. I am sorry for your recent experience and hope you give us another opportunity to earn your business back.Regards,[redacted]Customer Service Supervisor###-###-####
Very knowledgeable every one I spoke to was top notch. I would not hesitate to shop here or refer some one here. Definitely the first place to look and the best place to go to for parts or knowledge.
Speaking with [redacted] on the phone about a concerning purchase left me feeling like I was not on the loosing end. He is the kind of employee good businesses are made and thrive with.
When I placed order for my fuel pump I provided them with my VIN number. I paid extra $25 to have it overnighted. When I received the part it was the wrong part. I have called C.S. and spoken to them trying to get an exchange and refund of the $25 they refuse stating it was my error yet they sent the wrong fuel pump. So not only do I have to pay for shipping back, I'm out the $25. When you prove a point they get rude and go back to there notes and not the original sales persons notes
I would like to say that this issue is resolved for now by the company. If the parts they say they are sending are wrong, I may need to issue a new complaint.
font-size: small; font-family: arial, sans-serif;">
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Hello [redacted],It looks like you had spoken to one of our CS
representatives on October 6th and resolved your issue. Your part has
been received in our warehouse and we will issue the refund today. We
have agreed to waive the 15 percent restocking fee. Please allow 3-5
business...
days for the funds to reflect in your account.Regards,[redacted]Customer Service Supervisor
As stated in your response, "We cover replacement shipping." The part in question would fall under our RETURN policy. The return policy states,"BuyAutoParts.com parts are returnable provided they have not been installed, used or damaged and are returned within 30 days of purchase. You will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 15% ($20 minimum) on ALL returned parts. The customer is responsible for shipping the part(s) back on returned items, including shipping charges. Parts returned as used or incomplete, or parts returned to a different address will receive no refund. Parts that are returned as wrong parts or defective are subject to a full restocking fee."
On 9/11/14, we came to an agreement. If you returned said part to us on your own (customer covers shipping), we would issue a full refund. On 9/23/14, we issued $155 back to the card used at time of purchase. We have refunded all fees charged to you at time of sale. There is nothing more we can do.
Regards,
[redacted] **
Customer Service Supervisor
I want to warn you about my experience of this company. I purchased a product on February 25th around 8 p.m. I believe that the time that I was getting a good deal but I was able to find the same product on the different site at a cheaper price so I purchase that product also. The next day I called to cancel the item that I have purchased from buyautoparts.com early in the morning as soon as they open. I spoke to the gentleman and gave him all my information needed to cancel the order keep in mind this is information that he requested I was assured that the order would be cancelled. Couple days later I notice that I didn't receive a refund so I called them up to see if I could get an explanation to this issue. I was told that no order was ever cancelled and if I wanted to return the product that I would just tell the UPS driver to send the box back. As you know you never know when the UPS driver is going to be there to drop off your package and just to my luck he dropped it off at my front door and I was unable to tell him anything. I call them back to let them know that I have the package and I I want to return it and I was told to ship it back to them which is not a problem until they told me that I would have to pay for shipping. Now I find this being an issue which they could have help me out by informing ups to return their package since they are the senders of the package and I can't do that online. Or have the courtesy to pay for return shipping knowing that I've called them before about this issue. I just wanted to share this experience due to the fact that I don't want this happening to nobody else
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mr. [redacted],
We realize there was a mistake made and made every attempt to obtain the requested part. Unfortunately, we can't get the part at this time. We have refunded the complete total of $465.95.
Regards,
[redacted]
Customer Service...
Supervisor800-241-3197
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below.
The shop indicated that there was a failure in the part AND the company
accepted responsibility for this failure. I was offered another replacement
part by the company. However, I cannot take the risk of installing another part
from this company as I do not have any faith in that their parts will function
properly. Since there is no way to test the part prior to installing it, I
would take another $400 loss on the company's faulty product. For the record,
the first part lasted 8 months and failed due to faulty bearings. The second
part the company sent lasted LESS
THAN ONE WEEK and failed due to an internal electrical malfunction
(within the part).
I think it is bad faith on the company's part to send a faulty product and they
should be responsible for covering the charges I accrued as a result of
installing their faulty part. At
no time did the company express concern about these
"new parts" failing and they clearly have enough similar complaints
on file to indicate that their "new parts" have been known to fail
on occasion.
I however, had the same
part on my car for over 200k miles, which is a more than
reasonable life span for this part, until installing two parts from this
company, both of which failed. I understood, after 8 months, why the company
would not be responsible for installation charges to replace the 1st part even
though it was still under warranty. However, the second part failed almost
immediately (a lemon!) and, since there is NO WAY for the consumer to check that
the part the company has sent actually works prior to installing it, I feel the
company should be responsible for the charges accrued by the customer.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], , and find that arbitration is necessary.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] BOTH COMPRESSORS HAVE FAILED THAT IS NO COINCEDENCE,SUMMER IS OVER .BY THE TIME I RECEIVE THESE COMPRESSORS FROM THIS HAGGLING COMPANY WINTER WILL BE IN SEASON.I DO NOT TRUST ANY OF YOUR PRODUCTS.WE HAVE TRIED THE RETURN SOLUTION AND THAT DID NOT RESOLVE THE PROBLEM.NOW I HAVE TWO COMPRESSORS THAT ARE NOT FUNCTIONING.I WOULD RATHER DISPLAY THIS COMPLAINT TO HARD WORKING PEOPLE TO SEE,BEFORE THEY SPEND THEIR MONEY WITH OUR COMPANY.I THINK A RETURN OF YOUR COMPRESSORS AND A REFUND IS A FAIR SOLUTION .I HAVE GIVEN THIS COMPANY A FAIR CHANCE TO EARN MY BUSINESS!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated in the Warranty Disclaimer, " This warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. Your warranty will be null and void if the part fails due to improper installation."
This warranty should be VOIDED due to their abuse, misuse, accident, neglect, or alteration of the turbocharger! The part was delivered to me and was NO GOOD! This not just occurred once but several times! Obviously something is wrong with it before they purchase it from another company or it is their carelessness. Clearly, this warranty makes reference to a part that is in NEW condition. The part was installed by MAZDA themselves! There is no such thing as IMPROPER installation. My mechanic has spoken with them as well about this issue. I would assume that MAZDA would know the sounds of a good turbocharger verses a bad turbocharger better than the company that only sales them and has no idea of the products they are selling.
I am not asking buyautoparts to reimburse me for ALL the charges/fees that I have had to pay during this process. I only need closure to the bad turbochargers that have been sent to me.
Stating that a store credit can be gained poses the question of, "What else, from a company that does not deliver what you pay, could I possibly use from the store?' That doesn't make any sense at all. The part I need, they can not produce. If you can not produce the part, then how and why would there be a warranty on something that does not work?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello Mr. [redacted],I would like to apologize for the problems you have encountered with our company. I see there was an issue pertaining to a refund. It looks like there was a restocking fee charged to your return. Although we don't normally do this, I will have this fee waived a...
courtesy. The file has been forwarded to my accounting department and the refund should be completed in 2-5 business days. Please let me know if you have any questions.Regards,[redacted]###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], , and find that arbitration is necessary. As I am out of state, arbitration via phone is preferred.
Regards,
[redacted]
It is very difficult to achieve the review tab. Is it hidden?
[redacted]We are an authorized Magnaflow dealer and have been for quite sometime. I am not sure where you are getting information stating otherwise. We have been trying to work with you for the past few months to obtain enough information to warranty the part out. It looks like there have...
been some issues in terms of communication between us. You contacted us on 8/22 and we have yet to hear back from you. We are more then happy to try and resolve this issue. Please give us a call at the number below so we can take care of the problem.We do not cover labor in anyway. Please see the policy below regarding warranty. This is all outlined directly on our site. We warranty all automotive parts to be free from defects in material and
workmanship for the period specified on your invoice. It begins from the date
purchased. This warranty does not apply to parts unless the installation
instructions are followed in their entirety. If instructions are not available
the work should be performed by a licensed mechanic.
This warranty does not cover any expenses incurred in the
removal and / or reinstallation of the auto part. Specifically, this warranty
does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not
purchased from us, or ANY LABOR. This warranty covers fixing or replacing
the part only. This warranty is offered only to the original purchaser of the
part. This warranty does not apply, and will be voided, if the auto part sold
has been damaged by abuse, misuse, accident, neglect, or alteration, or if it
has been repaired by anyone other than us. Your warranty will be null and
void if the part fails due to improper installation. If the auto part sold
should prove defective in material or workmanship within the warranty period,
return the auto part to us, postage prepaid, along with your sales invoice. Your
dated invoice will establish your eligibility for the warranty. We will, at our
option, replace or repair the part free of charge and return it to you postage
prepaid.
If the terms of a warranty
which are agreed upon between a customer and a representative of
BuyAutoParts.com for an order placed over the phone differ from the
standard warranties available for a part for purchase on
BuyAutoParts.com, then the terms agreed upon during that phone
conversation,
documented in the internal
customer file, and included in the original order invoice are binding.
THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY
KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL
APPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE
HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY
OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE
THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND
CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD.
We look forward to resolving your issue.[redacted]Customer Service Supervisor 888-907-7225
[redacted]You have yet to contact us. We are willing to help resolve your problem. Please give us a call at 888-907-7225.Regards,[redacted]Customer Service Supervisor
Mrs. [redacted],I would like to apologize for your recent experience with our company. We take great pride in providing complete satisfaction to each customer. In your...
situation, there was an inventory mistake made due to a technical error. We were under the impression the parts were available and ready to sell. We DO NOT charge customers cards without confirming parts are in stock. If a part is not available, we either call or email the customer to inform them of the situation. We wait to hear from the customer before taking any further action. In your case, we were under the impression the parts were in stock and ready to ship. The inventory discrepancy was not realized until your phone call. I can assure you, this is not how things normally work. I am sorry for your recent experience and hope you give us another opportunity to earn your business back.Regards,[redacted]Customer Service Supervisor###-###-####
Very knowledgeable every one I spoke to was top notch. I would not hesitate to shop here or refer some one here. Definitely the first place to look and the best place to go to for parts or knowledge.
Speaking with [redacted] on the phone about a concerning purchase left me feeling like I was not on the loosing end. He is the kind of employee good businesses are made and thrive with.
When I placed order for my fuel pump I provided them with my VIN number. I paid extra $25 to have it overnighted. When I received the part it was the wrong part. I have called C.S. and spoken to them trying to get an exchange and refund of the $25 they refuse stating it was my error yet they sent the wrong fuel pump. So not only do I have to pay for shipping back, I'm out the $25. When you prove a point they get rude and go back to there notes and not the original sales persons notes
All customer checks are sent out on Fridays. The check will leave today under UPS tracking number [redacted].Regards,
[redacted]
I would like to say that this issue is resolved for now by the company. If the parts they say they are sending are wrong, I may need to issue a new complaint.
font-size: small; font-family: arial, sans-serif;">
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Hello [redacted],It looks like you had spoken to one of our CS
representatives on October 6th and resolved your issue. Your part has
been received in our warehouse and we will issue the refund today. We
have agreed to waive the 15 percent restocking fee. Please allow 3-5
business...
days for the funds to reflect in your account.Regards,[redacted]Customer Service Supervisor
As stated in your response, "We cover replacement shipping." The part in question would fall under our RETURN policy. The return policy states,"BuyAutoParts.com parts are returnable provided they have not been installed, used or damaged and are returned within 30 days of purchase. You will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 15% ($20 minimum) on ALL returned parts. The customer is responsible for shipping the part(s) back on returned items, including shipping charges. Parts returned as used or incomplete, or parts returned to a different address will receive no refund. Parts that are returned as wrong parts or defective are subject to a full restocking fee."
On 9/11/14, we came to an agreement. If you returned said part to us on your own (customer covers shipping), we would issue a full refund. On 9/23/14, we issued $155 back to the card used at time of purchase. We have refunded all fees charged to you at time of sale. There is nothing more we can do.
Regards,
[redacted] **
Customer Service Supervisor