Hello, After reviewing your file, it looks like the store credit is still on file. I apologize for any confusion. Please give us a call at your earliest convenience and we'd be happy to apply your $365 credit toward a new order. Regards, ***... **Customer Service Supervisor
Mr [redacted] ,I would like to apologize for the issues encountered with the ABC pumpYour part comes with a month unlimited mileage warrantyWe would be happy to ship a new part out today and cover all shipping costsPlease contact us at the number below to set this up.Unfortunately, we do not cover labor on any partsThis is standard policy and is clearly outlined on our website (please see below)The warranty is for the part, and the part aloneOur offer of a $store credit still stands and we'd be happy to apply it to your accountIf neither of these solutions works for you, I'd be happy to figure out something that doesPlease call me at ###-###-#### Legal Version We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoiceIt begins from the date purchasedThis warranty does not apply to parts unless the installation instructions are followed in their entiretyIf instructions are not available the work should be performed by a licensed mechanic This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto partSpecifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABORThis warranty covers fixing or replacing the part onlyThis warranty is offered only to the original purchaser of the partThis warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than usYour warranty will be null and void if the part fails due to improper installationIf the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoiceYour dated invoice will establish your eligibility for the warrantyWe will, at our option, replace or repair the part free of charge and return it to you postage prepaid If the terms of a warranty which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard warranties available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLYTHERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOFTHE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREINWE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD Regards, *** [redacted] Customer Service Supervisor ###-###-####
The customer purchased said part and called in on 9/5/claiming it was defectiveAt that time, we agreed to warranty the part out and send him a new oneThe customer informed the representative he would prefer store credit to purchase another itemWe agreed to do so, and issued a store credit to his account on the same dayHe then called back on the 9/10/requesting a refundPer our policy, we do not issue refunds on installed partsWe have agreed to either warranty the part or apply his store credit to a new purchase Regards, [redacted] Customer Service Supervisor
Dear Sir/Madam: Thank you very much for following up this caseSorry for the late response; I just found your e-mail lying in my junk folder 1) The policy being referred to that the international customers will have to ship back the defected part on their own is not listed on BuyAutoParts.com or, at least, was not there when I last asked BuyAutoParts.com to tell me where it is mentioned 2) If I have to ship the item back, what is the use of the guarantee? The new item is cheaper than the shipment cost anyway I believe BuyAutoParts should apologise for sending the defected part and all the extra costs and inconvenience occurred to me due to thatIn addition, I would request them to refund the money and please state it explicitly in their policy that the customers are responsible for shipping the faulty item back in case of international buyers Sincerely, Junaid Hassan Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ,and find that arbitration is necessary As I am out of state, arbitration via phone is preferred Regards, [redacted]
Hello [redacted] , You purchased said fuel pump on 03/10/2014 and it comes with a 12 month unlimited mileage parts warranty (which is listed on the invoice emailed to you at time of purchase). Once we determined your fuel pump was defective, we replaced it for you under... warranty. We cover the part, and the part alone. Per policy, we do not cover labor or time associated with said part. Please see the attached policy below. Legal Version We w [redacted] y all automotive parts to be free from defects in material and workmanship for the period specified on your invoice. It begins from the date purchased. This w [redacted] y does not apply to parts unless the installation instructions are followed in their entirety. If instructions are not available the work should be performed by a licensed mechanic.This w [redacted] y does not cover any expenses incurred in the removal and / or reinstallation of the auto part. Specifically, this w [redacted] y does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABOR. This w [redacted] y covers fixing or replacing the part only. This w [redacted] y is offered only to the original purchaser of the part. This w [redacted] y does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. Your w [redacted] y will be null and void if the part fails due to improper installation. If the auto part sold should prove defective in material or workmanship within the w [redacted] y period, return the auto part to us, postage prepaid, along with your sales invoice. Your dated invoice will establish your eligibility for the w [redacted] y. We will, at our option, replace or repair the part free of charge and return it to you postage prepaid.If the terms of a w [redacted] y which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard w [redacted] ies available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding. THE EXPRESS W [redacted] Y SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER W [redacted] IES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED W [redacted] IES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY. THERE ARE NO W [redacted] IES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF W [redacted] Y AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF W [redacted] Y SHALL BE THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD. If you have any further questions, please give us a call at the number below. Regards, [redacted] Customer Service Supervisor ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This business should have paid for the return shipping in the amount of $ Buy Auto Parts guarantees the following Direct Fit Guaranteed - we cover replacement shipping if the part doesn't fit Attached is a picture that you can see for yourself that the item connectors are different and DOES NOT FIT MY CAR I would have no problem getting a replacement but they clearly stated that was the ONLY product that they have for my car and if they would send another one that I would have the same problemIt's obvious that they do not want to pay for the shipping because it would be a lost for themThey are misleading and I am fighting for what I feel is right and that would be for them to refund my shipping cost due to their product not fitting my carIt's that simple Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and recommend that their business activity of stating that merchandise is available for shipping, when they know it is not, to entice customers to submit funds is unacceptable They refunded my money only after telephone calls and a compliant to your organization My business with this company is finished now and forever Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that arbitration is necessary Regards, [redacted]
They sent the wrong part, but the part number is correct, is what they are telling meI had to send them pictures so they can look at the old part and compare it to the new partThen had to call dealer and get part number from them so they can check to see if they have correct infoAll this took Hours from my day, then they said they will ship the new part out again, but it will take another week, while my car is apart, so now I have to rent a car so I can get to workI will Never Buy from them Again
I spoke with a very rude salesman, who has arguing with me about the part I was willing to buy - a turbochargerthe company's pictures are 'generic'the salesman saw something different that I saw on their websitebesides, he, as a 'professional' was not able to explain something and became angryfinally he said to me: 'you don't have to purchase a part'
I reviewed the online reviews on Buy Auto Parts web site and observed negative to only positive reviews I am submitting #negative review I ordered a new power steering pump for my Murano My mechanic installed the new pump and it did not work I had to meet a time schedule, so I purchased the part at a local auto parts store I called BAP and spoke with [redacted] to request a refund on the bad part and was told that they did not do refunds on installed parts My question to him was how would I have known that the part was bad if I did not install itHis reply was, I'm sorry, but our policy is not to refund on installed parts However, [redacted] was able to get me a store credit for the cost of the faulty part Hopefully, this store credit is good as [redacted] said it would be for one year or longerSo customers, be aware this company isn't a customer satisfying company as it advertises Therefore, spend your hard earned money elsewhere
I ordered front brake rotors for my truck from buyautoparts.com because they had the lowest price I could findI was confused by the picture and description on your website so I called the sales dept before placing the order to determine exactly the part number I needed because the picture was a generic picture and looked like rotors for the4WD model and not the whole hub assy for the 2WD model There is a big difference on the 2WD Fand the 4WD FFront rotors He assured me that the part was correct so I place the order with him over the phone When I received the order confirmation email I notice that the item description called out the 4WD model but the "kit" part number indicated 2WD So I called customer service and AGAIN they assured me that the item description and picture were wrong but I would get the correct part What I received was in fact the WRONG rotors for the 4WD model and not the 2WD modelAfter a minute phone call and waiting over an hour for the rep to "call me back in minutes" the right part number was found They would not ship out the replacement parts until I had paid for them first I have limited funds and everything I had for this repair was already tied up in the WRONG parts I will be shipping them back for a full refund (I cannot trust this company to send the correct part anymore) and will never buy any part from this company again Only time will tell if I get a prompt refund Buyautoparts.com proudly declares that they have painstakingly cataloged, photographed, and created videos for over 10,items over the last years…And a Guaranteed Exact Fit .....I guess doesn’t cover the best selling pickup truck of all time on something as simple and common as brake parts
Mr [redacted] , Our company has a strict core policyYou have days to return the part to us from the date of purchaseAs stated in your complaint, you have seen this on our siteBeing an online company, all literature pertaining to refunds and warranties is listed online In the automotive industry, core prices fluctuateWe have already had to move on and purchase cores elsewhere to replace the part you did not send backWith that being said, we would like to come to a resolution with youYou purchased this part on 7/25/and are well past the day core return periodAt this time, if you ship your core back to us, we will issue you a $core refund Regards, [redacted] * Customer Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not want an in-store credit I would like a refund I think I stated that pretty clearly in my complaint If the business policy is a 15% restocking fee then so be it Perhaps the person who responded ( [redacted] *.) could go ahead an do that for me? I would prefer not to talk with the BuyAutoParts.com customer service, they are not very nice Sincerely, [redacted]
This company cannot be trusted to refund money Their adds state they "guarantee the parts they send you will fit your vehicle" That was not the case for meNot only did they send the wrong part, (causing additional days of the vehicle being down) they would not refund my payment until I threatened a lawsuitI was told "give it a couple of days" several times, days became weeks, finally, they did refund my money
Bottom line up front; Unprofessional customer service, and questionable as a reputable business! I called buyautoparts to inquire about a part I was looking for as I had found the part on two different sites; 'Buyautoparts.com'and [redacted] ', and wanted to call each company before I made a decision While on the phone with the buyautoparts salesperson, he was unable to provide me any specific details as to the quality of materials used in the rebuild and that was ok I then called [redacted] and the sales person picked up I explained to him what I was looking for and he transferred me When I was transferred, the automated messaging said buyautoparts; I thought I accidentally called buyautoparts again, so I recalled [redacted] When I called back, I asked the salesperson to explain, how I am being transferred to another company; I did not tell him I was just on the phone with buyautoparts He was very evasive as to why they have two companies under the same umbrella I also asked why was I being transferred He said because one company handles steering and the other handles other stuff I said to him, "you don't understand, I am calling about a steering issue so why would I be transferred" Dumbfounded at this point and unable to provide me an answer, he intentionally hung up the phone I called back and another representative picked up the phone He provided me an answer, but he was very irritated by my questions He also tried to tell me that ,"the fact that there were two companies was a mute point" I expressed to him that this is quite the contrary He said that the company had been around for years, but the ' [redacted] ' website says little things like this caused me to ask more questions And here is why this is NOT a "mute point" I have been burned for a few grand by another company by not asking the hard questions, before hand, when things do not add up After discovering that the two companies are actually the same though neither makes reference to the other on either website, my end state was to determine whether or not this is a reputable company worth trusting and conducting business with; I do not! Additionally, poor customer service before or during a sale, is indicative of the [redacted] pain it will be after they have your money and things that are under warranty start to fail
Watch out for discounted "kits" that are not in stock..while they can put together the parts, it will be more expensive..tried to get brake and rotor kit for two different cars..both out of stock and price changed from $to $ Same thing happened to me last year on a/c "kit" for Volvo 240..was able to get parts but much more expensive than "kit was advertisedBuyer beware
Hello, After reviewing your file, it looks like the store credit is still on file. I apologize for any confusion. Please give us a call at your earliest convenience and we'd be happy to apply your $365 credit toward a new order. Regards, ***... **Customer Service Supervisor
Mr [redacted] ,I would like to apologize for the issues encountered with the ABC pumpYour part comes with a month unlimited mileage warrantyWe would be happy to ship a new part out today and cover all shipping costsPlease contact us at the number below to set this up.Unfortunately, we do not cover labor on any partsThis is standard policy and is clearly outlined on our website (please see below)The warranty is for the part, and the part aloneOur offer of a $store credit still stands and we'd be happy to apply it to your accountIf neither of these solutions works for you, I'd be happy to figure out something that doesPlease call me at ###-###-#### Legal Version We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoiceIt begins from the date purchasedThis warranty does not apply to parts unless the installation instructions are followed in their entiretyIf instructions are not available the work should be performed by a licensed mechanic This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto partSpecifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABORThis warranty covers fixing or replacing the part onlyThis warranty is offered only to the original purchaser of the partThis warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than usYour warranty will be null and void if the part fails due to improper installationIf the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoiceYour dated invoice will establish your eligibility for the warrantyWe will, at our option, replace or repair the part free of charge and return it to you postage prepaid If the terms of a warranty which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard warranties available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLYTHERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOFTHE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREINWE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD Regards, *** [redacted] Customer Service Supervisor ###-###-####
All customer checks are sent out on FridaysThe check will leave today under UPS tracking number [redacted] .Regards, [redacted] **
The customer purchased said part and called in on 9/5/claiming it was defectiveAt that time, we agreed to warranty the part out and send him a new oneThe customer informed the representative he would prefer store credit to purchase another itemWe agreed to do so, and issued a store credit to his account on the same dayHe then called back on the 9/10/requesting a refundPer our policy, we do not issue refunds on installed partsWe have agreed to either warranty the part or apply his store credit to a new purchase Regards, [redacted] Customer Service Supervisor
Dear Sir/Madam: Thank you very much for following up this caseSorry for the late response; I just found your e-mail lying in my junk folder 1) The policy being referred to that the international customers will have to ship back the defected part on their own is not listed on BuyAutoParts.com or, at least, was not there when I last asked BuyAutoParts.com to tell me where it is mentioned 2) If I have to ship the item back, what is the use of the guarantee? The new item is cheaper than the shipment cost anyway I believe BuyAutoParts should apologise for sending the defected part and all the extra costs and inconvenience occurred to me due to thatIn addition, I would request them to refund the money and please state it explicitly in their policy that the customers are responsible for shipping the faulty item back in case of international buyers Sincerely, Junaid Hassan Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ,and find that arbitration is necessary As I am out of state, arbitration via phone is preferred Regards, [redacted]
Hello [redacted] , You purchased said fuel pump on 03/10/2014 and it comes with a 12 month unlimited mileage parts warranty (which is listed on the invoice emailed to you at time of purchase). Once we determined your fuel pump was defective, we replaced it for you under... warranty. We cover the part, and the part alone. Per policy, we do not cover labor or time associated with said part. Please see the attached policy below. Legal Version We w [redacted] y all automotive parts to be free from defects in material and workmanship for the period specified on your invoice. It begins from the date purchased. This w [redacted] y does not apply to parts unless the installation instructions are followed in their entirety. If instructions are not available the work should be performed by a licensed mechanic.This w [redacted] y does not cover any expenses incurred in the removal and / or reinstallation of the auto part. Specifically, this w [redacted] y does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABOR. This w [redacted] y covers fixing or replacing the part only. This w [redacted] y is offered only to the original purchaser of the part. This w [redacted] y does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. Your w [redacted] y will be null and void if the part fails due to improper installation. If the auto part sold should prove defective in material or workmanship within the w [redacted] y period, return the auto part to us, postage prepaid, along with your sales invoice. Your dated invoice will establish your eligibility for the w [redacted] y. We will, at our option, replace or repair the part free of charge and return it to you postage prepaid.If the terms of a w [redacted] y which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard w [redacted] ies available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding. THE EXPRESS W [redacted] Y SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER W [redacted] IES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED W [redacted] IES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY. THERE ARE NO W [redacted] IES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF W [redacted] Y AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF W [redacted] Y SHALL BE THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD. If you have any further questions, please give us a call at the number below. Regards, [redacted] Customer Service Supervisor ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This business should have paid for the return shipping in the amount of $ Buy Auto Parts guarantees the following Direct Fit Guaranteed - we cover replacement shipping if the part doesn't fit Attached is a picture that you can see for yourself that the item connectors are different and DOES NOT FIT MY CAR I would have no problem getting a replacement but they clearly stated that was the ONLY product that they have for my car and if they would send another one that I would have the same problemIt's obvious that they do not want to pay for the shipping because it would be a lost for themThey are misleading and I am fighting for what I feel is right and that would be for them to refund my shipping cost due to their product not fitting my carIt's that simple Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and recommend that their business activity of stating that merchandise is available for shipping, when they know it is not, to entice customers to submit funds is unacceptable They refunded my money only after telephone calls and a compliant to your organization My business with this company is finished now and forever Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that arbitration is necessary Regards, [redacted]
They sent the wrong part, but the part number is correct, is what they are telling meI had to send them pictures so they can look at the old part and compare it to the new partThen had to call dealer and get part number from them so they can check to see if they have correct infoAll this took Hours from my day, then they said they will ship the new part out again, but it will take another week, while my car is apart, so now I have to rent a car so I can get to workI will Never Buy from them Again
I spoke with a very rude salesman, who has arguing with me about the part I was willing to buy - a turbochargerthe company's pictures are 'generic'the salesman saw something different that I saw on their websitebesides, he, as a 'professional' was not able to explain something and became angryfinally he said to me: 'you don't have to purchase a part'
I reviewed the online reviews on Buy Auto Parts web site and observed negative to only positive reviews I am submitting #negative review I ordered a new power steering pump for my Murano My mechanic installed the new pump and it did not work I had to meet a time schedule, so I purchased the part at a local auto parts store I called BAP and spoke with [redacted] to request a refund on the bad part and was told that they did not do refunds on installed parts My question to him was how would I have known that the part was bad if I did not install itHis reply was, I'm sorry, but our policy is not to refund on installed parts However, [redacted] was able to get me a store credit for the cost of the faulty part Hopefully, this store credit is good as [redacted] said it would be for one year or longerSo customers, be aware this company isn't a customer satisfying company as it advertises Therefore, spend your hard earned money elsewhere
I ordered front brake rotors for my truck from buyautoparts.com because they had the lowest price I could findI was confused by the picture and description on your website so I called the sales dept before placing the order to determine exactly the part number I needed because the picture was a generic picture and looked like rotors for the4WD model and not the whole hub assy for the 2WD model There is a big difference on the 2WD Fand the 4WD FFront rotors He assured me that the part was correct so I place the order with him over the phone When I received the order confirmation email I notice that the item description called out the 4WD model but the "kit" part number indicated 2WD So I called customer service and AGAIN they assured me that the item description and picture were wrong but I would get the correct part What I received was in fact the WRONG rotors for the 4WD model and not the 2WD modelAfter a minute phone call and waiting over an hour for the rep to "call me back in minutes" the right part number was found They would not ship out the replacement parts until I had paid for them first I have limited funds and everything I had for this repair was already tied up in the WRONG parts I will be shipping them back for a full refund (I cannot trust this company to send the correct part anymore) and will never buy any part from this company again Only time will tell if I get a prompt refund Buyautoparts.com proudly declares that they have painstakingly cataloged, photographed, and created videos for over 10,items over the last years…And a Guaranteed Exact Fit .....I guess doesn’t cover the best selling pickup truck of all time on something as simple and common as brake parts
Mr [redacted] , Our company has a strict core policyYou have days to return the part to us from the date of purchaseAs stated in your complaint, you have seen this on our siteBeing an online company, all literature pertaining to refunds and warranties is listed online In the automotive industry, core prices fluctuateWe have already had to move on and purchase cores elsewhere to replace the part you did not send backWith that being said, we would like to come to a resolution with youYou purchased this part on 7/25/and are well past the day core return periodAt this time, if you ship your core back to us, we will issue you a $core refund Regards, [redacted] * Customer Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not want an in-store credit I would like a refund I think I stated that pretty clearly in my complaint If the business policy is a 15% restocking fee then so be it Perhaps the person who responded ( [redacted] *.) could go ahead an do that for me? I would prefer not to talk with the BuyAutoParts.com customer service, they are not very nice Sincerely, [redacted]
This company cannot be trusted to refund money Their adds state they "guarantee the parts they send you will fit your vehicle" That was not the case for meNot only did they send the wrong part, (causing additional days of the vehicle being down) they would not refund my payment until I threatened a lawsuitI was told "give it a couple of days" several times, days became weeks, finally, they did refund my money
Bottom line up front; Unprofessional customer service, and questionable as a reputable business! I called buyautoparts to inquire about a part I was looking for as I had found the part on two different sites; 'Buyautoparts.com'and [redacted] ', and wanted to call each company before I made a decision While on the phone with the buyautoparts salesperson, he was unable to provide me any specific details as to the quality of materials used in the rebuild and that was ok I then called [redacted] and the sales person picked up I explained to him what I was looking for and he transferred me When I was transferred, the automated messaging said buyautoparts; I thought I accidentally called buyautoparts again, so I recalled [redacted] When I called back, I asked the salesperson to explain, how I am being transferred to another company; I did not tell him I was just on the phone with buyautoparts He was very evasive as to why they have two companies under the same umbrella I also asked why was I being transferred He said because one company handles steering and the other handles other stuff I said to him, "you don't understand, I am calling about a steering issue so why would I be transferred" Dumbfounded at this point and unable to provide me an answer, he intentionally hung up the phone I called back and another representative picked up the phone He provided me an answer, but he was very irritated by my questions He also tried to tell me that ,"the fact that there were two companies was a mute point" I expressed to him that this is quite the contrary He said that the company had been around for years, but the ' [redacted] ' website says little things like this caused me to ask more questions And here is why this is NOT a "mute point" I have been burned for a few grand by another company by not asking the hard questions, before hand, when things do not add up After discovering that the two companies are actually the same though neither makes reference to the other on either website, my end state was to determine whether or not this is a reputable company worth trusting and conducting business with; I do not! Additionally, poor customer service before or during a sale, is indicative of the [redacted] pain it will be after they have your money and things that are under warranty start to fail
Watch out for discounted "kits" that are not in stock..while they can put together the parts, it will be more expensive..tried to get brake and rotor kit for two different cars..both out of stock and price changed from $to $ Same thing happened to me last year on a/c "kit" for Volvo 240..was able to get parts but much more expensive than "kit was advertisedBuyer beware