Mrs***,
At the time of purchase, you agreed to our warranty policyPlease see the policy below
Legal Version
We warranty all automotive parts to be free
from defects in material and
workmanship for the period specified on your invoiceIt begins from the date
purchasedThis warranty does not apply to parts unless the installation
instructions are followed in their entiretyIf instructions are not available
the work should be performed by a licensed mechanic
This warranty does not cover any expenses incurred in the
removal and / or reinstallation of the auto partSpecifically, this warranty
does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not
purchased from us, or ANY LABORThis warranty covers fixing or replacing
the part onlyThis warranty is offered only to the original purchaser of the
partThis warranty does not apply, and will be voided, if the auto part sold
has been damaged by abuse, misuse, accident, neglect, or alteration, or if it
has been repaired by anyone other than usYour warranty will be null and
void if the part fails due to improper installationIf the auto part sold
should prove defective in material or workmanship within the warranty period,
return the auto part to us, postage prepaid, along with your sales invoiceYour
dated invoice will establish your eligibility for the warrantyWe will, at our
option, replace or repair the part free of charge and return it to you postage
prepaid
If the terms of a warranty
which are agreed upon between a customer and a representative of
BuyAutoParts.com for an order placed over the phone differ from the
standard warranties available for a part for purchase on
BuyAutoParts.com, then the terms agreed upon during that phone
conversation,
documented in the internal
customer file, and included in the original order invoice are binding
THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY
KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL
APPLYTHERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE
HEREOFTHE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY
OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE
THOSE STATED HEREINWE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND
CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD
We do not refund installed partsWe can either offer you a replacement part, or store credit
Regards,
*** **
Customer Service Supervisor
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mrs***, Our return policy is days on parts that have not been installedAfter reviewing your situation, it looks like you are past the daysAlthough this is the case, we would be happy to help you outIf you would like, please ship the part back
to *** *** *** *** *** ** ***Further, please put your customer ID on the box, ***Once the part has been received and checked in, we will issue a REFUND (15% restcoking fee and loss of original shipping)If you have any further questions, please call me at ###-###-####.Regards,*** **Customer Service Supervisor
We spoke to this customer on July 10th and reached an agreementThey will be receiving a full refund once parts have been delivered
Complaint Closed
*** **
NEVER USE THEM! I bought a new AC compressor from buyautopartsLong story short, I had to pay twice as much to get it installed because of defective parts2nd one they sent was broken tooMy mechanics had to manually rewire first oneThis company warranted their part but stated it was my fault for having someone else install instead of myselfCustomer service continually tried to place fault on meBig picture is their fault = your money spent!
*** ***,
Prior to your initial purchase you agreed to our warranty policy which we have stood by 100%
Please review our warranty policy again,
sans-serif;">Legal Version
We warranty all automotive parts to be free from defects in material and
workmanship for the period specified on your invoiceIt begins from the date
purchasedThis warranty does not apply to parts unless the installation
instructions are followed in their entiretyIf instructions are not available
the work should be performed by a licensed mechanic
This warranty does not cover any expenses incurred in the
removal and / or reinstallation of the auto partSpecifically, this warranty
does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not
purchased from us, or ANY LABORThis warranty covers fixing or replacing
the part onlyThis warranty is offered only to the original purchaser of the
partThis warranty does not apply, and will be voided, if the auto part sold
has been damaged by abuse, misuse, accident, neglect, or alteration, or if it
has been repaired by anyone other than usYour warranty will be null and
void if the part fails due to improper installation
We do not refund on installed parts, nor do we cover any expenses incurred
Regards,
*** **
*** ***
BuyAutoParts
Mr***,Per our conversation on 8/12/15, we will be issuing you a complete refund in the amount $It looks like your part is scheduled for delivery on 8/20/Please allow 7-business days for the refund to be completed.Regards,*** **Customer Service
Supervisor###-###-####
I do not understand how the Revdex.com could give this company an A+ rating when more than 17% of the customers who wrote a review, rated this company unsatisfactory We place an order for a part on Dec 12, The company required that I send the core in first for exchange before it would ship my part They signed for and received the core on Dec 18th, When I called to follow up I was reassured I would receive the part no later than Jan 8th, I could not believe that it would take more than weeks to get the part from California to Ohio by UPS It is now Jan 9th, and the part is no where to be found Unless you can wait two months for a part do not order from this company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowTo whom it may concern,
I am writing to NOT accept the
response received by BuyAutoParts.comI have taken the vehicle to a reputable auto repair shopThe owner is *** *** of *** *** *** in Plainville, CTHe has been servicing all makes and models as the business name indicates for over yearsHe has replaced the second pair of struts that I had to change in my Toyota Camry in December He has stated the strut parts that were sold to me are defective and function poorly on the vehicle causing it to bottom out at the slightest bump on the road.
Regards,
*** ***
*** ***,
Please review our warranty policy below, which you agreed to prior to purchase
Legal Version
left;">
We warranty all automotive parts to be free from defects in material and
workmanship for the period specified on your invoiceIt begins from the date
purchasedThis warranty does not apply to parts unless the installation
instructions are followed in their entiretyIf instructions are not available
the work should be performed by a licensed mechanic
This warranty does not cover any expenses incurred in the
removal and / or reinstallation of the auto partSpecifically, this warranty
does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not
purchased from us, or ANY LABORThis warranty covers fixing or replacing
the part onlyThis warranty is offered only to the original purchaser of the
partThis warranty does not apply, and will be voided, if the auto part sold
has been damaged by abuse, misuse, accident, neglect, or alteration, or if it
has been repaired by anyone other than usYour warranty will be null and
void if the part fails due to improper installation
We do not refund on installed partsWe can either offer you a replacement turbocharger, or store credit
There will be no refunds
Regards,
*** **
Sales Manager
We have come to an agreement with the customerOnce the part has been received and checked in, we will be issuing a full refundThe customer will be shipping the part back on his own
*** **
Customer Service Supervisor
I BOUGHT A SET OF COILS FOR MY CHRYSLER 300, MORE THAN COLE BLOW-OUT IN DIFFERENT OCCASIONS WITHIN YEAR SO I SPEND MORE THAN EXPECETED IN MECHANIC AND INCOVENNIENCESDAYS RIGHT AFTER THE WARRANTY EXPIRES ANOTHER ONE BLOWOUT AGAINI CALLED, THEM TO GET A REPLACEMENT BUT THEY TRY TO SELL ME MORE CHEAP STTUFF INSTED
P.SDON'T BUY MADE IN CHINA PARTSSTAY AWAY FROM BEING RIP-OFF
BuyAutoParts.com practices unethical policy of placing customers at risk for package theft without their knowledge or permission by not informing customers of risk or offering alternative delivery options such as requiring a signature at delivery or picking up package at Drop-Off location
Purchased an AC compressor which was not delivered It seems that UPS dropped the package at the front door (people were home waiting for delivery) and didn't knock The package was likely stolen within minutes of delivery BuyAutoParts deny's all responsibility They placed me at risk by not requiring UPS to obtain a signature What's most frustrating is the attitude demonstrated by the BuyAutoParts.com representative On August 22nd I was told that there is nothing they can do other than re-file the UPS claim The first time they said the claim process would take days I gave them days before I called since they never called me as promised They said the case had been closed (UPS said they delivered) but would now "re-open" and I'll have to wait more time
My followup call to UPS indicated that the case is still open So BuyAutoParts.com gave me wrong information again today
They should have kept the customer happy and issued a credit now and dealt with UPS on the claim Instead they have earned my ire
Lesson learned - you cannot trust BuyAutoParts.com to keep your best interest a priority They do not give their customers delivery options (i.esignature required or pickup location) and default to placing the unwitting customer at risk for packages left on the doorstep This might be acceptable to some customers for a small value package but should not be a default for a +$purchase
Mr. [redacted],
As previously stated, we came to a resolution to fix the problem with the turbo.
Per policy, under no circumstances do we cover labor.
Regards,
[redacted]
Customer Service Supervisor
Ms. [redacted],
We have issued a refund in the amount $155.00 on 9/24/14. Anytime a part is returned for a refund, the customer is responsible for shipping the part back on his or her own. Under the circumstances, all research points to us sending you the correct part. Further, we...
compared your part to the parts in inventory and they matched up. As previously discussed over the phone, we agreed that it would be in both our best interest for your to pick the part up locally. We issued the refund as a sign of good faith to help resolve your issue.
Regards,
[redacted]
Customer Service Supervisor
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have come to a resolution with the customer. We will be issuing a refund when his parts are received.
Regards,
[redacted]
Customer Service Supervisor
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
After reviewing your file, it looks like your issue has been resolved. We issued the remaining refund on 4/16/16. If you have any further questions, please give us a call at...
Mrs***,
At the time of purchase, you agreed to our warranty policyPlease see the policy below
Legal Version
We warranty all automotive parts to be free
from defects in material and
workmanship for the period specified on your invoiceIt begins from the date
purchasedThis warranty does not apply to parts unless the installation
instructions are followed in their entiretyIf instructions are not available
the work should be performed by a licensed mechanic
This warranty does not cover any expenses incurred in the
removal and / or reinstallation of the auto partSpecifically, this warranty
does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not
purchased from us, or ANY LABORThis warranty covers fixing or replacing
the part onlyThis warranty is offered only to the original purchaser of the
partThis warranty does not apply, and will be voided, if the auto part sold
has been damaged by abuse, misuse, accident, neglect, or alteration, or if it
has been repaired by anyone other than usYour warranty will be null and
void if the part fails due to improper installationIf the auto part sold
should prove defective in material or workmanship within the warranty period,
return the auto part to us, postage prepaid, along with your sales invoiceYour
dated invoice will establish your eligibility for the warrantyWe will, at our
option, replace or repair the part free of charge and return it to you postage
prepaid
If the terms of a warranty
which are agreed upon between a customer and a representative of
BuyAutoParts.com for an order placed over the phone differ from the
standard warranties available for a part for purchase on
BuyAutoParts.com, then the terms agreed upon during that phone
conversation,
documented in the internal
customer file, and included in the original order invoice are binding
THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY
KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL
APPLYTHERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE
HEREOFTHE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY
OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE
THOSE STATED HEREINWE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND
CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD
We do not refund installed partsWe can either offer you a replacement part, or store credit
Regards,
*** **
Customer Service Supervisor
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mrs***, Our return policy is days on parts that have not been installedAfter reviewing your situation, it looks like you are past the daysAlthough this is the case, we would be happy to help you outIf you would like, please ship the part back
to *** *** *** *** *** ** ***Further, please put your customer ID on the box, ***Once the part has been received and checked in, we will issue a REFUND (15% restcoking fee and loss of original shipping)If you have any further questions, please call me at ###-###-####.Regards,*** **Customer Service Supervisor
We spoke to this customer on July 10th and reached an agreementThey will be receiving a full refund once parts have been delivered
Complaint Closed
*** **
NEVER USE THEM! I bought a new AC compressor from buyautopartsLong story short, I had to pay twice as much to get it installed because of defective parts2nd one they sent was broken tooMy mechanics had to manually rewire first oneThis company warranted their part but stated it was my fault for having someone else install instead of myselfCustomer service continually tried to place fault on meBig picture is their fault = your money spent!
*** ***,
Prior to your initial purchase you agreed to our warranty policy which we have stood by 100%
Please review our warranty policy again,
sans-serif;">Legal Version
We warranty all automotive parts to be free from defects in material and
workmanship for the period specified on your invoiceIt begins from the date
purchasedThis warranty does not apply to parts unless the installation
instructions are followed in their entiretyIf instructions are not available
the work should be performed by a licensed mechanic
This warranty does not cover any expenses incurred in the
removal and / or reinstallation of the auto partSpecifically, this warranty
does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not
purchased from us, or ANY LABORThis warranty covers fixing or replacing
the part onlyThis warranty is offered only to the original purchaser of the
partThis warranty does not apply, and will be voided, if the auto part sold
has been damaged by abuse, misuse, accident, neglect, or alteration, or if it
has been repaired by anyone other than usYour warranty will be null and
void if the part fails due to improper installation
We do not refund on installed parts, nor do we cover any expenses incurred
Regards,
*** **
*** ***
BuyAutoParts
Mr***,Per our conversation on 8/12/15, we will be issuing you a complete refund in the amount $It looks like your part is scheduled for delivery on 8/20/Please allow 7-business days for the refund to be completed.Regards,*** **Customer Service
Supervisor###-###-####
I do not understand how the Revdex.com could give this company an A+ rating when more than 17% of the customers who wrote a review, rated this company unsatisfactory We place an order for a part on Dec 12, The company required that I send the core in first for exchange before it would ship my part They signed for and received the core on Dec 18th, When I called to follow up I was reassured I would receive the part no later than Jan 8th, I could not believe that it would take more than weeks to get the part from California to Ohio by UPS It is now Jan 9th, and the part is no where to be found Unless you can wait two months for a part do not order from this company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowTo whom it may concern,
I am writing to NOT accept the
response received by BuyAutoParts.comI have taken the vehicle to a reputable auto repair shopThe owner is *** *** of *** *** *** in Plainville, CTHe has been servicing all makes and models as the business name indicates for over yearsHe has replaced the second pair of struts that I had to change in my Toyota Camry in December He has stated the strut parts that were sold to me are defective and function poorly on the vehicle causing it to bottom out at the slightest bump on the road.
Regards,
*** ***
*** ***,
Please review our warranty policy below, which you agreed to prior to purchase
Legal Version
left;">
We warranty all automotive parts to be free from defects in material and
workmanship for the period specified on your invoiceIt begins from the date
purchasedThis warranty does not apply to parts unless the installation
instructions are followed in their entiretyIf instructions are not available
the work should be performed by a licensed mechanic
This warranty does not cover any expenses incurred in the
removal and / or reinstallation of the auto partSpecifically, this warranty
does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not
purchased from us, or ANY LABORThis warranty covers fixing or replacing
the part onlyThis warranty is offered only to the original purchaser of the
partThis warranty does not apply, and will be voided, if the auto part sold
has been damaged by abuse, misuse, accident, neglect, or alteration, or if it
has been repaired by anyone other than usYour warranty will be null and
void if the part fails due to improper installation
We do not refund on installed partsWe can either offer you a replacement turbocharger, or store credit
There will be no refunds
Regards,
*** **
Sales Manager
We have come to an agreement with the customerOnce the part has been received and checked in, we will be issuing a full refundThe customer will be shipping the part back on his own
*** **
Customer Service Supervisor
I BOUGHT A SET OF COILS FOR MY CHRYSLER 300, MORE THAN COLE BLOW-OUT IN DIFFERENT OCCASIONS WITHIN YEAR SO I SPEND MORE THAN EXPECETED IN MECHANIC AND INCOVENNIENCESDAYS RIGHT AFTER THE WARRANTY EXPIRES ANOTHER ONE BLOWOUT AGAINI CALLED, THEM TO GET A REPLACEMENT BUT THEY TRY TO SELL ME MORE CHEAP STTUFF INSTED
P.SDON'T BUY MADE IN CHINA PARTSSTAY AWAY FROM BEING RIP-OFF
Dear *** ***,
We have issued you a full refund in the amount of $The refund was completed on July 21st,
Regards,
*** ***
Customer Service Supervisor
BuyAutoParts.com practices unethical policy of placing customers at risk for package theft without their knowledge or permission by not informing customers of risk or offering alternative delivery options such as requiring a signature at delivery or picking up package at Drop-Off location
Purchased an AC compressor which was not delivered It seems that UPS dropped the package at the front door (people were home waiting for delivery) and didn't knock The package was likely stolen within minutes of delivery BuyAutoParts deny's all responsibility They placed me at risk by not requiring UPS to obtain a signature What's most frustrating is the attitude demonstrated by the BuyAutoParts.com representative On August 22nd I was told that there is nothing they can do other than re-file the UPS claim The first time they said the claim process would take days I gave them days before I called since they never called me as promised They said the case had been closed (UPS said they delivered) but would now "re-open" and I'll have to wait more time
My followup call to UPS indicated that the case is still open So BuyAutoParts.com gave me wrong information again today
They should have kept the customer happy and issued a credit now and dealt with UPS on the claim Instead they have earned my ire
Lesson learned - you cannot trust BuyAutoParts.com to keep your best interest a priority They do not give their customers delivery options (i.esignature required or pickup location) and default to placing the unwitting customer at risk for packages left on the doorstep This might be acceptable to some customers for a small value package but should not be a default for a +$purchase
Mr. [redacted],
As previously stated, we came to a resolution to fix the problem with the turbo.
Per policy, under no circumstances do we cover labor.
Regards,
[redacted]
Customer Service Supervisor
Ms. [redacted],
We have issued a refund in the amount $155.00 on 9/24/14. Anytime a part is returned for a refund, the customer is responsible for shipping the part back on his or her own. Under the circumstances, all research points to us sending you the correct part. Further, we...
compared your part to the parts in inventory and they matched up. As previously discussed over the phone, we agreed that it would be in both our best interest for your to pick the part up locally. We issued the refund as a sign of good faith to help resolve your issue.
Regards,
[redacted]
Customer Service Supervisor
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have come to a resolution with the customer. We will be issuing a refund when his parts are received.
Regards,
[redacted]
Customer Service Supervisor
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mr. [redacted],
After reviewing your file, it looks like your issue has been resolved. We issued the remaining refund on 4/16/16. If you have any further questions, please give us a call at...
800-241-3197.
Regards,
[redacted]
Customer Service Supervisor