They sent the part but my mechanic put it in and the fuel pump assembly started leaking, so we bought another one from a different distributor and sent pictures of the fuel pump assembly with the seal deteriorating around the edges and wanted our money back because they sold a defective part but all they would do is a store credit, why would I want store credit when the first part was no good, how can I trust another part
I purchased a tandem remanufactured pump for a Mercedes SLwhich I was told by the sales person that "it was as good as the original OEM and the track record for returns to date were out of the last sold and came with a year PARTS WARRANTY"...The OEM price is $and the remanufactured version is $995....How could you go wrong right??...WRONG??
You should also know that it takes approx to labor hrs to install which costs $
The pump sent was installed and did not hold pressure..Upon calling BuyAutoParts,I was told that they were not responsibleI suggested that they contact the remanufacturer and see what can be done about the $I just paid to install a defective product to which they replied " No we will not do that"...My only alternative was to purchase the OEM version....after much,much, conversation,they agreed to discount the second pump by $for a purchase price of $1850....I was now faced with another labor charge $to have the OEM pump installed....again after pleading with them to assist with all or sum of the second labor charge, they refused and also refused to ask the remanufacturer to assist...Yes, they would send me another remanufactured version at no cost,but I would run the risk of it not working an encounter yet another $labor charge to have the OEM version installed for a total of $in labor
So...NEVER!!,NEVER buy anything from this company as they do not stand behind their products
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business gave me a refund for the part but they gave it to me minus the supposed cost of shipping which was more than $even though I have them recorded on a phone call claiming they would pay 100% of the shipping cost to return the productTotally dissatisfied with this nightmare of a businessThey don't make money by selling parts but rather by overcharging people on shipping cost
Regards,
*** ***
Beware of the hidden charges in their return policyThey say "Free shipping over $"but when you return item they charge you your original shipping fee plus a 15% restocking fee, which is not revealed on web site or when ordering by phone....you don't know until its to late and they send you this information
Mr***
A full refund of $has been processed on March 18thYou will see one refund for $and a second for $for a grand total of $You will see these refunds post to your account within the next 3-business days
Regards,
/>
*** **
*** ***
BuyAutoParts
Mr***
Your refund should be reflected in your account by nowFrom the date of issuance, it typically takes 2-business days for the funds to appear in your account (dependin* on the bank)If you have any further questions, please let us know
Re*ards,
*** *Customer Service Supervisor
Ordering and shipping were easy and fastHowever, the struts that I recieved are definitely not up to OEM specMy truck now rides like a luxury car, and the tires rub the inner wheel well when turning sharpCustomer service says that they are the correct part number and there is nothing they can do for meCan't even return them
Hello *** ***,
I would like to apologize for the problems encountered with our companyWe take great pride in offering complete customer satisfaction and serviceAfter reviewing your file, we would be happy to assist you with the problemAlthough we normally don't take back an
installed part, we will make an exception in your casePlease ship the defective part back to Cobra Way San Diego, CA Once the part has been received and checked in, we will issue a complete refund of $If you have any further questions, please call me at 800-241-3197.
Regards,
*** **
Customer Service Supervisor
placed order online am , would not process order because mother who lives in different state as my shipping address so they did not process my order and no one called tp inform,made me miss deadline on priority deadline parts order, represenative spoken to about issue very rude and very unpleasant and hung up on meVery poor poor service and represenatives, especially in order processing divisionwill never recommend and will tell friends of poor experience
Revdex.com:
Base on
the response of the business, I never received any written response regarding
there warrantyI was only told verbal that all there parts have a month warranty,
nothing in email or paperThen with not just receiving one defective part they
sent me However with a total labor cost $1,which I had to pay out of
my pocketFor replacing the parts that the company insure was a 100% guaranteed
check serviceThere advisement are falseThe Representatives and Service
Managers are rude and can careless to have any resolvement to my issues to tell
me They don’t pay for Labor which I am aware off but they asked me to send them
another $
I have
lost over $dealing with this companyAnd would like a refund back and
my core depositI have both parts boxed up and will be shipping them to the
company tomorrowI am expecting to receive my Core Deposit back, And would
like my back for the first part they sent meI do not want to risk
wasting any more money with the company sending me a third defective part As a customer it is stressful enough having your
car break down after spending $for a part to find out after its been instood
in your car and have paid labor cost to find out you have received a defective
parts more than once ,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I also purchased an ac compressor for my freightliner truck with same order,it has also failed.Your products are not of quality,it took almost a month for a replacement,I live in Texas with temperatures of a degrees or more.I am afraid to trust your products,the freightliner compressor failed last night while I was delivering a load to one of my customers.I do not have time to wait a month for a compressor.I would rather take the refund and purchase compressors from a reputable business that does not haggle about defective products
Regards,
*** ***
Mr***,
All AC compressors have particular oil and freon specifications that must be followedWhen speaking to your tech on 9/12/14, our associate determined he did not follow proper procedure and voided the warranty upon installThe mechanic only added 2.5oz of oil to the
compressor instead of the required 9oz
With this being said, we are still willing to help you outPlease give us a call at the number below
Regards,
*** **
Customer Service Supervisor
###-###-####
Parts are supposed to be oem specificBought a rack and pinion had it installed by my mechanic but realized the rack was way too longIf your parts are supposed to be oem specific why was my part ordered way too long? dollars in labor down the drainSpend a little more and get authentic partsDon't get it from this crappy company who won't stand by their words
Hello Mr***,
I would like to apologize for the problem encountered with your recent orderAlthough there were some issues with the original part, we came to a resolution and figured out a solution to the problemPer our policy on the site, we do not cover laborPlease see
below.We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoiceIt begins from the date purchasedThis warranty does not apply to parts unless the installation instructions are followed in their entiretyIf instructions are not available the work should be performed by a licensed mechanicThis warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto partSpecifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABORThis warranty covers fixing or replacing the part onlyThis warranty is offered only to the original purchaser of the partThis warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than usYour warranty will be null and void if the part fails due to improper installationIf the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoiceYour dated invoice will establish your eligibility for the warrantyWe will, at our option, replace or repair the part free of charge and return it to you postage prepaid
If there is anything else you would like to discuss, please call me at 800-241-Regards,
***
Customer Service Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowHi ***,
Should I be replying to you on this matter or to BuyAutoParts.com? Because they have not given a proper phone number to callThe number of digits do not appear to be a valid phone numberI would like to elucidate on the merits of my claimAs BuyAutoparts have replied, they continue to state a condition for receiving a“credit.” Namely the core must be returned in daysYou see ***, that is the issue right thereI do not want a credit, I have no need to make immediate or future purchases from BuyAutoParts.com wherein the “credit” would be valuable to meWhat I want is refund of my $core depositThere website says:
About Cores
Some of our parts require Core DepositsThis means that we want your old part backIn order to ensure that we get your old part back, we put a deposit on your partOnce you or your mechanic installs the replacement auto part, we'll have you or the mechanic send the part back to usWhen we get your good part back we refund the depositWe Guarantee all good cores will be refunded within two weeks of us receiving the coreNo one else in the industry can match thatAs you can see there is a guarantee of refund of core deposit within two weeks of receiving the coreThere is no condition that it must be returned in days anywhere in the above in order to receive a “refund.” That’s what my claim is. I want a refund of my core depositPlease impress upon them that it is there website policy I’m using to request my refundIt’s my money I deposited with them, not theirsThey have admitted receiving the refundIf they do not give me my refund they will receiving an unjust enrichment: the $deposit and the coreFederal and State Courts do not look kindly on thisAlso, if their policies contain conflicting words and statements, the courts always rule on the side of the consumerI hope this helps to better understand my claim. Thanks for your persistence in this matter***
***
Hello,
I would like to apologize for the problems encountered during your transaction with our companyIt appears you received a part that was incorrectly builtAfter speaking to one of our reps on 7/30/16, we agreed to issue a full refund for the orderYour parts are due
for delivery tomorrow, 8/15/(Tracking #: ***)Please give us a call once the parts have been delivered to expedite your refundRegards,
*** **
Customer Service Supervisor
800-241-
Hello,
Per policy, once a part is installed, it becomes a warranty issueWe do not take back installed parts for a refundPlease give us a call at 800-241-We'd be more than happy to try and come to an amicable resolution
Regards,
***
**Customer Service Supervisor
Mr***,
As previously stated, please give us a callWe are more than willing to workout a return of some type and help you out. You must contact us so we can cover shipping and set up the return
Regards,
*** **
Customer Service Supervisor
I purchased a set of Spring Struts from BuyAutoParts.com during 3/and had them professionally installed without incidentOn 11/15/my front end of my Nissan Maxima began making a horrible noiseMy mechanic informed me the drivers side strut has gone outI called with my receipt and the initial customer service representative I spoke to was rude and stated there is only a year warranty on this part and that they couldn't do anything about the ones I currently have but could make me a great deal on another pairI asked to speak to his supervisor and he got upset and said the result will be the same but please holdWhen the supervisor got on the phone, he was already irritated with me because of the conversation I had with his employeeI asked him to please go over the warranty policy with me and he stated "it hasn't changed since my customer service repwent over it with you, but I can give you a great deal on a new set"I proceeded to ask him why would I purchase another set of struts if they only last monthsStruts are supposed to last a bit longer than that and if this company was in business for years, why would they not make this right? I asked for his name and ID number or something to identify him when I called to complain, and he said "all I'm gonna give you is my name, it's Ryan and you don't need anything more than thatWhoever I speak to will know who he was" Having been in customer service field for years, the way I was treated was horribleI'm a Captain on a Fire Department and supervise a company of people, and if any of my employees treat the public this way, they would be facing disciplinary actionSave your money or please give it to a different company! If for any other reason than the customer service, it'll be worth itThe warranty policy this company has is terrible!
They sent the part but my mechanic put it in and the fuel pump assembly started leaking, so we bought another one from a different distributor and sent pictures of the fuel pump assembly with the seal deteriorating around the edges and wanted our money back because they sold a defective part but all they would do is a store credit, why would I want store credit when the first part was no good, how can I trust another part
I purchased a tandem remanufactured pump for a Mercedes SLwhich I was told by the sales person that "it was as good as the original OEM and the track record for returns to date were out of the last sold and came with a year PARTS WARRANTY"...The OEM price is $and the remanufactured version is $995....How could you go wrong right??...WRONG??
You should also know that it takes approx to labor hrs to install which costs $
The pump sent was installed and did not hold pressure..Upon calling BuyAutoParts,I was told that they were not responsibleI suggested that they contact the remanufacturer and see what can be done about the $I just paid to install a defective product to which they replied " No we will not do that"...My only alternative was to purchase the OEM version....after much,much, conversation,they agreed to discount the second pump by $for a purchase price of $1850....I was now faced with another labor charge $to have the OEM pump installed....again after pleading with them to assist with all or sum of the second labor charge, they refused and also refused to ask the remanufacturer to assist...Yes, they would send me another remanufactured version at no cost,but I would run the risk of it not working an encounter yet another $labor charge to have the OEM version installed for a total of $in labor
So...NEVER!!,NEVER buy anything from this company as they do not stand behind their products
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business gave me a refund for the part but they gave it to me minus the supposed cost of shipping which was more than $even though I have them recorded on a phone call claiming they would pay 100% of the shipping cost to return the productTotally dissatisfied with this nightmare of a businessThey don't make money by selling parts but rather by overcharging people on shipping cost
Regards,
*** ***
Beware of the hidden charges in their return policyThey say "Free shipping over $"but when you return item they charge you your original shipping fee plus a 15% restocking fee, which is not revealed on web site or when ordering by phone....you don't know until its to late and they send you this information
Mr***
A full refund of $has been processed on March 18thYou will see one refund for $and a second for $for a grand total of $You will see these refunds post to your account within the next 3-business days
Regards,
/>
*** **
*** ***
BuyAutoParts
Mr***
Your refund should be reflected in your account by nowFrom the date of issuance, it typically takes 2-business days for the funds to appear in your account (dependin* on the bank)If you have any further questions, please let us know
Re*ards,
*** *Customer Service Supervisor
Ordering and shipping were easy and fastHowever, the struts that I recieved are definitely not up to OEM specMy truck now rides like a luxury car, and the tires rub the inner wheel well when turning sharpCustomer service says that they are the correct part number and there is nothing they can do for meCan't even return them
Hello *** ***,
I would like to apologize for the problems encountered with our companyWe take great pride in offering complete customer satisfaction and serviceAfter reviewing your file, we would be happy to assist you with the problemAlthough we normally don't take back an
installed part, we will make an exception in your casePlease ship the defective part back to Cobra Way San Diego, CA Once the part has been received and checked in, we will issue a complete refund of $If you have any further questions, please call me at 800-241-3197.
Regards,
*** **
Customer Service Supervisor
placed order online am , would not process order because mother who lives in different state as my shipping address so they did not process my order and no one called tp inform,made me miss deadline on priority deadline parts order, represenative spoken to about issue very rude and very unpleasant and hung up on meVery poor poor service and represenatives, especially in order processing divisionwill never recommend and will tell friends of poor experience
Revdex.com:
Base on
the response of the business, I never received any written response regarding
there warrantyI was only told verbal that all there parts have a month warranty,
nothing in email or paperThen with not just receiving one defective part they
sent me However with a total labor cost $1,which I had to pay out of
my pocketFor replacing the parts that the company insure was a 100% guaranteed
check serviceThere advisement are falseThe Representatives and Service
Managers are rude and can careless to have any resolvement to my issues to tell
me They don’t pay for Labor which I am aware off but they asked me to send them
another $
I have
lost over $dealing with this companyAnd would like a refund back and
my core depositI have both parts boxed up and will be shipping them to the
company tomorrowI am expecting to receive my Core Deposit back, And would
like my back for the first part they sent meI do not want to risk
wasting any more money with the company sending me a third defective part As a customer it is stressful enough having your
car break down after spending $for a part to find out after its been instood
in your car and have paid labor cost to find out you have received a defective
parts more than once ,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I also purchased an ac compressor for my freightliner truck with same order,it has also failed.Your products are not of quality,it took almost a month for a replacement,I live in Texas with temperatures of a degrees or more.I am afraid to trust your products,the freightliner compressor failed last night while I was delivering a load to one of my customers.I do not have time to wait a month for a compressor.I would rather take the refund and purchase compressors from a reputable business that does not haggle about defective products
Regards,
*** ***
Mr***,
All AC compressors have particular oil and freon specifications that must be followedWhen speaking to your tech on 9/12/14, our associate determined he did not follow proper procedure and voided the warranty upon installThe mechanic only added 2.5oz of oil to the
compressor instead of the required 9oz
With this being said, we are still willing to help you outPlease give us a call at the number below
Regards,
*** **
Customer Service Supervisor
###-###-####
Parts are supposed to be oem specificBought a rack and pinion had it installed by my mechanic but realized the rack was way too longIf your parts are supposed to be oem specific why was my part ordered way too long? dollars in labor down the drainSpend a little more and get authentic partsDon't get it from this crappy company who won't stand by their words
Hello Mr***,
I would like to apologize for the problem encountered with your recent orderAlthough there were some issues with the original part, we came to a resolution and figured out a solution to the problemPer our policy on the site, we do not cover laborPlease see
below.We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoiceIt begins from the date purchasedThis warranty does not apply to parts unless the installation instructions are followed in their entiretyIf instructions are not available the work should be performed by a licensed mechanicThis warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto partSpecifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABORThis warranty covers fixing or replacing the part onlyThis warranty is offered only to the original purchaser of the partThis warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than usYour warranty will be null and void if the part fails due to improper installationIf the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoiceYour dated invoice will establish your eligibility for the warrantyWe will, at our option, replace or repair the part free of charge and return it to you postage prepaid
If there is anything else you would like to discuss, please call me at 800-241-Regards,
***
Customer Service Supervisor
The refund of $will post within in 5-business days
Complaint closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowHi ***,
Should I be replying to you on this matter or to BuyAutoParts.com? Because they have not given a proper phone number to callThe number of digits do not appear to be a valid phone numberI would like to elucidate on the merits of my claimAs BuyAutoparts have replied, they continue to state a condition for receiving a“credit.” Namely the core must be returned in daysYou see ***, that is the issue right thereI do not want a credit, I have no need to make immediate or future purchases from BuyAutoParts.com wherein the “credit” would be valuable to meWhat I want is refund of my $core depositThere website says:
About Cores
Some of our parts require Core DepositsThis means that we want your old part backIn order to ensure that we get your old part back, we put a deposit on your partOnce you or your mechanic installs the replacement auto part, we'll have you or the mechanic send the part back to usWhen we get your good part back we refund the depositWe Guarantee all good cores will be refunded within two weeks of us receiving the coreNo one else in the industry can match thatAs you can see there is a guarantee of refund of core deposit within two weeks of receiving the coreThere is no condition that it must be returned in days anywhere in the above in order to receive a “refund.” That’s what my claim is. I want a refund of my core depositPlease impress upon them that it is there website policy I’m using to request my refundIt’s my money I deposited with them, not theirsThey have admitted receiving the refundIf they do not give me my refund they will receiving an unjust enrichment: the $deposit and the coreFederal and State Courts do not look kindly on thisAlso, if their policies contain conflicting words and statements, the courts always rule on the side of the consumerI hope this helps to better understand my claim. Thanks for your persistence in this matter***
***
Hello,
I would like to apologize for the problems encountered during your transaction with our companyIt appears you received a part that was incorrectly builtAfter speaking to one of our reps on 7/30/16, we agreed to issue a full refund for the orderYour parts are due
for delivery tomorrow, 8/15/(Tracking #: ***)Please give us a call once the parts have been delivered to expedite your refundRegards,
*** **
Customer Service Supervisor
800-241-
Hello,
Per policy, once a part is installed, it becomes a warranty issueWe do not take back installed parts for a refundPlease give us a call at 800-241-We'd be more than happy to try and come to an amicable resolution
Regards,
***
**Customer Service Supervisor
Mr***,
As previously stated, please give us a callWe are more than willing to workout a return of some type and help you out. You must contact us so we can cover shipping and set up the return
Regards,
*** **
Customer Service Supervisor
I purchased a set of Spring Struts from BuyAutoParts.com during 3/and had them professionally installed without incidentOn 11/15/my front end of my Nissan Maxima began making a horrible noiseMy mechanic informed me the drivers side strut has gone outI called with my receipt and the initial customer service representative I spoke to was rude and stated there is only a year warranty on this part and that they couldn't do anything about the ones I currently have but could make me a great deal on another pairI asked to speak to his supervisor and he got upset and said the result will be the same but please holdWhen the supervisor got on the phone, he was already irritated with me because of the conversation I had with his employeeI asked him to please go over the warranty policy with me and he stated "it hasn't changed since my customer service repwent over it with you, but I can give you a great deal on a new set"I proceeded to ask him why would I purchase another set of struts if they only last monthsStruts are supposed to last a bit longer than that and if this company was in business for years, why would they not make this right? I asked for his name and ID number or something to identify him when I called to complain, and he said "all I'm gonna give you is my name, it's Ryan and you don't need anything more than thatWhoever I speak to will know who he was" Having been in customer service field for years, the way I was treated was horribleI'm a Captain on a Fire Department and supervise a company of people, and if any of my employees treat the public this way, they would be facing disciplinary actionSave your money or please give it to a different company! If for any other reason than the customer service, it'll be worth itThe warranty policy this company has is terrible!