All parts fit and worked as expected. Shipping was fast and customer service was great. I saved a bunch of money doing my own ac repair with parts from Discount AC Parts.
[redacted],
Plenty of these parts are in stock and since your transaction we have sold over 100 additional units without any issues.
we will warranty the part or issue a store credit for a future purchase. We will not be refunding installed parts.
Regards,
[redacted]
Sales Manager
[redacted] Complaint is Closed [redacted]
My son bought a part for his Audi from BuyAutoParts.com on June 23rd for $845. I gave him my credit card to pay for the transaction. When he spoke with the representative, he asked if the part could be returned if it wasn't the right one, and the representative said yes. It turned out that it was the wrong part, and when he called the company they then said there would be a restocking fee and shipping fee that would be held from his refund, and therefore we would be getting back only $703.30 instead of the original $845. My son was not told of any of this when he first asked if he could return the part if it wasn't the right one. They just said yes he could return it, not with any stipulations. I would never have allowed him to use my credit card or do business with this company if we knew about this. Please help us get back the difference. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from BAP
is the same as they sent the last time; I have already responded to that in my
previous letter. I am attaching an authorised workshop's diagnosis clearly
stating that the compressor I received was defected. It also states the
cost of searching the fault with the compressor: Nok 7639 = $1163. In addition to that, I am
attaching the receipt and customs declaration from BAP followed by the customs
duty I had to pay (Nok 799 = $121). With these facts, I would once again request BAP to:
1) Refund the compressor cost
2) Revise their policy, explicitly stating that the company takes no responsibility for the return shipment if it internationally ships a defected part
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
this is absolutely incorrect and unacceptable. I telephoned your company to be assured that I was ordering the proper parts, and I spoke to [redacted] via live chat who also assured me that I was ordering the correct parts for my vehicle. On top of that, somehow, someway the initial order was placed for two sets of headlights and one of your representatives telephoned me before shipping them out to verify the quantity of the order, and again, at that time, he and I confirmed my order being correct for my vehicle with me providing the VIN number. I'm happy to provide the VIN number again today, as well as the live chat print out with [redacted] who assured me that the return shipping cost and everything would be refunded since the parts did not fit my vehicle correctly. I've been accused of installing the parts to my vehicle, which I did not. I spoke to a supervisor named [redacted], who I was later told there is no [redacted] working there. I left countless voicemails for your company because I could not get a hold of a live human being on multiple calls and was never phoned back. I'm asking for nothing more than what is promised on the website, return the items if they do not fit correctly and you would be paying for shipping in both directions. I will not be satisfied until that is done, as I have done everything in my power to follow the guidelines of your advertisement.as per the last response through the Revdex.com you accused me of ordering HID headlights, which I did not. Now you're accusing me of ordering the wrong parts, which I did not. I'm permitting my VIN number to be disclosed for you and your company to match with the parts that you sent me and received in return to confirm that they would be the correct parts for my vehicle. that should put a closed any question of any wrongdoing on my part.
Regards,
[redacted]
It looks like your refund was completed today. You have been refunded $375.92 per your request. If you have any further questions, feel free to contact us at 800-241-3197.
Bait and switch tactics with their parts. Advertised an OEM KYB strut with KYB model # in the description but sent me an off brand strut and then offered to waive the restock fee but required me to pay $24 shipping to return their off brand struts. Advised they could sell me the genuine KYB strut I wanted but it was much more money.
Our position has not changed. We do not issued refund on installed parts.
We have issued the store credit per the agreement made on 9/5/14. You have $75.60 in store credit to apply to any future purchase.
Regards,
[redacted]
Customer Service Supervisor
The customer has refused to provide a consistent and definitive diagnostic for said car part. We do not issue refunds on installed parts, but stand behind our warranty 100%. Customer has a complete part warrant from original purchase date. Once the diagnostic has been completed, we can warranty the...
part.
Regards,
[redacted]
Customer Service Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Which includes the credit of $385.00, not 365.00 which was in [redacted] message. [redacted] with Buy Auto Parts verified this. I have attached this message from [redacted] with the correct amount of $385.00 on it. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted],Your part comes with a 3 year unlimited mileage warranty. Once the part is installed, we can't take it back for a refund. Although there was an issue with your part, we would be more than happy to replace the part under the warranty guidelines (please see below). If you have an...
questions, please call me at 800-241-[redacted].Return Policy:Your satisfaction is our priority. Our goal is for you to be happy with your purchase, even if it means returning it. Send it back within 30 days and you get your money back. All we ask is you send it back in the same condition it was received - new and uninstalled. It’s that easy.Warranty Policy:BuyAutoParts.com offers a one year, unlimited mileage warranty on all parts sold unless otherwise noted. In some cases, an even longer warranty is included for free. If you would like to purchase an extended warranty please contact us. We only offer the highest quality parts available, but in some rare cases there are manufacturer's defects. If you have a defective item under warranty we offer options to make warranty service easier for you and we will send you a new replacement auto part. However, our warranty does not cover any labor that may be involved with your repair. In most cases you have the following options for warranty service: 1) You may return the warranty item to us for a replacement. 2) You may pay a deposit and have a replacement item sent in advance. If you elect to return a warranty item first, once the return is received and inspected (usually within 72 hours of receipt) your replacement part will be shipped within 2 business days. If you elect to pay a deposit before shipping back the warranty item, once the return is received and inspected (usually within 72 hours of receipt) your refund will be automatically processed and issued to your credit card within 2 business days. Keep in mind, depending on your credit card company, it may take an additional 2-7 business days for the refund to post to your account. In either case we pay for shipping within the continental USA. Our warranty is superior to any other auto parts vendor because we offer the highest level of service.Legal Version:We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoice. It begins from the date purchased. This warranty does not apply to parts unless the installation instructions are followed in their entirety. If instructions are not available the work should be performed by a licensed mechanic.This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto part. Specifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABOR. This warranty covers fixing or replacing the part only. This warranty is offered only to the original purchaser of the part. This warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. Your warranty will be null and void if the part fails due to improper installation. If the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoice. Your dated invoice will establish your eligibility for the warranty. We will, at our option, replace or repair the part free of charge and return it to you postage prepaid.If the terms of a warranty which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard warranties available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding. Regards,
[redacted]Customer Service Supervisor
Bottom line up front; Unprofessional customer service, and questionable as a reputable business!
I called buyautoparts to inquire about a part I was looking for as I had found the part on two different sites; 'Buyautoparts.com'and [redacted]', and wanted to call each company before I made a decision. While on the phone with the buyautoparts salesperson, he was unable to provide me any specific details as to the quality of materials used in the rebuild and that was ok. I then called [redacted] and the sales person picked up. I explained to him what I was looking for and he transferred me. When I was transferred, the automated messaging said buyautoparts; I thought I accidentally called buyautoparts again, so I recalled [redacted].
When I called back, I asked the salesperson to explain, how I am being transferred to another company; I did not tell him I was just on the phone with buyautoparts. He was very evasive as to why they have two companies under the same umbrella. I also asked why was I being transferred. He said because one company handles steering and the other handles other stuff. I said to him, "you don't understand, I am calling about a steering issue so why would I be transferred". Dumbfounded at this point and unable to provide me an answer, he intentionally hung up the phone.
I called back and another representative picked up the phone. He provided me an answer, but he was very irritated by my questions. He also tried to tell me that ,"the fact that there were two companies was a mute point". I expressed to him that this is quite the contrary. He said that the company had been around for 30 years, but the '[redacted]' website says 15... little things like this caused me to ask more questions.
And here is why this is NOT a "mute point"... I have been burned for a few grand by another company by not asking the hard questions, before hand, when things do not add up... After discovering that the two companies are actually the same though neither makes reference to the other on either website, my end state was to determine whether or not this is a reputable company worth trusting and conducting business with; I do not! Additionally, poor customer service before or during a sale, is indicative of the [redacted] pain it will be after they have your money and things that are under warranty start to fail.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The customer ordered the incorrect parts via our website. We had no contact with him prior to placing the order. Per policy, there is a 15% restocking fee and loss of original shipping on any returned item. The customer chose to return the parts, thus the restocking + shipping fee were charged. We have completed all refunds at this time.
All refunds have, per policy, have been refunded to you at this time. If there is anything else you would like to discuss, feel free to call me at 800-241-3197.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The parts was not installed when I called about the issue. I stated to the representative that the parts did not match and it would cost me 500 in labor to because that was the cost for the Mechanic to pull the part to compare or match up the parts, and the mechanic evening call the Shock manufacture for install instruction is how they found out that the parts was not OEM, but after mark. evening if I return the parts, I will be out of 500 dollars and it would cost me additional 500 plus in labor to install OEM parts. My old shocks was no good to put back on the truck. This matter is not resolved. What is my legal right and what legal action can I use to get this resolved, because I am not going to pay combine total of 1000 to get the OEM parts put on. The company need to take ownership of this issue and resolve it.Regards,[redacted]
We are not AutoPartsDirect. This is not a customer of ours.
Please remove this complaint as it has nothing to do with BuyAutoParts.com
Sales Manager
[redacted]
They sent the wrong part, but the part number is correct, is what they are telling me. I had to send them pictures so they can look at the old part and compare it to the new part. Then had to call dealer and get part number from them so they can check to see if they have correct info. All this took Hours from my day, then they said they will ship the new part out again, but it will take another week, while my car is apart, so now I have to rent a car so I can get to work. I will Never Buy from them Again
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.yes I got my money back but where is it ok for a company to keep a part for over a week and not refund the money? I was unable to fix my car and had to use a rental car because you would not refund my money promptly. Every time I called it was pushed back farther and farther. This is not acceptable business practice and I am not happy.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
aun no estoy de acuerdo porque el dueno de la compania solo mira por sus bienes materiales/ y como Les explique ellos me dijieron que la parte era nueva
y lo primero que paso que el carro seguia Igual/ pregunta quien me va a pagar el tiempo perdido todavia de yevarlo al diler nissan/ porque mejor me regresan mi dinero / y antes de vender sus partes porque primero expliquenles la verdad [redacted] de que uno las compre asi ya sabe uno a lo que se esta arriesgando/ nimodo que el dueno vaya a quedar pobre por 76 dolares
All parts fit and worked as expected. Shipping was fast and customer service was great. I saved a bunch of money doing my own ac repair with parts from Discount AC Parts.
[redacted],
Plenty of these parts are in stock and since your transaction we have sold over 100 additional units without any issues.
we will warranty the part or issue a store credit for a future purchase. We will not be refunding installed parts.
Regards,
[redacted]
Sales Manager
[redacted] Complaint is Closed [redacted]
My son bought a part for his Audi from BuyAutoParts.com on June 23rd for $845. I gave him my credit card to pay for the transaction. When he spoke with the representative, he asked if the part could be returned if it wasn't the right one, and the representative said yes. It turned out that it was the wrong part, and when he called the company they then said there would be a restocking fee and shipping fee that would be held from his refund, and therefore we would be getting back only $703.30 instead of the original $845. My son was not told of any of this when he first asked if he could return the part if it wasn't the right one. They just said yes he could return it, not with any stipulations. I would never have allowed him to use my credit card or do business with this company if we knew about this. Please help us get back the difference. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from BAP
is the same as they sent the last time; I have already responded to that in my
previous letter. I am attaching an authorised workshop's diagnosis clearly
stating that the compressor I received was defected. It also states the
cost of searching the fault with the compressor: Nok 7639 = $1163. In addition to that, I am
attaching the receipt and customs declaration from BAP followed by the customs
duty I had to pay (Nok 799 = $121). With these facts, I would once again request BAP to:
1) Refund the compressor cost
2) Revise their policy, explicitly stating that the company takes no responsibility for the return shipment if it internationally ships a defected part
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
this is absolutely incorrect and unacceptable. I telephoned your company to be assured that I was ordering the proper parts, and I spoke to [redacted] via live chat who also assured me that I was ordering the correct parts for my vehicle. On top of that, somehow, someway the initial order was placed for two sets of headlights and one of your representatives telephoned me before shipping them out to verify the quantity of the order, and again, at that time, he and I confirmed my order being correct for my vehicle with me providing the VIN number. I'm happy to provide the VIN number again today, as well as the live chat print out with [redacted] who assured me that the return shipping cost and everything would be refunded since the parts did not fit my vehicle correctly. I've been accused of installing the parts to my vehicle, which I did not. I spoke to a supervisor named [redacted], who I was later told there is no [redacted] working there. I left countless voicemails for your company because I could not get a hold of a live human being on multiple calls and was never phoned back. I'm asking for nothing more than what is promised on the website, return the items if they do not fit correctly and you would be paying for shipping in both directions. I will not be satisfied until that is done, as I have done everything in my power to follow the guidelines of your advertisement.as per the last response through the Revdex.com you accused me of ordering HID headlights, which I did not. Now you're accusing me of ordering the wrong parts, which I did not. I'm permitting my VIN number to be disclosed for you and your company to match with the parts that you sent me and received in return to confirm that they would be the correct parts for my vehicle. that should put a closed any question of any wrongdoing on my part.
Regards,
[redacted]
Hello Mr. [redacted]
It looks like your refund was completed today. You have been refunded $375.92 per your request. If you have any further questions, feel free to contact us at 800-241-3197.
Re*ards,
[redacted].
Customer Service...
Supervisor
Bait and switch tactics with their parts. Advertised an OEM KYB strut with KYB model # in the description but sent me an off brand strut and then offered to waive the restock fee but required me to pay $24 shipping to return their off brand struts. Advised they could sell me the genuine KYB strut I wanted but it was much more money.
Our position has not changed. We do not issued refund on installed parts.
We have issued the store credit per the agreement made on 9/5/14. You have $75.60 in store credit to apply to any future purchase.
Regards,
[redacted]
Customer Service Supervisor
The customer has refused to provide a consistent and definitive diagnostic for said car part. We do not issue refunds on installed parts, but stand behind our warranty 100%. Customer has a complete part warrant from original purchase date. Once the diagnostic has been completed, we can warranty the...
part.
Regards,
[redacted]
Customer Service Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Which includes the credit of $385.00, not 365.00 which was in [redacted] message. [redacted] with Buy Auto Parts verified this. I have attached this message from [redacted] with the correct amount of $385.00 on it. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted],Your part comes with a 3 year unlimited mileage warranty. Once the part is installed, we can't take it back for a refund. Although there was an issue with your part, we would be more than happy to replace the part under the warranty guidelines (please see below). If you have an...
questions, please call me at 800-241-[redacted].Return Policy:Your satisfaction is our priority. Our goal is for you to be happy with your purchase, even if it means returning it. Send it back within 30 days and you get your money back. All we ask is you send it back in the same condition it was received - new and uninstalled. It’s that easy.Warranty Policy:BuyAutoParts.com offers a one year, unlimited mileage warranty on all parts sold unless otherwise noted. In some cases, an even longer warranty is included for free. If you would like to purchase an extended warranty please contact us. We only offer the highest quality parts available, but in some rare cases there are manufacturer's defects. If you have a defective item under warranty we offer options to make warranty service easier for you and we will send you a new replacement auto part. However, our warranty does not cover any labor that may be involved with your repair. In most cases you have the following options for warranty service: 1) You may return the warranty item to us for a replacement. 2) You may pay a deposit and have a replacement item sent in advance. If you elect to return a warranty item first, once the return is received and inspected (usually within 72 hours of receipt) your replacement part will be shipped within 2 business days. If you elect to pay a deposit before shipping back the warranty item, once the return is received and inspected (usually within 72 hours of receipt) your refund will be automatically processed and issued to your credit card within 2 business days. Keep in mind, depending on your credit card company, it may take an additional 2-7 business days for the refund to post to your account. In either case we pay for shipping within the continental USA. Our warranty is superior to any other auto parts vendor because we offer the highest level of service.Legal Version:We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoice. It begins from the date purchased. This warranty does not apply to parts unless the installation instructions are followed in their entirety. If instructions are not available the work should be performed by a licensed mechanic.This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto part. Specifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABOR. This warranty covers fixing or replacing the part only. This warranty is offered only to the original purchaser of the part. This warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. Your warranty will be null and void if the part fails due to improper installation. If the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoice. Your dated invoice will establish your eligibility for the warranty. We will, at our option, replace or repair the part free of charge and return it to you postage prepaid.If the terms of a warranty which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard warranties available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding. Regards,
[redacted]Customer Service Supervisor
Bottom line up front; Unprofessional customer service, and questionable as a reputable business!
I called buyautoparts to inquire about a part I was looking for as I had found the part on two different sites; 'Buyautoparts.com'and [redacted]', and wanted to call each company before I made a decision. While on the phone with the buyautoparts salesperson, he was unable to provide me any specific details as to the quality of materials used in the rebuild and that was ok. I then called [redacted] and the sales person picked up. I explained to him what I was looking for and he transferred me. When I was transferred, the automated messaging said buyautoparts; I thought I accidentally called buyautoparts again, so I recalled [redacted].
When I called back, I asked the salesperson to explain, how I am being transferred to another company; I did not tell him I was just on the phone with buyautoparts. He was very evasive as to why they have two companies under the same umbrella. I also asked why was I being transferred. He said because one company handles steering and the other handles other stuff. I said to him, "you don't understand, I am calling about a steering issue so why would I be transferred". Dumbfounded at this point and unable to provide me an answer, he intentionally hung up the phone.
I called back and another representative picked up the phone. He provided me an answer, but he was very irritated by my questions. He also tried to tell me that ,"the fact that there were two companies was a mute point". I expressed to him that this is quite the contrary. He said that the company had been around for 30 years, but the '[redacted]' website says 15... little things like this caused me to ask more questions.
And here is why this is NOT a "mute point"... I have been burned for a few grand by another company by not asking the hard questions, before hand, when things do not add up... After discovering that the two companies are actually the same though neither makes reference to the other on either website, my end state was to determine whether or not this is a reputable company worth trusting and conducting business with; I do not! Additionally, poor customer service before or during a sale, is indicative of the [redacted] pain it will be after they have your money and things that are under warranty start to fail.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello [redacted],
The customer ordered the incorrect parts via our website. We had no contact with him prior to placing the order. Per policy, there is a 15% restocking fee and loss of original shipping on any returned item. The customer chose to return the parts, thus the restocking + shipping fee were charged. We have completed all refunds at this time.
Regards,
[redacted]
Customer Service Supervisor
Mr. [redacted],
All refunds have, per policy, have been refunded to you at this time. If there is anything else you would like to discuss, feel free to call me at 800-241-3197.
Regards,
*
[redacted]
Customer Service Supervisor
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The parts was not installed when I called about the issue. I stated to the representative that the parts did not match and it would cost me 500 in labor to because that was the cost for the Mechanic to pull the part to compare or match up the parts, and the mechanic evening call the Shock manufacture for install instruction is how they found out that the parts was not OEM, but after mark. evening if I return the parts, I will be out of 500 dollars and it would cost me additional 500 plus in labor to install OEM parts. My old shocks was no good to put back on the truck. This matter is not resolved. What is my legal right and what legal action can I use to get this resolved, because I am not going to pay combine total of 1000 to get the OEM parts put on. The company need to take ownership of this issue and resolve it.Regards,[redacted]
We are not AutoPartsDirect. This is not a customer of ours.
Please remove this complaint as it has nothing to do with BuyAutoParts.com
Sales Manager
[redacted]
They sent the wrong part, but the part number is correct, is what they are telling me. I had to send them pictures so they can look at the old part and compare it to the new part. Then had to call dealer and get part number from them so they can check to see if they have correct info. All this took Hours from my day, then they said they will ship the new part out again, but it will take another week, while my car is apart, so now I have to rent a car so I can get to work. I will Never Buy from them Again
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.yes I got my money back but where is it ok for a company to keep a part for over a week and not refund the money? I was unable to fix my car and had to use a rental car because you would not refund my money promptly. Every time I called it was pushed back farther and farther. This is not acceptable business practice and I am not happy.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
aun no estoy de acuerdo porque el dueno de la compania solo mira por sus bienes materiales/ y como Les explique ellos me dijieron que la parte era nueva
y lo primero que paso que el carro seguia Igual/ pregunta quien me va a pagar el tiempo perdido todavia de yevarlo al diler nissan/ porque mejor me regresan mi dinero / y antes de vender sus partes porque primero expliquenles la verdad [redacted] de que uno las compre asi ya sabe uno a lo que se esta arriesgando/ nimodo que el dueno vaya a quedar pobre por 76 dolares