Hello [redacted],It looks like you purchased the turbocharger
via our website on 12/1/15. You purchased the direct fit stock
Buyautoparts brand turbocharger. This is an original fitment unit, not a
performance upgrade. This was purchased by you without any assitance
from a...
representative. Since you now want to return the part, it falls
under our normal refund policy. This includes a 15% restocking fee and
loss of original shipping. Please see our legal warranty below.Legal VersionBuyAutoParts.com
parts are returnable provided they have not been installed, used or
damaged and are returned within 30 days of purchase. You will lose
shipping (actual shipping charges if you received free shipping) and
there will be a Restocking Fee of 15% ($20 minimum) on ALL returned
parts. The customer is responsible for shipping the part(s) back on
returned items, including shipping charges. Parts returned as used or
incomplete, or parts returned to a different address will receive no
refund. Parts that are returned as wrong parts or defective are subject
to a full restocking fee. Regards,
[redacted]Customer Service Supervisor
Hello [redacted],
You purchased said fuel pump on 03/10/2014 and it comes with a 12 month unlimited mileage parts warranty (which is listed on the invoice emailed to you at time of purchase). Once we determined your fuel pump was defective, we replaced it for you under...
warranty.
We cover the part, and the part alone. Per policy, we do not cover labor or time associated with said part. Please see the attached policy below.
Legal Version
We w[redacted]y all automotive parts to be free from defects in material and workmanship for the period specified on your invoice. It begins from the date purchased. This w[redacted]y does not apply to parts unless the installation instructions are followed in their entirety. If instructions are not available the work should be performed by a licensed mechanic.This w[redacted]y does not cover any expenses incurred in the removal and / or reinstallation of the auto part. Specifically, this w[redacted]y does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABOR. This w[redacted]y covers fixing or replacing the part only. This w[redacted]y is offered only to the original purchaser of the part. This w[redacted]y does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. Your w[redacted]y will be null and void if the part fails due to improper installation. If the auto part sold should prove defective in material or workmanship within the w[redacted]y period, return the auto part to us, postage prepaid, along with your sales invoice. Your dated invoice will establish your eligibility for the w[redacted]y. We will, at our option, replace or repair the part free of charge and return it to you postage prepaid.If the terms of a w[redacted]y which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard w[redacted]ies available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding.
THE EXPRESS W[redacted]Y SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER W[redacted]IES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED W[redacted]IES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY. THERE ARE NO W[redacted]IES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF W[redacted]Y AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF W[redacted]Y SHALL BE THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD.
If you have any further questions, please give us a call at the number below.
Regards,
[redacted]
Customer Service Supervisor
###-###-####
The worst customer ever! I ordered my part,paid extra for it to be sent early, did not receive it. I had to go to a parts shop and purchase the item. When I called to voice my concerns I was met with a very rude and obnoxious representative. He would talk over me and interrupt me while I was speaking, he maliciously kept me on hold for an extremely long time when I asked to speak to his supervisor. The supervisor answered the phone and stated that I could return the item but I will NOT get reimbursed for the shipping AND I would have to pay a "RESTOCK FEE". I will never deal with this company again.
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business broke the warranty terms by not responding when appropriate. I have since had to replace the faulty part as it is impossible to use my vehicle in Florida summer heat without a working A/C. I will return the part after reimbursement and a return postage provided by them.
Regards,
[redacted]
Hello [redacted],I would like to apologize for the problem you've encountered with our company. We do our very best to ensure each customer is completely satisfied. On 10/1/15, you spoke to a representative via our online chat service. You agreed to send the parts back on your own for...
a WAIVE RESTOCKING FEE REFUND. This would include loss of original shipping. Instead of applying this shipping loss, we have issued a full refund of $103.95. This was completed on 10/15/15. Please allow 3-5 business days for the funds to reflect in your account.Regards,[redacted]Customer Service Supervisor
Hello [redacted],Per your discussion with one of our
supervisors, you have been issued a store credit of $81.18. You have one year from the date of issuance to use the credit. If you have any further questions, please give us a call at the number below. Regards,[redacted]...
HELLO... INVOICE NUMBER ([redacted])I HAD ORDER A BRAND NEW AC COMPRESSOR KIT FOR A 2004 BUICK CENTURY... I WAS EXCITED WHEN I GOT THE UPS EMAIL STATING THAT MY AC COMPRESSOR WAS HERE..I OPEN IT OPEN ..I WAS SHOCKED AND SURPRISE...THE AC COMPRESSOR WAS NOT NEW. IT WAS NOT THE KIT I HAD ORDER.IT WAS GREASY AND THE AC COMPRESSOR WAS FOR A 1997 CAR..... HOW THE HELL YOU GOT A BUSINESS AND CANT RUN THE BUSINESS THE RIGHT WAY. ? NOW I HAVE TO WAIT ALMOST A WEEK TO GET MY REFUND. THEY SENT ME A RETURN LABEL FOR ME TO SHIPPED THAT OLD COMPRESSOR BACK. I NEED MY MONEY NOW....NOW I HAVE TO WAIT FOR MY DAMN MONEY. IN THE FUTURE I AM GOING TO MY LOCAL ADVANCE AUTO PART STORE IN MY AREA .
Before you buy, call customer service! Very easy to get ahold of the sales department, but if they send you the wrong part (like they did for me), you are in for a very frustrating experience in dealing with the customer service department. Most of the time you end up leaving a voicemail that goes unanswered.
I bought a very expensive part from this company and used over nite shipping and it was here the next day ! The part was half the price of what I would have paid at the GM dealer. Unfortunately, my mechanic messed the part up and it had to be re-ordered again. The CSR arranged for me to have free next-day air, instead of having to wait 5 or more days snail mail from Cali to Louisiana. The part was genuine and I will definitely use this company again for any future parts !!! Thanks guys !!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below in BLACK. My response in BLUE
The business replied -
Your warranty ended on 8/19/14. - I was sold a defective part. I didn't have a 'warranty period' it never worked. I want my money back.
We do not refund parts after 30 days of purchase. The part was sent back immediately after it was determined it did not work, the business has not disputed the return date for 2 years. Why are they 'throwing in' this sentence? To 'blur' the real issue.
Further, store credits are good for 1 year from date of issuance. This was not stated at time of purchase. The documents I received did not have an expiration date. Copies were mailed to the Revdex.com and the store to verify this. One party to a transaction can not set a random limitation - binding on the other party - 2 years after the attempted transaction.
This is theft. I will not give my money to thieves, this company is run by crooks. I did not get what I paid for - I want my money returned.
Regards,
[redacted]
Mr. [redacted],I would like to apologize for the issues encountered with the ABC pump. Your part comes with a 12 month unlimited mileage warranty. We would be happy to ship a new part out today and cover all shipping costs. Please contact us at the number below to set this...
up.Unfortunately, we do not cover labor on any parts. This is standard policy and is clearly outlined on our website (please see below). The warranty is for the part, and the part alone. Our offer of a $100 store credit still stands and we'd be happy to apply it to your account. If neither of these solutions works for you, I'd be happy to figure out something that does. Please call me at ###-###-####.
Legal Version
We warranty all automotive parts to be free from defects in material and
workmanship for the period specified on your invoice. It begins from the date
purchased. This warranty does not apply to parts unless the installation
instructions are followed in their entirety. If instructions are not available
the work should be performed by a licensed mechanic.
This warranty does not cover any expenses incurred in the
removal and / or reinstallation of the auto part. Specifically, this warranty
does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not
purchased from us, or ANY LABOR. This warranty covers fixing or replacing
the part only. This warranty is offered only to the original purchaser of the
part. This warranty does not apply, and will be voided, if the auto part sold
has been damaged by abuse, misuse, accident, neglect, or alteration, or if it
has been repaired by anyone other than us. Your warranty will be null and
void if the part fails due to improper installation. If the auto part sold
should prove defective in material or workmanship within the warranty period,
return the auto part to us, postage prepaid, along with your sales invoice. Your
dated invoice will establish your eligibility for the warranty. We will, at our
option, replace or repair the part free of charge and return it to you postage
prepaid.
If the terms of a warranty
which are agreed upon between a customer and a representative of
BuyAutoParts.com for an order placed over the phone differ from the
standard warranties available for a part for purchase on
BuyAutoParts.com, then the terms agreed upon during that phone
conversation,
documented in the internal
customer file, and included in the original order invoice are binding.
THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY
KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL
APPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE
HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY
OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE
THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND
CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD.
Regards,
[redacted] **
Customer Service Supervisor
###-###-####
I reviewed the online reviews on Buy Auto Parts web site and observed 14 negative to only 6 positive reviews. I am submitting #15 negative review. I ordered a new power steering pump for my 2004 Murano. My mechanic installed the new pump and it did not work. I had to meet a time schedule, so I purchased the part at a local auto parts store. I called BAP and spoke with [redacted] to request a refund on the bad part and was told that they did not do refunds on installed parts. My question to him was how would I have known that the part was bad if I did not install it. His reply was, I'm sorry, but our policy is not to refund on installed parts. However, [redacted] was able to get me a store credit for the cost of the faulty part. Hopefully, this store credit is good as [redacted] said it would be for one year or longer. So customers, be aware this company isn't a customer satisfying company as it advertises. Therefore, spend your hard earned money elsewhere. .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This business should have paid for the return shipping in the amount of $18.98. Buy Auto Parts guarantees the following Direct Fit Guaranteed - we cover replacement shipping if the part doesn't fit. Attached is a picture that you can see for yourself that the item connectors are different and DOES NOT FIT MY CAR. I would have no problem getting a replacement but they clearly stated that was the ONLY product that they have for my car and if they would send another one that I would have the same problem. It's obvious that they do not want to pay for the shipping because it would be a lost for them. They are misleading and I am fighting for what I feel is right and that would be for them to refund my shipping cost due to their product not fitting my car. It's that simple.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am not resolved with this response because the auto parts store in this instance was both the retailer of the the product as well as the manufacturer. The part was branded with their BuyAutoParts logo and is being sold as a proprietary product. This is not only an issue of horrendous customer service but also the sale of defective merchandise that they manufacture or have manufactured under the auspicious of being their OWN product with their companies name appearing on the item. They have represented to me that after the third shock they sent me they quarantined the remaining shocks but quality control should not have occurred in my shop but on their end. I am not the testing ground for their product nor shall I be placed in a financial loss because they choose not once but three times to make me such. I need to be reimbursed for my real monetary loss as a consequence of their own proprietary product. [redacted] BTW was the person who offered me a $100 credit with them after I had suffered a loss of $696 plus quite literally hours of my time dealing with them as a company. I want the $696 reimbursed to me and they can find another facility to test their products. I would advise they inform any such other company that they will be placed in a similar position as a TESTER before sending their product. Quality control belongs on the manufacturers end not the users or installers.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I feel that BuyAutoParts.com should refund me my money in full because the product they sold me was inferior. The injectors never worked right from the beginning. Unfortunately for me there was some troubleshooting involved that cost me some additional money in parts before I figured that out. Originally their Customer Service told me that a 15% restocking fee would be charged because I didn't verify all the injectors were defective. I objected because my car never ran right and after extensive troubleshooting, I knew all the injectors were bad. I asked to talk to a supervisor who told me that the 15% restocking fee would no longer be available and that an in store credit was all that would be allowed. I don't want an in-store credit. The 15% restocking fee has been quoted to me from the beginning of this dispute. After agreeing to accept the 15% restocking fee BuyAutoParts.com brings up a loss of original shipping charge. Nothing has ever been said about a loss of original shipping charge. Now after all of this time they want to throw that in. This whole thing could have been avoided if their customer service had stated up front that it was their company policy to charge a 15% restocking fee, end of argument. It is such a wake up call when you deal with a company that treats their customers poorly. This is just another example of how BuyAutoParts.Com ultimately doesn't care about their customers. They are a business that sells auto parts. If there is a problem with a product they sell they should work with their customers, not fight them. I will not do business with this company again. It has been an incredible hassle. I would warn other customers about the perils of a transaction with BuyAutoParts.Com that goes bad. They don't sell through Walmart or [redacted] or [redacted]. They are not held to that level of customer service.
Hello,
Per our policy listed on the website, we do not issue refunds on installed parts. If there is an issue with a defective part, we cover it under warranty. Your compressor comes with a 1 year parts warranty. We would be more than happy to set up a replacement order if there is a...
problem with a part. Please contact as at 800-241-3197 to proceed with the warrant.Regards,
[redacted],
We have been in the suspension industry for over 28 years. We stand by our product 100% and will warranty any and all defective parts. You agreed to our warranty prior to purchase which clearly stated no refunds on installed parts and any other expenses incurred are on the customer.
Again, we will not be refunding your purchase. You can either upgrade you order to the OEM units from the dealer or accept a store credit.
This is our only offer.
Regards,
[redacted]
[redacted]
BuyAutoParts.com
[redacted]Complaint Closed [redacted]
[redacted],
I can assure you that nobody here is just using the name “[redacted]” for any problem. I am the only [redacted] here, and would be more than happy to discuss your issue with you. Please call 800-241-3197 so I may assist you with the matter.
Regards,
[redacted]
Customer Service Supervisor
800-241-3197
Hello [redacted],It looks like you purchased the turbocharger
via our website on 12/1/15. You purchased the direct fit stock
Buyautoparts brand turbocharger. This is an original fitment unit, not a
performance upgrade. This was purchased by you without any assitance
from a...
representative. Since you now want to return the part, it falls
under our normal refund policy. This includes a 15% restocking fee and
loss of original shipping. Please see our legal warranty below.Legal VersionBuyAutoParts.com
parts are returnable provided they have not been installed, used or
damaged and are returned within 30 days of purchase. You will lose
shipping (actual shipping charges if you received free shipping) and
there will be a Restocking Fee of 15% ($20 minimum) on ALL returned
parts. The customer is responsible for shipping the part(s) back on
returned items, including shipping charges. Parts returned as used or
incomplete, or parts returned to a different address will receive no
refund. Parts that are returned as wrong parts or defective are subject
to a full restocking fee. Regards,
[redacted]Customer Service Supervisor
Hello [redacted],
You purchased said fuel pump on 03/10/2014 and it comes with a 12 month unlimited mileage parts warranty (which is listed on the invoice emailed to you at time of purchase). Once we determined your fuel pump was defective, we replaced it for you under...
warranty.
We cover the part, and the part alone. Per policy, we do not cover labor or time associated with said part. Please see the attached policy below.
Legal Version
We w[redacted]y all automotive parts to be free from defects in material and workmanship for the period specified on your invoice. It begins from the date purchased. This w[redacted]y does not apply to parts unless the installation instructions are followed in their entirety. If instructions are not available the work should be performed by a licensed mechanic.This w[redacted]y does not cover any expenses incurred in the removal and / or reinstallation of the auto part. Specifically, this w[redacted]y does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABOR. This w[redacted]y covers fixing or replacing the part only. This w[redacted]y is offered only to the original purchaser of the part. This w[redacted]y does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. Your w[redacted]y will be null and void if the part fails due to improper installation. If the auto part sold should prove defective in material or workmanship within the w[redacted]y period, return the auto part to us, postage prepaid, along with your sales invoice. Your dated invoice will establish your eligibility for the w[redacted]y. We will, at our option, replace or repair the part free of charge and return it to you postage prepaid.If the terms of a w[redacted]y which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard w[redacted]ies available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding.
THE EXPRESS W[redacted]Y SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER W[redacted]IES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED W[redacted]IES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY. THERE ARE NO W[redacted]IES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF W[redacted]Y AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF W[redacted]Y SHALL BE THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD.
If you have any further questions, please give us a call at the number below.
Regards,
[redacted]
Customer Service Supervisor
###-###-####
The worst customer ever! I ordered my part,paid extra for it to be sent early, did not receive it. I had to go to a parts shop and purchase the item. When I called to voice my concerns I was met with a very rude and obnoxious representative. He would talk over me and interrupt me while I was speaking, he maliciously kept me on hold for an extremely long time when I asked to speak to his supervisor. The supervisor answered the phone and stated that I could return the item but I will NOT get reimbursed for the shipping AND I would have to pay a "RESTOCK FEE". I will never deal with this company again.
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business broke the warranty terms by not responding when appropriate. I have since had to replace the faulty part as it is impossible to use my vehicle in Florida summer heat without a working A/C. I will return the part after reimbursement and a return postage provided by them.
Regards,
[redacted]
Hello [redacted],I would like to apologize for the problem you've encountered with our company. We do our very best to ensure each customer is completely satisfied. On 10/1/15, you spoke to a representative via our online chat service. You agreed to send the parts back on your own for...
a WAIVE RESTOCKING FEE REFUND. This would include loss of original shipping. Instead of applying this shipping loss, we have issued a full refund of $103.95. This was completed on 10/15/15. Please allow 3-5 business days for the funds to reflect in your account.Regards,[redacted]Customer Service Supervisor
Hello [redacted],Per your discussion with one of our
supervisors, you have been issued a store credit of $81.18. You have one year from the date of issuance to use the credit. If you have any further questions, please give us a call at the number below. Regards,[redacted]...
*.Customer Service Supervisor[redacted]
HELLO... INVOICE NUMBER ([redacted])I HAD ORDER A BRAND NEW AC COMPRESSOR KIT FOR A 2004 BUICK CENTURY... I WAS EXCITED WHEN I GOT THE UPS EMAIL STATING THAT MY AC COMPRESSOR WAS HERE..I OPEN IT OPEN ..I WAS SHOCKED AND SURPRISE...THE AC COMPRESSOR WAS NOT NEW. IT WAS NOT THE KIT I HAD ORDER.IT WAS GREASY AND THE AC COMPRESSOR WAS FOR A 1997 CAR..... HOW THE HELL YOU GOT A BUSINESS AND CANT RUN THE BUSINESS THE RIGHT WAY. ? NOW I HAVE TO WAIT ALMOST A WEEK TO GET MY REFUND. THEY SENT ME A RETURN LABEL FOR ME TO SHIPPED THAT OLD COMPRESSOR BACK. I NEED MY MONEY NOW....NOW I HAVE TO WAIT FOR MY DAMN MONEY. IN THE FUTURE I AM GOING TO MY LOCAL ADVANCE AUTO PART STORE IN MY AREA .
Before you buy, call customer service! Very easy to get ahold of the sales department, but if they send you the wrong part (like they did for me), you are in for a very frustrating experience in dealing with the customer service department. Most of the time you end up leaving a voicemail that goes unanswered.
I bought a very expensive part from this company and used over nite shipping and it was here the next day ! The part was half the price of what I would have paid at the GM dealer. Unfortunately, my mechanic messed the part up and it had to be re-ordered again. The CSR arranged for me to have free next-day air, instead of having to wait 5 or more days snail mail from Cali to Louisiana. The part was genuine and I will definitely use this company again for any future parts !!! Thanks guys !!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below in BLACK. My response in BLUE
The business replied -
Your warranty ended on 8/19/14. - I was sold a defective part. I didn't have a 'warranty period' it never worked. I want my money back.
We do not refund parts after 30 days of purchase. The part was sent back immediately after it was determined it did not work, the business has not disputed the return date for 2 years. Why are they 'throwing in' this sentence? To 'blur' the real issue.
Further, store credits are good for 1 year from date of issuance. This was not stated at time of purchase. The documents I received did not have an expiration date. Copies were mailed to the Revdex.com and the store to verify this. One party to a transaction can not set a random limitation - binding on the other party - 2 years after the attempted transaction.
This is theft. I will not give my money to thieves, this company is run by crooks. I did not get what I paid for - I want my money returned.
Regards,
[redacted]
Mr. [redacted],I would like to apologize for the issues encountered with the ABC pump. Your part comes with a 12 month unlimited mileage warranty. We would be happy to ship a new part out today and cover all shipping costs. Please contact us at the number below to set this...
up.Unfortunately, we do not cover labor on any parts. This is standard policy and is clearly outlined on our website (please see below). The warranty is for the part, and the part alone. Our offer of a $100 store credit still stands and we'd be happy to apply it to your account. If neither of these solutions works for you, I'd be happy to figure out something that does. Please call me at ###-###-####.
Legal Version
We warranty all automotive parts to be free from defects in material and
workmanship for the period specified on your invoice. It begins from the date
purchased. This warranty does not apply to parts unless the installation
instructions are followed in their entirety. If instructions are not available
the work should be performed by a licensed mechanic.
This warranty does not cover any expenses incurred in the
removal and / or reinstallation of the auto part. Specifically, this warranty
does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not
purchased from us, or ANY LABOR. This warranty covers fixing or replacing
the part only. This warranty is offered only to the original purchaser of the
part. This warranty does not apply, and will be voided, if the auto part sold
has been damaged by abuse, misuse, accident, neglect, or alteration, or if it
has been repaired by anyone other than us. Your warranty will be null and
void if the part fails due to improper installation. If the auto part sold
should prove defective in material or workmanship within the warranty period,
return the auto part to us, postage prepaid, along with your sales invoice. Your
dated invoice will establish your eligibility for the warranty. We will, at our
option, replace or repair the part free of charge and return it to you postage
prepaid.
If the terms of a warranty
which are agreed upon between a customer and a representative of
BuyAutoParts.com for an order placed over the phone differ from the
standard warranties available for a part for purchase on
BuyAutoParts.com, then the terms agreed upon during that phone
conversation,
documented in the internal
customer file, and included in the original order invoice are binding.
THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY
KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL
APPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE
HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY
OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE
THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND
CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD.
Regards,
[redacted] **
Customer Service Supervisor
###-###-####
I reviewed the online reviews on Buy Auto Parts web site and observed 14 negative to only 6 positive reviews. I am submitting #15 negative review. I ordered a new power steering pump for my 2004 Murano. My mechanic installed the new pump and it did not work. I had to meet a time schedule, so I purchased the part at a local auto parts store. I called BAP and spoke with [redacted] to request a refund on the bad part and was told that they did not do refunds on installed parts. My question to him was how would I have known that the part was bad if I did not install it. His reply was, I'm sorry, but our policy is not to refund on installed parts. However, [redacted] was able to get me a store credit for the cost of the faulty part. Hopefully, this store credit is good as [redacted] said it would be for one year or longer. So customers, be aware this company isn't a customer satisfying company as it advertises. Therefore, spend your hard earned money elsewhere. .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This business should have paid for the return shipping in the amount of $18.98. Buy Auto Parts guarantees the following Direct Fit Guaranteed - we cover replacement shipping if the part doesn't fit. Attached is a picture that you can see for yourself that the item connectors are different and DOES NOT FIT MY CAR. I would have no problem getting a replacement but they clearly stated that was the ONLY product that they have for my car and if they would send another one that I would have the same problem. It's obvious that they do not want to pay for the shipping because it would be a lost for them. They are misleading and I am fighting for what I feel is right and that would be for them to refund my shipping cost due to their product not fitting my car. It's that simple.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am not resolved with this response because the auto parts store in this instance was both the retailer of the the product as well as the manufacturer. The part was branded with their BuyAutoParts logo and is being sold as a proprietary product. This is not only an issue of horrendous customer service but also the sale of defective merchandise that they manufacture or have manufactured under the auspicious of being their OWN product with their companies name appearing on the item. They have represented to me that after the third shock they sent me they quarantined the remaining shocks but quality control should not have occurred in my shop but on their end. I am not the testing ground for their product nor shall I be placed in a financial loss because they choose not once but three times to make me such. I need to be reimbursed for my real monetary loss as a consequence of their own proprietary product. [redacted] BTW was the person who offered me a $100 credit with them after I had suffered a loss of $696 plus quite literally hours of my time dealing with them as a company. I want the $696 reimbursed to me and they can find another facility to test their products. I would advise they inform any such other company that they will be placed in a similar position as a TESTER before sending their product. Quality control belongs on the manufacturers end not the users or installers.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I feel that BuyAutoParts.com should refund me my money in full because the product they sold me was inferior. The injectors never worked right from the beginning. Unfortunately for me there was some troubleshooting involved that cost me some additional money in parts before I figured that out. Originally their Customer Service told me that a 15% restocking fee would be charged because I didn't verify all the injectors were defective. I objected because my car never ran right and after extensive troubleshooting, I knew all the injectors were bad. I asked to talk to a supervisor who told me that the 15% restocking fee would no longer be available and that an in store credit was all that would be allowed. I don't want an in-store credit. The 15% restocking fee has been quoted to me from the beginning of this dispute. After agreeing to accept the 15% restocking fee BuyAutoParts.com brings up a loss of original shipping charge. Nothing has ever been said about a loss of original shipping charge. Now after all of this time they want to throw that in. This whole thing could have been avoided if their customer service had stated up front that it was their company policy to charge a 15% restocking fee, end of argument. It is such a wake up call when you deal with a company that treats their customers poorly. This is just another example of how BuyAutoParts.Com ultimately doesn't care about their customers. They are a business that sells auto parts. If there is a problem with a product they sell they should work with their customers, not fight them. I will not do business with this company again. It has been an incredible hassle. I would warn other customers about the perils of a transaction with BuyAutoParts.Com that goes bad. They don't sell through Walmart or [redacted] or [redacted]. They are not held to that level of customer service.
Hello,
Per our policy listed on the website, we do not issue refunds on installed parts. If there is an issue with a defective part, we cover it under warranty. Your compressor comes with a 1 year parts warranty. We would be more than happy to set up a replacement order if there is a...
problem with a part. Please contact as at 800-241-3197 to proceed with the warrant.Regards,
[redacted]
Customer Service Supervisor
[redacted],
We have been in the suspension industry for over 28 years. We stand by our product 100% and will warranty any and all defective parts. You agreed to our warranty prior to purchase which clearly stated no refunds on installed parts and any other expenses incurred are on the customer.
Again, we will not be refunding your purchase. You can either upgrade you order to the OEM units from the dealer or accept a store credit.
This is our only offer.
Regards,
[redacted]
[redacted]
BuyAutoParts.com
[redacted]Complaint Closed [redacted]
Don't buy anything from this bunch, they lie about everything .
[redacted],
I can assure you that nobody here is just using the name “[redacted]” for any problem. I am the only [redacted] here, and would be more than happy to discuss your issue with you. Please call 800-241-3197 so I may assist you with the matter.
Regards,
[redacted]
Customer Service Supervisor
800-241-3197