California Development & Funding Company

We signed up for Internet with WOW They offered a two-year promotion of $for basic internet Our first bill showed the following: WOW! Service: $ Internet Discount for months: -$ Total WOW! Services and Bundles: $ It seemed very straightforward A year later, I notice that instead of the usual $auto-draft for our WOW bill, a $charge had appeared I called WOW to report the error, and was told that our price had gone up I explained that I had in writing that we signed up for $for two years He referred me to our latest bill, which showed the following: WOW! Service: $ Internet Discount for months: -$ Months 1-@ $discount Months 13-@$discount Total WOW! Services and Bundles: $ I was incredulous as I tried to explain to the customer service representative that we signed up for one price and are now paying another He firmly told me that what we had signed up for was not a contract I said that consumers make purchase decisions based on listed prices, and WOW had simply lied about the price to me He was very quiet for a moment, then was gone for a few minutes speaking to a supervisor, and when he came back they credited $back to me and told me that I would be paying the ORIGINALLY AGREED $for the rest of the months Unbelievable! Don't let companies get away with this nonsense!

I saw WOW prices on their website and they are reasonable, much less than TWCBUT The prices shown are not the real pricesI had a lot of questions, based on my experience with TWC, but the rep I was talking with kept insisting that I allow him to create a "package" to meet my requirements so he could lock in a price (not the same as on their website) and set up a tentative install dateI never got answers to my questions, and after about times of his insisting that I allow him to lock in a price, I told him I was p [redacted] o*ed and didn't want to continueNow, after having read all these reviews, even TWC seems like a breath of fresh air by comparisonVery disappoingint!

Since service started in with WOW, I have had sporadic service issues with Wow cable & TV (3) technicians came at different times to replace set boxes with the third visit by a master tech to found that the service had been hooked up incorrectly by the techs I was told at each visit I was not to be charged for the corrections but yet was charged $anyway I called the "customer service" in both Nicaragua & Colorado Springs, but was told there was no way they could refund my money or give me credit for the mishookups that I've been experiencing since I started business with WOW

I agreed to get WOW cable based on the channels they offered, but now they have discontinued the only Alabama new station [redacted] in Montgomery and said that the Georgia station was the same, it isn't I have to change cable companies now because they won't let me out of the so called contract I have contacted executives with no compensation We have watched Alabama news for years at and pm We signed up the cable based on the listing of channels including *** in Montgomery Now they have discontinued that and I should not be liable since they are not fulfilling what was promised thanks

[Submitting on January 16, 2018] Because the field technicians are skilled and polite, and the customer service phone interactions are pleasant and professional, I felt I could not rate the company, overall, lower than two stars However, our total customer experience with WOW! hasn't wowed us We just had another technician visit yesterday (which I was able to schedule on an off day for myself, so didn't require rearranging my work schedule) and, against past experience, the technicians BOTH called ahead AND arrived near the very beginning of the service appointment window They resolved the call by replacing a cheap and unreliable media player with another cheap and unreliable media player I'm sure they'll need to be called again, soon After submitting the below (excerpted text) in a letter, I never heard back from WOW!: September 16, Dear WOW Customer Service, I am writing to complain about fraudulent charges, which have now appeared twice on our bill in the past six months Please reference the attached statements from the months of April and September, each of which show a $fee, assessed for “missed appointments.” Anytime someone attempts to pull $out of my wallet, I regard that as theft Each fraudulent charge has time correlation with an actual visit by a service technician, to perform actual services, to resolve actual technical issues While we have been consistently impressed with the quality of the service provided by your field technicians, there seems to be a systemic problem in your accounting for these visits While we have often had to alter our work schedules to meet your service technicians, and we usually find that they don’t arrive until the very end of the advertised window of time, we have never missed an appointment with WOW technicians -– nor any other service technician we’ve requested visit our home Today, I resolved the latest instance on the phone with Shannon (refcase #53014432), after waiting about twenty minutes on hold Shannon was very polite, professional, and even apologetic After reviewing some records, she agreed that a technician had visited on August 14th, and she removed the charge Months ago, I had performed a similar exercise for the earlier instance While it is frustrating that we must spend our free time to have fraudulent charges reversed, your customer service staff are always pleasant on the phone I request that you respond to me, by letter, to let me know what your company is going to do to ensure this sort of error doesn’t occur to us – or anyone else – in the future

In October WOW came out and installed/serviced cable in my neighborhood, [redacted] I do not have WOW, nor do I want it My neighbor, the head of the grounds committee in my neighborhood, witnessed them in my yard and I saw the flags and spray painting ahead of time as well They damaged my water pipe I had a flood in my front yard According to the emergency plumber I had to have come out on a Saturday night to fix it, "whoever did it," used a glue that most plumbers do not use, that supposedly can be used with wet pipes....it should not be used Hundred's of dollars later, it was fixed I have been calling, and calling and getting the run around for two months now I always am told I have to call the number and I am always put on hold to speak with supervisors, and then I am told I will receive a call back the next day....but do not My first case number was I was told that "went to the wrong place." My second case number i

I cancelled my service with this company over the phone on 7/27/I made sure everything was cancelledI received an email saying that my new bill was ready online, I checked and was unable to sign in since they cancelled my account on line as wellI called the company and was informed to change my billing to paper billing so I can receive my final bill, of which was not prepared for the call taker to tell me how much? not sure why but was informed that the first bill being mailed will be for the entire month and to ignore this bill, then the second will be for the actual amount I owe plus a late fee and to ignore the late fee, paying only what I owe (approx$7.83) My checking account was all of a sudden debited for $on 8/15/I called that night and was informed it was escalated to the billing deptand the amount will either be completely returned or returned minus what I oweIt was notI called again 8/16/and was informed since it was a checking account, the

I am filing this complaint, because I tried calling but none of the options seem to apply There is a telephone pole that is in danger of fallingIn order to remove the pole, you need to remove the old WOW cable that is on poleAddress is [redacted] ***There is no current servicePast service included access to government channel and there will not be that type of access needed in the future,

Wow offered a $package issue on their websiteWhen I called to change to that plan, I was first told that I was already on that planI then inquired why I was not getting everything included in that package and why I was paying almost doubleThen I was told that that plan was for new customers only and that I was not on it At that point, I informed them that the plan had no mention what so ever of it being a new customer only packageOne person told me that there was a typo on their website and that it was actually for new customers onlyAnother told me that they were transitioning current customers to that package, at that price, but they were not able to transfer me to that packageA third person told me that the previous were both wrong and that I could be put on a completely different plan, not even advertised, at a higher priceI was then told I was going to be charged for equipment that I did not have and would not be getting because, 'the system' would not let

negative I had service days and had a hard time keeping it working I had to call them many timesit would not work so went back to bright house and for days of poor service they billed me dollars and are trying to charge late fees of dollars a month I refuse to pay them at allit cost me alot to get bright house to hook me back up and woo salesman lied to me to get me to try the srvice I would not tell anyone to try it

I decided to switch my cable internet phone to "Wow" from [redacted] Wow came to my home and installed their equipment and external cable to my houseThe technician never got it to workHe left, and it still was not working the next dayThis was a Friday, and Wow told me on the phone that they could not fix the issue, and would have to send a tech back to my house, but they would not do it until the following TuesdayThis was not acceptable, so I told them I want to cancel, and I switched all of the equipment back to [redacted] myself that Friday night, so we could have TV! Wow said they made a note and told me to call back to officially cancel it after [redacted] switched my phone number back, otherwise my phone number would be lost to another consumerSo, I did that, and it took about weeks for [redacted] to get the phone switched, then I officially cancelledI had no phone service for weeks Wow service never worked, and I refuse to pay for something I did not get, but they bi

My wife and I moved into a new place in October My wife intially set up service in her name, to which she has an account in her name (phone, internet and cable)We somehow have a bill in my name for not returning equipmentEquipment that was never received, because I do not have an account, my wife does My wife went into the local office about weeks ago and was told that there is no open account or equipment in my nameSo, they told us to call the 1-855-496-numberI called and my wife called and they said that there is equipment, a wireless routerNow, they have sent it to a collection agency and we are both getting the run aroundI don't understand how one household/apartment can have two billsWe should not be charged for equipment that was never receivedIt was a mistake made by them, we should not be punished for what they did Thank you, [redacted]

Please not they are less than one star, but the site will not let you submit with at least a starI am one who does not normally take the time to write any comments and/or reviews, because I believe companies should know if their service is good or bad It is not the customer’s responsibility for them to know that However, the WOW Cable service that I received on January 22, has me so appalled I just can’t help but to right a review It is different when you don’t receive good service such as; a long delays when you call, or lack of response, and even some billing errors When a company insults your intelligence and belittle your understanding of the English language that’s taking things too far I have included their advertisement in my review I noticed that they were offering a significantly lower rate for Internet service for new customer than for existing customer The rate they are offering new customers is $39,dollars a month for a month contract and commitmentThey are trying to convince new customer that they are getting a bargain by comparing the rates of $a month versus $per month for Mbsp Internet service I know this is a tactic to increase business and usually the lower rate, or incentive is tied to some greater responsibility on new customers than existing customers As outlined in red their ad stated “$per month for months and requires a 2-yr service plan agreementAfter months, rate increases to regular rate (currently $per month)Pricing subject to change.” I noticed what they were advertising as the regular current rate was significantly lower than what I was paying; I am paying $for 30Mbsp In addition the level of service I was receiving ( Internet speed) was about a third of what they were advertising as the regular current monthly rate I called customer service and asked who was receiving and paying the regular current monthly rate of $ Because assuredly a loyal and faithful customer as myself could receive that rate That’s when the jostling and back and forth began The first customer service representative, Levert tired to convince me that the $was only for new customers I agreed with him that the month commitment was for new customer, but you stated in your add that their was a regular current rate of $ He continued to just read off a script never once addressing the issue that a current customer who had been with the company for over years could not get a straight answer about who was paying the as printed regular current monthly rate He then transferred me to someone else, her name was Leslie Once again she began to read off a script, even at one time she tried to up sell me by offering me a higher Internet speed (not even the Mbsp, but Mbsp) for more than I was currently paying, and trying to convince me that that was a bargain when clearly they were advertising that they have a rate structure that exist which is far lower, almost $lower The rate they are trying to convince new customer is currently $per monthly for Mbsp Why would you advertise a rate structure when clearly existing customer would learn about this As Leslie continued to try and convince me that I was reading things all wrong and that I didn’t understand what currently meant She continued stating that the current monthly rate that new customers would be paying without the month commitment would be $a month after their months were over I said okay if that is the case why is that not mentioned in the ad The ad clearly stated that rate was the current monthly rate, I have always thought current meant now Webster defines currently as “the present time”, which I believe means now She continued to state that I did not understand the offer was for new customer Again I continued to state I did not question the new customer part, but I am questioning what you have printed as a current monthly rate Then the discussion turned to the meaning of currently, that’s when I had enough Leslie went on and on often interrupting me before I had completed my sentence, and as human nature goes this only leads to an escalation of volume The final straw was when Leslie accused mean of yelling at her and what she was not going to tolerate, so I hung up I guess WOW never heard that the customer is right, and accusing customers, questioning their intelligence and out right demeaning them is excellent customer service When it really came down to it we were talking about a $difference in price A price that they had clearly advertised as an existing price So I guess WOW would go to all of that length to demean, insult, and berate a customer for $ I can’t imagine what they would do if there was more money involved I clearly see how WOW values their existing and loyal customers By, By WOW and yes I will be telling everyone about the SUPERB customer service I received (NOT)I have since read other negative reviews so I guess this is par for the course, business as usual I am happy that we now have so many more choices such as; other cable companies and even cell phones with hotspots with unlimited data If cable companies such as WOW doesn’t get their act together they will go the way of the VHS tapes, irrelevant and obsoleteVERY, VERY, Agitated and Perturbed

Initially WOW billed me for an extra amount for sending a final bill, then charged a late fee on a fee for an unnecessary billWe then resolved that issue and I was assured all billing items were zeroed out completely and the account was closedNow, nearly months after leaving the service address, I am being billed for "unreturned equipment" - a charge of $- including Cable TV fees and taxes on EQUIPMENTI do not have nor did I have any WOW equipment on this account, I used my own cable modem, which I paid less than dollars for from amazon.com and have the receiptI currently use this modem with another provider in [redacted] **I do not have any WOW owned equipment to return

I had been having internet connection problems for several weeks and called WOW! technical support on more than one occasion One support technician informed me that my cable modem - rented from WOW! - was not the latest technology He said that I could buy my own modem and the rent saved would pay for it in 6-months So that's what I did The new modem I purchased has helped quite a bit I returned WOW!'s modem on March 5, 2018, and I have a receipt I just received a new bill, dated March 26, from WOW!, which was for a higher amount than my previous bill I called billing support and was on the phone with the representative for more than minutes WOW! had credited my account for $for the returned equipment, then charged an additional $for "Partial Month Charges", despite the fact that my billing interval has not changed About minutes into the conversation, after having been put on hold numerous times, the representative said that WOW! would credit my a

Have been a long term customer until nowThe prices continue to go up, service options for same costs dwindle and the service is interrupted$113/month for digital tv and no HD channels, no DVR, no movie channelsMB internetNegotiated it done to around $a month but then they have tried to increase it twice this yearPlus, there is something wrong with the outside lineWhen it rains, everything either stops working or cable reception fades in/out or we lose local channelsSecond month in a row After speaking to a person Saturday about another increase and dealing with bad customer and technical service, I found a better deal with Comcast for slightly more than WOW was offering with our "discount" Today I called to disconnect our service and was verbally abused by a man in that departmentHe grilled me about why I was leaving, said I should have asked for more things with our service when negotiating and I repeatedly said I just want to disconnectPeriodHe said so your leaving because you aren't getting a free DVR? I said no it's because of the pricing and techical serviceThen he said so you weren't telling me the truth about the DVR? I lost it! How dare he call me a liar? Who does he think he is?! Run from WOWAfter many, many years as a loyal, paying customer, I was treated like lousy todayShame on them

In July I contacted our local (Ohio) underground utilities identification service and had all the utilities marked (per law) prior to installing a fence An unmarked cable was cut during the digging I immediately contacted the underground utilities identification service (O.U.P.S.) and filed a notice of cutting an unmarked cable O.U.P.S came out to the property and confirmed that a cable was not marked and was cut All utility & cable companies were contacted (including Wide Open West) about he cut line Wide Open West did not respond to the notification In July 2018, Wide Open West installs a above-ground (temporary) cable on my property and sends a bill for $3,stating that I am responsible for the cut cable line I followed all state laws and it was confirmed the cable that was cut was NOT marked prior to digging Wide Open West has refused to discuss this matter and has ignored the letters I sent to resolve the issue

I have been with your company WOW (knology) since Feb.23,and I have had nothing but trouble since I got the servicesNow I have all three servicesThe only service that works is the internet where I work from home every dayNow since Feb.27th I've had nothing but trouble with the cableFirst we had a contract tech(id#***) come out and what he would do is come to the home and say he would come back and close the caseWe then had a tech by the name [redacted] come out and rewire the entire homeThe following weeks and months to come we have had techs come out every week if not every other weekDepending on the schedules that was availableWell speaking with representatives about my service I also talk to them about my billI have spoken with [redacted] on 2/23/2016, when I told her that my receiver mute and blink in and out and pixels then goes completely outShe sent some one out and that's when I met Mr [redacted] and he rewired the entire houseHe left his number and told my husba

WOW Internet cable guarantees a 30MBPS/5MBPS internet connection in its contract with us and has been charging us for this service for months but the internet has been sporadic in operation with speeds of 10MBPS/0.5MBPS when it worksWe have lodged several service calls in the past monthsWOW sent a service technician on the 26th of NOV who admitted it was an issue with their equipment/network but WOW ended charging us a service feeThe issue never got resolvedWe continue to have the issues till today and struggle with doing any work necessary for our job while at home Every time we call WOW, it's the same troubleshooting process followed by a service call week out with no resolution

I only called WOW to get a quote for internet only pricing After I contacted their customer service, I was called by a local sales rep, Scott I** He called me during the day, while I was at work and proceeded his sales pitch When I told him that I was working, he wanted to come over to my home I told him NOT to come over My husband is home during the day, but works nights, so he sleeps Scott I [redacted] came by my home the NEXT day, pounded on the door and rang the door bell numerous times...waking my husband After my husband answered the door and told him that he was sleeping, Scott I [redacted] shoved a business card into his hand and proceeded his sales pitch to my husband My husband slammed the door in his face I was so upset when I got home, that I called Scott I**, the next morning I informed him that due to his actions, I will NEVER do business with WOW! I did not appreciate him coming to my home when I told him NOT too! I informed him that I wanted no further contact with