California Development & Funding Company

The account # [redacted] , when I started the internet service with WOW ( I believe beginning of 2016) I provided my own modem/routerIn there was an increase in my monthly billWhen I inquired about it I was told the increase is for the modemI explained I own my modem and I was NOT renting any WOW equipmentI was asked to take my modem to WOW office located at Corporate Dr, Columbus, OH (warehouse location ID [redacted] ) which I didThey looked at the modem and they said give us sometime to double checkthey did not get back with me, so few days later I went to the office againA manager told me he fixed the problem and I didn't have to pay for the modemI cancelled my WOW internet service in December and paid my final billThen I received a bill in the amount of $for not returning the modemI went to the same office and explained the situation againThe modem is my own which I purchased from a third partyThe lady told me " there is nothing I can

I discussed my charges with Barney @wow on June 25,, after complaining that I could not afford the increases that they were charging Barney said he would see if he could reduce the charges (which go up every months or so)---so Barney told me he would reduce my monthly charge from the new amount of $to a lower rate of 125.94----I told him that was still to much but finally agree the new charge of $ He said that rate would be good for year The very next month (July) I received the next bill---get this---July rate is $155.94!!!!!!!!!!!!!!! I am looking at changing cable companies--- [redacted] has been to my house and told me they can do the same service for $ There is something wrong where these companies can scam people out of money for no good reason!!!! I have been a WOW customer for years at my current address and for years at [redacted] Something needs to be done with these cable companies---I will probably have to change

On august 18th I cancelled my wow internet only serviceMy price increase from $dollars to $dollarsI had agreement with wow after numerous phone calls, to pay $total monthly for internet onlyWhen it increase I called wow and agent agreed to credit me $dollars to my accountMy next bill was for $Sixty seven (67) cent more than agreed....Already more crooked than usual....Wow cable keeps customers on hold/wait until my arm goes numb from holding the phone I paid My bill on august 3, 2018, well before it was due, as I pay on line with my capitol one credit card as soon as I receive my electronic billI pay for service with wow before said service is render, I pay in advance for service, not after I get it as Wow agent on phone tried to tell me today 10-4- After pay my bill that was cents higher than agreed on with wow agent, I found [redacted] offered a $internet service that better fit my needsI cancelled Wow internet service on August 18,

[redacted] had become very pricey so I decided to switch providers after seeing an ad from WOW I called them to get some information and things sounded good, and the prices and package were in the ballpark of what I wanted This was days ago and after the install things went completely downhill Never in my life have I had such a horrible experience with a cable company The tech left the wire running from my house to the power box without communicating to me that he was doing so I had to call WOW to set up a crew to bury the wire myself (more on that later) Then I had issues with their equipment interacting with my security system DVR Their tech support was very poor and at one point the guy basically said "I tried" and ended the call After calling back somebody said they would send a tech out Once the tech came the next day he was very friendly but said they do not do this type of work and he couldn't do it...so it was pointlessI'm basically left on my own to fix the issue if it is even possible I'm really leaning on cancelling the service because it isn't worth the aggravation When calling about the wire being buried I SPECIFICALLY asked the woman on the phone if they would call [redacted]  or if this was something I had to do myself She reassured me they would take care of everything Well here I am today at work with a call from home saying WOW is here to bury the cable without any markings on the lawn We have power lines, and sprinkler lines that run along the border between my neighbor's property and my own I called them to get them to hold off but of course customer service was clueless Never have I seen such an unprofessional way of working This company is awful

Our family has maintained a subscription to WOW cable and internet for the last two plus years When we originally purchased this plan in we selected a contract with internet speeds of Mbs down and Mbs up as well as the Mid-level cable TV package When we purchased this plan we were paying approximately $a month and were told that this was not a promotional offer and that there would be no spike in pricing related to a promotional period (although we were informed that there would be minor yearly adjustments to prices.) Over the last year we have watched WOW juggle our plan around to the point that it no longer resembles the plan we originally purchased They originally bumped our internet data caps from 50/to 100/and we were alerted that this was just the new and the price would not increase At some point the data changed to 110/and during the times of these changes we have consistently watched our bill increase over the last year from the o

I'm an IT Manager and our families' lifestyle is centered around high speed internet access with one member building a [redacted]  TV streaming brand requiring high speed uploadsMy family of was considering moving to a lake community but only if we could get high speed internet accessThe family was very concerned about this and would not move if this was not the caseWe contacted WOW and they said we could get 500Mb download and 50Mb upload with no download limitsThis was perfect for our needsIt was an upgrade because we were getting 200Mb from [redacted] where we live and we're in the 1.5TB download programThis is a top tier program where you have to pay moreAgain, they confirmed that not only could I get the 500Mb but that there was no download limitsFor some people they spend money on travelling or golfing or sailingWe spend money on getting the best internet we canWOW is the only internet provider in the area and this is critical to my case The house was nice

Prior location where services were rendered was [redacted] *** We moved 7/31/to [redacted] **Planned on renting home and the new tenants were to use the equipment for the cable company WOWTenants moved in during October and found WOW's rates to be too high, so instead of subscribing, they turned in the equipment in DecSince the equipment was returned, I have been billed quite a large sum, which was lowered upon return of the equipment, but not allI have made several attempts at speaking to Customer Service (after hours goes to [redacted] ), nice but could not define what these charges wereI've asked repeatedly to have an itemized statement to show and all they would say is that in July 2015, the bill was zero'd out with my payment, so the charges that were assessed were due to equipment I have filed disputes with the credit bureaus as this comes up with a derogatory mark on my credit rating, and all they will say is that it's valid...aga

I am a new customer of WOW cableThe installers who installed the cable at my home damaged the siding on my homeThe installers drilled holes in the siding when running the cable wiresThe correct way to install the cable wiring would have been to install the cable wires under the house siding When I informed WOW Cable about the issue the installers who arrived at my home were rude and refused to fix the problem I have called WOW Cable in an effort to resolve this issue, but as of September 27, is remains unresolved

This letter is in regard to my Wow account and visits and calls made to the North Charleston SC office visits and calls to your billing department or company I have try to correct this matter on several occasion The last conversation I had was with a customer service person by the name [redacted] (that was the name given by the represented) on August 18, 2016, for about an hour I was explaining the bill and what occurred at the Charleston branch while trying to pay the bill of After discussing the bill and what took place, at the Charleston branchI was put on hold to speak to a supervisor, after waiting for a while, I was told that someone will call me back, that never happen I am being charge for cable and product that I did not order, like magazine and monthly service when I know longer had service bring my bill at Again, this is the second bill statement that I receive, stating that if not paid by the August 17, my service will be off My service was off on A

I wish Knology was still hereI followed the rules and brought in Digital adapters, which didn't workI called in and THEY scheduled a service call on a SundaySunday wasn't a good day so they put me on a "priority list"No word, Saturday, March the 5th, my daughter stopped by and called me, Dad, you have a card on the door from WOWI had no clue they were coming by nor did they call meI told the I [redacted] on the phone I wouldn't be home but gave him my cell numberNo callsI called Saturday asking what was upNow, I have an emergency service call but it is scheduled for Tuesday morningThey can't give a timeA minute warning is the best they can doWell, I have my own service business and told them I can't afford to wait at homeIf I did this to one of my customers? I would be fired

Service has never been what was promised I order a bundled service of home phone, cable, and mbps internet Service was to be installed on Monday, November 13th, between 8am-10am Since no one called or came by during that time, I called WOW to reschedule for Saturday, November 18th to have all services set up at that time The technician arrived on November 18th and set up cable and internet but said that he could not install phone because the phone number was never ported the previous week I called WOW shortly after he left because my promised mbps internet was performing at mbps The customer support person was eventually able to raise performance to about mbps, or about 1/3rd of the promised performance He said a technician would be out between 8am-9pm the next day to inspect the issue with the internet He also said the technician would call one hour before coming out The technician arrived the next day without any notice (no calls on my cell ph

I contacted a wow salesman that came to my area regarding services after he left information with my husband his name was [redacted] settle my husband told me to interact via text message and boy am I happy I didHe went over their services and after me and my husband reviewed wow we were concerned because they did not get very good ratings which I shared with ***I told him we would try the servi e but not under contract we wanted to be able to leave if we were not happyAt this time and I have all text messages that support this he stated no to worry he guarantees we'd love the service that he'd give us free installation and a free monthNow mind you he said nothing about day guarantee or your money back and the text ,messages that followed all pointed to me understanding we had a month freeI even sent several text repeating this and each time I got a yes or that is correctSo when we got a Bill mine you after the wrong service was installed I messaged him again and told him I

In November I called to inquire about service and was told my bill would be under $including internet, cable, equipment rental, taxes, fees, and [redacted] because of a special offerI set up a time for WOW to call me backWhen I was called, I was told the special offer was not available, but they would honor the pricingSince then my bills are $180+ despite the promiseI have called monthly to have my bill adjusted and been told each time a new case was being opened and the matter would be resolved within two weeksFinally after the last time, I was called back and told that there was no way WOW could honor the original offer and my bill would be $140.00+I am not asking for anything more than the original offer of an all inclusive monthly bill of less than $In February 2016, WOW representatives acknowledged that I was correct about the original offer

WOW has been a problem for years and now based on information provided by their staff of a termination date and final fees, we are being charged an early termination fee when we followed every direction and paid all they said we owed even after being charged for equipment we did not have The excuse is that they can't remove early termination fees (even if they are wrong) They know we did not have the equipment yet billed us anyway and say they can only remove of the months fees Multiple issues with WOW for years and we had finally had enough Billing practices (can't make an adjustment)

I have been a WOW customer for tntrrnet and local phone services for many years On May 29, 2017, I made a phone call to WOW to find a way to lower my monthly bill I was On 'phone and Internet bundle' for $plus tax I called [redacted] customer service lineAgent [redacted] answered my phone call I told her any way to lower my monthly bill, she told me to sign up one year contract which would lower my bill about to dollars a month I received this month's bill for $Shocked, I called WOW, they lowered my bill to $ Agent [redacted] did not follow legal procedure to let me know I can cancel yearly contract within days and did not tell me the new contract is for $per month before tax All she told me is it would lower my monthly bill by $to $per month

When I was being sold Basic Cable and Internet services from Wow Cable and Internet the sales rep specifically stated that my charge before taxes would be $for year and then after year would increase to $and then after years would increase to $ After year my before taxes bill increased to $ I have called Wow when it first happened (month ago) and also the following month (today) and they are unwilling to honor the deceitful sales practices I would normally not throw a stink about $however this is not the first time that Wow and other cable companies have straight up lied when trying to sell their product and other lies in the past have been upwards of a $per month which is very significant So now I am ultra sensitive to lies from cable companies I have given them ample opportunity to make things right and they refuse to do so

I cancelled my account in november and turned in the required paperwork to void my contract without penalty because I am in the militaryOver the next days I called multiple times to ensure I was not going to keep getting bills, however each time I called I got a different responseI logged my calls and claim numbers, asked for aupervisors and still did not get my issue resolvedWow harrasses me with calls everyday that I owe a bill and wont acknowledge that I cancelled my account or that my military orders release me from the early termination feeI was told that the company lost my paperwork and I would have to drive back to [redacted] to fix the issue in personI live in [redacted]

This is a common practice with these Internet companiesI was at the end of my contract with them and called to see about renewing at the same or similar rateI was met by poor customer service on the topic with no choice to renew other than paying the full ratesThe manager at the Pinellas Park, FL office kept talking over top of me and offered no help at allThe offer new customers discounted rates, but have no retention plan for current LOYAL customersI use to reference them to my neighbors and friends and now I think I need to make some phone calls and apologize those same people Here is a letter that I wrong and send to the email address here at Revdex.com: Too Whom It May Concern: I doubt that this email and all of my subsequent correspondence that I plan to send over the coming weeks will trigger any action by you or the Wow corporationBut I wouldn’t be doing myself any justice by dropping my issue as many due since they feel there is no consumer voice to be heard at big companies like Wow I’ve been a LOYAL customer of Wow for a year nowMy promotional rate ended and my bill was increased by $per monthWhen I called to discuss renewing my contract for another year at my previous rate I was told I couldn’t do soEven though when I started my contract with Wow I was told that I would be able to renew at my current rateObvious a ploy to make me feel comfortable and get me to sign on preverbal “dotted-line” More over there are “special” promotions for “new” customers, but they are not available to me because I’m a current LOYAL customerFurther more I was put on hold for long periods of time and when I finally got to your “manager” Mark at the Gandy BlvdPinellas Park, FLhe was talking over top of me as I try to vent my frustrationsSo manager Mark took an un-happy customer and made him even more un-happy From my education in business this is BAD business and BAD economic being practiced by WowLet me explainEven thought you already know this I feel that it would be better that you actual read the math My current bill that has the increased price of +$has already been paid and there’s no way to get that money backI’ve excepted my fateNo if you’re still reading (Which I doubt you are) you are in the black as of today by $Congratulations! #winning My regular billing not including taxes was $(+/- $depending of long distance calls)We’ll call it $115, but I would have agreed to pay an extra $per monthI understand inflationSo going forward that would have been $per monthNow let’s do the math side by side Happy Troy! ?? Un-Happy Troy!!! ? $x +$x 12months month = $1, = $ Your net loss is = -$1, Not to mention that every chance I get I will be giving negative reviews about your company and casting whatever dark cloud I can over top of your company name

I established service with WOW earlier this yearThree days after starting service, I began to experience TV quality issuesThe picture breaks up, freezes, and often times the service goes out completelyI have contacted WOW times about this issueI have also provided videos that document the issues I am havingI have also had techs come to my house, but the issue still remainsThe company has done very little to resolve the issuesI was put in touch with a man by the name of [redacted] with WOW CableHe was supposed to return my call days ago, but I have received no response

, wow will not release my number so I can Port it to [redacted] even I left a while phone service on for additional two weeks [redacted] report so they can't Port the number because while isn't releasing it cancel my service with Wow and this is how they treat a 20-year customer