California Development & Funding Company

My internet service was extremely slow and/or completely dead over the course of two months Repeated calls did not fix the problem, WOW stated it was a problem with my equipment (I even purchased a second modem to prove to them it was not my equipment) I exceeded my mobile data plan because of the lack of connectivity in my household during the month of July I was also lied to repeatedly about the arrival of a technician at my home over the course of hours The original appointment window was 11:00am to 2:00pm on June 26th I called at 2:30, 3:and 4:pm and EACH TIME was told that a technician would arrive in less than minutes I finally left my house at 5:and, of course, that's when a technician finally called to tell me he was going to my home So I missed 1/day of work, and had to interrupt my evening when they finally decided to show up A technician finally arrived, didn't fix my problem, and left the property having disconnected my DVR - i.eI was in

After tens years with WOW, I final switched to [redacted] Over the years WOW has upgraded equipment, swapped equipment and finally convinced me to switch to the mb internet I paid more money for this internet and was lucky to have mb speeds Their service man did not show up in the time frame that he was suppose to I did not wait any longer for him and left He had the audacity to first charge me a dollar missed appointment fee and he records the call as he came into my house and fixed my issue by resetting my internet They did not solve my problems, even some of there customer reps said I would never attain those speeds After days of service calls and equipment being swapped out, I stopped my service with WOW I returned all equipment as they instructed at he drop box in Madison Heights They send me a final bill of a dollar credit, today they send a unreturned equipment bill WOW, you have all of your equipment I can not help you have incompetent

I discontinued my cable internet service with WoWUpon returning the cable equipment, I was informed I would receive a bill for any remaining balanceI received my first notification of the remaining balance of $in the mail in June I paid the balance on July 13, As I had discontinued my service, there was no way for me to access my account to check the outstanding balance until I received the notification in the mail Unfortunately, I just received a notice that WoW had already sent the outstanding balance to [redacted] for collection I am appalled

I am deeply discouraged with WOW's service regarding a refund I am due and question if I will receive it Here is the timeline I sent to WOW TIME LINE June 3, - Called in to disconnect Was told that account would be closed by 6/10/ If I return the equipment sooner, account would be closed as of that date I was also told that I would receive the final bill in the mail for any service prior to the disconnect date June 5, – Returned equipment to Charleston office of WOW June 13, – Checked my banking app and saw that WOW continued with the automatic draft of $as if I still had service with them I called WOW and was told that I would receive a credit on the next bill (6/22/2018) and would then have to wait for 30-days for a check to be mailed to me for any credit I was due This was due to the automatic draft not being cancelled (something that was not spoken about on 6/3/when I disconnected service) I assertively stated that this

I would like a call from a WOW! Company Home Office This letter is not only a request for help regarding the substantial increase (over 50%) in my monthly bill, but also a complaint for the horrible experiences I have had with WOW! My Customer Service experiences over the last several months, both via telephone and email, are the antithesis of your company mantra: “PRODUCTS YOU WANT, SERVICE YOU DESERVE You know what you wantAnd you want it served up with personalized support That’s why WOW! is here We provide Internet, cable and phone, always with special attention to service Our philosophy is simple: we deliver a customer experience that lives up to our name.” My experience in my attempts to get this straightened out include, differing stories from hostile and argumentative WOW! customer service representatives, being disconnected from WOW customer services representatives more than once, and being told lies by customer service agents responding to my emails

I contacted WOW for cable and internet services due to their advertised specials Prior to installation I called to upgrade to large cable package which included [redacted] service My services were installed the first week of November, while installing our services the technician while very professional and friendly but did not make sure our cable box was working properly We had to visit the local store and pick up a new box We tried to use our on demand services and it wasn't working, only two networks were showing We tried to view the [redacted] on demand service to view [redacted] and only two episodes were available even though there should be episodes Not wanting to call customer service immediately we decided to try the [redacted] service, after searching for minutes we couldn't figure out how to register our [redacted] service through WOW I called WOW and asked how to set up the service and the rep's response was, "that's a good question, I don't know how that works." So we decided to

I had WOW internet service for less than a month from Nov 19, and I cancelled because of poor internet and customer serviceAccording to the terms, they are supposed to refund me for service if I cancel within first month Also, I had registered for online billingThey attempted to bill me much before the due date Funds were available in my account and they complained that my account had "some" problemThey charged me a returned check fee for them not being able to charge my account I had several phone calls with the customer service and their managers regarding this issueNow they have sent me a letter from a collection agency for $The service itself was of $25, out of which they refunded me a part and telling me that I owe them because of "some" error on their website that was unable to charge my accountAnd I also paid over phone when I received the message that they were not able to charge my account I am sure that the letter they sent is going to affe

I just switched back over to wow from [redacted] I was happy to do this until I got caught up in this wow nightmare Ordered a boxes never specified how many I needed Guy came with one Had an appointment the next day to bring the other two things I needed The service rep tells me that I have a full day appointment and that he can't change it I wait until at night and no one comes That was days of waiting on wow I was livid called times all day to tell them I am waiting I call at after no one shows up and they act clueless as if I never had an appointment Sorry I returned to wow.....I should have known better Worst customer service ever by far!!!!!! They are disrespectful and incompetent

I have been a wow customer since October, During my time as a WOW! customer I have experienced unreliable Internet service constantlyI have had numerous technicians (different techs, different occasions) come to my residence to find the issue of the horrible internet serviceThey take the money for the call, and do not fix or solve ANYTHINGThis last recent visit (6/29/16) I had a Supervisor and lead technicians come to my residence to fix the internet issue after numerous complaints and hours of customer service callsThey did not fix the internet issue, and blamed the cause on [redacted] SIGNAL COMMAND! They told me the only thing I can do is moveThis is an absolute lie, the issue is there poor serviceNothing else I purchased my home in October 2013, which is when I found out about the contract the city of [redacted] has with WOW! which states that they're to be the only internet/cable provider in the citySo due to this contract we are forced to pay outra

I have been a customer with this WOW Internet company over three years for high speed internet I was out of country from September to December I called them and put my service under vacation plan ($per month), when I did that nobody informed me that when I return all my discounts would be eliminated and I would be paying the full monthly rate of $/ month I was also not informed that the vacation plan is applicable only once a year When I saw my bill for January ($105) I was told the only option to lower the monthly rate was to go under a month contract At that time also nobody informed me that under contract the vacation plan would not be applicable when I wanted to go out of country in March Now this company wants me to pay the early termination fee of $inorder to come out of the contract This company has extremely dishonest business practice and want to scam customers with half given information which suits their business policies

I moved out of my rental located at [redacted] in October of My daughter moved into the same rental the day I moved out WOW Internet and Cable came to the rental to disconnect the cable and internet service, pick up the receivers and cable modem I had rented, and install my daughters new internet access under her brand new account When the technician arrived he completed the service and took the equipment I had rented with him WOW invoiced me $for non-return of the equipment I have spoken to them times, in which they assured me the billing would be credited I just received a new bill in the mail yesterday and it is still not credited

I am [redacted] Account # [redacted] I pay for phone and internet service through WOWThe Number associated to my account is [redacted] I am trying to PORT OUT the number [redacted] WOW! keeps telling [redacted] that this number is not associated to my name and refuse to PORT OUT my number to a different carrierI am requesting that I will not be charged for an addition month of service for the PHONEI want my number PORTED OUT to [redacted] I TRIED PORTING OUT the number twice through [redacted] THIS IS HARASSMENT and causing me stressI will be taking legal action if my number is not PORTED OUT

At the beginning of August, a tree fell over and knocked down the utility pole on our backyard, taking down all utility lines, including the WOW hard lineWithin hours a new pole was installed but the WOW lines remained down The first repair team that arrived for WOW was within a couple days; the cables were somewhat temporarily attached to the pole but remain hanging very low thru my backyard The utility lines run through the middle of my backyard, between the house and swimming poolThe temporary hanging hard lines are only about feet above my backyard To date I have been in contact with your representatives, multiple times, and have had a couple technicians visit only to state they would have a contractor out to repair soonTo date there have been no contractors; one [redacted] crew was nice enough to do a temporary re-hang when they were here for other repairsThe lines remain hanging very low across my backyard I have, unsuccessfully tried to get this reso

Wide Open West recently began offering new tiers of internet service in [redacted] Upon hearing of the offering I placed a call to upgrade my service to the 500/tierAfter processing the order and a reset of the equipment, the speed received was in line with the offering of the new tier The following day, the service was severely degradedThe speeds received were in line with a 50/tierUpon calling I was told that the modem I have, an SBwas unsupported and that they would be glad to send a tech out to swap it with a supported modemThat would mean I would incur an additional modem rental fee The modem that is supported for the 500/tier is the SBFor the 1000/tier, the supported modem is the CM8200AI asked to upgrade to the 1000/tier as the CM8200A is the exact same hardware as the SB8200, only the one that is sold retailDue to the mac address being that of an "unsupported" modem, the speeds at this tier were also degraded to that of

Attempted to work with Consumer vendor for service provided and discrepancies of billing vs payment vs retention offer's rendered One hand is unknownst to other for services available in pricing at time of discretionary conversation that were to be recorded with CSR, CSR supervisor, and additional escalations reading from a script and the consumer means nothing to the vendor

Called WOW to disconnect phone/internet on 02/20/I returned equipment as requested to WOW office on 02/21/2018--was told I was due a refundReceived March statement showing a $credit---no check attachedCalled WOW at only phone #(334-699-3333) available on 03/26/2018, was told I should receive communication after 04/01/no later than the third week of AprilOn 04/20/I made a call to WOW at above referenced phone #, was assigned Case# [redacted] by customer service rep Angela who told me information would be forwarded to the office who handled these mattersStill no communication or refund ---on 05/02/2018, I called WOW at above referenced phone #---spoke to customer service rep-- Andy--assigned Case# [redacted] , was told information would be forwarded to the office who handled these mattersNow months later-05/24/2018---no communication from WOW---called WOW at above referenced phone #---spoke to customer service rep Monique---assigned Case# [redacted] ---told informa

In August of after days of interviewing and assessing WOW services and prices, I broke away from a long term relationship with [redacted] because WOW offered me bundled services for $a month for the first year with a $increase per year each year thereafter to cap out at $ A great deal right? I took detailed notes and asked multiple times for clarity so I would understand what my true bill would be (I was paying over $with ***/***) From the beginning, anytime I had a service issue I would call the number and have to speak with an agent in another country who had limited ability to resolve or speak clearly about the issue I was experiencing I learned to call the Sales line and then could speak with a U.Srepresentative Then on the anniversary of my signing up with WOW, my bill came and they raised my rate to $ I called and had to talk to different representatives before they finally came up with a resolution but my bill is still substantially higher tha

Cannot get into e-mail, I was able to get into my account, the more I called the less access I had Called times and spoke with a tech, 1st call lady did something and the phone went deadThen could not access e-mail2nd call was told buy a new computer then hung up on After 3rd call was not able to get into my account and was hung up on Both techs could get into my e-mail but I was not able toused a Mac and a PCwireless and Direct connect line I always pay my bill on timeWas charged $each paymentI am a valued customer treated disrespectfully

Called to cancel my service with this company and they wanted to charge me $to cancel even after finding out the cancellation reason is their faultI am paying $44.99/month for 30mb of wireless internet but after running speed tests, I found out that I was getting mb and not my My [redacted] or television would not connect as well as my fiancé and I had to disconnect from the wifi on our cell phones because it couldn't load anything

I accidentally paid my bill twice WOW could NOT immediately refund me Rather it has taken three days for a very rude Customer Service representative to tell me that my credit will be mailed to me in the form of a check 'some time next week' This is NOT acceptable In this age of technology WOW should have processed the credit on Monday, same day that I called in the morning notifying them of the error, and an automated bank credit taking to bank business days In addition, the Customer Service Representative that I spoke with on Wednesday morning was horrible; rude, would not provide his name and transferred me to a Customer Service Region outside of [redacted] ***, the Customer Service Rep that I spoke with after the horrible rep stated she had no idea why he transferred me to her department