California Development & Funding Company

Trying to cancel service with WOW Internet was slightly more pleasant than getting a root canal by the guy behind my building who claimed he went to six days of dental school. After over 30 minutes on hold and listening to my growing frustration, my elderly dog drowned himself in the toilet and my cat ran away and started a street gang. On a more serious note, customer service involves long holds and little to no help. Look elsewhere for a cable or internet provider.

I Have lived here in Grovetown Ga for the better part of the last 10 years, for some reason Grovetown only allows one cable service provider to operate with in city limits. I lived here when it was Charter Cable and now its operated by WOW cable. In the 3 years that WOW cable has owned and operated the services in this area, the service has been less then desirable, almost deplorable. They are pretty expensive (in relation of what you pay for what you get) in comparison to other service providers like comcast and their services are spotty at best. If you have an issue that requires a technician to come to your residence it is an automatic 50.00 dollar service fee. In the last 10 months the cost of my services has risen 3 times, once because I upgraded my serves and twice for no reason other then they felt like it. When you call them with an issue, you are speaking with someone who isn't even in this country that you can barely understand (please don't take that as I am being racist, but in the end, in order to be able to convey the fact that there is an issue, both parties need to be able to understand one another.) All in all, WOW cable needs to get their acts together because you are not getting what you are paying for not by a long shot. my opinion of them is just wow, really?

I subscribed to WOW internet service last year after speaking with a representative and getting a year agreement for download at $per month (account # [redacted] )Each billing cycle my bill showed a residential service charge of $25, an internet upgrade charge of $for a total of $and a "Internet Discount for Months -$30"; which brought the total charge to $each monthThis is the program that I agreed to and signed up for This billing cycle ( dated July 16th 2016) my bill changed and went up $a month and the wording for the discount now states "Internet Discount for Months -$20"; with a total bill of $I called WOW on July 30th and spoke with a customer service representative and different supervisors; who all told me that the plan only was discounted $for the first months of service, then changes to a $discount after thatI attempted to explain that was not what was sold to me, and agreed upon, nor was this what their own billing statements

Local salesman [redacted] of Wow came to our house on 3-3-and proposed a deal foe us to convert from [redacted] to wow Internet He promised units plus free service pla protection and free installation of our 3rd tv We signed his contract On 3-5-16, installation person came to our house He said he would have to charge foe 3rd tv installation We called [redacted] later this day to say we were not feeling good about his deal and we were considering canceling the contract He said he could give us $in movie credits to be reflected on first bill We called wow customer service on 3-14-and no such credit existed nor our free service protection plan and units This meant an additional $14/mo on our bill above the $117/mo rate (tax included) by [redacted] in writing wow customer said they could not honor that and refused to help us escalate the issue We trusted the salesman [redacted] like any reasonable person would and he totally made promises that could not be kept and wo

On JUN WOW was contacted by myself to resolve an issue with the cable service This issue had already been going on for a week or so but had been getting worse as time went on The issue was that both the image and sound started to cut out constantly on every channel This made watching anything on TV impossible and since then I haven't watched They sent someone out a few days after the initial call and the tech determined that the problem was an extremely low signal coming into the main box outside the house and everything in my house to include the digital adapter and wiring was fine The tech wasn't able to work on the box but assured me that a tier tech would come out and repair the box This never happened I called WOW again to get them to resolve the issue I stated what the tech said and asked if they could send out a tier tech that is authorized to repair the box They assured me it would happen A week later the tech came out and wanted to troubleshoot thing

Upon the purchase of a new home, we wanted to transfer our WOW! internet service to the new location Unfortunately, WOW! is not available at the new location At the time signing up for service, the representative told us that there is not fee if transferring or if service is not available at the new location However, they are charging us the $early termination fee for disconnecting service at our old residence anyway

Wow Internet did not tell me about a contract agreement early termination fee when I started or when I ended Additionally, they are stating that I had just agreed to another year of service with is completely inaccurate since I had been planning to move for many months Plus I moved to Grand Rapids MI and Wow Internet is not even available in this area I started service in February and ended service December

For the past five days, we have had intermittent internet access (it started when there were technical issues with node that provides our service)When I called today, I was told it could be our cable modem, and it was suggested we purchase another one, and if the issues continued, a service call would be placed After purchasing the new cable modem, the issues continued and we called to schedule a service callWe were told the soonest someone could come out would be in four daysWhen I asked to speak with a supervisor, I was first told, immediately, that none were availableAfter I insisted, I was told they would look for oneThat took minutesI was then told that one was found and they would connect me right awayInstead, I was put on on hold for another minutesNobody every took the callI had to call back on my wife's phone, and was still told I would have to wait four days to have a service callFour days with intermittent internet was the best available soluti

On or about January 4, our underground cable lines were cut during road repavingAfter to days of spending hours on the phone with your "Customer care" someone finally came out on the 9th to run a temp cable, even on the 5th day they were late getting out to fix itTo this day no one has responded to bury the lineWe were charged $for being graced with late serviceMy husband emailed you sometime in January due to the line still laying across the roadOur neighbors all have [redacted] and they were taken care of days beforeAfter emailing you we were told the lines would be buried on the 24thThat order was closed as completed on the 26th yet no one ever came out to bury the linesThe lines have been unhooked days a week from 8-every day since January 9thWe are paying for services, (phone, cable and internet) that we aren't receiving We haven't been offered a discount, a refund an apology or anythingLast week I even sent my Mom, in person, to your Panama C

Customer for years.Disconnected in May.Representative did not port old telephone number over, so had to call to bring out a modem on 5-14-in order to port number to new provider.Called on May to request pick up, and was told to drop off.Could not find anyone to drop off,since I do not drive anymore,so called on 23rd and was told could send box to mail back.Box was and was supposed to take to business days.After 6th day called again, no order for box found so ordered again.Box came days later,but was very dirty and torn on bottom corners Called and told them could not use box because of condition[redacted] said just throw away,because must be a free box because no record.He had tech pick up modem on5-27-at no charge.Showed tech box,and he agreed not to use.Said they pick up cableboxes everyday.Called three times about bill every month and always told they will take care of it,that my balance is 0.Have talked to ***,***, [redacted] ,and some not written down.T

WOW quoted me a price for a bundled service of $(taxes and fees included) for months I was specifically told this amount would not go up during the month period I received my bill which shows this rate is only good for monthsAfter months they will raise my rate by $per monthI have spoken to several WOW reps on the phone and receive a different story each time I call

I have had service with wow for years at [redacted] *** my account number is [redacted]   I have never missed a paymentI had to move to a new place which is only minutes away and when I tried to transfer my service to my new addresss they told me they will not service my new address as a result I have been told I will need to pay a $early termination feeI am not responsible for the fact they do not service my new residenceI can understand if I am moving across town or to a new state but I am not I am moving up the streetI love doing business with wow but this is not acceptable!! I have no choice but to terminate my service!!!

Sunday night, the cable went out I called and was told there was an outage No one could tell me where the outage was The Rep asked me where I live When I stated I live in [redacted] , his response was, "I think it is [redacted] ." The cable was out all Sunday and Monday I called repeatedly One rep wanted my social security number before he could help me It finally came on Monday evening Thursday, it went out again I called and called No one knew what the problem is I have no cable and they said they can get someone out to look at it Monday between and So, I am out cable services for six days I pay $a month for services They told me they credited $to my account I emailed the WOW corporate executives Someone from the executive office left me a message I called back She has not called I have left several emails and messages and no calls I just received my bill No credit and it is due at the beginning of the month

On Jan.3,I paid $on my cable billA week later Wow stated that they had not received my paymentI called them the second week of Janto explain that I had mailed the payment on Janand I could not understand how they were the only company that had not received paymentThey wrote me the following week and said if the bill was not paid by Janthey would cut service off They cut my service off on Janand they picked up the cable box on the following Thursday, I had been without cable since Janand when they picked up the box I thought that was the end of their service with meThey were still saying that they had not got payment for January, so I mailed another $payment to pay for the January payment they told me that I owed and they had not received I received my bank statement for 2/1/and noticed that Wow had got my Jan payment on 2/21/and the additional substitute payment that I mailed in was received by Wow on 2/26/I feel that th

Long story short, I signed up a plan for $a month in But without permission, WOW increased my bill to $35, then to $37, then jumped to $59.xxAll these changes were made WITHOUT ANY explicit notification either by email or by mailWow claimed that I can review my bill, yet my attempts to get account access was denied multiple times (the password reset **nk never sent by email despite repetitive request on their website) I complained to customer service and was given a pathetic credit of $(considering the overcharge in the amount of hundreds)I made it clear that I was not satisfied with the credit and requested to be transferred to retention departmentThe rep said: "sure, but can I first issue this $credit before I transfer you? You can see what they offer in extra." I said of courseThen I talked to retention and eventually was offered another $statement credit for past wrongful billing practice and a future monthly rate of $WITHOUT contractI should

I have enjoyed being a WOW customer for many yearsI have home internet and Cable serviceLast Saturday (6/25/16) I called due to not being able to connect to the internetThe rep told me he could not resolve the issue and a technitian would be sent outThe tech came to my resd on Monday 6/27/16, and informed me that we could not connect to the internet due to WOW upgrading lines in the area, and a lineman would have to be calledToday I called WOW customer service to be informed that they could do nothing as my internet service was changed on 6/29/Not sure why but I did not request any changes, and the service issue (which I pay for each month) has still not been resolved I am trying my best to Stay with WOW and not transfer service to [redacted]

Billing practices changed againOf course you can't make a payment arrangement withou being disconnected first because then they wouldn't be able to charge you $ Now I forgot they changed how you do payment arrangements because it just changed in SeptemberI forgot I had to call back to make the payment because it was never done like this prior and it was not in writingSo now my account is blocked! And I explained in August about my credit card but that's not good enough! The collection person was of course rude!

I have recently canceled service with WOW! after having been a customer for many years. WOW! is showing that I have five (5) digital adapters. This is inaccurate information. Back in February 2011, when the switch was made to digital TV and customers were required to install a digital cable box, my elderly mother who was residing with me erroneously was able to have three adapters sent to our home. These adapters were associated with HER previous account, not the current account which was established solely in my name. These adapters were incompatible with MY account, could not be activated and were returned. I then ordered two additional digital adapters using my account number. These adapters were able to be activated and worked on both televisions. This is all a bit confusing and in July 2014 (as indicated by notations on my WOW! account written by a representative), I called to discuss this issue and seek a resolution. I was told my concern was being sent to the "Investig

their wi fi and inter net is awfulthey try to over charge by adding late fees before bill is even due to your next months billThey say they credit account for late fees they should not have charged and don't do the credit

We moved out of house at [redacted] in Dec I made arrangments for the Internet to be disconnectedI gave them my forwarding address We didn't receive a bill, I assumed I had paid up to date as the bill was always a month in advance When I checked my credit report and found there was a bill and it had been turned over to collectionsI called the and paid the bill in full I had been with WOW for many years with no problems