California Development & Funding Company

I just moved to Livonia, MI and as a result needed to switch cable and internet companiesAfter getting calls from the local sales rep for WOW we decide to go forward and have WOW installed, the medium package with Internet 500, for Monday 7/9/The guy finally shows up on Monday, right near the end of the window provided (of course), and gets to installing serviceGets everything setup including the internet and when they attempt to go to the HD channels that are part d the medium package, it wouldn’t work and we were receiving a CableCard errorAfter hours the tech couldn’t figure it out and stated that customer service would be able to figure it outAdditionally, as the tech is wrapping up, the local sales rep shows up and says the same thing, customer service will figure it outCall customer service, and two hours later and after talking with a supervisor, nothing has been fixed and we still have no access to those channelsThe supervisor concludes that another tech needs to be sent out and they will surely get things fixedSchedules the tech for Tuesday, 7/10/18, between 8-The following day the tech finally shows up, right near of course, and first identifies that the previous tech didn’t set up the internet correctly because we couldn’t get 5G all throughout the houseEnds up installing a new line in the basement so that 5G can reach the majority of the houseHowever, still no solution for why we can’t receive the correct HD channels, through numerous new boxes and trying various different changesThe tech is on the phone with customer service at this time as well for any suggestions, and his battery runs out, he then stated he would run up to get his phone charged and be right back and get things fixed finallyhour later, he still hasn’t returned, and finally go look outside as he’s just sitting out there, still no solutionFinally, someone figures out that the CableCard was set to the wrong state all along and that’s what caused the issueSo hours after he arrived in the morning, it finally appears to be good and the tech takes offLater that night, come to find that we have no sound from the main cable box, all other boxes were workingIt wasn’t the TV because I could use SmartCast and get volumeSo another call with customer service, another two hours, no solutions, and after speaking with two more supervisors the only conclusion was to send another tech outAt this point we can’t waste anymore time waiting on people when it’s WOWs fault they couldn’t install it correctly the first timeWhen the supervisor suggested the time for Thursday, 7/12/18, we also asked what they would do for use on the bill since they have wasted so much of our time and still don’t have the service as desiredFinally comes back that we could get a $credit, and we then asked for the 2nd supervisor to explain the creditAfter being on hold for another minutes, we ask about the credit and the supervisor stated that because we asked for a supervisor, it was deemed that we denied the creditAt this point, couldn’t take it anymore and cancelled the service with the supervisor who then put us on hold againWhile on hold our screen went black and indicated we no longer had service, so they could very promptly disconnect the serviceWe then were scheduled for a tech to pickup the WOW equipment on Thursday, 7/12/between 8-in the morning, indicating that they should be the first ones so we could be done with it
Fast forward to today, 7/12/18, and I am still waiting for the tech to show up to pick the boxes up and it is currently 2:20pmAfter another call to customer service, the representative informed me that the appeared to be late on their schedule and wouldn’t be there until 3pmAfter indicating this unacceptable to the representative, she said that she couldn’t do anything and we would have to waitUnbelievable What high quality customer service and overall careAbsolute worst company I have ever dealt withPlease do yourself a favor and never do business with this companyAs I conclude, I’m still waiting for the tech to show up

Wow installed cable and internet on Oct 1, The internet never gave us speeds and after two weeks, we called and let them know we couldn't load a web page - paying for 60mb download speeds They acknowledged it was not working Sent a technician Were supposed to put work order in
We call back a few days later, they say they will send another technician They do - he says you have a problem and it is to the lines coming to the house, I will put a ticket in
We call back again a couple days later - no ticket was put in, send yet another technician - was told that they would call min before arriving - never called They charged us $for not being there - pull the call - we specifically asked if they would call min before so we could be home - they said YES!!!) We have to work
Set another appt for a technician - he came and said yes, the router you have is terrible and you have interference coming in we will have to look at the lines They did no

Today September 29, 2018, I spoke with Ashley in billing, about charges that I believe are excessive and fraudulent on my bill She was unable to explain them and when I asked to speak to a manager she said there wasn't one The charges which change from month to month are a way for this internet carrier to milk millions of dollars from the consumers yearly, and I'm tired of lining their pockets with my hard earned money I like everyone else just passed Labor Day when the banks and post office was closed, Wow charged everyone who's due date was prior too the 15th of the month, a standard "late fee" of $according to Ashley This fee could not be refunded I wonder how much that got them I have my own modem, and they are now charging me $for internet security which she could not explain to me I have a Mac my computer security is pretty goodMy question is why do they need to charge an extra $for security of their system? Ashley said I could eliminate it if I

I was in a year contract with WowNo less than once a month, I had or more consecutive days without serviceSometimes the issues were area outages and others there was no clear reason for lack of serviceAs a tech company, I know that these are not issues that the business is unaware of and when requesting a full months credit as a courtesy for my inconvenience, I was told by the Supervisor Manny that since I didn't call each time there were issues that the best he could do was $I find this to be an insult and I'm seeking fair resolution of the issueLocking me into a new contract at a more fitting lower cost for service is not fair resolution

I have been a customer for many years and always supported smaller businesses, but I am quite unhappy with this company at this point Everytime I turn around, the bill increases and channels are no longer available or NOT UNDER CURRENT PACKAGE ANYMORE Most important, when I call to review pricing after noticing the considerable decreased price for NEW CUSTOMERS, their response to me is "they are NEW customer" and we cant do anything else for you on your account" Is this fair? So......existing customers are paying for the NEW customers Kind of sounds like the insurance companies where insured people pay for uninsured Just not fair Take a look at their websites and mailings for obtaining new customers verses your current billing At this point, I am thoroughly aggravated When asked to speak to MrCochran, he I never available and when I emailed him, the message states it will be re-routed to the appropriate individual Cant even speak to appropriate individuals anymore

Wow is illegally billing customers for products/services they don't provideI am chafed monthly fir cable and internet service that WOW cannot provide reliablyThis practice is unfair and deceptiveI have spoken to the company weekly and they have failed to resolve the issue and continue to bill me

I discussed my charges with Barney @wow on June 25,, after complaining that I could not afford the increases that they were charging Barney said he would see if he could reduce the charges (which go up every months or so)---so Barney told me he would reduce my monthly charge from the new amount of $to a lower rate of 125.94----I told him that was still to much but finally agree the new charge of $ He said that rate would be good for year The very next month (July) I received the next bill---get this---July rate is $155.94!!!!!!!!!!!!!!! I am looking at changing cable companies---*** has been to my house and told me they can do the same service for $ There is something wrong where these companies can scam people out of money for no good reason!!!! I have been a WOW customer for years at my current address and for years at *** * *** *** *** Something needs to be done with these cable companies---I will probably have to change

My wife and I moved into a new place in October My wife intially set up service in her name, to which she has an account in her name (phone, internet and cable)We somehow have a bill in my name for not returning equipmentEquipment that was never received, because I do not have an account, my wife does My wife went into the local office about weeks ago and was told that there is no open account or equipment in my nameSo, they told us to call the 1-855-496-numberI called and my wife called and they said that there is equipment, a wireless routerNow, they have sent it to a collection agency and we are both getting the run aroundI don't understand how one household/apartment can have two billsWe should not be charged for equipment that was never receivedIt was a mistake made by them, we should not be punished for what they did
Thank you,
*** ***

I was totally sold a bill of information by the sales repfrom Wow when he came to my house and signed me up.The misrepresentation of what I was told and what I received and was going to be billed for was a joke..I do not have enough space hear to list everything that transpired but no one at wow seems to care after phone calls and emails ..To put it bluntly he lied about I was gettingGuess there is no accountability at WOW

In January, I signed on for WOW internet with a one-year agreementI was told by the representative that if I were to move (I knew it was a possibility so I mentioned it) that I could take my service to my new home, and in the event that service was not available from Wow at my new address, the contract would end with no early termination fees
In May, I did move and cancelled my service but was told that I could not be released from the contractI argued and was told that the representative would check the recording of the original phone call and that I would hear backI had not heard back, and made several good-faith efforts to resolve the issue, including phone calls and emails to customer serviceOn one such call (August 8, 2017), I learned that my service was never actually cancelled, despite my request to do so (and the fact that I returned my modem in person to their office in *** on or around May 17)This is outrageous also because when I cancelled my service, I le

On June 6, I ordered WOW services to be installed at my new residenceOn June 7, technicians came to install the servicesThe technician wasn't given the proper order and was in my home doing the install for over (4) hours, however that is not my complaintOn Friday June 9, I received a call from a WOW representative who I thought was doing a customer service follow up call in regards to my newly installed serviceShe asked my name verified that I had just received a new install I said yes she proceeded to say that because my husband (side note I'm not married) but she said my husband ** *** has an outstanding bill in the amount of $and that unless I pay his past due collection bill they were going to interrupt my servicesI advised her I was not married and that ** *** was not my husband she then proceeded to say that (2) days ago when I was speaking the the rep over the phone I said she needed to speak with my husband who was at the house with the techni

Ongoing problem for over a month + not delivering on promiseI been calling them and having tech visits since 7-24-Each time it is always send a tech to the house, who places a network orderSupposedly this work order is done and I still get the same issuesIt is hard to get someone that truely understands what is going on, meaning I am not getting someone fluent in englist is not understood I keep going though the process with no fixI been requesting or trying to request to speak to a lead esp when I was told they could do fiber at m house but it would take a weekA week later a guy does a burial to my house and hat guy said it was fiber opticI inspected the wire and was clearly coaxHe told me someone else had to come to hook it up, something that was never scheduled or called to me as a follow upI am getting tired having to call them every single time, speaking to a different person with them not understanding the situationI want to speak to a lead at this poi

In 1/5/We had a service call to my home to change service over to my friends name who is renting my houseThe technician came and installed a new modem and noted I had my own wifi router He took my old modem after installing the new modem which Wow had said I needed because my old one was several years old but the technician told he I really would not have had to change I then got a bill from Wow charging me with unreturned equipment for $I have called multiple times, provided the technician work order number, the technician ID number and am told every time they have to forward this information to a special warehouse dept and someone will call me within days I have called times since Jan 10th, spent over hours of my time on the phone and they still do not have this resolvedI am told the same stuff every call about the special dept having to investigate and call me but they never call A supervisor told me on 1/27/that the equipment should be off my next b

I terminated early because the service was so poorMy final bill which should have been a credit was charged in full even after I had called ahead of the billing confirm that all was in orderWhen I tried to resolve that issue I had conversations with customer service to no avail, the CFO called and promised to expedite my credit with no action and I received my final bill a month late showing the credit and stating the date at which I would receive itNow days past that they tell me they cannot credit my bank account, but they will send a check after the 20th

On the afternoon of 7/26/my Internet and cable went out and I couldn't get it to work again I do transcription work on the Internet and rely on this for income I called Wowway for help and we went through their hoops and tricks and nothing worked My computer did not recognize them as my Internet provider They said the soonest a technician could out was Friday I said I couldn't miss that much work It had to be fixed soon and this was no way to treat a customer of almost ten years who has always paid the bill on time I found out the next day that someone would be out that day before pm I waited all day and kept calling them I did get a new modem and tried that but it didn't solve the problem Over the phone they told me the tech who was supposed to call minutes before he came, came by around pm He went to *** and not *** My side of the duplex does not have the number up The other side is marked well Two big dogs live there and bark loudly if someone k

Wide Open West recently began offering new tiers of internet service in *** *** *** *** Upon hearing of the offering I placed a call to upgrade my service to the 500/tierAfter processing the order and a reset of the equipment, the speed received was in line with the offering of the new tier
The following day, the service was severely degradedThe speeds received were in line with a 50/tierUpon calling I was told that the modem I have, an SBwas unsupported and that they would be glad to send a tech out to swap it with a supported modemThat would mean I would incur an additional modem rental fee
The modem that is supported for the 500/tier is the SBFor the 1000/tier, the supported modem is the CM8200AI asked to upgrade to the 1000/tier as the CM8200A is the exact same hardware as the SB8200, only the one that is sold retailDue to the mac address being that of an "unsupported" modem, the speeds at this tier were also degraded to that of